Best, fastest, most reliable customer service in adult industry? - GoFuckYourself.com

raymor · 02-06-2012, 10:28 AM

I've always been impressed Amerinoc's customer service. They reply to emails within 5-10 minutes most of the time.

Who else does a great job?

I'd like to know who provides great support so we can then find out what tools and procedures they use to be so good.

For example, we just had case where we replied to an email, the customer's server accepted our email, but they didn't see it. It sounds like we need a ticket system which will alert us if we've been waiting several days for a reply so we can call the webmaster to see if they got our email. So, I'd like to find out who has great customer service, then we can ask them how they do it.

I know Amerinoc said they used Cerberus before switching to Kayako Who else has great support, so we can see what they use?

DamianJ · 02-06-2012, 10:45 AM

Mojo are excellent.

TurboAngel · 02-06-2012, 10:57 AM

NatNet has the best customer service.

The Duck · 02-06-2012, 11:02 AM

I recommend webair.

AJHall · 02-06-2012, 11:14 AM

Quote:

Originally Posted by raymor

I've always been impressed Amerinoc's customer service. They reply to emails within 5-10 minutes most of the time.

Who else does a great job?

I'd like to know who provides great support so we can then find out what tools and procedures they use to be so good.

For example, we just had case where we replied to an email, the customer's server accepted our email, but they didn't see it. It sounds like we need a ticket system which will alert us if we've been waiting several days for a reply so we can call the webmaster to see if they got our email. So, I'd like to find out who has great customer service, then we can ask them how they do it.

I know Amerinoc said they used Cerberus before switching to Kayako Who else has great support, so we can see what they use?

Check out MojoHost, NatNet or any high volume host that's known for great support.

The way we do it at Elevated X is via a ticketing system. We actually return any emails sent directly to the system with an auto-responder so customers must use the ticket system for support. This leaves zero room for error and eliminates the problem of emails falling into the "internet abyss" like you've described.

Call me if you want more info or suggestions on a support system.

AJ

pornguy · 02-06-2012, 11:16 AM

I have dealt with all the ones mentioned here and have to say hands down, Cyberwurx.com is the best.

If you need a ref link I would be more than happy

Rochard · 02-06-2012, 11:20 AM

I put in a ticket with National Net to add a domain and set up a DB for me and it was nearly instant. I mean, it was less than a minute. Fucking amazing.

Dirty F · 02-06-2012, 11:22 AM

Quote:

Originally Posted by The Duck

I recommend webair.

...

Dirty F · 02-06-2012, 11:23 AM

The response time i have from www.reflected.net is the best i've ever had in 10 years of paying for hosting.

anexsia · 02-06-2012, 11:25 AM

I'm happy with my host, tickets are replied to within 3-5 minutes and a lot of them were low priority.

TurboAngel · 02-06-2012, 11:25 AM

Kinda funny how only Hosting company's are the only ones getting pros!

CarlosTheGaucho · 02-06-2012, 12:16 PM

Had a great experience with Mansion Productions during my previous engagement.

raymor · 02-06-2012, 12:36 PM

Quote:

Originally Posted by TurboAngel

Kinda funny how only Hosting company's are the only ones getting pros!

Indeed. That's a little surprising. Also none of the companies were mentioned twice, so for now what I've learned is that a lot of hosting companies have one happy customer each.

TurboAngel · 02-06-2012, 12:39 PM

Quote:

Originally Posted by raymor

Indeed. That's a little surprising. Also none of the companies were mentioned twice, so for now what I've learned is that a lot of hosting companies have one happy customer each.

Not true NatNet was mentioned twice.

NaughtyRob · 02-06-2012, 01:23 PM

National Net incredibly fast.

Sophie Delancey · 02-07-2012, 08:53 AM

I don't even work with Mojo, but this painted shirts banner in the comment field makes me want to hug the whole company. Branding mission accomplished!

DWB · 02-07-2012, 09:25 AM

Mojo support rocks. Those guys go above and beyond to help us with things that are not even server related.

02-06-2012, 10:28 AM	#1
raymor Confirmed User Join Date: Oct 2002 Posts: 3,745	Best, fastest, most reliable customer service in adult industry? I've always been impressed Amerinoc's customer service. They reply to emails within 5-10 minutes most of the time. Who else does a great job? I'd like to know who provides great support so we can then find out what tools and procedures they use to be so good. For example, we just had case where we replied to an email, the customer's server accepted our email, but they didn't see it. It sounds like we need a ticket system which will alert us if we've been waiting several days for a reply so we can call the webmaster to see if they got our email. So, I'd like to find out who has great customer service, then we can ask them how they do it. I know Amerinoc said they used Cerberus before switching to Kayako Who else has great support, so we can see what they use? __________________ For historical display only. This information is not current: support@bettercgi.com ICQ 7208627 Strongbox - The next generation in site security Throttlebox - The next generation in bandwidth control Clonebox - Backup and disaster recovery on steroids Last edited by raymor; 02-06-2012 at 10:42 AM..

02-06-2012, 11:02 AM	#4
The Duck Adult Content Provider Industry Role: Join Date: May 2005 Location: Europe Posts: 18,243	I recommend webair. __________________ Skype Horusmaia ICQ 41555245 Email [email protected]

02-06-2012, 11:16 AM	#6
pornguy Too lazy to set a custom title Industry Role: Join Date: Mar 2003 Location: Homeless Posts: 62,912	I have dealt with all the ones mentioned here and have to say hands down, Cyberwurx.com is the best. If you need a ref link I would be more than happy __________________ PornGuy skype me pornguy_epic AmateurDough The Hottes Shemales online! TChicks.com \| Angeles Cid \| Mariana Cordoba \| MAILERS WELCOME!

02-06-2012, 11:20 AM	#7
Rochard Jägermeister Test Pilot Industry Role: Join Date: Dec 2001 Location: NORCAL Posts: 72,984	I put in a ticket with National Net to add a domain and set up a DB for me and it was nearly instant. I mean, it was less than a minute. Fucking amazing. __________________ “The choice is no longer between right or left. The choice is between normal and crazy.” - Sarah Huckabee Sanders YNOT MAIL \| THE BEST ADULT MAILING SOLUTION

02-06-2012, 12:16 PM	#12
CarlosTheGaucho Confirmed User Industry Role: Join Date: Oct 2005 Posts: 9,510	Had a great experience with Mansion Productions during my previous engagement. __________________ CTG Media \| skype: carlosprague \| cb \|at\| ctgmedia \|dot\| net \| Want to make more with your Dating Traffic? \| Read My Educational Series \| Read my Adult Biz Chronicles \| Did your ad revenue drop by 40 pct. or more last year?

02-06-2012, 10:45 AM	#2
DamianJ Too lazy to set a custom title Industry Role: Join Date: Jul 2006 Location: A magical land Posts: 15,808	Mojo are excellent.

02-06-2012, 10:57 AM	#3
TurboAngel H.B.I.C. Industry Role: Join Date: Jun 2003 Location: NC Posts: 30,122	NatNet has the best customer service.

02-06-2012, 11:23 AM	#9
Dirty F Too lazy to set a custom title Industry Role: Join Date: Jul 2001 Posts: 59,204	The response time i have from www.reflected.net is the best i've ever had in 10 years of paying for hosting.

02-06-2012, 11:25 AM	#10
anexsia Confirmed User Industry Role: Join Date: May 2010 Posts: 5,735	I'm happy with my host, tickets are replied to within 3-5 minutes and a lot of them were low priority.

02-06-2012, 01:23 PM	#15
NaughtyRob Two fresh affiliate progs Industry Role: Join Date: Nov 2004 Location: Inside teen pussy Posts: 29,602	National Net incredibly fast. __________________ [email protected] Skype: 17026955414 Vacares Web Hosting - Protect Your Ass with Included Daily Backups

02-07-2012, 08:53 AM	#16
Sophie Delancey Confirmed User Industry Role: Join Date: Jun 2011 Location: Toronto, ON, Canada Posts: 1,249	I don't even work with Mojo, but this painted shirts banner in the comment field makes me want to hug the whole company. Branding mission accomplished! __________________ Bright Desire - Smart, sensual porn. [email protected] Skype - SophieDelancey Twitter - @SophieDelancey ICQ - 602670915

02-07-2012, 09:25 AM	#17
DWB Registered User Industry Role: Join Date: Jul 2003 Location: Encrypted. Access denied. Posts: 31,779	Mojo support rocks. Those guys go above and beyond to help us with things that are not even server related.