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Old 05-12-2008, 04:36 AM   #1
Darkystar
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Join Date: Jan 2002
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Chronopay.com in deadpool?

starting from 25th of April they have stopped processing new transactions and rebills

at first we were given the following explanation (on 28th of April):

==
the merchant settings have been changed, we are trying to resolve this issue with the bank.
Today the situation should be resolved
==

since then they have stopped replying to our emails. They don't answer their phone also.

we have thousands of rebills stuck in their system for quite a lot of money and they have disappeared like that. Does anyone know what happened? Is anyone in the similar situation as we are?

we have worked for 3 years with this company and we didn't expect that they will interrupt the service this way
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Old 05-12-2008, 07:43 AM   #2
Turf
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ouch, sorry to hear that heres a bump for answers..
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Old 05-12-2008, 07:47 AM   #3
Barefootsies
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bump for ye fine sire.
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Old 05-12-2008, 08:10 AM   #4
jalami
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When I first got in touch with Chronopay about 3rd party processing a couple years back, I was pretty sure it wasn't gonna last. From what I heard from others is that their upstream for 3PP was with standardpay who made a business out of hiding the nature of transactions with merchant banks, although that might not be true (since I heard it on the internets). But they did offer MID accounts -- are you on MID or 3rd party with them?
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Old 05-14-2008, 01:10 AM   #5
Darkystar
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thanks for bumps guys!

I've got an answer from them and now our processing is restored, more than 2 weeks of no processing though...
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