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Old 12-18-2010, 08:55 PM   #1
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ccbill still scrubbing?

A while back I heard conversions and ratios were crap, any improvement? Looking to get a merchant account from them
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Old 12-18-2010, 09:50 PM   #2
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Extremely crap this week!
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Old 12-18-2010, 09:52 PM   #3
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ccbill has been crap the last few weeks
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Old 12-18-2010, 09:53 PM   #4
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interestingly, ccbill has been on fire for me
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Old 12-19-2010, 12:18 AM   #5
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While CCbill is great for third party processing, we are happy to help you obtain a merchant account and will provide scrubbing and processing with a great amount of flexibility that you will have complete control of at some of the lowest rates in the industry.

Please contact us for more information. We invite you to compare.

Questions?

Thank you, Mitch Farber
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Old 12-19-2010, 04:11 AM   #6
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I have extremely bad conversions on ccbill this whole month...
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Old 12-19-2010, 04:49 AM   #7
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While CCbill is great for third party processing, we are happy to help you obtain a merchant account and will provide scrubbing and processing with a great amount of flexibility that you will have complete control of at some of the lowest rates in the industry.

Please contact us for more information. We invite you to compare.

Questions?

Thank you, Mitch Farber
Emailed you
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Old 12-19-2010, 05:02 AM   #8
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Yeah, tough sales right now
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Old 12-19-2010, 05:34 AM   #9
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Yeah, shame, ccbill used to be good but I hear it scrubs like crazy now
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Old 12-19-2010, 05:55 AM   #10
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Wait for the 22nd, from there things will be good. For me this is always the slowest time of the month
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Old 12-19-2010, 06:30 AM   #11
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It might depend on who you are. Some people believe affiliates and small sponsors get scrubbed hard to offset charge backs and refunds from high volume customers. I don't ever recall seeing a denial. Overall ratios aren't bad here though. It's just frustrating to see ratios go up and down so much in patterns. It makes you wonder what you could be doing if things ran at full blast during the lulls.
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Old 12-19-2010, 09:19 AM   #12
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ccbill is always shitty and then suddenly one day there will be a rush of sales, makes no sense.
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Old 12-19-2010, 10:36 AM   #13
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Mark, NetBilling and CCBill are both good choices. There are other direct account routes you can take as well that you can add scrubbing to as a layover or turn off as you need to.

Also, I would suggest taking a look at implementing some non-scrubbing payment acceptance best practices that can help you stay under the threshold while minimizing your need for scrubbing.

The fluctuation in scrubbing perceived at CCBill is interesting. I wonder if it could be them "tuning" their scrub at certain times to allow more transactions through to reduce their chargeback ratios.
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Old 12-19-2010, 11:02 AM   #14
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I primarily use CCBill, and Nov and Dec have been very good. Their affiliate program is very credible as well, and my affiliates do not have to worry if they will be getting paid.

I also offer an alternate tour for a couple of my sites, which use Verotel.

Verotel converts better, but inevitably 50% of all of my Verotel sales come back as credit transactions. In other words, an average of HALF of my Verotel sales get reversed, so what did I gain?

I would rather prioritize a billing processor that rejects questionable transactions, even if the numbers don't initially look so good, than use one that approves everyone and then reverses half of the sales anyway.

Plus, with Visa charging a $500 p/year annual renewal fee for EACH processor, on the heels of their $750 initial application fee, I just can't justify the expense of numerous processors, as my program is too small to justify all of the expenses.

Last edited by BFT3K; 12-19-2010 at 11:07 AM..
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Old 12-19-2010, 11:05 AM   #15
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Verotel converts better, but inevitably 50% of all of my Verotel sales come back as credit transactions. In other words, an average of HALF of my Verotel sales get reversed, so what did I gain?
As an affiliate I've never seen that that with them. Credits are very rare from Verotel. Is this credit cards or also checks?
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Old 12-19-2010, 11:10 AM   #16
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As an affiliate I've never seen that that with them. Credits are very rare from Verotel. Is this credit cards or also checks?
I don't know what you see on reports as a Verotel affiliate. Are the transactions available to you in realtime, or have the transactions already been vetted by the time you read your stats?

To answer your question though - it is generally the Verotel check transactions that are most frequently reversed.

Last edited by BFT3K; 12-19-2010 at 11:15 AM..
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Old 12-19-2010, 12:23 PM   #17
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All processors scrub
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Old 12-19-2010, 02:24 PM   #18
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yeah ccbill sucks for me too lately
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Old 12-19-2010, 02:34 PM   #19
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Emailed you
Sounds great
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Old 12-19-2010, 05:45 PM   #20
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These threads are not diminishing in frequency or merit.

One thing that has diminished is the pr guys coming in every thread trying to defend the indefensible.
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Old 12-19-2010, 08:28 PM   #21
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ccbill is always shitty and then suddenly one day there will be a rush of sales, makes no sense.
Ditto... I get nothing for days on end and then suddenly a burst of sales out of nowhere.
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Old 12-19-2010, 09:12 PM   #22
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Same here. Shitty CCBill sales since December 6th. Looks like someone took a knife and made a deep cut.
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Old 12-19-2010, 09:24 PM   #23
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All processors scrub
True .... but i've used ccbill, epoch and zombaio . Epoch was by far the best choice. Ccbill has sucked for me for a long time..... For some reason just get more sales when using Epoch.
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Old 12-19-2010, 11:14 PM   #24
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All processors scrub
Scrubbing is an important part of every processor's tools.

Having control over the scrubbing for a merchants type of sites and demographics is equally as important and merchants that are able to see the settings and have control and flexibility over them have a greater chance of success. Why should a merchant have to guess as to what is going on?
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Old 12-20-2010, 07:18 AM   #25
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For check processing, give a try to WTS http://www.achdebit.com/ .
No CC processor I used can be compared to then when it come to online checks.
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Old 12-20-2010, 07:58 AM   #26
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Old 12-21-2010, 02:54 AM   #27
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All processors scrub
some harder than others, and I'm hearing ccbill is scrubbing lot's!
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Old 12-21-2010, 03:03 AM   #28
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One of CCBill's ex-Senior Executive VPs is a sales rep at a CDN company
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Old 12-21-2010, 03:09 AM   #29
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Constant see saw as an affiliate. The other day out of the blue 9 sales roll in in the space of like 7 hours then back to usual shit... no rhyme or reason in terms of what I promoted or traffic.

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Old 12-21-2010, 03:46 AM   #30
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Old 12-21-2010, 06:29 AM   #31
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Must say i have very good conversions on ccbill this month, sales are even better than in November.
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Old 12-21-2010, 06:41 AM   #32
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Constant see saw as an affiliate. The other day out of the blue 9 sales roll in in the space of like 7 hours then back to usual shit... no rhyme or reason in terms of what I promoted or traffic.

There must be a certain type of sale that looks suspicious so it sits in quarentine until an admin comes in and approves them all. That's what I think. As long as we still get them then that's fine. We've now just hit the 10 days of the month when I take over half of my sales, always the same every month, perhaps the majority of people get paid around now
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Old 12-21-2010, 06:47 AM   #33
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We've now just hit the 10 days of the month when I take over half of my sales, always the same every month, perhaps the majority of people get paid around now
This is what I am seeing as well. It used to be that the first ten days were best. Now that's crap and it's the last ten days which are good.

If it keeps up and these aren't batched perhaps I need to start showing only other sponsors besides ccbill from the 1st to the 19th?

Last edited by signupdamnit; 12-21-2010 at 06:51 AM..
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Old 12-21-2010, 06:49 AM   #34
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First 5 days I notice are good, rest is average with some hikes, last 10 days are pure gold, especially last weekend of the month
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Old 12-21-2010, 06:50 AM   #35
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That's a little bit unusual

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Old 12-21-2010, 07:14 AM   #36
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how can you guys judge on just your own traffic, i'm not trying to be an ass buy you can't base a company by how your stats were for the last two weeks when your not even talking about 10 joins a day. With that amount of traffic it will never just be the same each day. If you were doing 100 joins a day you would see a difference.
I have seen it many times affiliates and programs
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Old 12-21-2010, 07:25 AM   #37
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how can you guys judge on just your own traffic, i'm not trying to be an ass buy you can't base a company by how your stats were for the last two weeks when your not even talking about 10 joins a day. With that amount of traffic it will never just be the same each day. If you were doing 100 joins a day you would see a difference.
I have seen it many times affiliates and programs
Well, could it also be that sending a certain volume on one ID tends place you in a different tier as far as how processing (scrub) is done? Don't forget that we also use other billing companies and have an idea of what is normal and what is not. You're correct though about statistical averages.
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Old 12-21-2010, 07:29 AM   #38
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hi all, just saw this thread, we will run some reports when i get in and check recent trends out to make sure everything is ok, things fluctuate around the holidays a lot
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Old 12-21-2010, 07:32 AM   #39
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Nornal here... CCBILL convert more than another NATS sponsor! And the retentions is amazing!
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Old 12-21-2010, 07:34 AM   #40
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CCBILL convert more than another NATS sponsor! And the retentions is amazing!
Overall I have to say this is true for me as well on average. I bitch about the lulls but at the end of the month the numbers are usually consistent.

Last edited by signupdamnit; 12-21-2010 at 07:36 AM..
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Old 12-21-2010, 08:50 AM   #41
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This is what I am seeing as well. It used to be that the first ten days were best. Now that's crap and it's the last ten days which are good.

If it keeps up and these aren't batched perhaps I need to start showing only other sponsors besides ccbill from the 1st to the 19th?
Yes, exactly the same, in 2008 I used to make half my money in the first 10 days of the month, whereas now it's in the last 10 days. The worst period has always been 11th to 20th, that hasn't changed
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Old 12-21-2010, 09:23 AM   #42
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hows verotel doing nowadays?
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Old 12-21-2010, 09:36 AM   #43
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Scrubbing is an important part of every processor's tools.

Having control over the scrubbing for a merchants type of sites and demographics is equally as important and merchants that are able to see the settings and have control and flexibility over them have a greater chance of success. Why should a merchant have to guess as to what is going on?
I completely agree with Mitch here. Merchants should have access to both their "hard" declines (card failed authorization) and "soft" declines through a scrubbing filter. Both should have identifiable reason codes for the decline.

Further, being able to tune the scrubbing as part of a mutual goal between Merchant and Provider to minimize risk while maximizing sales is essential. A blanket setting on fraud scrubbing for all Merchant Types is not good customer service.
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Old 12-21-2010, 10:17 AM   #44
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Every processor scrubs. Scrubbing simply means to verify the information the customer has given. If we did not do this we would have been out of business a long time ago due to credit card fraud. We have been doing this for over 12 years and have gotten very good at it.

Our job is to ensure as many transactions are processed as possible while still keeping the fraud to a minimum. Contrary to what some people think we are not constantly adjusting our scrub or allowing more transactions one day compared to the next. We are in the business of accepting transactions.

If anyone has any questions about our system or why certain declines were issued, all they have to do is ask.
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Old 12-21-2010, 11:05 AM   #45
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If anyone has any questions about our system or why certain declines were issued, all they have to do is ask.
I think this is a great offer and shows that ccbill is a solid open company. I'll take the opportunity then to ask some questions which might help settle some rumors and questions people have.

1. Does the scrub normally vary depending on the active affiliate?
2. Does the scrub normally vary depending on the active sponsor or program?
3. Is pure volume (not merely CB ratio) a normal factor in determining the scrub factor for a transaction?
4. Approximately how often is the scrub factor adjusted per program/affiliate?
5. Are affiliate and program stats shown in normally real time?

It's completely understandable if you can't answer all of these questions in a lot of detail for security reasons. Whatever you can share would be appreciated.
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Old 12-21-2010, 02:50 PM   #46
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Scrubbing a transaction is typically based on the information the customer provides, along with our proprietary rule sets.

Our transaction scrubs are consistent and rarely change. If we can change something that will allow more throughput with minimal risk, then we will thoroughly test that change on a small beta group, and then possibly expand it out to our entire system. Please remember that our system is optimized to accept as many transactions as possible.

Please see my contact info below if anyone wishes to discuss in further detail. Thanks.
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Old 12-21-2010, 05:03 PM   #47
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We must remember the economy and the changes to credit cards that happened in 2010. Many consumers, who were used to "going over" and dealing with that later (or charging back) have had to alter their buying behaviors, which is why we see sales later in the month, I think. So the economy is still bouncy, new credit card regs, the fallout from epassports that affects a lot of webmasters and, by extension, cc processors picking up the slack and flucuations should be expected.

As long as the overall tide is rising, so to speak, I'm happy. Ish. LOL! :D
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Old 12-21-2010, 06:26 PM   #48
Shap
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Ccbill has been great for us lately
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Old 12-21-2010, 06:32 PM   #49
carzygirls
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Originally Posted by Shap View Post
Ccbill has been great for us lately
What happened for those days where your stats where 30% off the norm?
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Old 12-21-2010, 07:39 PM   #50
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Ccbill has been great for us lately
it wasnt that long ago you were saying how bad they are.. what changed?
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