Moniker's support has gone to complete shit. - GoFuckYourself.com

Domain Broker · 09-21-2010, 02:52 PM

I have a few accounts auto-created by snapnames and on one of them I can't access the account even though I'm using the password from their original email (I never changed it because I simply push won auction domains into my main Moniker account).

So I go to the forgotten password page and it sends me a reset link to my email, great. Well, the security questions/answers I never setup as these accounts were auto-created by snapnames, so I don't have the answers.

"The requested login information has been sent to the email address on record.

Please check your email and proceed to the Login Account page

If you need further assistance please send an to email Customer Support at [email protected] "

So I send an email to that email address and get one back:

"IMPORTANT: THIS E-MAIL BOX IS NO LONGER BEING MANNED BY MONIKER SUPPORT
STAFF."

"To better serve your needs, Moniker has recently started a new client
support process. Please log into your account
<BLOCKED::http://support.moniker.com/> and follow the customer support
links to log your inquiry into the new system."

Well, if you can't log into your fucking account, you can't send them a fucking support ticket.

Tempest · 09-21-2010, 03:01 PM

That's fucking brilliant.

Voodoo · 09-21-2010, 03:03 PM

Have you ever tried to transfer a domain away from Moniker? It's nearly impossible from my experience.

HomerSimpson · 09-21-2010, 03:05 PM

NameCheap.com is the only one having live chat support

Intrinsic · 09-21-2010, 03:06 PM

Everyone ive talked to agrees with me::: ITS Godaddy or nothing... all of their indians are nice and its fun clicking all the checkboxes

anexsia · 09-21-2010, 03:07 PM

Try Namecheap, they have a $5.99 .com .net .org promo going on right now
Promo Code: SAVEBIG

PornMD · 09-21-2010, 03:09 PM

Quote:

Originally Posted by Voodoo

Have you ever tried to transfer a domain away from Moniker? It's nearly impossible from my experience.

They don't allow any way to speed up the transfer, which is uber gay, but otherwise I've never had a problem getting domains out of Moniker, even in some cases after exp.

Justin, ICQ Bari (241012785) - she's good people and should be able to help you.

I'm not a HUGE fan of Moniker and prefer Fabulous, but my issues with Moniker are less on the registrar side and more on past experiences with their live auctions. I've never had much issue with them as a registrar.

AaronM · 09-21-2010, 03:10 PM

Anybody else here getting billed by Moniker for services on domains they no longer own?

What kind of a system continues to bill for service on domains after you let them expire?

jrzeygirl · 09-21-2010, 03:19 PM

Quote:

Originally Posted by Domain Broker

I have a few accounts auto-created by snapnames and on one of them I can't access the account even though I'm using the password from their original email (I never changed it because I simply push won auction domains into my main Moniker account).

So I go to the forgotten password page and it sends me a reset link to my email, great. Well, the security questions/answers I never setup as these accounts were auto-created by snapnames, so I don't have the answers.

"The requested login information has been sent to the email address on record.

Please check your email and proceed to the Login Account page

If you need further assistance please send an to email Customer Support at [email protected] "

So I send an email to that email address and get one back:

"IMPORTANT: THIS E-MAIL BOX IS NO LONGER BEING MANNED BY MONIKER SUPPORT
STAFF."

"To better serve your needs, Moniker has recently started a new client
support process. Please log into your account
<BLOCKED::http://support.moniker.com/> and follow the customer support
links to log your inquiry into the new system."

Well, if you can't log into your fucking account, you can't send them a fucking support ticket.

Domain Broker - please contact me directly. I will assist.

jrzeygirl · 09-21-2010, 03:20 PM

Quote:

Originally Posted by Voodoo

Have you ever tried to transfer a domain away from Moniker? It's nearly impossible from my experience.

Voodoo - how is it impossible? It's automated. If you're having difficulty, please contact me directly for assistance.

Domain Broker · 09-21-2010, 03:20 PM

Quote:

Originally Posted by PornMD

Justin, ICQ Bari (241012785) - she's good people and should be able to help you.

Bari and I don't get along anymore.

I have contact information for an Oversee executive and he resolved for this for me, more or less just venting. It boggles my mind they have that old [email protected] email still splattered through out their site even though they no longer use it.

jrzeygirl · 09-21-2010, 03:22 PM

Quote:

Originally Posted by AaronM

Anybody else here getting billed by Moniker for services on domains they no longer own?

What kind of a system continues to bill for service on domains after you let them expire?

AaronM - what are you being billed for? Email me directly and I'll assist.

Domain Broker · 09-21-2010, 03:25 PM

Quote:

Originally Posted by PornMD

I'm not a HUGE fan of Moniker and prefer Fabulous

Fabulous is great by the way

TCI Chick · 09-21-2010, 03:33 PM

Bari is one that others should model their account management plans after! She is responsive very quickly and available nearly ALL the time! She is wonderful to work with and she will do anything she can to help the customer..don't be so hard on her!

AaronM · 09-21-2010, 03:35 PM

Quote:

Originally Posted by jrzeygirl

AaronM - what are you being billed for? Email me directly and I'll assist.

Bari, GO FUCK YOURSELF.

You are completely fucking useless and that's why you are no longer my rep.

AaronM · 09-21-2010, 03:44 PM

Quote:

Originally Posted by Domain Broker

Bari and I don't get along anymore.

I have contact information for an Oversee executive and he resolved for this for me, more or less just venting. It boggles my mind they have that old [email protected] email still splattered through out their site even though they no longer use it.

You are not the only one. I had to do the same thing and had my rep changed to Don Lyons. I've had no MAJOR issues since then.

Their system is charging me for services on old domains I let expire. Apparently I need to manually deactivate ALL services when I intend to let a domain expire because their system is not capable of knowing I no longer own the domains. WTF kind of B.S. is that?

If I cancel a credit card I do not expect to continue paying for any added services that the card once had. Unlike banks, Moniker has no Federal regulations that keep them honest. It's my opinion that they intentionally continue billing for these services as another way to generate revenues knowing that most people will either not catch it right away or even at all. Kinda like a number of adult companies we all know.

AaronM · 09-21-2010, 03:44 PM

Quote:

Originally Posted by TCI Chick

Bari is one that others should model their account management plans after! She is responsive very quickly and available nearly ALL the time! She is wonderful to work with and she will do anything she can to help the customer..don't be so hard on her!

She's a moron.

jrzeygirl · 09-21-2010, 03:48 PM

Quote:

Originally Posted by AaronM

You are not the only one. I had to do the same thing and had my rep changed to Don Lyons. I've had no MAJOR issues since then.

Their system is charging me for services on old domains I let expire. Apparently I need to manually deactivate ALL services when I intend to let a domain expire because their system is not capable of knowing I no longer own the domains. WTF kind of B.S. is that?

If I cancel a credit card I do not expect to continue paying for any added services that the card once had. Unlike banks, Moniker has no Federal regulations that keep them honest. It's my opinion that they intentionally continue billing for these services as another way to generate revenues knowing that most people will either not catch it right away or even at all. Kinda like a number of adult companies we all know.

It?s because sub products are separate entities and treated/billed as such. I?m glad Don Lyons takes good care of you.

AaronM · 09-21-2010, 04:09 PM

Quote:

Originally Posted by jrzeygirl

It’s because sub products are separate entities and treated/billed as such.

You're exactly right. That means Moniker is fully aware and intentionally billing people for services that Moniker knows they are no longer providing.

Sounds legit to me.

LOL

Quote:

Originally Posted by jrzeygirl

I’m glad Don Lyons takes good care of you.

Since we are adding sarcasm to the mix....I'm glad you still have people fooled that you're a good rep.

AaronM · 09-21-2010, 04:12 PM

The one thing that unattractive fat people like myself have going for us is that we can rest assured knowing that we are not hired simply for our looks.

Voodoo · 09-21-2010, 04:15 PM

Quote:

Originally Posted by AaronM

The one thing that unattractive fat people like myself have going for us is that we can rest assured knowing that we are not hired simply for our looks.

Hey sexy.

Sly · 09-21-2010, 04:19 PM

Quote:

Originally Posted by AaronM

The one thing that unattractive fat people like myself have going for us is that we can rest assured knowing that we are not hired simply for our looks.

I don't know, I've always had a thing for that extra chub...

lazycash · 09-21-2010, 05:16 PM

Moniker's support went completely south two years ago when they cut back on payroll and did away with most of their support staff. At least gfyers get some help because moniker watches this board, but some on other boards go through hell not being able to get any help for weeks at a time.

Storm_Tracker · 09-21-2010, 05:22 PM

Tried to call these fuckheads Moniker after waiting over 42min on the phone some dumb
bitch answers the phone and then repeats HALLO HALLO??? and then hangs up

FUCK!!!

PR_Dave · 09-21-2010, 05:34 PM

See sig, I admit Monikers system is a bit dated BUT they treat me like gold.

Again see sig.

webair · 09-21-2010, 07:12 PM

Aaron...

The more you post, the more apparent it becomes how clueless you truly are. Who do you think you are speaking to people like this? Bari goes out of her way to help every client as if she were the owner of the company. Who speaks to a woman this way? Grow the fuck up already.

lazycash · 09-21-2010, 07:38 PM

Quote:

Originally Posted by webair

Aaron...

The more you post, the more apparent it becomes how clueless you truly are. Who do you think you are speaking to people like this? Bari goes out of her way to help every client as if she were the owner of the company. Who speaks to a woman this way? Grow the fuck up already.

It doesn't appear she went very far with Aaron, she was clearly aware of his issue and never got it resolved.

Shoplifter · 10-19-2010, 11:43 AM

Quote:

Originally Posted by jrzeygirl

Voodoo - how is it impossible? It's automated. If you're having difficulty, please contact me directly for assistance.

Hitting you up regards some transfers for domains I had sold.

09-21-2010, 02:52 PM	#1
Domain Broker So Fucking Banned Industry Role: Join Date: Oct 2004 Posts: 2,427	Moniker's support has gone to complete shit. I have a few accounts auto-created by snapnames and on one of them I can't access the account even though I'm using the password from their original email (I never changed it because I simply push won auction domains into my main Moniker account). So I go to the forgotten password page and it sends me a reset link to my email, great. Well, the security questions/answers I never setup as these accounts were auto-created by snapnames, so I don't have the answers. "The requested login information has been sent to the email address on record. Please check your email and proceed to the Login Account page If you need further assistance please send an to email Customer Support at [email protected] " So I send an email to that email address and get one back: "IMPORTANT: THIS E-MAIL BOX IS NO LONGER BEING MANNED BY MONIKER SUPPORT STAFF." "To better serve your needs, Moniker has recently started a new client support process. Please log into your account <BLOCKED::http://support.moniker.com/> and follow the customer support links to log your inquiry into the new system." Well, if you can't log into your fucking account, you can't send them a fucking support ticket.

09-21-2010, 03:03 PM	#3
Voodoo ♥ ♦ ♣ ♠ Industry Role: Join Date: Sep 2002 Location: Porn Valley, CA Posts: 10,590	Have you ever tried to transfer a domain away from Moniker? It's nearly impossible from my experience. __________________ "I'm selflessly supporting the common good, but only coincidentally looking out for No.1."

09-21-2010, 03:05 PM	#4
HomerSimpson Too lazy to set a custom title Industry Role: Join Date: Sep 2005 Location: Springfield Posts: 13,826	NameCheap.com is the only one having live chat support __________________ Make a bank with Chaturbate - the best selling webcam program Ads that can't be block with AdBlockers !!! /// Best paying popup program (Bitcoin payouts) !!! PHP, MySql, Smarty, CodeIgniter, Laravel, WordPress, NATS... fixing stuff, server migrations & optimizations... My ICQ: 27429884 \| Email:

09-21-2010, 05:22 PM	#24
Storm_Tracker Confirmed User Join Date: Nov 2005 Posts: 355	Tried to call these fuckheads Moniker after waiting over 42min on the phone some dumb bitch answers the phone and then repeats HALLO HALLO??? and then hangs up FUCK!!! __________________ Top Dating Sponsors I use! http://datingfactory.com?refId=DFL-AF-3410 White label ( 65%) rev Amazing Great Ratios! http://affiliate.sexsearch.com/?ref=57448 High PPS! Good Ratios!

09-21-2010, 05:34 PM	#25
PR_Dave Confirmed User Industry Role: Join Date: Jul 2003 Location: Italy Posts: 2,792	See sig, I admit Monikers system is a bit dated BUT they treat me like gold. Again see sig. __________________ www.PIMPROLL.com

09-21-2010, 03:01 PM	#2
Tempest Too lazy to set a custom title Industry Role: Join Date: May 2004 Location: West Coast, Canada. Posts: 10,217	That's fucking brilliant.

09-21-2010, 03:06 PM	#5
Intrinsic Confirmed User Industry Role: Join Date: Jun 2008 Posts: 1,589	Everyone ive talked to agrees with me::: ITS Godaddy or nothing... all of their indians are nice and its fun clicking all the checkboxes

09-21-2010, 03:07 PM	#6
anexsia Confirmed User Industry Role: Join Date: May 2010 Posts: 5,735	Try Namecheap, they have a $5.99 .com .net .org promo going on right now Promo Code: SAVEBIG

09-21-2010, 03:10 PM	#8
AaronM Too lazy to set a custom title Industry Role: Join Date: Oct 2001 Location: ┌∩┐ ◣_◢ ┌∩┐ Posts: 46,909	Anybody else here getting billed by Moniker for services on domains they no longer own? What kind of a system continues to bill for service on domains after you let them expire?

09-21-2010, 03:33 PM	#14
TCI Chick Registered User Join Date: Oct 2009 Location: Los Angeles, CA Posts: 18	Bari is one that others should model their account management plans after! She is responsive very quickly and available nearly ALL the time! She is wonderful to work with and she will do anything she can to help the customer..don't be so hard on her!

09-21-2010, 04:12 PM	#20
AaronM Too lazy to set a custom title Industry Role: Join Date: Oct 2001 Location: ┌∩┐ ◣_◢ ┌∩┐ Posts: 46,909	The one thing that unattractive fat people like myself have going for us is that we can rest assured knowing that we are not hired simply for our looks.

09-21-2010, 05:16 PM	#23
lazycash Troll Patrol Industry Role: Join Date: Aug 2002 Location: Local Socal Posts: 15,214	Moniker's support went completely south two years ago when they cut back on payroll and did away with most of their support staff. At least gfyers get some help because moniker watches this board, but some on other boards go through hell not being able to get any help for weeks at a time.

09-21-2010, 07:12 PM	#26
webair Confirmed User Industry Role: Join Date: Feb 2002 Location: NYC, NY Posts: 8,531	Aaron... The more you post, the more apparent it becomes how clueless you truly are. Who do you think you are speaking to people like this? Bari goes out of her way to help every client as if she were the owner of the company. Who speaks to a woman this way? Grow the fuck up already. Last edited by webair; 09-21-2010 at 07:14 PM..