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Old 01-13-2011, 11:59 PM   #1
Calvinguy
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Reflected.net

Are there something going on with them?
I noticed my invoices are not sent to me automatically in the last couple of months and a request ticket for a new server is still unanswered after 2 days.
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Old 01-14-2011, 12:08 AM   #2
BJ
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have you checked your spam filter?
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Old 01-14-2011, 12:12 AM   #3
Calvinguy
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Yes. The technical support tickets are received.
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Old 01-14-2011, 12:15 AM   #4
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Im noticing the same too. They are a soild host. Really like them. They changed some of the support software system it seems over there last month. New looking interface. Maybe that has something to do with it. I have yet to get my invoice too but the technical support is still very fast I had them do some things and get a very fast response.

I know the same owners and tech guys are still there. But I also noticed the guy doing the billing is a new name so must be a new guys there.
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Old 01-14-2011, 12:16 AM   #5
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Now that you mention it I still havent received the invoice for this month either.
I usually get it in the first week
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Old 01-14-2011, 01:03 AM   #6
The Usual Suspect
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You can see the invoice in the new admin, but we haven't gottten it on email as before either. Their support is still great, last tickets I have sent was resolved within 30 minuttes.
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Old 01-14-2011, 09:01 AM   #7
The Usual Suspect
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Quote:
Originally Posted by Calvinguy View Post
Are there something going on with them?
I noticed my invoices are not sent to me automatically in the last couple of months and a request ticket for a new server is still unanswered after 2 days.
Hey,

I told Reflected about the no invoice on email, and gave them this thread as well.
Got this email back from billing support.
----------------------------
I hope I am not imposing - I was wondering if you happen to know who might be the "Calvinguy" on the msg board? I cant find any unanswered tickets for server setup requests and wanted to contact them, but am not sure which customer they might be...

Thank you again for all your help,
-Sara
----------------------------

You can reach me at Suspect79 AT gmail if you want me to forward them your account id or email.
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Old 01-14-2011, 09:30 AM   #8
ladida
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Reflected is swiftwill no?
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Old 01-14-2011, 03:16 PM   #9
The Usual Suspect
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Reflected is swiftwill no?
Nope, seperate companies!
Atleast to my knowledge.
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Old 01-14-2011, 04:39 PM   #10
ladida
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Originally Posted by The Usual Suspect View Post
Nope, seperate companies!
Atleast to my knowledge.
Yea, check that again.
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Old 01-14-2011, 06:33 PM   #11
RycEric
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Yea, check that again.
Everything goes in a circle.
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Old 01-14-2011, 07:08 PM   #12
Axeman
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Reflected is swiftwill no?
I think this is the case as well. My last blogs were set up by tech at a reflected.net email and I am with swiftwill.
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Old 01-14-2011, 11:40 PM   #13
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Run Forest RUNNNNNNNNNNNNNNNNNNNNNNNNNNN
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