Good help ticket system software? Sponsors? - GoFuckYourself.com

gleem · 07-07-2008, 11:19 AM

Can any of you sponsors recommend a simple help ticket system for use on a program for both affiliates to use and affiliate reps?

I see there are some good looking open source ones, what's everyone using that's PHP based?

GrouchyAdmin · 07-07-2008, 11:21 AM

Most folks I know just use Kayako SupportSuite, but I like JIRA.

Bama · 07-07-2008, 11:25 AM

Gleem,

I demo'd this script a while back and have it bookmarked - you might like it as well

http://hot-things.net/?q=tickit

And no, that's not a referral link, it's how he has his site set up

Sly · 07-07-2008, 11:27 AM

You can check out Cerberus... should do everything you want and then a little more and it's fairly inexpensive. I like it.

gleem · 07-07-2008, 11:28 AM

JIRA seems hella expensive for a ticket system, and Kayako SupportSuite aint that much cheaper... hmmmm

GrouchyAdmin · 07-07-2008, 11:30 AM

If you can't afford the $500 to purchase an license for a support product, you may have other issues in the near future.

gleem · 07-07-2008, 11:43 AM

Quote:

Originally Posted by GrouchyAdmin

If you can't afford the $500 to purchase an license for a support product, you may have other issues in the near future.

just because I can afford it, doesn't mean I want to shell out the cash for it. There seem to be plenty of free ones that look good enough, and I only need this for a few employees.

gleem · 07-07-2008, 11:44 AM

Quote:

Originally Posted by Sly

You can check out Cerberus... should do everything you want and then a little more and it's fairly inexpensive. I like it.

Think I'll tryout the free version, this looks like what I need. thanx

GrouchyAdmin · 07-07-2008, 11:48 AM

Quote:

Originally Posted by gleem

just because I can afford it, doesn't mean I want to shell out the cash for it. There seem to be plenty of free ones that look good enough, and I only need this for a few employees.

If you'd rather pay for someone to fix/patch around/restore a (poorly written / maintained/ etc) product within weeks to months, that's up to you. When it comes to business, I'm not going to choose a free product over a paid product just because it's free - especially if there's any chance it may 'face' customers or affiliates. Good luck.

gleem · 07-07-2008, 12:52 PM

Quote:

Originally Posted by GrouchyAdmin

If you'd rather pay for someone to fix/patch around/restore a (poorly written / maintained/ etc) product within weeks to months, that's up to you. When it comes to business, I'm not going to choose a free product over a paid product just because it's free - especially if there's any chance it may 'face' customers or affiliates. Good luck.

jeez, there are plenty of great open source softwares. Plus there are plenty of free trial versions of expensive software as well. Any good biz minded company will see if the free versions will do the job, if not, then you price out the costlier methods.

I am talking about software that submits a ticket, not rocket science. Get off your "Pay for software" soap box bro, I pay for plenty.

07-07-2008, 11:19 AM	#1
gleem Confirmed User Industry Role: Join Date: Jun 2001 Location: Sunny Land Posts: 5,593	Good help ticket system software? Sponsors? Can any of you sponsors recommend a simple help ticket system for use on a program for both affiliates to use and affiliate reps? I see there are some good looking open source ones, what's everyone using that's PHP based? __________________ Contact me: \\// E: webmaster /at/ unprofessional.com

07-07-2008, 11:21 AM	#2
GrouchyAdmin Now choke yourself! Industry Role: Join Date: Apr 2006 Posts: 12,085	Most folks I know just use Kayako SupportSuite, but I like JIRA. __________________ AIM: GrouchyGfy

07-07-2008, 11:25 AM	#3
Bama Confirmed User Join Date: Nov 2001 Location: Redmond, WA Posts: 2,727	Gleem, I demo'd this script a while back and have it bookmarked - you might like it as well http://hot-things.net/?q=tickit And no, that's not a referral link, it's how he has his site set up Last edited by Bama; 07-07-2008 at 11:26 AM..

07-07-2008, 11:27 AM	#4
Sly Let's do some business! Industry Role: Join Date: Sep 2004 Location: Austin, TX Posts: 31,328	You can check out Cerberus... should do everything you want and then a little more and it's fairly inexpensive. I like it. __________________ Vacares - Web Hosting, Domains, O365, Security & More - Paxum and BTC Accepted Windows VPS now available Great for TSS, Nifty Stats, remote work, virtual assistants, etc. Click here for more details.

07-07-2008, 11:28 AM	#5
gleem Confirmed User Industry Role: Join Date: Jun 2001 Location: Sunny Land Posts: 5,593	JIRA seems hella expensive for a ticket system, and Kayako SupportSuite aint that much cheaper... hmmmm __________________ Contact me: \\// E: webmaster /at/ unprofessional.com

07-07-2008, 11:30 AM	#6
GrouchyAdmin Now choke yourself! Industry Role: Join Date: Apr 2006 Posts: 12,085	If you can't afford the $500 to purchase an license for a support product, you may have other issues in the near future. __________________ AIM: GrouchyGfy