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Old 09-24-2010, 06:08 AM   #1
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Post here how your call to St. Kitts bank goes

Will be nice to have them all in one place
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Old 09-24-2010, 06:11 AM   #2
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My friend called and they told him 2 things of importance:

1) They are working on it.
2) You cannot request wires at the moment.
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Old 09-24-2010, 06:13 AM   #3
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yes, i just finished talking to them.... The operator told me that she doesn't have a lot of information about the visa cards balance not showing up, as well as that they are "working" on it to have it solved. They also said that the Upper management is on the meeting right now and that they are working on a "strategy" to get our money back.

They said to follow their site as they will be posting information there. On my mention of a lawyer she said: "You don't need to contact lawyer, this will be solved". I give them couple of hours to release information on either their website or via epass. Then I am going legal way....
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Old 09-24-2010, 06:17 AM   #4
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they said the technicians are working on restoring the system so we can access our funds . It should be before or on the 30th of Sept that we can access them. They said keep checking the website
They will post information on what is gonna be needed and how to access the funds
So it looks like by the 30th we will be able to access the funds through St. Kitts.
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Old 09-24-2010, 06:20 AM   #5
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Interesting, it's good to see that they are acknowledging this and taking it seriously (or so it seems).
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Old 09-24-2010, 06:21 AM   #6
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Old 09-24-2010, 06:21 AM   #7
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Goodluck, guys...
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Old 09-24-2010, 06:36 AM   #8
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Promising updates. Even if Epass is dead, at least we get our money...
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Old 09-24-2010, 06:42 AM   #9
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Will be nice to have them all in one place
did you call?
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Old 09-24-2010, 06:43 AM   #10
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Promising updates. Even if Epass is dead, at least we get our money...
i must admit that i started losing my hope.... but we'll see.... From now on the war begins!
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Old 09-24-2010, 06:44 AM   #11
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I dont see how this is promising when its been the same shit for 3 weeks..
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Old 09-24-2010, 06:49 AM   #12
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interesting that bank is now giving out the hope all will be well..

what if this was the cunning plan of mallick: negotiations failed , they shut down the accces to querying bank and he just sent all the angry epass user their way...now that they are harrasing them maybe they will rethink it and say : fuck it, lets turn the visas back on..

one can dream...
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Old 09-24-2010, 06:53 AM   #13
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I guess they don't trust Epassporte anymore and thus cut all their business ties with them but there's still a possibility that we'll get our money back (directly from them). At least that's what I hope.
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Old 09-24-2010, 07:10 AM   #14
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If the funds are accessible on or near September 30th that would be in less than a week ? that would seem acceptable. Even if further time was involved with documentation ? at least this is the first date (time certain) that we have been told in three weeks.

This is a regulated bank telling us this ( according to the post above.) I am cautiously optimistic it may be possible to recover the funds thus resolving any disputed amounts.
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Old 09-24-2010, 07:14 AM   #15
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I just called. The customer service rep told me "Epassporte has been closed" and they are working to get everyone's funds to them by the 30th. To verify I asked "so Epassporte is being closed?" and she replied "no sir, Epassporte has already been closed".

She assured me that our funds are safe and we will be able to access them by the 30th. She said some people will get wires and others will have their Visa cards turned back on.
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Old 09-24-2010, 07:16 AM   #16
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haha, interesting reply you got 18teens....
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Old 09-24-2010, 07:21 AM   #17
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so now it is suddenly opposite? funds in bank are safe and we lost the funds in epass wallet?this is madness. ..
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Old 09-24-2010, 07:23 AM   #18
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and epass is closed and michael o doesn't know anything? or was he playing us all along?
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Old 09-24-2010, 07:24 AM   #19
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I just called. The customer service rep told me "Epassporte has been closed" and they are working to get everyone's funds to them by the 30th. To verify I asked "so Epassporte is being closed?" and she replied "no sir, Epassporte has already been closed".

She assured me that our funds are safe and we will be able to access them by the 30th. She said some people will get wires and others will have their Visa cards turned back on.

nice exit strategy epassporte.. fuckers
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Old 09-24-2010, 07:29 AM   #20
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Simply emailed asking to open an account remotely and transfer my balance to them. Got approved in one day, waiting on my new debit card in the mail. Simple.
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Old 09-24-2010, 07:30 AM   #21
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Based on the impatience of the replies with ePass and this situation, I can see that many on GFY have never dealt with a merchant bank, VISA, or the government on anything. Once they get involved, it can take MONTHS to resolve anything.

It is not VISA or the merchant bank's fault you had kept your life savings in there, or used your ePASS as a bank account. That was an error in judgment on your part.

That said, I hope that this is resolved so people (myself included) can get our collective monies out of there. From the endless threads on this matter, some have tens or hundreds of thousands tied up in there. So I can only imagine their sleepless nights, and misery.

Best of luck, and cross your toes on the 30th.
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Old 09-24-2010, 07:32 AM   #22
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I have just spoken to them too via a phone call and this is what I have been told

They are working on getting the funds back to people by the 30th of October

They wouldent tell me why it was suspended

I asked how we would be getting our money back to which she replied

Some people will be able to use thier cards again and some will get their money by other means.

She also said that we willl be kept informed of the situation via thier website

BTW if anybody wants the national dialling code from the Uk to phone St Kitts bank it is 001 869 465 2204
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Old 09-24-2010, 07:32 AM   #23
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My epassporte visa debit is going to expire by 31st October. Hopefully everything gets fixed by then so I don't have to worry about not being able to get my funds just because my card expired or something!
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Old 09-24-2010, 07:32 AM   #24
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Edmund Lawrence


Managing Director


465-2204 ext. 1602

Esrick Lanns


Senior Manager- Credit Division


465-2204 ext. 1231

Warren Nisbett


Senior Manager - M.I.S. Unit


465-2204 ext. 1654

Donald Thompson


Senior Manager - Internal Audit &

Compliance Unit


465-2204 ext. 1641

Winston Hutchinson


Senior Manager - Comptroller

Division


465-2204 ext. 1501

Stephen Hector


Associate Legal Counsel - Legal
Unit


465-2204 ext. 1635

Deirdre Venner


Manager - Basseterre Branch


465-2204 ext. 1112

Damille James


Ag. Manager - Pelican Mall Branch


465-2204 ext. 1156

Sidris Phipps


Ag. Manager - Sandy Point Branch


465-6331 ext. 1122

Sandrine Liburd


Manager - Saddlers Branch


465-7362

Sherming Lewis


Manager - Nevis Branch


469-5123

Bernice Grante-Kelly


Manager - BankCard Center


465-2204 ext. 1401

Judith Attong


General Manager - National

Caribbean Insurance Company


465-2694 ext. 2401

Diana Richards


General Manager - St. Kitts-Nevis

Mortgage & Investment Company

Ltd. (MICO Ltd.)


466-8101
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Old 09-24-2010, 07:33 AM   #25
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Simply emailed asking to open an account remotely and transfer my balance to them. Got approved in one day, waiting on my new debit card in the mail. Simple.
You opened an account at St Kitts?
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Old 09-24-2010, 07:34 AM   #26
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Simply emailed asking to open an account remotely and transfer my balance to them. Got approved in one day, waiting on my new debit card in the mail. Simple.
what are you talking about, you opened account at St Kitts ?
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Old 09-24-2010, 07:35 AM   #27
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i have just spoken to them too via a phone call and this is what i have been told

they are working on getting the funds back to people by the 30th of october

they wouldent tell me why it was suspended

i asked how we would be getting our money back to which she replied

some people will be able to use thier cards again and some will get their money by other means.

She also said that we willl be kept informed of the situation via thier website

btw if anybody wants the national dialling code from the uk to phone st kitts bank it is 001 869 465 2204
what ? October ??
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Old 09-24-2010, 07:36 AM   #28
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so we have ti find epass is closed by a call to some third world bank? class act mr. mallick. karma will be a bitch.
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Old 09-24-2010, 07:37 AM   #29
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Adultmix, yes what are you talking about?
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Old 09-24-2010, 07:42 AM   #30
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St. Kitts bank is the one that issues the Visa cards, so if your card will expire then I'm sure they'll be able to accommodate you.
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Old 09-24-2010, 07:53 AM   #31
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Just to let people know i had spoke to the st kitts bank several times since the shit first hit the fan, and they also strung me along. First and foremost they told me my card would be turned back on , secondly they told me their relationship with epassporte HAD NOT CHANGED ( i.e. still partners )


just so we have some basis established as to what they have been telling people compared to what they are saying now.

SO far i have heard a few versions sep30 cutoff or oct 30 cutoff
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Old 09-24-2010, 08:00 AM   #32
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Just to let people know i had spoke to the st kitts bank several times since the shit first hit the fan, and they also strung me along. First and foremost they told me my card would be turned back on , secondly they told me their relationship with epassporte HAD NOT CHANGED ( i.e. still partners )


just so we have some basis established as to what they have been telling people compared to what they are saying now.

SO far i have heard a few versions sep30 cutoff or oct 30 cutoff
I would hazard a guess they are telling you whatever you would like to hear to get you off the phone. Other than you are getting your money back any time soon.

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Old 09-24-2010, 08:04 AM   #33
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so what is it? September or october the 30th?
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Old 09-24-2010, 08:05 AM   #34
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Some have taken matters into their own hands in Florida...

Negotiators will have to tell them they have hit the wrong bank
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Old 09-24-2010, 08:08 AM   #35
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anyone who says "no need to call a lawyer your money is safe" you need to be calling your lawyer immediately...


don't be suckers, how long will you let epass/st kitts string you along?
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Old 09-24-2010, 08:09 AM   #36
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I can read Internetz : https://www.sknanb.com/visa%20card.htm !
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Old 09-24-2010, 08:13 AM   #37
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they said they can transfer your epass balance to that card or is that just more engrish?
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Old 09-24-2010, 08:13 AM   #38
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Just got off the phone to them, basically a fob off. There will be annoucement by the end of the month on their website: https://www.sknanb.com/
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Old 09-24-2010, 08:15 AM   #39
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I was going to call the bank today. But now I will wait a few days and see how this plays out.

Finally some hopeful news though..
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Old 09-24-2010, 08:18 AM   #40
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Just rang them again, you can withdraw your money, but you need to do it in person.
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Old 09-24-2010, 08:20 AM   #41
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I also just called the bank after hearing everyone elses responses. I drilled the woman with all sorts of questions. Basically I got a lot of the same from her but she did say when I threatened with a lawyer "oh, no no there will be no need for that" we are just working on how we can verify card holders and issue back their money or make their money accessible.

She did say there will be a statement posted on their site she was not sure when. They have been in meetings today. And we all should know something by Sept. 30th - I did not hear anything as far as Oct. 30th.
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Old 09-24-2010, 08:21 AM   #42
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It would make sense that the bank is trying to keep epass holders as customers. Hopefully what they are saying will happen.

Finally a thread with info. Good work!
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Old 09-24-2010, 08:24 AM   #43
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I also just called the bank after hearing everyone elses responses. I drilled the woman with all sorts of questions. Basically I got a lot of the same from her but she did say when I threatened with a lawyer "oh, no no there will be no need for that" we are just working on how we can verify card holders and issue back their money or make their money accessible.

She did say there will be a statement posted on their site she was not sure when. They have been in meetings today. And we all should know something by Sept. 30th - I did not hear anything as far as Oct. 30th.
Yeah I've rung 3 times and spoken to 3 different people and this is basically it. 30th September at the latest check their website for an announcement.

Oh and they said your money is safe! But then I asked about withdrawing the money she just said the same thing about checking the website!

Last edited by maccsta; 09-24-2010 at 08:27 AM..
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Old 09-24-2010, 08:28 AM   #44
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There are inconsistencies as to the month, September or October.
Whether there was an error in the date either posted or given, that I do not know. I would look toward a date published by the Bank.

This is a traded public stock bank, albeit small and on a Caribbean island. Banks do not allow their employees to make statements of this nature, especially concerning the status of any customer (i.e., ePassporte,) without prior management approval and in some cases, with the consent of their legal department.

This trading chart appeared and the disappeared in the past few weeks SKNB:EK and there was a highly suspicious spike in activity in August ...

By no means is any of the above a guarantee — we don't know the real cause behind this and why this happened. This is a calculated risk. If the real date of resolution or some real progress is shortly forthcoming (September 30th) fine. If we are being played again — as the bank is taking responsibility for the funds there may be some real legal recourse that would be effective.
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Old 09-24-2010, 08:31 AM   #45
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funds in bank are safe and we lost the funds in epass wallet?this is madness. ..
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Old 09-24-2010, 08:33 AM   #46
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I was going to call the bank today. But now I will wait a few days and see how this plays out.

Finally some hopeful news though..
Why would you wait a few days? If you have money stuck in epass you should be calling right now.
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Old 09-24-2010, 08:35 AM   #47
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I would be worried about Wallet funds now. LOL
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Old 09-24-2010, 08:38 AM   #48
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Originally Posted by blindzior View Post
I would be worried about Wallet funds now. LOL
Oh, the irony ...
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Old 09-24-2010, 08:42 AM   #49
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SKNANB is committed to adhering to Visa's stringent program requirements and maintaining the integrity of the global payment network. On instruction of SKNANB, on September 23rd, 2010, ePassporte's network access for cards issued by SKNANB was disabled. As a result, SKNANB prepaid cardholders will not be able to view their card balances through the ePassporte.com website.

SKNANB is actively working to restore, as soon as possible, SKNANB prepaid cardholders' ability to obtain information regarding their Visa card balances and to access Visa card funds. SKNANB prepaid cardholders can expect further communication from SKNANB on or before September 30th 2010.

If you have any questions or concerns regarding your SKNANB prepaid card, please contact SKNANB at [email protected]. In addition, a dedicated telephone line will be established shortly.

SKNANB thanks you for your continued patience.
https://www.sknanb.com/message.htm
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Old 09-24-2010, 08:48 AM   #50
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Yes, they are trying to minimize those phone calls....
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