WEBAIR Support sucks - Page 2 - GoFuckYourself.com

suesheboy · 02-09-2013, 04:21 AM

Quote:

Originally Posted by sixpack

Let's do a reality check here. 90% of these little whinning punks have nothing to do but sit here posting like little baby bitches. Webair has been around servicing us for 10+ years. The main compaints come from these "bottom" feeders using a $4 a month account are that the 100 a hour Techs don't have time to deal with their little 2 dollar questions.

For from my issues nor what they end up in billing a month from me for the past 8 years with some clients and more than 10 from others including my accounts.

All my clients are there because of me and will move if I say so in a heartbeat.

Again more of then that not ---years is most cases when I have a problem or question.

Still no answer on my ticket which I respectfully ask that it get fixed in full today. Enough is enough.

Barefootsies · 02-09-2013, 04:29 AM

Quote:

Originally Posted by suesheboy

All my clients are there because of me and will move if I say so in a heartbeat.

Enough is enough.

adultforum · 02-09-2013, 04:38 AM

Quote:

Originally Posted by sixpack

Let's do a reality check here. 90% of these little whinning punks have nothing to do but sit here posting like little baby bitches. Webair has been around servicing us for 10+ years. The main compaints come from these "bottom" feeders using a $4 a month account are that the 100 a hour Techs don't have time to deal with their little 2 dollar questions.
I suggest that all you that have the time to sit hear whinning like little bitches is go to flippen work like real MEN and quite whinning like little girls!

They should remove small packages if they dont treat all customers the same. If they want only "whales" they should keep the VPS and DEDI high offers only. When big companies offer services to their clients, they treat all with respect, nomatter the invoice is $10k or $10. Why MOJOHOST is a respectfull company? Because they treat ALL customers with the same proffesionalism.

suesheboy · 02-09-2013, 04:46 AM

Quote:

Originally Posted by adultforum

They should remove small packages if they dont treat all customers the same. If they want only "whales" they should keep the VPS and DEDI high offers only. When big companies offer services to their clients, they treat all with respect, nomatter the invoice is $10k or $10. Why MOJOHOST is a respectfull company? Because they treat ALL customers with the same proffesionalism.

When you go to McDonald's you don't expect Kobe beef, but you also do not deserve food poisoning.

adultforum · 02-09-2013, 04:49 AM

Quote:

Originally Posted by suesheboy

When you go to McDonald's you don't expect Kobe beef, but you also do not deserve food poisoning.

Ha ha ha, this is a good one

)

Google Expert · 02-09-2013, 04:58 AM

Quote:

Originally Posted by sixpack

Let's do a reality check here. 90% of these little whinning punks have nothing to do but sit here posting like little baby bitches. Webair has been around servicing us for 10+ years. The main compaints come from these "bottom" feeders using a $4 a month account are that the 100 a hour Techs don't have time to deal with their little 2 dollar questions.
I suggest that all you that have the time to sit hear whinning like little bitches is go to flippen work like real MEN and quite whinning like little girls!

So what you are saying is that even though Webair sells many tiered hosting plans, they only care about whales with several dedicated servers, all other paying clients can go get fucked. Nice.

AllAboutCams · 02-09-2013, 05:21 AM

Quote:

Originally Posted by adultforum

They should remove small packages if they dont treat all customers the same. If they want only "whales" they should keep the VPS and DEDI high offers only. When big companies offer services to their clients, they treat all with respect, nomatter the invoice is $10k or $10. Why MOJOHOST is a respectfull company? Because they treat ALL customers with the same proffesionalism.

Do mojo do small packages?

adultforum · 02-09-2013, 05:24 AM

Quote:

Originally Posted by AllAboutCams

Do mojo do small packages?

Directly....i dont think so, but cyberwurx surely does, and they managed to mentain a great support over the years for ALL customers.

Kovachi · 02-09-2013, 06:28 AM

Quote:

Originally Posted by sixpack

Let's do a reality check here. 90% of these little whinning punks have nothing to do but sit here posting like little baby bitches. Webair has been around servicing us for 10+ years. The main compaints come from these "bottom" feeders using a $4 a month account are that the 100 a hour Techs don't have time to deal with their little 2 dollar questions.
I suggest that all you that have the time to sit hear whinning like little bitches is go to flippen work like real MEN and quite whinning like little girls!

Hi Mike @ Webair, how's it going?

Denny · 02-09-2013, 06:35 AM

Quote:

Originally Posted by AllAboutCams

Do mojo do small packages?

Mojo does dedicated servers only. No virtual/VPS plans.

adultforum · 02-09-2013, 06:35 AM

Kovachi, it seems you know a lot of things about webair, i would never thought that ALL users who post good words about them are from inside the company.

adultforum · 02-09-2013, 06:36 AM

Quote:

Originally Posted by Cylon

So what you are saying is that even though Webair sells many tiered hosting plans, they only care about whales with several dedicated servers, all other paying clients can go get fucked. Nice.

.... And it seems this was Mike from Webair who originaly said that.

Kovachi · 02-09-2013, 06:40 AM

I don't know much about them, I know that they get a ton of complaints on here.

I have personally tried them 3 times in the past and all were terrible experiences.

adultforum · 02-09-2013, 06:46 AM

Quote:

Originally Posted by Kovachi

I don't know much about them, I know that they get a ton of complaints on here.

I have personally tried them 3 times in the past and all were terrible experiences.

I think everyone is free to choose the way of doing business, i don't think we should blaim them for that. If this is the best they could do, it means they cannot do better nomatter how hard we try to advise them. Some companies pay a lot of money to know the oppinion of their customers regarding their services and to improve them. We are giving it for free and they still don't want to understand.

Marcus Aurelius · 02-09-2013, 07:07 AM

Quote:

Originally Posted by Kovachi

Hi Mike @ Webair, how's it going?

TrashyGirl · 02-09-2013, 07:09 AM

Quote:

Originally Posted by icymelon

I need another host especially one that will provide a few extra dedicated ips. And I'm hesitant to go back to webair. I do remember the live chat was really the only way to get anything done there.

Cyberwurx is your friend...

signupdamnit · 02-09-2013, 07:21 AM

Quote:

Originally Posted by Kovachi

I don't know much about them, I know that they get a ton of complaints on here.

I have personally tried them 3 times in the past and all were terrible experiences.

I've never used them but I have never seen so many complaints about a web host before. It seems there is a new complaint every week and most of them seem credible. It's also typical for a Webair employee to come into the thread and act like an ass in some way.

suesheboy · 02-09-2013, 07:42 AM

Quote:

Originally Posted by Kovachi

Hi Mike @ Webair, how's it going?

I must be slow because this is very surprising to me.

Cyber Fucker · 02-09-2013, 09:32 AM

What is this? Why not solve the problems directly with Webair but post shit thread here to make trolls dance and the company look bad? It's really not fair and not polite to make such drama over some potty issue.
In my opinion Webair support is very nice and friendly. Sure there are some more and less experienced techs in various fields but it's just a matter of requesting the one who knows the subject and then the job is done in no time. And I'm not fake person to tell that. Does Webair care only about huge whales? I don't think so, I'm just a small guy with a small server yet I've been always treated serious and they have been always doing everything to make me satisfied. I've hosted also with 4 other companies and Webair is so far the best and most reliable one. Just a little more common sense people because this whole thread is just silly.

Legendary Samir - BANNED FOR LIFE · 02-09-2013, 10:49 AM

Quote:

Originally Posted by adultforum

They should remove small packages if they dont treat all customers the same. If they want only "whales" they should keep the VPS and DEDI high offers only. When big companies offer services to their clients, they treat all with respect, nomatter the invoice is $10k or $10. Why MOJOHOST is a respectfull company? Because they treat ALL customers with the same proffesionalism.

Nobody likes drama queens for sure.

suesheboy · 02-09-2013, 11:01 AM

Quote:

Originally Posted by Cyber Fucker

What is this? Why not solve the problems directly with Whaehabhaahaihar but post shit thread here to make trolls dance and the company look bad? It's really not fair and not polite to make such drama over some potty issue.

Let's see, I am explaining a problems that I have had a ticket open since the 23rd of last month with 3 follow-ups DIRECTLY to Webair since the 30th and it is still not working and I shouldn't be upset?

Add to that a comment is made by the tech on this board kinda blaming me for the lack of completion.

I didn't start the thread, but at this point I will certainly contribute to it with truthful facts.

sandman! · 02-09-2013, 11:08 AM

if their support sucks that bad move to another host bitching on gfy wont get anything done

OneHungLo · 02-09-2013, 12:07 PM

Quote:

Originally Posted by suesheboy

I must be slow because this is very surprising to me.

His nicks are easy to spot since they're usually the only satisfied customers defending Webair.

icymelon · 02-09-2013, 12:30 PM

2 years of log files could be the issue. they have a very good rep for mainstream. I was under the impression they didn't allow adult.

suesheboy · 02-09-2013, 01:17 PM

Quote:

Originally Posted by icymelon

2 years of log files could be the issue. they have a very good rep for mainstream. I was under the impression they didn't allow adult.

Do you mean good "representative" or "reputation" ?

Supz · 02-09-2013, 01:42 PM

Quote:

Originally Posted by adultforum

They should remove small packages if they dont treat all customers the same. If they want only "whales" they should keep the VPS and DEDI high offers only. When big companies offer services to their clients, they treat all with respect, nomatter the invoice is $10k or $10. Why MOJOHOST is a respectfull company? Because they treat ALL customers with the same proffesionalism.

True story.

Denny · 02-09-2013, 01:56 PM

Quote:

Originally Posted by suesheboy

Do you mean good "representative" or "reputation" ?

I'm sure he wanted to post it in this thread: https://gfy.com/showthread.php?t=1099277

suesheboy · 02-09-2013, 02:16 PM

Quote:

Originally Posted by Denny

I'm sure he wanted to post it in this thread: https://gfy.com/showthread.php?t=1099277

That makes far more sense...

Well 1 of 2 accounts with problems is now partially fixed although 2 web sites are now sitting in 2 accounts.

As for the other account, somehow they claim they are not hosting about 50 domains sitting on their server...brilliant. Obviously never checked their work.

...lets see how long they take to respond to the 2 emails I just sent to them to call me.

bl4h · 02-09-2013, 02:24 PM

as i said in the other webair thread. the guys and girls dont suck, theyre very nice. their system sucks. if you have the amount of clients webair has and only get a thread every couple months i think theyre doing pretty well

webair is top notch...considering

like i said they could use improvement in the getting-shit-done department. i mean it took a month to get my $50 to post fake favorable reviews the last time

suesheboy · 02-09-2013, 03:39 PM

1-1/2 hours later and no response by email or phone call as requested.

Grapesoda · 02-09-2013, 05:11 PM

Quote:

Originally Posted by adultforum

Webair have the worst support you will ever see. I advise DO NOT USE WEBAIR for hosting. EVER !!!!!!!

your phone not working?

MaDalton · 02-09-2013, 05:24 PM

Quote:

Originally Posted by Grapesoda

your phone not working?

when a web hosting company cannot communicate via internet there's something wrong.

plus different time zones, languages etc.

CyberHustler · 02-09-2013, 05:40 PM

Nice read, shit list updated.

suesheboy · 02-09-2013, 06:05 PM

4 hours since my last email. No phone call, email or followup fixing my issue.

suesheboy · 02-09-2013, 06:32 PM

On the phone now with the tech. Took 20 minutes to convince him that they were in fact hosting the sites in question...to prove it I had to graffiti a site to say "hello webair" to prove where it was.

...now they are working on it.

SuckOnThis · 02-09-2013, 09:50 PM

Quote:

Originally Posted by sixpack

Let's do a reality check here. 90% of these little whinning punks have nothing to do but sit here posting like little baby bitches. Webair has been around servicing us for 10+ years. The main compaints come from these "bottom" feeders using a $4 a month account are that the 100 a hour Techs don't have time to deal with their little 2 dollar questions.
I suggest that all you that have the time to sit hear whinning like little bitches is go to flippen work like real MEN and quite whinning like little girls!

Strange how most are overlooking the fact that this is what Mike at Webair really thinks.

No surprise, I've been with at least a dozen hosts in the past 17 years and I can say without a doubt Webair was the worse, and it was no $4 account.

Supz · 02-09-2013, 10:32 PM

If you cannot support shared or VPS accounts you should not sell them. As a customer, what makes you think that if they cannot support even the smallest tasks (on a shared account for $4 how difficult can requests for support be). How is it possible that people are going to trust you with $4000 accounts. It makes no sense. Business 101. Everyone gets the same treatment small or big, because small can become big real fast, and big can become small even faster. I have 2 clients I do Managed IT Services for. One went from 15 employees to 75, one went from 75 to 15 in the same amount of time. I went from making a lot of money from one to a little, and a little from one to a lot in the same time. One is going through tough times, the other is growing rapidly. This is life.

The fact that there employees always act snide on this board like there are no other hosts out there is also a big turnoff. If you put 2cents icons at the end of your post, you are being a smart ass. End of story. This is a turn off. The fact that you were wrong when you wrote 2cents is even worse.

I have written this in almost every other bad support from host thread on this board. There are plenty of companies out there that are professional, they support you at any level of account. Whatever the support TOS says. Thats what should be provided. Same goes with the Uptime in the TOS. Either make it that you dont get the same support, or do the work. Its just that simple.

If you say "You are a small account, what did you expect" you are a moron and have never been with a real host, or you are just being a jackass.

stinkyfingers · 02-09-2013, 10:39 PM

machete don't do support bitch

Naughty · 02-10-2013, 03:35 AM

Quote:

Originally Posted by john FVC

We have had an absolute nightmare with them. I think they have outsourced their ticket support. The amount of stuff we have broken after repeated requests is incredible. They really do feel like a sinking ship now.

I'm afraid i have to agree.
They told me we need more RAM now at 10$/Gb, but we already have 6Gb and few daily visitors.

Their outsourced support is the worst, especially for us since we are overseas, chances of us getting an actual webair tech between our working hours is nihil.

Too bad, they certainly tried hard enough.

A for effort, but...

Oracle Porn · 02-10-2013, 04:59 AM

I have been hosting at webair for a long while now and all my issues have been addressed in a timely manner, I have been with a handful of the top hosts in the industry so I think I have a decent perspective to compare.

Google Expert · 02-10-2013, 05:15 AM

Quote:

Originally Posted by Oracle Porn

I have been hosting at webair for a long while now and all my issues have been addressed in a timely manner, I have been with a handful of the top hosts in the industry so I think I have a decent perspective to compare.

You aren't running anything mssion-critical. Making static thumbnail galleries work is a no-brainer.

Klen · 02-10-2013, 05:35 AM

Quote:

Originally Posted by Cylon

You aren't running anything mssion-critical. Making static thumbnail galleries work is a no-brainer.

Yep a lot of hosts serves the purpose and it could possibly work years without any problem providing there is no any out-of-order problems like harddrive failure,utp cable failure,partition failure or anything else what require prompt response.

Kolargol · 02-10-2013, 06:28 AM

Quote:

Originally Posted by Oracle Porn

I have been hosting at webair for a long while now and all my issues have been addressed in a timely manner, I have been with a handful of the top hosts in the industry so I think I have a decent perspective to compare.

Dedicated servers and VPS come with full 24/7 support. Cheaper shared plans don't.

Oracle Porn · 02-10-2013, 06:42 AM

Quote:

Originally Posted by Cylon

You aren't running anything mssion-critical. Making static thumbnail galleries work is a no-brainer.

I'm not sure who you are, but I didn't make a single gallery in years

Oracle Porn · 02-10-2013, 06:44 AM

Quote:

Originally Posted by KlenTelaris

Yep

yep what?

Relentless · 02-10-2013, 09:21 AM

I've found that contacting Gerard gets things done. Contacting anyone else... eventually leads back to contacting Gerard. As long as he is available there, I'm happy.

suesheboy · 02-10-2013, 10:10 AM

Quote:

Originally Posted by Relentless

I've found that contacting Gerard gets things done. Contacting anyone else... eventually leads back to contacting Gerard. As long as he is available there, I'm happy.

good to know

mechanicvirus · 02-10-2013, 01:04 PM

Quote:

Originally Posted by Legendary Samir

Nobody likes drama queens for sure.

STOP POSTING

fris · 02-10-2013, 09:34 PM

i dont know anyone that would signup with them willingly

PromoterX · 02-10-2013, 10:00 PM

So this is over a $4.00 virtual account....

Seriously... four dollars?

Ridiculous.

02-09-2013, 06:35 AM	#61
adultforum SEO SPECIALIST Industry Role: Join Date: Nov 2010 Location: Europe Posts: 2,438	Kovachi, it seems you know a lot of things about webair, i would never thought that ALL users who post good words about them are from inside the company. __________________ ICQ#: 376883609 Skype: AdultSEO [email protected] SEO Specialists - will make it happen. Awesome domains for sale - Reserve yours now. It’s never too late to MAKE MONEY with BITCOIN. Use this link and receive a 10% fee discount for 6 months.

02-09-2013, 11:08 AM	#72
sandman! Icq: 14420613 Industry Role: Join Date: Mar 2001 Location: chicago Posts: 15,432	if their support sucks that bad move to another host bitching on gfy wont get anything done __________________ Need WebHosting ? Email me for some great deals [email protected]

02-09-2013, 12:30 PM	#74
icymelon Confirmed User Industry Role: Join Date: Dec 2007 Location: Las Vegas Posts: 3,220	2 years of log files could be the issue. they have a very good rep for mainstream. I was under the impression they didn't allow adult. __________________ Network Of Adult Blogs With Hardlink Rentals Available

02-09-2013, 03:39 PM	#80
suesheboy Confirmed User Industry Role: Join Date: Nov 2002 Location: FL - TN/NC Posts: 5,211	1-1/2 hours later and no response by email or phone call as requested. __________________ Adult Web Site Domain Names For Sale Adult Sex Toy Domain Names For Sale Tantric Delights, Sex Toys Blog, Tantric Sex Toys

02-09-2013, 06:05 PM	#84
suesheboy Confirmed User Industry Role: Join Date: Nov 2002 Location: FL - TN/NC Posts: 5,211	4 hours since my last email. No phone call, email or followup fixing my issue. __________________ Adult Web Site Domain Names For Sale Adult Sex Toy Domain Names For Sale Tantric Delights, Sex Toys Blog, Tantric Sex Toys

02-09-2013, 06:40 AM	#63
Kovachi So Fucking Banned Industry Role: Join Date: Sep 2012 Posts: 400	I don't know much about them, I know that they get a ton of complaints on here. I have personally tried them 3 times in the past and all were terrible experiences.

02-09-2013, 09:32 AM	#69
Cyber Fucker Hmm Industry Role: Join Date: Sep 2005 Location: On an endless road around the world for rock and roll. Posts: 12,642	What is this? Why not solve the problems directly with Webair but post shit thread here to make trolls dance and the company look bad? It's really not fair and not polite to make such drama over some potty issue. In my opinion Webair support is very nice and friendly. Sure there are some more and less experienced techs in various fields but it's just a matter of requesting the one who knows the subject and then the job is done in no time. And I'm not fake person to tell that. Does Webair care only about huge whales? I don't think so, I'm just a small guy with a small server yet I've been always treated serious and they have been always doing everything to make me satisfied. I've hosted also with 4 other companies and Webair is so far the best and most reliable one. Just a little more common sense people because this whole thread is just silly.

02-09-2013, 02:24 PM	#79
bl4h Confirmed User Join Date: Jul 2006 Location: Philadelphia Posts: 1,282	as i said in the other webair thread. the guys and girls dont suck, theyre very nice. their system sucks. if you have the amount of clients webair has and only get a thread every couple months i think theyre doing pretty well webair is top notch...considering like i said they could use improvement in the getting-shit-done department. i mean it took a month to get my $50 to post fake favorable reviews the last time

02-09-2013, 05:40 PM	#83
CyberHustler So Fucking Banned Industry Role: Join Date: Feb 2006 Posts: 25,214	Nice read, shit list updated.

02-09-2013, 06:32 PM	#85
suesheboy Confirmed User Industry Role: Join Date: Nov 2002 Location: FL - TN/NC Posts: 5,211	On the phone now with the tech. Took 20 minutes to convince him that they were in fact hosting the sites in question...to prove it I had to graffiti a site to say "hello webair" to prove where it was. ...now they are working on it. __________________ Adult Web Site Domain Names For Sale Adult Sex Toy Domain Names For Sale Tantric Delights, Sex Toys Blog, Tantric Sex Toys

02-09-2013, 10:32 PM	#87
Supz Arthur Flegenheimer Industry Role: Join Date: Jul 2006 Location: New York City Posts: 11,056	If you cannot support shared or VPS accounts you should not sell them. As a customer, what makes you think that if they cannot support even the smallest tasks (on a shared account for $4 how difficult can requests for support be). How is it possible that people are going to trust you with $4000 accounts. It makes no sense. Business 101. Everyone gets the same treatment small or big, because small can become big real fast, and big can become small even faster. I have 2 clients I do Managed IT Services for. One went from 15 employees to 75, one went from 75 to 15 in the same amount of time. I went from making a lot of money from one to a little, and a little from one to a lot in the same time. One is going through tough times, the other is growing rapidly. This is life. The fact that there employees always act snide on this board like there are no other hosts out there is also a big turnoff. If you put 2cents icons at the end of your post, you are being a smart ass. End of story. This is a turn off. The fact that you were wrong when you wrote 2cents is even worse. I have written this in almost every other bad support from host thread on this board. There are plenty of companies out there that are professional, they support you at any level of account. Whatever the support TOS says. Thats what should be provided. Same goes with the Uptime in the TOS. Either make it that you dont get the same support, or do the work. Its just that simple. If you say "You are a small account, what did you expect" you are a moron and have never been with a real host, or you are just being a jackass.

02-09-2013, 10:39 PM	#88
stinkyfingers Confirmed User Industry Role: Join Date: Sep 2007 Location: Canada Posts: 657	machete don't do support bitch __________________ how can i help you today ?

02-10-2013, 04:59 AM	#90
Oracle Porn Affiliate Industry Role: Join Date: Oct 2002 Location: Icq: 94-399-723 Posts: 24,432	I have been hosting at webair for a long while now and all my issues have been addressed in a timely manner, I have been with a handful of the top hosts in the industry so I think I have a decent perspective to compare.

02-10-2013, 09:21 AM	#96
Relentless www.EngineFood.com Industry Role: Join Date: Aug 2006 Posts: 5,698	I've found that contacting Gerard gets things done. Contacting anyone else... eventually leads back to contacting Gerard. As long as he is available there, I'm happy. __________________ Website Secure \| Engine Food ICQ# 266-942-896

02-10-2013, 09:34 PM	#99
fris Too lazy to set a custom title Industry Role: Join Date: Aug 2002 Posts: 55,214	i dont know anyone that would signup with them willingly __________________ Since 1999: 69 Adult Industry awards for Best Hosting Company and professional excellence. WP Stuff

02-10-2013, 10:00 PM	#100
PromoterX Confirmed User Industry Role: Join Date: Sep 2010 Posts: 949	So this is over a $4.00 virtual account.... Seriously... four dollars? Ridiculous.