epassporte - Account block notification - while documents sent before deadline.. - GoFuckYourself.com

Ole76 · 06-11-2008, 12:26 PM

Sent my documents before the deadline

On the "upload documents" page i can see the folowing:
----
No documents are requested at this time.

Document status - Reviewed: Not yet reviewed
----

But i got my account blocked just about 30min ago, and got this long e-mail below:

Anyone got the same?

========================================
Subject: Account block notification

Dear Asshole,

ePassporte closely monitors your Account to ensure your funds are protected from fraudulent use. We previously notified you that as a security measure and for your protection we requested you provide us with certain verification documents:

To date, we have not received this information from you. As a result, the spending limits on your ePassporte Account have been set to zero. You will still be able to receive funds into your ePassporte Account, however you will not be able to spend your balance. Please send the documents requested in order to return your Account to normal status.

Please upload these verification documents by logging into your ePassporte Account and clicking on the "Upload Documents" link located on the left side navigation bar. From there, you will be given instructions for uploading the requested documents.

Alternatively, you may submit these documents via e-mail to [email protected] or via facsimile to (310) 564-1751. We prefer that you scan and upload your documents through our website, as this method works best. Please ensure your scanned documents can be viewed/ read clearly before submission, as incomplete or unclear documents will not be considered for review.

If you have any further questions and for additional assistance, please contact us by sending us a message through your ePassporte Message Center or by using any of the information listed below:

Email: [email protected]
Facsimile: (310) 564-1751
International and US: (310) 301-2001

Thank you,

ePassporte Account Holder Services

=================

Jens Van Assterdam · 06-11-2008, 12:27 PM

Hit up MichaelO on icq - he is always helpful

Ole76 · 06-11-2008, 12:30 PM

Michael aka Keyser .. amazing person, but he is not online now

Nikki_Licks · 06-11-2008, 12:31 PM

They started a letter addressing you as Dear Asshole??

Ole76 · 06-11-2008, 12:36 PM

Quote:

Originally Posted by Nikki_Licks

They started a letter addressing you as Dear Asshole??

Sure not

Just replaced my account number with something more honest.

BSleazy · 06-11-2008, 12:36 PM

Mine was approved within 24 hours. You probably won't have to wait long.

nosey · 06-11-2008, 12:38 PM

Quote:

Originally Posted by Ole76

Dear Asshole,

polish_aristocrat · 06-11-2008, 12:43 PM

It's funny how they say that they want to protect you, so they close your account and freeze your funds

Persius · 06-11-2008, 01:02 PM

Quote:

Originally Posted by Nikki_Licks

They started a letter addressing you as Dear Asshole??

cam4teen · 06-11-2008, 01:29 PM

i sent the docs at 10 May , they reviewed the docs , the request form didint dissapeared , i emailed Cs , they replyed told me docs are alredy received and reviewed , and today account bloqued too , fone dont work still mantenaince , michael offline , e emailed but usualy take some time and i want to get my money on ATM ....

Ole76 · 06-11-2008, 02:13 PM

Update:

Dear Account Holder,

Thank you for your Email.

In regards to your concern, please be advised that for the security
purposes, our systems have blocked your account. So you need to verify
your account to reactive it. Please be advised that we have received the
requested documents and they are in review process, so it will take 7-10
business days to activate your account.

Hope this has answered your concern, if you have have any further
concerns, please do not hesitate to contact Customer Services at the
information given below.

Best Regards,

Abdulgazi Whateverzi

harvey · 06-11-2008, 02:15 PM

I had a similar problem, contacted Michael and he solved it in minutes. I really can't understand how Michael still can't deal with being the only decent person on epassporte, guess any company would love to hire him for more money and less stress than dealing with epassporte's incompetence

Jman · 06-11-2008, 02:20 PM

Quote:

Originally Posted by polish_aristocrat

It's funny how they say that they want to protect you, so they close your account and freeze your funds

They are protecting you from spending all your monies, for some people it's a good thing

V_RocKs · 06-11-2008, 02:40 PM

Don't wait until the deadline... On that same page their should be a list of documents and notations showing which ones were received and which ones were reviewed.

Michael O · 06-11-2008, 02:54 PM

Anyone having problems with their account please email me at [email protected] with your UserID

czarina · 06-11-2008, 02:56 PM

send them an email and attach your docs to it. That's what I had to do, and it worked out OK for me.

Monique Niccole · 06-11-2008, 03:12 PM

Quote:

Originally Posted by Michael O

Anyone having problems with their account please email me at [email protected] with your UserID

I just sent you an email. When I spoke to epassporte on the phone on Monday, they assured me that I had everything I needed to keep my account open, but today it is locked. No good.

k0nr4d · 06-11-2008, 03:32 PM

Michael helped me out with my verification process too. Good guy

Basic_man · 06-11-2008, 04:17 PM

Same for me. All documents sent and REVIEWED, but got my account blocked... sucks!!

CunningStunt · 06-11-2008, 04:27 PM

I was just in the process of setting up an account, now am not going to bother after reading countless hassle threads.

I'd rather spend an hour in the bank each month with an untrained dipshit trying to put US$ cheques into my Australian $ account, than dealing with this bs.

Lykos · 06-11-2008, 04:30 PM

same shit here,jesus

StuartD · 06-11-2008, 04:31 PM

Quote:

Originally Posted by Michael O

Anyone having problems with their account please email me at [email protected] with your UserID

From what I've heard, you're going to get a lot of emails about this.

Michael O · 06-11-2008, 04:37 PM

Quote:

Originally Posted by StuartD

From what I've heard, you're going to get a lot of emails about this.

Can you point me in the direction your heard it so I can assist them?

Darkhorse · 06-11-2008, 05:27 PM

Thanks for sorting my account out Michael O

papill0n · 06-11-2008, 05:28 PM

Michael to the rescue...........again

Monique Niccole · 06-11-2008, 05:39 PM

Michael just sorted my problem out very quickly. Thanks again!

Barefootsies · 06-11-2008, 05:53 PM

Quote:

Originally Posted by polish_aristocrat

It's funny how they say that they want to protect you, so they close your account and freeze your funds

Better them then the IRS toots.

06-11-2008, 12:26 PM	#1
Ole76 Confirmed User Join Date: May 2005 Posts: 119	epassporte - Account block notification - while documents sent before deadline.. Sent my documents before the deadline On the "upload documents" page i can see the folowing: ---- No documents are requested at this time. Document status - Reviewed: Not yet reviewed ---- But i got my account blocked just about 30min ago, and got this long e-mail below: Anyone got the same? ======================================== Subject: Account block notification Dear Asshole, ePassporte closely monitors your Account to ensure your funds are protected from fraudulent use. We previously notified you that as a security measure and for your protection we requested you provide us with certain verification documents: To date, we have not received this information from you. As a result, the spending limits on your ePassporte Account have been set to zero. You will still be able to receive funds into your ePassporte Account, however you will not be able to spend your balance. Please send the documents requested in order to return your Account to normal status. Please upload these verification documents by logging into your ePassporte Account and clicking on the "Upload Documents" link located on the left side navigation bar. From there, you will be given instructions for uploading the requested documents. Alternatively, you may submit these documents via e-mail to [email protected] or via facsimile to (310) 564-1751. We prefer that you scan and upload your documents through our website, as this method works best. Please ensure your scanned documents can be viewed/ read clearly before submission, as incomplete or unclear documents will not be considered for review. If you have any further questions and for additional assistance, please contact us by sending us a message through your ePassporte Message Center or by using any of the information listed below: Email: [email protected] Facsimile: (310) 564-1751 International and US: (310) 301-2001 Thank you, ePassporte Account Holder Services =================

06-11-2008, 12:27 PM	#2
Jens Van Assterdam The Dupre Pimp Join Date: Feb 2008 Location: Koh Samui Posts: 6,677	Hit up MichaelO on icq - he is always helpful __________________ Read TOS for signature rules

06-11-2008, 12:30 PM	#3
Ole76 Confirmed User Join Date: May 2005 Posts: 119	yeah Michael aka Keyser .. amazing person, but he is not online now

06-11-2008, 12:31 PM	#4
Nikki_Licks Confirmed User Join Date: May 2005 Location: Behind The Lens Posts: 6,323	They started a letter addressing you as Dear Asshole?? __________________ Amateur Content ICQ: 292 356 077

06-11-2008, 12:36 PM	#6
BSleazy Confirmed User Industry Role: Join Date: Aug 2002 Location: USA Posts: 6,721	Mine was approved within 24 hours. You probably won't have to wait long. __________________ icq 156131086

06-11-2008, 12:43 PM	#8
polish_aristocrat Too lazy to set a custom title Join Date: Jul 2002 Posts: 40,377	It's funny how they say that they want to protect you, so they close your account and freeze your funds __________________ I don't use ICQ anymore.

06-11-2008, 01:29 PM	#10
cam4teen Confirmed User Join Date: Jul 2005 Posts: 51	i sent the docs at 10 May , they reviewed the docs , the request form didint dissapeared , i emailed Cs , they replyed told me docs are alredy received and reviewed , and today account bloqued too , fone dont work still mantenaince , michael offline , e emailed but usualy take some time and i want to get my money on ATM ....

06-11-2008, 02:13 PM	#11
Ole76 Confirmed User Join Date: May 2005 Posts: 119	Update: Dear Account Holder, Thank you for your Email. In regards to your concern, please be advised that for the security purposes, our systems have blocked your account. So you need to verify your account to reactive it. Please be advised that we have received the requested documents and they are in review process, so it will take 7-10 business days to activate your account. Hope this has answered your concern, if you have have any further concerns, please do not hesitate to contact Customer Services at the information given below. Best Regards, Abdulgazi Whateverzi

06-11-2008, 02:15 PM	#12
harvey Confirmed User Industry Role: Join Date: Jul 2001 Location: 127.0.0.1 Posts: 9,266	I had a similar problem, contacted Michael and he solved it in minutes. I really can't understand how Michael still can't deal with being the only decent person on epassporte, guess any company would love to hire him for more money and less stress than dealing with epassporte's incompetence __________________ This post is endorsed by CIA, KGB, MI6, the Mafia, Illuminati, Kim Jong Il, Worldwide Ninjas Association, Klingon Empire and lolcats. Don't mess around with it, just accept it and embrace the truth

06-11-2008, 02:40 PM	#14
V_RocKs Damn Right I Kiss Ass! Industry Role: Join Date: Dec 2003 Location: Cowtown, USA Posts: 32,409	Don't wait until the deadline... On that same page their should be a list of documents and notations showing which ones were received and which ones were reviewed.

06-11-2008, 02:54 PM	#15
Michael O More Cowbell Industry Role: Join Date: Jul 2001 Location: Nakhom Nowhere Posts: 10,607	Anyone having problems with their account please email me at [email protected] with your UserID __________________ Truth Teller Last edited by Michael O; 06-11-2008 at 02:57 PM..

06-11-2008, 02:56 PM	#16
czarina Webmaster Extraordinaire Industry Role: Join Date: Jul 2002 Location: A beautiful beach... Posts: 10,748	send them an email and attach your docs to it. That's what I had to do, and it worked out OK for me.

06-11-2008, 03:32 PM	#18
k0nr4d Confirmed User Industry Role: Join Date: Aug 2006 Location: Poland Posts: 9,229	Michael helped me out with my verification process too. Good guy __________________ Mechanical Bunny Media Mechbunny Tube Script \| Mechbunny Webcam Aggregator Script \| Custom Web Development

06-11-2008, 04:17 PM	#19
Basic_man Programming King Pin Industry Role: Join Date: Oct 2003 Location: Montreal Posts: 27,360	Same for me. All documents sent and REVIEWED, but got my account blocked... sucks!! __________________ UUGallery Builder - automated photo/video gallery plugin for Wordpress! Stop looking! Checkout Naked Hosting, online since 1999 !

06-11-2008, 04:27 PM	#20
CunningStunt Confirmed User Industry Role: Join Date: Aug 2006 Posts: 5,594	I was just in the process of setting up an account, now am not going to bother after reading countless hassle threads. I'd rather spend an hour in the bank each month with an untrained dipshit trying to put US$ cheques into my Australian $ account, than dealing with this bs.

06-11-2008, 04:30 PM	#21
Lykos Too lazy to set a custom title Industry Role: Join Date: Apr 2003 Location: World Posts: 31,027	same shit here,jesus __________________

06-11-2008, 05:27 PM	#24
Darkhorse Horsing Around Industry Role: Join Date: Sep 2002 Location: AU Posts: 5,863	Thanks for sorting my account out Michael O

06-11-2008, 05:28 PM	#25
papill0n Unregistered Abuser Industry Role: Join Date: Oct 2007 Posts: 15,547	Michael to the rescue...........again

06-11-2008, 05:39 PM	#26
Monique Niccole Confirmed User Industry Role: Join Date: Nov 2002 Location: San Francisco Posts: 5,653	Michael just sorted my problem out very quickly. Thanks again!