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Old 11-08-2010, 10:41 PM   #51
will76
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Quote:
Originally Posted by paxum View Post
Gleem,
There was and there is no issue with any template, unfortunately you did not follow the format given in the mass payments menu and decided to use your own format instead. As you can expect our software cannot guess what you want to achieve. The xml file is given as an example and you should right click on the file and save us on your computer. Once that is done you have to edit it with a text editor and save it in .xml . If you just open it in your browser the browser of course will format and show you incorrect data. An xml file is not a html rendered page you can copy/paste. Of course if you upload a file with the extension .xml the program will accept it as it is meant to do that but if inside you do not format it right and put different things of course it cannot get processed.

You may want to use in the future the CSV format instead of xml as you are probably more at ease with excel and saving files in CSV (comma delimited format) or simply make the transfers from the regular web interface.

For the support issue you contacted the main messaging center and received an answer that payments are issued instantly by one of the regular website customer support. If that did not satisfy you (and you saw that there was an issue as the payments were not taken from your account) you should have asked to escalate the matter and investigate it or contact one of our reps directly instead of using the general messaging system. Once our team knew about the problem the investigation was done in a matter of less than 1 hour and we emailed you the problem why your file was not processed. For faster answer you can send us an email with the specific problem or to contact one of our reps they are here to help you.

Hope this solves the issue.

thank you
Wow, you shouldn't post here. You are doing your company nothing but harm with these types of posts. You remind me of TMM John.

Gleem is your customer, he already posted how the problem was resolved. But you have to come back and point out how there was absolutely nothing wrong on your end and all of the things he did wrong and should have done different. It was a very small issue (templates), was resolved and he now seem happy. Then you come in and make a post like this... why?????

You hired Michael, why don't you let him reply to post like this. Even Chris was giving out his cell phone number to try to help in the future and you come in and go on and on how the customer did so many things wrong.

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Old 11-08-2010, 10:45 PM   #52
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Originally Posted by wtfent View Post
Also, id like to know who this Paxum poster is? Im really hoping he is an employee and not someone that has any ownership or control of our money, if a smart / smooth guy like Chris mallick could do what he did imagine what this douche is capable of? I can tell just by the way he handles himself he isnt someone id really want to do biz with.
'Paxum' is Octav Moise ... the company's principle (owner)

Last edited by facialfreak; 11-08-2010 at 10:47 PM..
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Old 11-08-2010, 10:49 PM   #53
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LOL i just read the rest of the replies and see I was not the only one thinking what a shitty response that was.


Quote:
Originally Posted by paxum View Post
Octav here.

All of you guys are entirely right. That post jumped the gun. I apologize for it, what was posted earlier doesn't do the client justice; it was written on the spur of the moment.

we take great pride in our customer service, and so far it's been our bread and butter, but we really dropped the ball on this one. An incident such as this one is obviously not shedding a good light on us, but our track record so far says otherwise. We definitely should've done a better job in answering this in due time. We will look into this to find out exactly why the support answer was misguided. We are continuously striving to improve all aspects of our service, and this will make a great example in the 'not to do' category.

In this case, the way we present the template will have to be thought through in order to avoid this kind of mishap in the future. hopefully we'll catch the rest of them before needing the flame suits.

I hope Glee got the apology, I will email him personally, and we find a way to make it up to him for the inconvenience.
It's funny how you say *I* bash you. If you weren't so defensive you could see the good advice I was offering you. You hired Michael, let him be the main person posting on GFY for Paxum threads. You should never post here, you suck at it. I would also tell Chris, Yngie and Pam to stick to icq customer service or what ever. More often then not you get different reps jumping in saying different things, its a cluster fuck. You should have 1 voice here just like epass did. Michael's worth was proven and worked well how it was set up with epass. Why not stick with what works.
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Old 11-08-2010, 10:56 PM   #54
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LOL i just read the rest of the replies and see I was not the only one thinking what a shitty response that was.
It's funny how you say *I* bash you. If you weren't so defensive you could see the good advice I was offering you. You hired Michael, let him be the main person posting on GFY for Paxum threads. You should never post here, you suck at it. I would also tell Chris, Yngie and Pam to stick to icq customer service or what ever. More often then not you get different reps jumping in saying different things, its a cluster fuck. You should have 1 voice here just like epass did. Michael's worth was proven and worked well how it was set up with epass. Why not stick with what works.
now you know why I don't post that often. I'll take your word for it and leave posting to the pros.
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Old 11-08-2010, 10:57 PM   #55
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Originally Posted by paxum View Post
Octav here.

All of you guys are entirely right. That post jumped the gun. I apologize for it, what was posted earlier doesn't do the client justice; it was written on the spur of the moment.

we take great pride in our customer service, and so far it's been our bread and butter, but we really dropped the ball on this one. An incident such as this one is obviously not shedding a good light on us, but our track record so far says otherwise. We definitely should've done a better job in answering this in due time. We will look into this to find out exactly why the support answer was misguided. We are continuously striving to improve all aspects of our service, and this will make a great example in the 'not to do' category.

In this case, the way we present the template will have to be thought through in order to avoid this kind of mishap in the future. hopefully we'll catch the rest of them before needing the flame suits.

I hope Glee got the apology, I will email him personally, and we find a way to make it up to him for the inconvenience.


It's not that "we" dropped the ball. "you" dropped it.
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Old 11-08-2010, 10:59 PM   #56
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Originally Posted by paxum View Post
Octav here.

All of you guys are entirely right. That post jumped the gun. I apologize for it, what was posted earlier doesn't do the client justice; it was written on the spur of the moment.

we take great pride in our customer service, and so far it's been our bread and butter, but we really dropped the ball on this one. An incident such as this one is obviously not shedding a good light on us, but our track record so far says otherwise. We definitely should've done a better job in answering this in due time. We will look into this to find out exactly why the support answer was misguided. We are continuously striving to improve all aspects of our service, and this will make a great example in the 'not to do' category.

In this case, the way we present the template will have to be thought through in order to avoid this kind of mishap in the future. hopefully we'll catch the rest of them before needing the flame suits.

I hope Glee got the apology, I will email him personally, and we find a way to make it up to him for the inconvenience.
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Old 11-08-2010, 11:06 PM   #57
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Oh so that's how it's gonna be? lucky for you some affiliates want paxum.

here is the "format" your admin has linked, note I click the link in your admin, and then below it is what your support gave me, a crappy answer of "lets wait and see tommorow" and nothing was resolved until I made this thread, see screenshot and timeline of your support ticket below:

Yeah, that would be the problem there. If you go back to that template, right-click on the screen, and select 'View Source', you'll see the needed XML tags.

This is what I was talking about a while ago. There's loads of developers out there who can type excellent code, but from my experience, many can't provide a usable product to the client / end-user. They view things from a very technical view-point, and many aren't capable of putting themselves in the end-user's shoes. For a developer, this is a very basic & common sense thing, so the developer(s) probably just assumed everyone would know it, which obviously isn't right.

That raises the question, where is Paxum's project manager? He/she should have picked up on this, and known it was going to be an issue. They should be providing a nice PDF file or something that explains the format. Or at the very least, change Apache so it shows that template in XML or plain text, not HTML.
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Old 11-08-2010, 11:29 PM   #58
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Originally Posted by paxum View Post
Octav here.

All of you guys are entirely right. That post jumped the gun. I apologize for it, what was posted earlier doesn't do the client justice; it was written on the spur of the moment.

we take great pride in our customer service, and so far it's been our bread and butter, but we really dropped the ball on this one. An incident such as this one is obviously not shedding a good light on us, but our track record so far says otherwise. We definitely should've done a better job in answering this in due time. We will look into this to find out exactly why the support answer was misguided. We are continuously striving to improve all aspects of our service, and this will make a great example in the 'not to do' category.

In this case, the way we present the template will have to be thought through in order to avoid this kind of mishap in the future. hopefully we'll catch the rest of them before needing the flame suits.

I hope Glee got the apology, I will email him personally, and we find a way to make it up to him for the inconvenience.

yep, apology accepted. I knew it was the owner since I have typed up emails/replies like that one 100 times and hit the delete button before I made that mistake.

Just realize these things.

#1 you are coming in with a product to replace epassporte with, wounds are fresh, enough said.

#2. The only thing I care about is paying my affiliates on time, every time, missed my first payout last period for the first time in 5 years because of RealityCheck network deleting my whole server.. and this payout was UBER important to get out in time. When your tech guys took a few hours between replies with uninformative replies and the grand finale' "lets wait to see what happens tomorrow" that was unacceptable.

#3 posting here gave me the fix in under 5 minutes after I waited hours for your tech guys to post to the ticket. You can't market on GFY without expecting posts like this when things go wrong, it's not a hug fest, all of us biz owners have had threads like these, and when it's taken care of in a timely manner on GFY, everyone walks away a winner.

lol, I already deleted half this reply.

Anyways As another person pointed out if tags are needed in a format dump, a PDF download would have been more appropriate. You should switch it out now. You should also get in touch with NATS and have them add in your payout format dumps so all us site owners don't run into these problems.
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Old 11-08-2010, 11:31 PM   #59
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Yeah, that would be the problem there. If you go back to that template, right-click on the screen, and select 'View Source', you'll see the needed XML tags.

This is what I was talking about a while ago. There's loads of developers out there who can type excellent code, but from my experience, many can't provide a usable product to the client / end-user. They view things from a very technical view-point, and many aren't capable of putting themselves in the end-user's shoes. For a developer, this is a very basic & common sense thing, so the developer(s) probably just assumed everyone would know it, which obviously isn't right.

That raises the question, where is Paxum's project manager? He/she should have picked up on this, and known it was going to be an issue. They should be providing a nice PDF file or something that explains the format. Or at the very least, change Apache so it shows that template in XML or plain text, not HTML.
I'm guessing they were going to launch Paxum sometime this year, and to jump in to fill epass's shoes they launched the beta instead of the fully vetted system.

Other than the interface being a little rough and a few things worded badly, overall they did a good job so far.
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Old 11-09-2010, 12:20 AM   #60
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Octav here.

All of you guys are entirely right. That post jumped the gun. I apologize for it, what was posted earlier doesn't do the client justice; it was written on the spur of the moment.
Correct,
so i assume you have anger management issues to right?

Fuck off with your Paxshit and your handful of reps to overblown this forum from her epass drama and your " now it is time to bypass my hired people and say something myself, cause I am the owner " attitude

As far as I can see, from off the start I know you never ever get my business.
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Old 11-09-2010, 03:24 AM   #61
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I can't believe how Octav M. who's been in online business for about 10 years allready, can make such a stupid mistake by blaming his customer on GFY.

At first I thought it was some programmer at Paxum who got pissed because a customer didn't understand his programming work. But then it turned out to be the owner himself.

Really unbelievable.
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Old 11-09-2010, 03:38 AM   #62
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Thread delivers.
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Old 11-09-2010, 05:20 AM   #63
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exactly ...

Quote:
Originally Posted by gleem View Post

Other than the interface being a little rough and a few things worded badly, overall they did a good job so far.
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Old 11-09-2010, 05:26 AM   #64
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I'm guessing they were going to launch Paxum sometime this year, and to jump in to fill epass's shoes they launched the beta instead of the fully vetted system.

Other than the interface being a little rough and a few things worded badly, overall they did a good job so far.
We try to fix wording issues as soon as we find them or they are brought to our attention.

But gleem - i gave you all my personal contact information please feel free to use it whenever you need something.
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Old 11-09-2010, 05:51 AM   #65
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thank you
Who is this person posting under "paxum"?

The problem was already solved, did you really feel the need to come here and bash people???
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Old 11-09-2010, 06:28 AM   #66
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Octav remind me to Croatian politic opposition leader,they concluded how is better to not allow him to speak in public otherwise party popularity goes down.
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Old 11-09-2010, 06:33 AM   #67
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Wow. You have a question about whether or not affiliates were paid and the response is "just wait and see". Then the owner of Paxum comes here and starts flipping people shit?

Thats fucked up.
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Old 11-09-2010, 06:40 AM   #68
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Wow. You have a question about whether or not affiliates were paid and the response is "just wait and see". Then the owner of Paxum comes here and starts flipping people shit?

Thats fucked up.
You pays your money, you makes your choice.
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Old 11-09-2010, 06:49 AM   #69
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Michael's worth was proven and worked well how it was set up with epass.
Paxum hiring Michael is one of the reasons why I considered using paxum...
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Old 11-09-2010, 06:52 AM   #70
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Bigtymer,
Thanks for the kind words but unfortunately there was no problem with Paxum at all and no glitch with paxum but the way the user formatted the file.

neg repped you for being a dickhead.

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Old 11-09-2010, 07:25 AM   #71
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here's a bump for you
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Old 11-09-2010, 07:28 AM   #72
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Octav here.

All of you guys are entirely right. That post jumped the gun. I apologize for it, what was posted earlier doesn't do the client justice; it was written on the spur of the moment.

we take great pride in our customer service, and so far it's been our bread and butter, but we really dropped the ball on this one. An incident such as this one is obviously not shedding a good light on us, but our track record so far says otherwise. We definitely should've done a better job in answering this in due time. We will look into this to find out exactly why the support answer was misguided. We are continuously striving to improve all aspects of our service, and this will make a great example in the 'not to do' category.

In this case, the way we present the template will have to be thought through in order to avoid this kind of mishap in the future. hopefully we'll catch the rest of them before needing the flame suits.

I hope Glee got the apology, I will email him personally, and we find a way to make it up to him for the inconvenience.
Oh my...you're the owner of Paxum and you came up with that response? Even with an apology...for an owner of a company to make a reply like that is just...wow. With an outburst like that I really hope Paxum never has anything happen to them like Epassporte because I can already tell that you would completely screw over anyone and everyone with the way you handle yourself.
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Old 11-09-2010, 07:29 AM   #73
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I can't believe how Octav M. who's been in online business for about 10 years allready, can make such a stupid mistake by blaming his customer on GFY.

At first I thought it was some programmer at Paxum who got pissed because a customer didn't understand his programming work. But then it turned out to be the owner himself.

Really unbelievable.
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Old 11-09-2010, 07:30 AM   #74
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I'm guessing they were going to launch Paxum sometime this year, and to jump in to fill epass's shoes they launched the beta instead of the fully vetted system.

Other than the interface being a little rough and a few things worded badly, overall they did a good job so far.
With the way you have handled this situation...I'm glad I promote Revenge Bucks
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Old 11-09-2010, 07:47 AM   #75
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I've been to Rome, Dallas, Texas
Man, I thought I'd seen it all, oh
Around the world, searchin' every corner
Man, I thought I'd hit the wall, ah!

There's a sleepy town lies South of the border
You go there once, you'll be there twice
Lots of pretty girls comin' by the dozen, woo!
The white sand sure make a tan look nice

(Oooh) We crash on the beach
(Oooh) You know I wanna
(Oooh) Make love in the sea
(Oooh) We gotta try a little dance
(Oooh) So, Cabo Wabo
(Oooh) It's all right by me
(Oooh)

Come on, let me take you down
I will show you all around
(Down in Cabo)
Let me take you down
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Old 11-09-2010, 08:02 AM   #76
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All that was required was for the example template to use &lt; instead of < and &gt; instead of >

That way the browser wouldn't render the XML and the client would see straight away how to format the dump....
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Old 11-09-2010, 08:57 AM   #77
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Originally Posted by paxum View Post
Octav here.

All of you guys are entirely right. That post jumped the gun. I apologize for it, what was posted earlier doesn't do the client justice; it was written on the spur of the moment.

we take great pride in our customer service, and so far it's been our bread and butter, but we really dropped the ball on this one. An incident such as this one is obviously not shedding a good light on us, but our track record so far says otherwise. We definitely should've done a better job in answering this in due time. We will look into this to find out exactly why the support answer was misguided. We are continuously striving to improve all aspects of our service, and this will make a great example in the 'not to do' category.

In this case, the way we present the template will have to be thought through in order to avoid this kind of mishap in the future. hopefully we'll catch the rest of them before needing the flame suits.

I hope Glee got the apology, I will email him personally, and we find a way to make it up to him for the inconvenience.
That's better. I've seen people do far worse on here, and never admit to being wrong, let along apologizing.

And trust me, I totally understand the desire to jump the gun on posting a response at times. I have probably have more deleted posts on gfy than I do posted ones. Not to mention the emails I have had to cool off for 48 hours before I could answer in a professional manner.

Plus if a person has had a developmental interest in a product, it is easy to get defensive over it.

But you can't let that stuff get in the way of your good business sense, which I assume you have, since you have been in business a long time. Know your strengths. Know your weaknesses too. ;)

Someone else mentioned that you really need one person who is the company face on the boards. Whether you chose Chris or Michael, or one of your other reps, I agree with that. That is not to say that your other staff cannot promote your product on the boards, or answer general questions that could (and should) be found on any FAQ page. But past that, it helps from a customer service perspective to have one person be (or seem to be) the answer man/woman. That helps with both consistency and flow of information to your customer.

That's my unasked for
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Old 11-09-2010, 10:59 AM   #78
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Originally Posted by gleem View Post
Well I assume the poster "paxum" is an owner since he took the post personally and got offended as I would have been if an unhappy affiliate hit the board before emailing me first... however for the record I posted here because it was very obvious the ticket would not get looked into PROPERLY without a post here.

Difference is I would have bit my tongue & let that employee who got the right answer first alone to handle it and I would have walked away happy, but now I guess this guy is trying to spin it as my fault for clicking the link in the template and not wanting to wait to see what happens a day or longer as his techs suggested.. Which is fine too. It's a free country. But look, I post here and it goes from "wait a day and see" to an answer 5 minutes after this post goes up of "turns out your mass-pay was set wrong". ridiculous.
Can't believe I'm reading the owner of paxum blaming you which is ridiculous. Note that this is not the first time he screw up big and apologize.

You should at least considering adding CashX, they been in Biz for 6 years and act a lot more professional. As you can see from this threads already there are some people who will refuse to use paxum so add another alternative CashX and I'm sure you'll gain some new clients including me.
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Old 11-09-2010, 11:01 AM   #79
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Let this thread be the first red flag staked on the mountain of broken dreams...
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Old 11-09-2010, 11:17 AM   #80
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Can't believe I'm reading the owner of paxum blaming you which is ridiculous. Note that this is not the first time he screw up big and apologize.

You should at least considering adding CashX, they been in Biz for 6 years and act a lot more professional. As you can see from this threads already there are some people who will refuse to use paxum so add another alternative CashX and I'm sure you'll gain some new clients including me.
CashX has been spamming the crap out of me, I'll tell you what I told all of my affiliates asking for 10 other processors... signup using the check payout option, get a payout and I'll send you a cashX payment
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Old 11-09-2010, 02:29 PM   #81
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Let this thread be the first red flag staked on the mountain of broken dreams...
This would be the 3rd red flag for me.

The first IMO was: http://www.gfy.com/it/988528-paxum-safest-easiest-send-receive-money-online-4.html

The second IMO was: http://www.gfy.com/fucking-around-and-business-discussion/992674-paxum-remove-link.html
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Old 11-09-2010, 02:31 PM   #82
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CashX has been spamming the crap out of me, I'll tell you what I told all of my affiliates asking for 10 other processors... signup using the check payout option, get a payout and I'll send you a cashX payment
smart move. Makes you wonder how many of these "affiliates" asking for the different programs are really affiliates that actually make money and not just stooges for the different payment companies trying to get you to add them. Or affiliates that are worried about getting paid but can't send sales anyway.
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Old 11-09-2010, 02:42 PM   #83
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Octav here.

All of you guys are entirely right. That post jumped the gun. I apologize for it, what was posted earlier doesn't do the client justice; it was written on the spur of the moment.

we take great pride in our customer service, and so far it's been our bread and butter, but we really dropped the ball on this one. An incident such as this one is obviously not shedding a good light on us, but our track record so far says otherwise. We definitely should've done a better job in answering this in due time. We will look into this to find out exactly why the support answer was misguided. We are continuously striving to improve all aspects of our service, and this will make a great example in the 'not to do' category.

In this case, the way we present the template will have to be thought through in order to avoid this kind of mishap in the future. hopefully we'll catch the rest of them before needing the flame suits.

I hope Glee got the apology, I will email him personally, and we find a way to make it up to him for the inconvenience.

Im satisfied with this post! At least you came back and apologized. Running a small company that I have major passion for, I was always running into the same problems. Where as my employees, even though they care at the end of the day, they aren't going to take things as personal like a company owner would. I say, if you have the employees to post just keep it up to them.
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Old 11-09-2010, 02:46 PM   #84
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smart move. Makes you wonder how many of these "affiliates" asking for the different programs are really affiliates that actually make money and not just stooges for the different payment companies trying to get you to add them. Or affiliates that are worried about getting paid but can't send sales anyway.
exactly, I've seen plenty of stooges signup and then ask for a payout from a certain online payment company or another, and I always reply "You got it, I set up special payout just for you" and of course no traffic or sales are ever sent with that account.

I even sent one guy my "you got it, I'll pay you with that payment solution" email reply and he writes back "You didn't signup to pay me with it" meaning they worked for the company and didn't see my application come in.

I will payout with any online payment company if you get the payout coming to you, that's my new motto. So far only payoneer, paxum and paypal have had affiliates cross the payout threshold so I made them standard now.
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Old 11-09-2010, 03:14 PM   #85
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So what is it about moms and daughters? (Pics Inside)

fucked up! please ignore... wrong thread.
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Old 11-09-2010, 04:06 PM   #86
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exactly, I've seen plenty of stooges signup and then ask for a payout from a certain online payment company or another, and I always reply "You got it, I set up special payout just for you" and of course no traffic or sales are ever sent with that account.

I even sent one guy my "you got it, I'll pay you with that payment solution" email reply and he writes back "You didn't signup to pay me with it" meaning they worked for the company and didn't see my application come in.

I will payout with any online payment company if you get the payout coming to you, that's my new motto. So far only payoneer, paxum and paypal have had affiliates cross the payout threshold so I made them standard now.
I demand xv897640 payment processor
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Old 11-09-2010, 09:48 PM   #87
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Classic.
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Old 11-09-2010, 09:58 PM   #88
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I will payout with any online payment company if you get the payout coming to you, that's my new motto. So far only payoneer, paxum and paypal have had affiliates cross the payout threshold so I made them standard now.
gleem when you getting https://money.yandex.ru/card/virtual/about.xml set up?
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Old 11-10-2010, 12:08 AM   #89
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xml format could be checked and validated right on spot when its uploaded and if there are some issues with it system could notify user to fix things according to specified format/example so it could be re-uploaded. its doable, technically.
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Old 11-10-2010, 12:20 AM   #90
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Fuck this.
No Paxum for me.
Someone gave me a negative rep for my post here...Under comments it read "Being negative for a minor issue."
Bet I know who this is...
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Old 11-10-2010, 04:40 AM   #91
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Someone gave me a negative rep for my post here.
It was user "Cash" who is a Paxum ass kissing cunt

I repp'ed you green.

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Old 11-10-2010, 05:00 AM   #92
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Next time use a real browser, not that gay-ass piece of shit.

You fucked up. Deal with it.
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Old 11-10-2010, 05:27 AM   #93
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Bigtymer,
Thanks for the kind words but unfortunately there was no problem with Paxum at all and no glitch with paxum but the way the user formatted the file.
Chris did so well posting only to have you undo it a few later.
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Old 11-10-2010, 06:06 AM   #94
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Wow. Thanks for those links.

That second thread shows what the future is: another major fail in the making.

The answers about the virtual office are amazing.

Virtual sales office or web design = ok
Virtual bank or insurance company = massive fail in the making (ESPECIALLY WHEN THE BANKING SERVICE IS NOT FDIC INSURED)

Maybe after this fail MO won't get paid with webmasters money that filters through Chris M's magic pockets.
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Old 11-10-2010, 09:07 AM   #95
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Chris did so well posting only to have you undo it a few later.
I think Chris deserves a raise.
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Old 11-10-2010, 01:50 PM   #96
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Next time use a real browser, not that gay-ass piece of shit.

You fucked up. Deal with it.
Nope - Paxum fucked up for providing a sample XML file that was rendered as XML in a web browser.

There is only ONE option here: you offer up a sample file that a browser won't render. Don't blame the browser or the user...

take these two examples:

How Not To Present a Sample XML file
How To Present a Sample XML file


Identical sources, just one won't render as XML (guess which one)....

it's all called Content-Type delivery
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Old 11-10-2010, 08:11 PM   #97
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:mad

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It was user "Cash" who is a Paxum ass kissing cunt

I repp'ed you green.

~Ray
First off thanks for the green rep.
I can not view who gave me the red...But,the same person gave me another negative rep after I made the post calling them out.

Fucking cheap.
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