WTF: Dell.com my order with them for laptops was too big..... - GoFuckYourself.com

notime · 02-27-2009, 02:36 PM

Ok, so I order 10 cheap laptops I need for copying many dvds on some orders we have.
Ordered on dell.com I choose bank wire in advance.
Confirmation comes in by email.
I wire the money (urgent swift because I am in a hurry) 10 mins. later and see the money leaving my account 3 hours later.
12 hours later I get an email my order is cancelled BECAUSE I ORDERED 10 LAPTOPS.
They tell me to ORDER 5 LAPTOPS AND MAKE 2 DIFFERENT ORDERS.....WTF???

. How can a client order too much if he already fucking paid in advance.

Here's the email they send me:

Dear Customer,

We have cancelled your Dell Order NLXXXX-XXXX-XXXX
as the quantity is more than 10 laptops please please place 2 orders for 5 laptops .

To place a new order please go to www.dell.com

Thanks,

Dell

-----------------

I just don't get it

Imagine going to a bakery an order 2 white bread, and they say no: 1 only, go outside, get back in line for the second bread

DrChango · 02-27-2009, 02:51 PM

don't get me started on Dell...I've had more trouble over the years with them than you would believe (like the time I was on the phone with tech support when my power-supply was smoking and they kept asking me to make sure it was plugged into the wall!)

notime · 02-27-2009, 02:52 PM

Quote:

Originally Posted by DrChango

don't get me started on Dell...I've had more trouble over the years with them than you would believe (like the time I was on the phone with tech support when my power-supply was smoking and they kept asking me to make sure it was plugged into the wall!)

LOL that's funny.
hehe

Sosa · 02-27-2009, 02:52 PM

Just ordered a server from them last week. Had 3-5 day shipping and it was here in two days. Very surprised

dyna mo · 02-27-2009, 02:54 PM

i'm sure they promptly returned your wire transfer.

Tom_PM · 02-27-2009, 02:56 PM

Was the total over 10 grand? maybe that was why.

JamesK · 02-27-2009, 02:56 PM

Quote:

Originally Posted by dyna mo

i'm sure they promptly returned your wire transfer.

don't you have to pay fees even if you get it back?

Deej · 02-27-2009, 02:58 PM

Quote:

Originally Posted by DrChango

don't get me started on Dell...I've had more trouble over the years with them than you would believe (like the time I was on the phone with tech support when my power-supply was smoking and they kept asking me to make sure it was plugged into the wall!)

no offense, but why in the fuck would you have it plugged in if it were smoking?

or was this after you had unplugged it, it kept smoking?

notime · 02-27-2009, 03:00 PM

Quote:

Originally Posted by PR_Tom

Was the total over 10 grand? maybe that was why.

the laptops were 269 euro each + shipping
so that's not it

notime · 02-27-2009, 03:04 PM

Quote:

Originally Posted by dyna mo

i'm sure they promptly returned your wire transfer.

I hope so, if not, I just want the 10 laptops I paid for.
why 2 x 5 max order and not 1 x 10 ? I did not ask for credit, I am not paying with CC, they have supplied me before, I just don't get it

aniloscash · 02-27-2009, 03:38 PM

I doubt I'll ever buy a dell again

notime · 02-27-2009, 03:52 PM

I am not unhappy with their service, quality, products or deliveries. That's not the question here.

I order 10 pc's, pay in advance and then they mail me (after I paid) I need to order it again in 2 orders of 5 AFTER I've paid in advance by bank. And they don't give me a reason why.
I am still missing the point (..burocracy..)

rowan · 02-27-2009, 04:00 PM

You're going to sit 10 laptops on a table to copy DVDs? Why didn't you just build (or buy) a monster tower with a bunch of DVD writer drives?

Belinda · 02-27-2009, 04:03 PM

can you order 11? I need a new one!

notime · 02-27-2009, 05:59 PM

Quote:

Originally Posted by rowan

You're going to sit 10 laptops on a table to copy DVDs? Why didn't you just build (or buy) a monster tower with a bunch of DVD writer drives?

Copy to external HD's for this project AND make copies on a raid 6 filer while we are at it.
Towers we already have 6 of them, but that is not why the LT are needed

notime · 02-27-2009, 06:09 PM

Quote:

Originally Posted by Belinda

can you order 11? I need a new one!

notime · 02-27-2009, 06:54 PM

Zoubid@ Zerkt0uni
Dell - SMB Order Management
Phone 0844-444-3XXX U.K
1850-628-XXX I.E

Did the Dell guy google my bizz ?

MandyBlake · 02-27-2009, 08:50 PM

that makes no sense.

riddler · 02-27-2009, 09:06 PM

why would you order laptops instead of a rack of servers?

directfiesta · 02-27-2009, 11:08 PM

Quote:

Originally Posted by rowan

You're going to sit 10 laptops on a table to copy DVDs? Why didn't you just build (or buy) a monster tower with a bunch of DVD writer drives?

a duplicator :

Stand alone ... works great..

Spunky · 02-27-2009, 11:32 PM

Duplicators are arousing

tony286 · 02-27-2009, 11:34 PM

thats crazy

Loch · 02-28-2009, 12:51 AM

my question would be why on earth you would use laptops to copy dvd's lol, does not make sense man

notime · 02-28-2009, 02:51 AM

Quote:

Originally Posted by riddler

why would you order laptops instead of a rack of servers?

Quote:

Originally Posted by directfiesta

a duplicator :

Stand alone ... works great..

Quote:

Originally Posted by Loch

my question would be why on earth you would use laptops to copy dvd's lol, does not make sense man

I need 10.000 dvds copied to local raid 6 filers. Replicators just copy to another dvd.

rowan · 02-28-2009, 05:16 AM

Quote:

Originally Posted by notime

I need 10.000 dvds copied to local raid 6 filers. Replicators just copy to another dvd.

Do you think a laptop drive will be capable of ripping 1,000 DVDs in quick succession? You might find yourself calling Dell for warranty service soon.

Why not just use one or two monster machines with multiple drives rather than 10 laptops? I still don't get it.

HorseShit · 02-28-2009, 05:54 AM

that must be a Dell Europe thing because I've been through many orders of 40+ computers and laptops at once

hjnet · 02-28-2009, 06:01 AM

The last time I've ordered a DELL they've charged a $140 delivery fee for that package, maybe they want to charge that twice to you

who · 02-28-2009, 06:49 AM

Quote:

Originally Posted by hjnet

The last time I've ordered a DELL they've charged a $140 delivery fee for that package, maybe they want to charge that twice to you

Exactemant

notime · 02-28-2009, 07:09 AM

Quote:

Originally Posted by rowan

Do you think a laptop drive will be capable of ripping 1,000 DVDs in quick succession? You might find yourself calling Dell for warranty service soon.

Why not just use one or two monster machines with multiple drives rather than 10 laptops? I still don't get it.

Once the job is done, I sell off the laptops at the same price I got them for. The monster machines are hard to sell later I guess.
But you suggestion was correct

notime · 03-02-2009, 01:11 PM

Almost 4 days later. No refunds yet. No email reply yet on my 2 emails. No laptops yet.

eroticsexxx · 03-02-2009, 03:00 PM

Quote:

Originally Posted by notime

Almost 4 days later. No refunds yet. No email reply yet on my 2 emails. No laptops yet.

Call them ASAP.

Get connected with the Dell business/corporate division and have them set up an account for you.

Don't deal with regular customer service or you will get jerked around. Let them know that you are a corporate client and not a random dell purchaser.

They'll assign a dedicated representative to you as well, btw

pornguy · 03-02-2009, 03:11 PM

I had an issue with Dell when I ordered this laptop. I ordered it with the 2 harddrives that they offer on the build your own thing. They sent it with 1 and then tell me that model does not come with 2 drives. But they charged me for the second drive. So after about 4 calls, I finally got a supervisor to walk trhough the build the same way I did, and sure enough their own system offers the computer with two drives and charges you for the second. But the laptop machine box wont hold a second drive.

They did not want to refund the 150 so they sent me an external drive.

notime · 03-02-2009, 03:17 PM

Quote:

Originally Posted by eroticsexxx

Call them ASAP.

Get connected with the Dell business/corporate division and have them set up an account for you.

Don't deal with regular customer service or you will get jerked around. Let them know that you are a corporate client and not a random dell purchaser.

They'll assign a dedicated representative to you as well, btw

They are mine tomorrow when I get back from the dentist in the morning

Everybody know it's getting harder to get sales AND get paid. I gave them both in advance and I will let them know for sure I won't take any bullshit for an answer. I am always really decent and understanding till somebody pulls some crappy injustice on me

»Rob Content« · 03-02-2009, 03:36 PM

Quote:

Originally Posted by notime

Almost 4 days later. No refunds yet. No email reply yet on my 2 emails. No laptops yet.

The second they sent me an e mail saying the order was canceled I'd have called them and stayed on the phone until I was assured I was sent the money back.

Not wait 4-5 days and hope for the best.

KillerK · 03-02-2009, 03:49 PM

Maybe he needs to run dvdshrink and he is copying protected dvds, thats why a tower won't work. Unless you were making copies of the same dvd.

notime · 03-02-2009, 03:59 PM

Quote:

Originally Posted by »Rob Content«

The second they sent me an e mail saying the order was canceled I'd have called them and stayed on the phone until I was assured I was sent the money back.

Not wait 4-5 days and hope for the best.

Not to worry

I'll just give them a few days to see if they mean well before I get upset with them and get the job done. After all I paid them 4 days ago. I see no reason why they would fail with a paying in advance customer.

notime · 03-02-2009, 04:04 PM

Quote:

Originally Posted by KillerK

Maybe he needs to run dvdshrink and he is copying protected dvds, thats why a tower won't work. Unless you were making copies of the same dvd.

I need to copy 10.000 adult dvds without copy protection (which we license to 3rd parties) on some 48TB raid 6 filers in our office. So we can send it to the encoders by fiber connections to have them all encoded to .iso, mpg2 rip and manual scene splitting in MPG2 with screenshots.
We just need some extra pc's next to the ones we already have in our offices.

V_RocKs · 03-02-2009, 04:14 PM

Perhaps Michael found out you were using his wife for the videos?

notime · 03-02-2009, 04:25 PM

Quote:

Originally Posted by V_RocKs

Perhaps Michael found out you were using his wife for the videos?

THAT was his wife ?

Hehe

The Duck · 03-02-2009, 04:45 PM

Fuck the sheer scale of your operation puts mine to shame

02-27-2009, 02:36 PM	#1
notime Confirmed User Industry Role: Join Date: Jun 2003 Location: cyberspace Posts: 8,019	WTF: Dell.com my order with them for laptops was too big..... Ok, so I order 10 cheap laptops I need for copying many dvds on some orders we have. Ordered on dell.com I choose bank wire in advance. Confirmation comes in by email. I wire the money (urgent swift because I am in a hurry) 10 mins. later and see the money leaving my account 3 hours later. 12 hours later I get an email my order is cancelled BECAUSE I ORDERED 10 LAPTOPS. They tell me to ORDER 5 LAPTOPS AND MAKE 2 DIFFERENT ORDERS.....WTF??? . How can a client order too much if he already fucking paid in advance. Here's the email they send me: Dear Customer, We have cancelled your Dell Order NLXXXX-XXXX-XXXX as the quantity is more than 10 laptops please please place 2 orders for 5 laptops . To place a new order please go to www.dell.com Thanks, Dell ----------------- I just don't get it Imagine going to a bakery an order 2 white bread, and they say no: 1 only, go outside, get back in line for the second bread

02-27-2009, 02:51 PM	#2
DrChango Confirmed User Join Date: Dec 2008 Location: AZ Posts: 938	don't get me started on Dell...I've had more trouble over the years with them than you would believe (like the time I was on the phone with tech support when my power-supply was smoking and they kept asking me to make sure it was plugged into the wall!) __________________ Jacob Stiver Mobile Monkey Topbucks\|Pink Visual\|Plug In Feeds E-Mail: [email protected] ICQ#: 388847435

02-27-2009, 02:56 PM	#6
Tom_PM Porn Meister Industry Role: Join Date: Feb 2005 Posts: 16,443	Was the total over 10 grand? maybe that was why. __________________ 43-922-863 Shut up and play your guitar.

02-27-2009, 03:38 PM	#11
aniloscash Confirmed User Join Date: Oct 2008 Posts: 1,161	I doubt I'll ever buy a dell again __________________ Got Milf Traffic Contact Me ICQ 473236446 j (at)anilos (dot)com http://www.aniloscash.com

02-27-2009, 03:52 PM	#12
notime Confirmed User Industry Role: Join Date: Jun 2003 Location: cyberspace Posts: 8,019	I am not unhappy with their service, quality, products or deliveries. That's not the question here. I order 10 pc's, pay in advance and then they mail me (after I paid) I need to order it again in 2 orders of 5 AFTER I've paid in advance by bank. And they don't give me a reason why. I am still missing the point (..burocracy..) Last edited by notime; 02-27-2009 at 03:53 PM..

02-27-2009, 02:52 PM	#4
Sosa In Tushy Land Join Date: Oct 2002 Location: Nebraska Posts: 40,149	Just ordered a server from them last week. Had 3-5 day shipping and it was here in two days. Very surprised

02-27-2009, 02:54 PM	#5
dyna mo The People's Post Industry Role: Join Date: Dec 2008 Location: invisible 7-11 Posts: 63,905	i'm sure they promptly returned your wire transfer.

02-27-2009, 04:00 PM	#13
rowan Too lazy to set a custom title Join Date: Mar 2002 Location: Australia Posts: 17,393	You're going to sit 10 laptops on a table to copy DVDs? Why didn't you just build (or buy) a monster tower with a bunch of DVD writer drives?

02-27-2009, 04:03 PM	#14
Belinda NubilesCash.com Manager Industry Role: Join Date: Jul 2005 Location: NorCal Posts: 4,365	can you order 11? I need a new one! __________________ NEW SITES FROM NUBILESCASH.COM MomLover.com, FamilySwap.xxx Skype- belindam81 Email: [email protected]

02-27-2009, 06:54 PM	#17
notime Confirmed User Industry Role: Join Date: Jun 2003 Location: cyberspace Posts: 8,019	Zoubid@ Zerkt0uni Dell - SMB Order Management Phone 0844-444-3XXX U.K 1850-628-XXX I.E Did the Dell guy google my bizz ?

02-27-2009, 08:50 PM	#18
MandyBlake The one and only! Industry Role: Join Date: Nov 2002 Location: Atlanta, GA Posts: 17,761	that makes no sense. __________________ Mandy's Playhouse Her First Fat Girl If you're interested in promoting my sites, ICQ me! 178411921

02-27-2009, 09:06 PM	#19
riddler Confirmed User Join Date: Oct 2004 Location: up in gang bang heaven Posts: 3,726	why would you order laptops instead of a rack of servers?

02-27-2009, 11:32 PM	#21
Spunky I need a beer Industry Role: Join Date: Jun 2002 Location: ♠ Toiletville ♠ Posts: 133,919	Duplicators are arousing __________________ *Skype : Spunky GFY*

02-27-2009, 11:34 PM	#22
tony286 lurker Industry Role: Join Date: Aug 2002 Location: atlanta Posts: 57,021	thats crazy

02-28-2009, 12:51 AM	#23
Loch Confirmed User Industry Role: Join Date: Feb 2002 Location: Canada Posts: 7,674	my question would be why on earth you would use laptops to copy dvd's lol, does not make sense man __________________ Contact us for Beta store access (4000 HD/SD productions) - Editing - Encoding/Post production ICQ - 277 862 930 E-mail casper /@/ cool-content.com

02-28-2009, 05:54 AM	#26
HorseShit Too lazy to set a custom title Join Date: Dec 2004 Posts: 17,513	that must be a Dell Europe thing because I've been through many orders of 40+ computers and laptops at once

02-28-2009, 06:01 AM	#27
hjnet Confirmed User Join Date: May 2002 Location: European Union Posts: 3,815	The last time I've ordered a DELL they've charged a $140 delivery fee for that package, maybe they want to charge that twice to you

03-02-2009, 01:11 PM	#30
notime Confirmed User Industry Role: Join Date: Jun 2003 Location: cyberspace Posts: 8,019	Almost 4 days later. No refunds yet. No email reply yet on my 2 emails. No laptops yet.

03-02-2009, 03:11 PM	#32
pornguy Too lazy to set a custom title Industry Role: Join Date: Mar 2003 Location: Homeless Posts: 62,912	I had an issue with Dell when I ordered this laptop. I ordered it with the 2 harddrives that they offer on the build your own thing. They sent it with 1 and then tell me that model does not come with 2 drives. But they charged me for the second drive. So after about 4 calls, I finally got a supervisor to walk trhough the build the same way I did, and sure enough their own system offers the computer with two drives and charges you for the second. But the laptop machine box wont hold a second drive. They did not want to refund the 150 so they sent me an external drive. __________________ PornGuy skype me pornguy_epic AmateurDough The Hottes Shemales online! TChicks.com \| Angeles Cid \| Mariana Cordoba \| MAILERS WELCOME!

03-02-2009, 03:49 PM	#35
KillerK Confirmed User Join Date: May 2008 Posts: 3,406	Maybe he needs to run dvdshrink and he is copying protected dvds, thats why a tower won't work. Unless you were making copies of the same dvd.

03-02-2009, 04:14 PM	#38
V_RocKs Damn Right I Kiss Ass! Industry Role: Join Date: Dec 2003 Location: Cowtown, USA Posts: 32,391	Perhaps Michael found out you were using his wife for the videos?

03-02-2009, 04:45 PM	#40
The Duck Adult Content Provider Industry Role: Join Date: May 2005 Location: Europe Posts: 18,243	Fuck the sheer scale of your operation puts mine to shame __________________ Skype Horusmaia ICQ 41555245 Email [email protected]