Someone from WEBAIR in here please (no drama). - GoFuckYourself.com

Diomed · 03-10-2009, 06:54 PM

Ok so I'm switching to a VPS right now,

work order was being processed over the weekend.

Every time I try to contact my account manager it takes TOO long for me to hear back from him.. I'm having a real tough time getting in touch with him these days, he just now got back with me from two weeks of no returned e-mails.

I'm not trying to cause trouble or be a complaining prick, but I've had an important time schedule that I need to stick to here.. only after almost a month of complaining about the apache's overloading due to too much force.. did anyone take a proper look at it and even suggest vps.

I was told the setup fee would be waived for my troubles, but sure enough I got billed.

All I'm looking for is a little bit of customer care and support for the transition to VPS. I'm having a tough time getting in touch with my account manager in a timely fashion.

Basically I'm just ill-informed, and I need someone to give me 5 minutes of explanation.. that's all.

Thanks. Apologies for the frustration, but it's getting a bit bold.

Diomed · 03-10-2009, 07:22 PM

Please leave contact info of someone whom I can discuss the matter with,

I truly do appreciate it.

SpeakEasy · 03-10-2009, 07:35 PM

2 weeks and no support reply? You got billed for no reason? hummmmmm

Her is a bump for you to hopefully get some help.

suesheboy · 03-10-2009, 07:51 PM

When they are good they are good but sadly their customer service has been lacking for years

WebairChris · 03-10-2009, 08:07 PM

Hey Diomed VPS server should be all set as I see the work order is completed and there are instructions so the sites can be tested. You were not charged a set up fee and if there was a charge on your account I will make sure it is worked out with Billing for you. I will follow up with you to be sure everything is running smoothly for you once all the sites have been tested. Please do not hesitate to get in touch with me if you need anything at all.

Diomed · 03-10-2009, 08:13 PM

chris,

i'm trying to get in touch with you now.

no response on icq, please icq me or email me.

baddog · 03-10-2009, 08:29 PM

Just an FYI, ICQ is acting very weird for some people today.

03-10-2009, 06:54 PM	#1
Diomed Converting like it's 1999 Industry Role: Join Date: Jan 2009 Location: The South Posts: 6,164	Someone from WEBAIR in here please (no drama). Ok so I'm switching to a VPS right now, work order was being processed over the weekend. Every time I try to contact my account manager it takes TOO long for me to hear back from him.. I'm having a real tough time getting in touch with him these days, he just now got back with me from two weeks of no returned e-mails. I'm not trying to cause trouble or be a complaining prick, but I've had an important time schedule that I need to stick to here.. only after almost a month of complaining about the apache's overloading due to too much force.. did anyone take a proper look at it and even suggest vps. I was told the setup fee would be waived for my troubles, but sure enough I got billed. All I'm looking for is a little bit of customer care and support for the transition to VPS. I'm having a tough time getting in touch with my account manager in a timely fashion. Basically I'm just ill-informed, and I need someone to give me 5 minutes of explanation.. that's all. Thanks. Apologies for the frustration, but it's getting a bit bold. __________________ 10 years of experience in: CHAT SALES - PAID TRAFFIC - CONVERSION - CREATIVES - CONSULTATION

03-10-2009, 07:22 PM	#2
Diomed Converting like it's 1999 Industry Role: Join Date: Jan 2009 Location: The South Posts: 6,164	Please leave contact info of someone whom I can discuss the matter with, I truly do appreciate it. __________________ 10 years of experience in: CHAT SALES - PAID TRAFFIC - CONVERSION - CREATIVES - CONSULTATION

03-10-2009, 07:51 PM	#4
suesheboy Confirmed User Industry Role: Join Date: Nov 2002 Location: FL - TN/NC Posts: 5,211	When they are good they are good but sadly their customer service has been lacking for years __________________ Adult Web Site Domain Names For Sale Adult Sex Toy Domain Names For Sale Tantric Delights, Sex Toys Blog, Tantric Sex Toys

03-10-2009, 08:07 PM	#5
WebairChris Confirmed User Join Date: Feb 2008 Posts: 245	Hey Diomed VPS server should be all set as I see the work order is completed and there are instructions so the sites can be tested. You were not charged a set up fee and if there was a charge on your account I will make sure it is worked out with Billing for you. I will follow up with you to be sure everything is running smoothly for you once all the sites have been tested. Please do not hesitate to get in touch with me if you need anything at all. __________________ Industrial Strength Webhosting Since 1996! Multiple Datacenter Locations Managed Dedicated • Virtual Hosting • Colocated [email protected] • 1.866.WEBAIR1 *Webair Economy Buster Hosting Special!*

03-10-2009, 08:13 PM	#6
Diomed Converting like it's 1999 Industry Role: Join Date: Jan 2009 Location: The South Posts: 6,164	chris, i'm trying to get in touch with you now. no response on icq, please icq me or email me. __________________ 10 years of experience in: CHAT SALES - PAID TRAFFIC - CONVERSION - CREATIVES - CONSULTATION

03-10-2009, 07:35 PM	#3
SpeakEasy Confirmed User Join Date: Sep 2002 Location: The Internet Posts: 2,681	2 weeks and no support reply? You got billed for no reason? hummmmmm Her is a bump for you to hopefully get some help.

03-10-2009, 08:29 PM	#7
baddog So Fucking Banned Industry Role: Join Date: Apr 2001 Location: the beach, SoCal Posts: 107,089	Just an FYI, ICQ is acting very weird for some people today.