Does Webair respond to support tickets on the weekend? - GoFuckYourself.com

Kard63 · 01-17-2009, 01:16 PM

I already called them when my sites went down today... I don't feel like calling back over a small issue. Think they will respond to a support ticket?

WeirdHomer · 01-17-2009, 01:18 PM

Quote:

Originally Posted by Kard63

I already called them when my sites went down today... I don't feel like calling back over a small issue. Think they will respond to a support ticket?

mmcfadden · 01-17-2009, 01:20 PM

your sites going down seems like a big issue

TidalWave · 01-17-2009, 02:07 PM

you mean your servers online? we shut off ours on the weekend, no sense wasting power

Kard63 · 01-17-2009, 02:28 PM

Quote:

Originally Posted by mmcfadden

your sites going down seems like a big issue

more of a speed reader eh? browsing for keywords and making up the rest?

mmcfadden · 01-17-2009, 02:46 PM

Quote:

Originally Posted by Kard63

more of a speed reader eh? browsing for keywords and making up the rest?

i hear good things about webair... not sure what your talking about. Your sites when down and then... i guess back up but need to call them again for something else.

Just commenting on your post... sites went down... damn, sucks, know the feeling

Kard63 · 01-17-2009, 11:08 PM

Last night I sent a support ticket asking if they could upgrade their software to meet the minimum system requirements for Magento. Today I'm updating sites when they go down. I call and after about 5 minutes they come back and say "yea we planned that, they will be back up in a few". Then I call back around 11pm tonight and tell them I really need to know about magento... They tell me to send an email and they give me an address. They say I will get an answer in 1 hour. I call back just now (3 hours later) and they say they can't do it. Then he tells me someone replied to my support ticket about 45 minutes after I sent it last night. He says it was sent to my email addy they sent my invoices to. I always get my invoices, I did not get that email and I do not have a spam filter. Thats fucking amazing.

I wasn't totally surprised they wouldnt upgrade php, mysql, and install 4 extensions for me. I was surprised at how god damn long it took to get that fucking answer. The bullshit imaginary email pissed me off too.

Snake Doctor · 01-17-2009, 11:15 PM

Their support on the weekends is no different than their support during the week.

shitty and practically non-existent

24/7/365 their support is the same

unacceptable

Kard63 · 01-17-2009, 11:30 PM

Quote:

Originally Posted by Snake Doctor

Their support on the weekends is no different than their support during the week.

shitty and practically non-existent

24/7/365 their support is the same

unacceptable

Good to know. Do you know any host that meets Magento's requirements? If they didn't suck that would be cool too.

directfiesta · 01-17-2009, 11:34 PM

Quote:

Originally Posted by Kard63

Good to know. Do you know any host that meets Magento's requirements? If they didn't suck that would be cool too.

A lot of the additional extensions are really not standard . For safety reasons, most host will try to keep at a minimum the extensions installed,and stick with the common required ones.

You could always go with a low-end dedicated

baddog · 01-17-2009, 11:35 PM

Quote:

Originally Posted by Kard63

Good to know. Do you know any host that meets Magento's requirements? If they didn't suck that would be cool too.

What are the requirements?

directfiesta · 01-17-2009, 11:40 PM

just 2 extensions missing:

Your server does not meet the following requirements in order to install Magento.
The following requirements failed, please contact your hosting provider in order to receive assistance with meeting the system requirements for Magento:

* You are missing the pdo extension
* You are missing the pdo_mysql extension

The following requirements were successfully met:

* You have PHP 5.2.0 (or greater)
* Safe Mode is off
* You have MySQL 4.1.20 (or greater)
* You have the curl extension
* You have the dom extension
* You have the gd extension
* You have the hash extension
* You have the iconv extension
* You have the mcrypt extension
* You have the pcre extension
* You have the simplexml extension

Could consider installing them, depending on the type of account required. Setup fees would be required.

TidalWave · 01-18-2009, 12:35 AM

We dont suck and could get all that installed for you NO PROBLEM.

Sausage · 01-18-2009, 12:40 AM

Another day another "where's my webair support" thread.

Yet people still keep using them ... strange.

borked · 01-18-2009, 01:01 AM

Quote:

Originally Posted by Sausage

Another day another "where's my webair support" thread.

Yet people still keep using them ... strange.

What he said

Kard63 · 01-18-2009, 01:44 AM

Quote:

Originally Posted by baddog

What are the requirements?

* Supported Operating Systems:
o Linux x86, x86-64
* Supported Web Servers:
o Apache 1.3.x
o Apache 2.0.x
o Apache 2.2.x
* Supported Browsers:
o Microsoft Internet Explorer 6 and above
o Mozilla Firefox 2.0 and above
o Apple Safari 2.x
o Google Chrome
o Adobe Flash browser plug-in should be installed
* PHP Compatibility:
o 5.2.0 and above
o Required extensions:
+ PDO_MySQL
+ simplexml
+ mcrypt
+ hash
+ GD
+ DOM
+ iconv
+ SOAP (if Webservices API is to be used)
o Safe_mode off
o Memory_limit 32M or more
* MySQL:
o 4.1.20 or newer
o InnoDB storage engine
* SSL:
o If HTTPS is used to work in the admin, SSL certificate should be valid. Self-signed SSL certificates are not supported
* Server - hosting - setup:
o Ability to run scheduled jobs (crontab) with PHP 5
o Ability to override options in .htaccess files

split_joel · 01-18-2009, 01:55 AM

hit me up bro, we support anything you need. im on aim, icq and skype right now @ splitjoelp

selena · 01-18-2009, 07:53 AM

Quote:

Originally Posted by Kard63

Good to know. Do you know any host that meets Magento's requirements? If they didn't suck that would be cool too.

I'm running it on phatservers with no issues.

18teens · 01-18-2009, 08:50 AM

Webair doesn't respond to support tickets during the week. Weekends are no different.

andy83 · 01-18-2009, 08:58 AM

Quote:

Originally Posted by 18teens

Webair doesn't respond to support tickets during the week. Weekends are no different.

but why people still use them? and so many people still keep recommending them?

Va2k · 01-18-2009, 09:28 AM

Damn look at all the vultures circling around in here lol The man ask a simple question and the vultures are begging for his killings! LOL Amazes me what other host and designers will do to try to get biz!!

fuzzypeach · 01-18-2009, 10:09 AM

Just a heads up. Read the Magento *upgrades* forum... yeah, Magento is far from primetime unless you have a full dev team.

Don't get me wrong, it has great potential... but there are a lot of show stoppers.

Snake Doctor · 01-18-2009, 10:24 AM

Quote:

Originally Posted by andy83

but why people still use them? and so many people still keep recommending them?

What's the answer to 99 out of every 100 questions?

selena · 01-18-2009, 10:25 AM

Quote:

Originally Posted by fuzzypeach

Just a heads up. Read the Magento *upgrades* forum... yeah, Magento is far from primetime unless you have a full dev team.

Don't get me wrong, it has great potential... but there are a lot of show stoppers.

I would be totally lost on magento if it were not having a great coder guy to deal with it for me.

And if anyone reading this needs to contact my great coder guy, hit up PurrrsianPussyKat for more info.

01-17-2009, 01:16 PM	#1
Kard63 Confirmed User Join Date: Nov 2003 Location: 237 619 975 Posts: 8,944	Does Webair respond to support tickets on the weekend? I already called them when my sites went down today... I don't feel like calling back over a small issue. Think they will respond to a support ticket? __________________

01-17-2009, 02:07 PM	#4
TidalWave Confirmed User Industry Role: Join Date: Sep 2007 Location: Los Angeles Posts: 2,706	you mean your servers online? we shut off ours on the weekend, no sense wasting power __________________ www.SwiftNode.com

01-17-2009, 11:08 PM	#7
Kard63 Confirmed User Join Date: Nov 2003 Location: 237 619 975 Posts: 8,944	Last night I sent a support ticket asking if they could upgrade their software to meet the minimum system requirements for Magento. Today I'm updating sites when they go down. I call and after about 5 minutes they come back and say "yea we planned that, they will be back up in a few". Then I call back around 11pm tonight and tell them I really need to know about magento... They tell me to send an email and they give me an address. They say I will get an answer in 1 hour. I call back just now (3 hours later) and they say they can't do it. Then he tells me someone replied to my support ticket about 45 minutes after I sent it last night. He says it was sent to my email addy they sent my invoices to. I always get my invoices, I did not get that email and I do not have a spam filter. Thats fucking amazing. I wasn't totally surprised they wouldnt upgrade php, mysql, and install 4 extensions for me. I was surprised at how god damn long it took to get that fucking answer. The bullshit imaginary email pissed me off too. __________________

01-17-2009, 11:15 PM	#8
Snake Doctor I'm Lenny2 Bitch Join Date: Mar 2001 Location: On top of my soapbox Posts: 13,449	Their support on the weekends is no different than their support during the week. shitty and practically non-existent 24/7/365 their support is the same unacceptable __________________ sig too big

01-17-2009, 11:40 PM	#12
directfiesta Too lazy to set a custom title Industry Role: Join Date: Oct 2002 Location: Punta Cana, DR Posts: 29,584	just 2 extensions missing: Your server does not meet the following requirements in order to install Magento. The following requirements failed, please contact your hosting provider in order to receive assistance with meeting the system requirements for Magento: * You are missing the pdo extension * You are missing the pdo_mysql extension The following requirements were successfully met: * You have PHP 5.2.0 (or greater) * Safe Mode is off * You have MySQL 4.1.20 (or greater) * You have the curl extension * You have the dom extension * You have the gd extension * You have the hash extension * You have the iconv extension * You have the mcrypt extension * You have the pcre extension * You have the simplexml extension Could consider installing them, depending on the type of account required. Setup fees would be required. __________________ I know that Asspimple is stoopid ... As he says, it is a FACT ! But I can't figure out how he can breathe or type , at the same time ....

01-17-2009, 01:20 PM	#3
mmcfadden So Fucking Banned Join Date: Oct 2008 Location: philly Posts: 5,099	your sites going down seems like a big issue

01-18-2009, 12:35 AM	#13
TidalWave Confirmed User Industry Role: Join Date: Sep 2007 Location: Los Angeles Posts: 2,706	We dont suck and could get all that installed for you NO PROBLEM. __________________ www.SwiftNode.com

01-18-2009, 12:40 AM	#14
Sausage Confirmed User Join Date: Oct 2002 Location: Australia Posts: 3,012	Another day another "where's my webair support" thread. Yet people still keep using them ... strange. __________________ IW Skype : blance8888 Icq : 15567120

01-18-2009, 01:55 AM	#17
split_joel Confirmed User Join Date: Jan 2005 Posts: 2,270	hit me up bro, we support anything you need. im on aim, icq and skype right now @ splitjoelp __________________ E-mail marketing - Automation Scripting - IP Space AIM: splitjoelp ICQ: 254759453 skype - splitjoelp 702-941-6465

01-18-2009, 08:50 AM	#19
18teens Confirmed User Industry Role: Join Date: Dec 2002 Posts: 1,605	Webair doesn't respond to support tickets during the week. Weekends are no different.

01-18-2009, 09:28 AM	#21
Va2k I’m still alive barley. Industry Role: Join Date: Oct 2001 Location: Va Posts: 10,060	Damn look at all the vultures circling around in here lol The man ask a simple question and the vultures are begging for his killings! LOL Amazes me what other host and designers will do to try to get biz!! __________________

01-18-2009, 10:09 AM	#22
fuzzypeach Confirmed User Join Date: May 2005 Posts: 392	Just a heads up. Read the Magento upgrades forum... yeah, Magento is far from primetime unless you have a full dev team. Don't get me wrong, it has great potential... but there are a lot of show stoppers. __________________ Sig too big!