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Old 12-27-2009, 02:29 PM   #1
MikeFold
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National Net Rocks

I have had 3 days of total frustration with my ISP (Road Runner-Time Warner Cable)
for whatever "technical" reason I could not get to my servers at NatNet thru my "Business Class" service with TW

I advanced through 3 layers of customer support at Road Runner, and each one said they had "no issues" yet I kept giving them traceroutes showing massive packet losses and non-connectivity issues. Got the usual "your router is defective, your modem is out-dated, etc.....)

Today (Sunday), I asked NatNet to inquire on my behalf......(i am just a little guy when it comes to bandwidth and hosting costs)
They spent over 5 hours trying to fix my problem, with roadrunner inoc and tech people (who kept denying anything was wrong)......problem was identified and solved, thanks to Brad at NatNet, I can finally reach my sites.



National Net went above and beyond the "call of duty" to help me, and i felt I should recognize this to the community. That is why I have hosted there since their inception.
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Last edited by MikeFold; 12-27-2009 at 02:32 PM..
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Old 12-27-2009, 03:46 PM   #2
VicD
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natnet rocks but everybody knows already
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Old 12-27-2009, 03:49 PM   #3
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Quote:
Originally Posted by VicD View Post
natnet rocks but everybody knows already
YES, but let me reaffirm that as well
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Old 12-27-2009, 08:46 PM   #4
IntenseLloyd
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I had the same exact issue and after getting the same runaround with RR as you did, i found out NAT NET was on the case and knew it would be fixed. I was having issues connecting to Mojo Host sites as well.

There was actually talk about this on some mainstream forums as well.

Road Runner did something strange that messed up a lot of people.
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Old 12-27-2009, 09:47 PM   #5
thaifan99
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Kudos to sweet t`s troops.
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Old 12-27-2009, 10:48 PM   #6
IntenseCash
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Thats awesome... We hear great news about NatNet all the time...
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Old 12-28-2009, 09:22 AM   #7
james_clickmemedia
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yep national net is always on the ball. I was looking through my staff's daily reports over the weekend and noticed that national net had identified a problem with one of our servers, informed my developer and fixed the problem in under an hour..
Always good when a problem is sorted out without causing me any drama.....
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