my experience with HP online support today - GoFuckYourself.com

d-null · 10-05-2009, 09:22 PM

just wanted to post some kudos for HP and their online support system

I had an issue with a 3 year old HP laptop I have and went to their site and saw an option for "live online support chat" so I clicked on it, skeptical of course, and then someone named "Bhatnagar" came onto the chat, so I assumed that it was likely an overseas support staff....

... I was pleasantly surprised at the knowledge and intelligent support I received, the tech worked with me in running through some troubleshooting and had quick access to links to relevant sections in service manuals that matched my desire for more expert level information. Overall a very good experience so I though I'd mention it publicly here as it should be recognized when big companies do a good job with stuff like this.

I've got a couple of HP's now, been happy with them.... will be looking to get another HP laptop when the new Windows 7 machines come out soon.

jact · 10-05-2009, 09:25 PM

That department is housed in Costa Rica. There's roughly 7000 people working from that facility last time I checked. I used to run that department, once long ago before it went to Costa Rica. LOL.

fatfoo · 10-05-2009, 09:29 PM

When you said "Bhatnagar", I thought your review was going to be negative. But support turned out to be good. That's great. HP has good support, then.

10-05-2009, 09:22 PM	#1
d-null . . . Industry Role: Join Date: Apr 2007 Location: NY Posts: 13,724	my experience with HP online support today just wanted to post some kudos for HP and their online support system I had an issue with a 3 year old HP laptop I have and went to their site and saw an option for "live online support chat" so I clicked on it, skeptical of course, and then someone named "Bhatnagar" came onto the chat, so I assumed that it was likely an overseas support staff.... ... I was pleasantly surprised at the knowledge and intelligent support I received, the tech worked with me in running through some troubleshooting and had quick access to links to relevant sections in service manuals that matched my desire for more expert level information. Overall a very good experience so I though I'd mention it publicly here as it should be recognized when big companies do a good job with stuff like this. I've got a couple of HP's now, been happy with them.... will be looking to get another HP laptop when the new Windows 7 machines come out soon. __________________ __________________ Looking for a custom TUBE SCRIPT that supports massive traffic, load balancing, billing support, and h264 encoding? Hit up Konrad! Looking for designs for your websites or custom tubesite design? Hit up Zuzana Designs Check out the #1 WordPress SEO Plugin: CyberSEO Suite

10-05-2009, 09:25 PM	#2
jact Confirmed User Join Date: Sep 2002 Location: Oakville, Canada Posts: 9,134	That department is housed in Costa Rica. There's roughly 7000 people working from that facility last time I checked. I used to run that department, once long ago before it went to Costa Rica. LOL. __________________ Free agent

10-05-2009, 09:29 PM	#3
fatfoo ICQ:649699063 Industry Role: Join Date: Mar 2003 Posts: 27,763	When you said "Bhatnagar", I thought your review was going to be negative. But support turned out to be good. That's great. HP has good support, then. __________________ Send me an email: [email protected]