Opened a ticket with Choopa 15 days ago... - GoFuckYourself.com

Stacks Banned for Life · 11-02-2010, 03:43 AM

Hi,

Is it normal for a hosting company to take 15 days and counting to move a dozen sites from a non cPanel setup to cPanel? I'm starting to wonder, this shit is taking waaaaaaaaaaaaaay to long.

thoughts?

alias · 11-02-2010, 03:44 AM

Migration is a bitch but that some contact would be nice.

Stacks Banned for Life · 11-02-2010, 03:48 AM

Quote:

Originally Posted by alias

Migration is a bitch but that some contact would be nice.

yea no doubt, I failed to mention they have updated the ticket a few times basically saying they are working on it with no e.t.a

their support is usually outstanding 10 out of 10 i.m.o, perhaps this process takes longer than I estimated, just seems like a long ass time.

Cyber Fucker · 11-02-2010, 05:28 AM

Sounds like a bit long.

Stacks Banned for Life · 11-02-2010, 05:31 AM

Quote:

Originally Posted by Cyber Fucker

Sounds like a bit long.

yea that's what I was thinking

doeser · 11-02-2010, 05:32 AM

did a simple ticket today, non emergency labelled,answered and solved within 4 minutes.
2 weeks is way to long offcourse

Adraco · 11-02-2010, 05:46 AM

2 weeks is a long time but different setups and stuff can of course offer a virtually unlimited amount of troubles along the way.

When I last moved host, a few years ago, the host I was moving from also did everything htey could to make it a real pain to move out. They blocked my new host's IP, they throttled the throuput level, changed passwords unexpectedly, and so on. They were not especially fast either when I demanded help to fix issues like unblocking, new passwords and so forth.

Ask to see if there is anything you can do to make it go faster or if they have specific questions about a script or so which you could answer fast for them. Another thing to take into consideration, are they doing the switch for free or do you pay for the move? If they do it without cost to you, I guess one can accept that it takes a bit longer.

Nevertheless, 15 days should earn you a decent update at least.

18teens · 11-02-2010, 07:38 AM

That's way too long.

SykkBoy · 11-02-2010, 09:05 AM

Choopa is normally really fast to reply to tickets. What I do if I feel they aren't moving fast enough is get them on the phone. It is often easier for them to explain any complications or delays via a phone call than a ticket system. It at least keeps you in their minds...

Stacks Banned for Life · 11-02-2010, 10:30 AM

Quote:

Originally Posted by Adraco

2 weeks is a long time but different setups and stuff can of course offer a virtually unlimited amount of troubles along the way.

When I last moved host, a few years ago, the host I was moving from also did everything htey could to make it a real pain to move out. They blocked my new host's IP, they throttled the throuput level, changed passwords unexpectedly, and so on. They were not especially fast either when I demanded help to fix issues like unblocking, new passwords and so forth.

Ask to see if there is anything you can do to make it go faster or if they have specific questions about a script or so which you could answer fast for them. Another thing to take into consideration, are they doing the switch for free or do you pay for the move? If they do it without cost to you, I guess one can accept that it takes a bit longer.

Nevertheless, 15 days should earn you a decent update at least.

Ouch, yea the host I just left (moku) got all upset with me and told me I had 24 hours to cancel my account after I notified him I would be changing hosts lol. I can see what you mean, these ppl get butt hurt about that stuff lol.

Quote:

Originally Posted by 18teens

That's way too long.

yea it's taking forever

Quote:

Originally Posted by SykkBoy

Choopa is normally really fast to reply to tickets. What I do if I feel they aren't moving fast enough is get them on the phone. It is often easier for them to explain any complications or delays via a phone call than a ticket system. It at least keeps you in their minds...

yea they are usually great, this is just crazy though. maybe I will give them a call, good idea.

Stacks Banned for Life · 11-02-2010, 01:17 PM

choopa sucks

baddog · 11-02-2010, 02:21 PM

What kind of panel did you have before?

webair · 11-02-2010, 02:26 PM

Have you tried calling them? They are usually pretty responsive...

kowalsky · 11-02-2010, 02:49 PM

Choopa sucks, but the support used to be good. Since I moved to a new company my life is much better. Consider do the same...

Slappin Fish · 11-02-2010, 03:07 PM

Average time to answer my tickets...maybe 4 minutes tops.

Nothing I've ever thrown at them they didn't handle.

Overall the best host I've dealt with.

Stacks Banned for Life · 11-03-2010, 04:43 AM

Quote:

Originally Posted by baddog

What kind of panel did you have before?

no panel :\

Stacks Banned for Life · 11-03-2010, 04:45 AM

They updated me telling me that 4 out of 24 sites are "GOOD -- seems migrate-able"

So basically on day 16 I find out only four sites are functional on my account upgrade to cPanel on Choopa. WOW.

What the FUCK Choopa.

Machete_ · 11-03-2010, 04:47 AM

15 days is a bit overkill

Stacks Banned for Life · 11-03-2010, 04:50 AM

Quote:

Originally Posted by kowalsky

Choopa sucks, but the support used to be good. Since I moved to a new company my life is much better. Consider do the same...

I am looking now.

Quote:

Originally Posted by Machete_

15 days is a bit overkill

11-02-2010, 03:43 AM	#1
Stacks Banned for Life So Fucking Banned Join Date: Aug 2009 Posts: 304	Opened a ticket with Choopa 15 days ago... Hi, Is it normal for a hosting company to take 15 days and counting to move a dozen sites from a non cPanel setup to cPanel? I'm starting to wonder, this shit is taking waaaaaaaaaaaaaay to long. thoughts?

11-02-2010, 03:44 AM	#2
alias aliasx Join Date: Apr 2001 Posts: 19,010	Migration is a bitch but that some contact would be nice. __________________ https://porncorporation.com

11-02-2010, 05:28 AM	#4
Cyber Fucker Hmm Industry Role: Join Date: Sep 2005 Location: On an endless road around the world for rock and roll. Posts: 12,642	Sounds like a bit long. __________________

11-02-2010, 05:32 AM	#6
doeser Confirmed User Join Date: Jun 2001 Location: swiss alps Posts: 205	did a simple ticket today, non emergency labelled,answered and solved within 4 minutes. 2 weeks is way to long offcourse Last edited by doeser; 11-02-2010 at 05:33 AM..

11-02-2010, 05:46 AM	#7
Adraco Confirmed User Industry Role: Join Date: May 2009 Location: Onboard an airplane around the globe Posts: 3,733	2 weeks is a long time but different setups and stuff can of course offer a virtually unlimited amount of troubles along the way. When I last moved host, a few years ago, the host I was moving from also did everything htey could to make it a real pain to move out. They blocked my new host's IP, they throttled the throuput level, changed passwords unexpectedly, and so on. They were not especially fast either when I demanded help to fix issues like unblocking, new passwords and so forth. Ask to see if there is anything you can do to make it go faster or if they have specific questions about a script or so which you could answer fast for them. Another thing to take into consideration, are they doing the switch for free or do you pay for the move? If they do it without cost to you, I guess one can accept that it takes a bit longer. Nevertheless, 15 days should earn you a decent update at least. __________________ ---------------------------------------------------------------------------------- The truth is not affected by the beliefs, or doubts, of the majority.

11-02-2010, 07:38 AM	#8
18teens Confirmed User Industry Role: Join Date: Dec 2002 Posts: 1,605	That's way too long.

11-02-2010, 09:05 AM	#9
SykkBoy Jesus loves bacon Industry Role: Join Date: Feb 2001 Location: Sin City, Motherfucker Posts: 19,969	Choopa is normally really fast to reply to tickets. What I do if I feel they aren't moving fast enough is get them on the phone. It is often easier for them to explain any complications or delays via a phone call than a ticket system. It at least keeps you in their minds... __________________ Support my new movie “The Second Coming”

11-02-2010, 01:17 PM	#11
Stacks Banned for Life So Fucking Banned Join Date: Aug 2009 Posts: 304	choopa sucks

11-02-2010, 02:21 PM	#12
baddog So Fucking Banned Industry Role: Join Date: Apr 2001 Location: the beach, SoCal Posts: 107,090	What kind of panel did you have before?

11-02-2010, 02:26 PM	#13
webair Confirmed User Industry Role: Join Date: Feb 2002 Location: NYC, NY Posts: 8,531	Have you tried calling them? They are usually pretty responsive... __________________ ~ Webair Dedicated Cloud Servers™ ~ WEBAIR VSYS™ Virtual Hosting Platform ~ Superior CDN Network ~ ~ Managed Dedicated hosting Specialists ~ DISCOUNT DOMAIN NAMES! ~ WEBAIR FUSION IO MANAGED CLOUD SERVERS! ~ *ICQ:* 243116321 - *TWITTER* - @WEBAIRINC - E-Mail: [email protected]

11-02-2010, 02:49 PM	#14
kowalsky Confirmed User Join Date: Oct 2003 Posts: 2,494	Choopa sucks, but the support used to be good. Since I moved to a new company my life is much better. Consider do the same... __________________ Jimmy Kowalsky www.catchycash.com [email protected] ICQ - 7319094

11-02-2010, 03:07 PM	#15
Slappin Fish Confirmed User Industry Role: Join Date: Jul 2007 Location: Thailand Posts: 2,512	Average time to answer my tickets...maybe 4 minutes tops. Nothing I've ever thrown at them they didn't handle. Overall the best host I've dealt with.

11-03-2010, 04:45 AM	#17
Stacks Banned for Life So Fucking Banned Join Date: Aug 2009 Posts: 304	They updated me telling me that 4 out of 24 sites are "GOOD -- seems migrate-able" So basically on day 16 I find out only four sites are functional on my account upgrade to cPanel on Choopa. WOW. What the FUCK Choopa.

11-03-2010, 04:47 AM	#18
Machete_ WINNING! Industry Role: Join Date: Oct 2002 Posts: 14,579	15 days is a bit overkill