Fraudlent transactio on my Paxum card

[grzepa]

So yesterday I see my Paxum mastercard was banged 2 times by someone from Australia for a total close to $250, anyone had experiences in getting refunds from Paxum ?

[grzepa]

Ok so i got their reply, it's a joke:

On May 16 i got email there are fraudlent transactions on my card asking if its me, an automated message. On May 17 i replied saying its not me, and the transactions are fraudlent which should result in mastercard closure.

However the card was not locked, and another 2 fraudlent transactions appeared on May 18. Now they are replying I should contact the vendor (Coles Group & Myer Gift Cards) and that there is little chance of getting chargeback since I IGNORED theire request to cancel the card.

I never ignored it, if they closed it at the time I replied my card would not be banged on May 18.

I hope someone from Paxum reads this.

[Matyko]

Originally Posted by grzepa

So yesterday I see my Paxum mastercard was banged 2 times by someone from Australia for a total close to $250, anyone had experiences in getting refunds from Paxum ?

Never had such issues, but I never keep any significant money on the mastercard for safety reasons..

[brassmonkey]

call mastercard

[AdultKing]

Originally Posted by grzepa

So yesterday I see my Paxum mastercard was banged 2 times by someone from Australia for a total close to $250, anyone had experiences in getting refunds from Paxum ?

You can charge back the transactions with Paxum, it costs $40 per chargeback I believe.

So it will cost you $80 to charge back the $250.

Originally Posted by grzepa

However the card was not locked, and another 2 fraudlent transactions appeared on May 18. Now they are replying I should contact the vendor (Coles Group & Myer Gift Cards) and that there is little chance of getting chargeback since I IGNORED theire request to cancel the card.

Coles Group & Myer Gift Cards is the gift card division of a major retail chain in Australia. What it looks like someone has done is to buy gift cards with your card number so they can redeem those or on-sell them. It's a less risky way for CC thieves to launder the proceeds from stolen card details.

These gift cards can be used to purchase goods or they can be resold.

[grzepa]

Originally Posted by AdultKing

You can charge back the transactions with Paxum, it costs $40 per chargeback I believe.

So it will cost you $80 to charge back the $250.

Yes Im aware of that but, like i said they say "I ignored" their request to have the card cancelled (which is a total BS) Im a bit afraid to lose another $80.

[klinton]

happened to me maybe 2 times before with paxum... the only way to fix this is to order new card b) dont put any money on your card

Strangely, it always happened 1-3 months AFTER when I bought something in US online shops...rogue employers ?

[grzepa]

Originally Posted by klinton

happened to me maybe 2 times before with paxum... the only way to fix this is to order new card b) dont put any money on your card

Strangely, it always happened 1-3 months AFTER when I bought something in US online shops...rogue employers ?

Klinton, have you tried charging back the money ? With Payoneer, no problem, everything went smooth.

[klinton]

nope, I didnt even bother as the charges were lower than so called "chargeback fee"
search the board, maybe contact someone who had similar experience like you....

Originally Posted by grzepa

Klinton, have you tried charging back the money ? With Payoneer, no problem, everything went smooth.

[JesseQuinn]

Originally Posted by grzepa

Ok so i got their reply, it's a joke:

On May 16 i got email there are fraudlent transactions on my card asking if its me, an automated message. On May 17 i replied saying its not me, and the transactions are fraudlent which should result in mastercard closure.

However the card was not locked, and another 2 fraudlent transactions appeared on May 18. Now they are replying I should contact the vendor (Coles Group & Myer Gift Cards) and that there is little chance of getting chargeback since I IGNORED theire request to cancel the card.

I never ignored it, if they closed it at the time I replied my card would not be banged on May 18.

I hope someone from Paxum reads this.

If what you wrote above that I emphasized in bold is 100% accurate this is not fair. You should not be held accountable for the May 18th fraud transactions if you notified them a day earlier (assuming here you didn't notify them at 11pm on May 17th or something). there is no logical or ethical basis for that.

If you told them your card was used fraudulently you should not have expected to have to request a card closure. never dealt with a bank that gave me an option to keep a card open after a fraud trans complaint.

RuthB from Paxum is bomb, would recommend you contact her directly.

ensure you're able to provide screencaps of all communication and an email forward of the request to freeze your card on May 17, prior to the fraud the next day. without that you're probably sol.

sent Ruth a PM notifying her of this thread, she's diligent as fuck so if anyone can help resolve this fairly she can. wish ya luck in sorting this out

[klinton]

hey Jesse, lets do some drugs together !

[JesseQuinn]

huh? my drug of choice is endorphins, down for an Insanity max followed by a 5 mile beach run?

[klinton]

[grzepa]

Originally Posted by JesseQuinn

there is no logical or ethical basis for that.

I
RuthB from Paxum is bomb, would recommend you contact her directly.

Thanks for the help Jesse ! I just sent her PM. Yes I do have all the conversation stored.

[LetterTwenty7]

Originally Posted by Matyko

Never had such issues, but I never keep any significant money on the mastercard for safety reasons..

It's never happened to me, but I agree with Matyko since I heard that some people have had similar issues.

[klinton]

actually, comparing paxum to paypal...
paxum is great and paypal is total shit...
paxum 1: paypal 0

[grzepa]

Alright so ms. RuthB, she kindly replied to my email she overlooked this thread...but it was 2 weeks ago. Silence since then.

[plaster]

I'm going off my sniffer radar but something is off with paxum.

[brassmonkey]

Originally Posted by plaster

I'm going off my sniffer radar but something is off with paxum.

they have remote employees. i never keep money there.

[CaptainHowdy]

Originally Posted by klinton

actually, comparing paxum to paypal...
paxum is great and paypal is total shit...
paxum 1: paypal 0

...

[JesseQuinn]

Originally Posted by grzepa

Alright so ms. RuthB, she kindly replied to my email she overlooked this thread...but it was 2 weeks ago. Silence since then.

seriously? I'm genuinely surprised by that, Ruth has always been incredibly prompt in replying to me in the past when I have had questions/concerns.

I hate it when companies pull this ish, the worst thing is just total radio silence. It's not that fucking hard to talk to people, get that we all have busy schedules but two weeks is...excessive and frankly unacceptable when money is at stake.

in terms of Paxum overall, I honestly have never used it, as the only contractors I have who could have benefited from it in the past would have had to jump through massive hoops to set up their own accounts to withdraw payments. totally get KYC rules but really not down with asking my contractors to get their docs notarized and translated in order to be accepted. Easier and cheaper to switch them to another method that is equally legit but less of a hassle/expense.

I hope you're able to get this resolved fairly.

Recently one of my long term/solid/trusted peeps went through a similar issue with Payoneer (fraud withdrawals on her card) and granted I had to call a couple times on her behalf to make sure her case was treated as a priority but this happened well after you posted this thread and her issue is almost fully resolved at this point. And they are keeping her up to date on the progress throughout

Payoneer reps really do try to help, at least via phone support which is the only method of contact my impatient type A azz can stand to use. email support is like sticking pins underneath my nails, the replies are so obtuse and delayed but on the phone they are competent and get ish done

they sent me blank copies of all the docs she needed to fill out for the fraud dispute (no privacy issue there, just requested blank copies so I could help her brilliant but ESL derrier fill em out properly privately) so I could help her with em. it's being handled and she's been receiving info and timelines throughout on when she can expect the issue to be resolved

Again assuming everything that you've described is correct this is kinda bullshit. At the very least you deserve communication to find out where you stand and what you need to do on your end to get this fixed.

here's hoping the gfy notification system helps. wish ya luck