How do you handle "asshole" and "trouble" customers? - GoFuckYourself.com

BradM · 10-30-2008, 09:19 AM

Customers who buy and CB, then try (sometimes get through) to buy again... customers who drain your customer service because they are crazy etc.

How do you handle them? Do you blow them off, tell them off, deal with them in a kind and courteous manner?

AaronM · 10-30-2008, 09:34 AM

Send a bill to their home address and make it not so discreet.

BradM · 10-30-2008, 09:36 AM

Quote:

Originally Posted by AaronM

Send a bill to their home address and make it not so discreet.

Yea I am very tempted to do something like this for a recent guy.

Nikki_Licks · 10-30-2008, 09:37 AM

Quote:

Originally Posted by AaronM

Send a bill to their home address and make it not so discreet.

Good one

That would sure fix their ass

PurrrsianPussyKat · 10-30-2008, 09:38 AM

I deal with all my customers in as kind an courteous a manner as I can. Luckily I do 99% of my communications via email, so I can scream at them while I'm typing "have a great day!"

LAJ · 10-30-2008, 09:58 AM

I give them the benefit of the doubt and then if they cross the line I cut them loose for good.

MikeSmoke · 10-30-2008, 10:07 AM

Usually I try to be as polite as possible. Once though, I had a guy in his late 70s who'd been a problem for years - he'd recently upgraded from WebTV to a PC, and insisted that he couldn't stream videos on my VOD system because my entire system was broken. I made several offers to help him troubleshoot his computer and figure out the problem - and he not only cursed me out because obviously my system was broken and I had no idea what I was doing - but then went on messageboards to do the same. He became a laughingstock on the messageboards, and I sent him an email thanking him for his past business, and instructing him NEVER to do business with me again - telling him that any attempts to join any of my sites would be refused and any DVD orders through the mail (because he refused to order online) would be returned unopened. Haven't heard from him since

Dame · 10-30-2008, 10:21 AM

I worked Member support several years for NA and I was always friendly and courteous. There might have been a couple of times where it was hard to be nice but I had to bite my tongue and stop my fingers from typing something sarcastic.

BradM · 10-30-2008, 10:22 AM

Quote:

Originally Posted by Dame

stop my fingers from typing something sarcastic.

You're a better person than I am that's for sure.

GetSCORECash · 10-30-2008, 11:00 AM

we had one guy, who we block him from calling us. We would block every number he would call us from untill he stoped.

webmasterchecks · 10-30-2008, 11:04 AM

be nice/professional, deal with it as a cost of doing business, and worry about the important stuff.

you can get unnecessarily stressed out if you dwell on stuff you cant really change much, some constant % will always be that way, hopefully its small

RRRED · 10-30-2008, 11:12 AM

Quote:

Originally Posted by MikeSmoke

Usually I try to be as polite as possible. Once though, I had a guy in his late 70s who'd been a problem for years - he'd recently upgraded from WebTV to a PC, and insisted that he couldn't stream videos on my VOD system because my entire system was broken. I made several offers to help him troubleshoot his computer and figure out the problem - and he not only cursed me out because obviously my system was broken and I had no idea what I was doing - but then went on messageboards to do the same. He became a laughingstock on the messageboards, and I sent him an email thanking him for his past business, and instructing him NEVER to do business with me again - telling him that any attempts to join any of my sites would be refused and any DVD orders through the mail (because he refused to order online) would be returned unopened. Haven't heard from him since

That is the funniest thing I've ever heard, omg.... and HI Mike!

Barefootsies · 10-30-2008, 11:29 AM

When I get a bounced check, charge back or issues a refund....

I will write to CCB/Verotel instructing them to block this person's name, credit card, and IP from ever signing up again.

Which I also CC to the customer.

A few over the years have wrote me to complain, or plead their case. I refer them back to the original e-mail sent at the time of transaction, and hope they enjoyed their credit.

seeric · 10-30-2008, 11:30 AM

we have a guy that we are almost about to get a restraining order against at the moment.

BradM · 10-30-2008, 11:32 AM

Quote:

Originally Posted by A1R3K

we have a guy that we are almost about to get a restraining order against at the moment.

I had a guy threaten a bunch of crap on the phone. I called the OC Sheriff and they came out and made a report. Then I got a call from the guys local PD in New York saying the DA wants to go after the guy. Apparently he hires plummers etc to come and fix his stuff then pulls out a shotgun and tells them to GTFO when they are done because he doesn't want to pay them. So they said "enough is enough, will you come out to NY and testify?"

Sly · 10-30-2008, 11:33 AM

I can tell you one thing... it really makes you appreciate the good ones and those that say "thanks". Some people... you just scratch your head wondering where they grew up.

EmpireAutopilot · 10-30-2008, 11:41 AM

I don't trust you to judge "trouble" customers. You are one of the most ignorant pieces of shit I've ever seen in my life. The fact that you are anywhere near customers is hilariously pathetic.

BradM · 10-30-2008, 11:43 AM

Quote:

Originally Posted by EmpireAutopilot

I don't trust you to judge "trouble" customers. You are one of the most ignorant pieces of shit I've ever seen in my life. The fact that you are anywhere near customers is hilariously pathetic.

You've never "seen" me. So you're not really a good judge of that. I think that is hilariously pathetic.

10-30-2008, 11:48 AM

Quote:

Originally Posted by EmpireAutopilot

I don't trust you to judge "trouble" customers. You are one of the most ignorant pieces of shit I've ever seen in my life. The fact that you are anywhere near customers is hilariously pathetic.

Agreed.

BradM · 10-30-2008, 11:49 AM

Quote:

Originally Posted by JaneB

Agreed.

I posted a cute pic of you, check it out in my new thread.

10-30-2008, 11:50 AM

Quote:

Originally Posted by BradM

I posted a cute pic of you, check it out in my new thread.

I did check it out. It is so sad that you would post pictures of your mother on here.

BradM · 10-30-2008, 11:52 AM

Quote:

Originally Posted by JaneB

I did check it out. It is so sad that you would post pictures of your mother on here.

You're clever, that's why I like you. I'm after you for your brains - obviously.

10-30-2008, 11:55 AM

Quote:

Originally Posted by BradM

You're clever, that's why I like you. I'm after you for your brains - obviously.

I am more clever at than you are. You do the same shit over and over again. You need to update your skills.

Redmanthatcould · 10-30-2008, 11:57 AM

We have customer service and fraud departments that handle that. So luckily, I don't handle any of it

2012 · 10-30-2008, 12:03 PM

Eat his liver with some farver beans and a nice chianti!

Jack Sparrow · 10-30-2008, 12:14 PM

seriously: i will do everything to get them satisfied, because these assholes can damage your business for live.. not only surfers or customers, the worst people i get this shit with is fellow webmasters. Some will do anything to hurt anyones biz and they arent shy of spreading lies. But that aside.

Try to keep them satisfied, make sure to safe your chatlogs. Thats my oponion ;)

2012 · 10-30-2008, 12:17 PM

Quote:

Originally Posted by fartfly

Eat his liver with some farver beans and a nice chianti!

sphhh sphhh sphhh sphhh sphhh sphhh sphhh

HorseShit · 10-30-2008, 12:18 PM

on the envelope to their house

Joe Black <--name
Attn: GUY WITH A SMALL DICK.
ADDRESS INFO

Barefootsies · 10-30-2008, 12:25 PM

Quote:

Originally Posted by jdavis

on the envelope to their house

Joe Black <--name
Attn: GUY WITH A SMALL DICK.
ADDRESS INFO

Doctor Dre · 10-30-2008, 12:32 PM

Quote:

Originally Posted by BradM

Customers who buy and CB, then try (sometimes get through) to buy again... customers who drain your customer service because they are crazy etc.

How do you handle them? Do you blow them off, tell them off, deal with them in a kind and courteous manner?

I deal with them in a courteous manner a couple times, then if they don't change their attitude I tell them to fuckof

Jack Sparrow · 10-30-2008, 01:10 PM

Quote:

Originally Posted by Doctor Dre

I deal with them in a courteous manner a couple times, then if they don't change their attitude I tell them to fuckof

Hrhr

good call.

Klen · 10-30-2008, 01:10 PM

Quote:

Originally Posted by PurrrsianPussyKat

I deal with all my customers in as kind an courteous a manner as I can. Luckily I do 99% of my communications via email, so I can scream at them while I'm typing "have a great day!"

Remind me to my father who is polite over phone and when he hangs he start to curse to stars.

GrouchyAdmin · 10-30-2008, 01:17 PM

I usually refuse to do future work for them. If they're no good for the payment, I refuse to support any product I've made for them and tell everyone else in the industry who do tasks similar to myself to avoid working with them.

CB customers just get banned for life at the gateway level. Customer service, if they get to be more 'chatty' or problematic, are given the polite information that their issue has been dealt with, and they may utilize the full access of that which they paid for. If they get too creepy, or try to come on to any females who may be in CS, first they're politely asked to allow the service rep to return to their task, and worst case, a restraining order is threatened.

MikeSmoke · 10-30-2008, 04:21 PM

Quote:

Originally Posted by RRRED

That is the funniest thing I've ever heard, omg.... and HI Mike!

Thanks...and welcome back, Nicole!!!

mrwilson · 10-30-2008, 04:31 PM

a roll of duck tape a couple meters of rope a tube of lube and a large pineapple

10-30-2008, 09:19 AM	#1
BradM Confirmed User Join Date: Dec 2003 Location: 1123,6536,5231 Posts: 3,397	How do you handle "asshole" and "trouble" customers? Customers who buy and CB, then try (sometimes get through) to buy again... customers who drain your customer service because they are crazy etc. How do you handle them? Do you blow them off, tell them off, deal with them in a kind and courteous manner?

10-30-2008, 09:38 AM	#5
PurrrsianPussyKat Confirmed User Join Date: Jan 2004 Location: Lost in the mountains Posts: 2,088	I deal with all my customers in as kind an courteous a manner as I can. Luckily I do 99% of my communications via email, so I can scream at them while I'm typing "have a great day!" __________________ Need a reliable, reasonably priced php programmer? Hit me up! 2934409

10-30-2008, 09:58 AM	#6
LAJ Gingerific Industry Role: Join Date: Jun 2001 Location: Austin Posts: 5,568	I give them the benefit of the doubt and then if they cross the line I cut them loose for good. __________________ YNOT.com - The original industry resource email jay at ynot dot com or skype LAJConsulting

10-30-2008, 10:07 AM	#7
MikeSmoke Confirmed User Join Date: Nov 2002 Location: SoCal Posts: 3,233	Usually I try to be as polite as possible. Once though, I had a guy in his late 70s who'd been a problem for years - he'd recently upgraded from WebTV to a PC, and insisted that he couldn't stream videos on my VOD system because my entire system was broken. I made several offers to help him troubleshoot his computer and figure out the problem - and he not only cursed me out because obviously my system was broken and I had no idea what I was doing - but then went on messageboards to do the same. He became a laughingstock on the messageboards, and I sent him an email thanking him for his past business, and instructing him NEVER to do business with me again - telling him that any attempts to join any of my sites would be refused and any DVD orders through the mail (because he refused to order online) would be returned unopened. Haven't heard from him since __________________ icq: 541-739-92

10-30-2008, 11:00 AM	#10
GetSCORECash Confirmed User Industry Role: Join Date: Mar 2008 Location: Miami Posts: 5,527	we had one guy, who we block him from calling us. We would block every number he would call us from untill he stoped. __________________ \| skype: getscorecash \| ICQ: 59-271-063 \| New Sites: \| SCORELAND2 \| Roku Channel SCORETV.TV \| 60PLUSMILFS \| \| Big Tit Hooker \| Tits And Tugs \| Big Boobs POV \| Karla James \| \| Naughty Foot Jobs \| Linsey's World \| Busty Arianna Sinn \| Get SCORE Cash \|

10-30-2008, 09:34 AM	#2
AaronM Too lazy to set a custom title Industry Role: Join Date: Oct 2001 Location: ┌∩┐ ◣_◢ ┌∩┐ Posts: 46,909	Send a bill to their home address and make it not so discreet.

10-30-2008, 10:21 AM	#8
Dame Confirmed User Join Date: May 2005 Posts: 354	I worked Member support several years for NA and I was always friendly and courteous. There might have been a couple of times where it was hard to be nice but I had to bite my tongue and stop my fingers from typing something sarcastic.

10-30-2008, 11:04 AM	#11
webmasterchecks Confirmed User Join Date: Oct 2006 Location: Phoenix Posts: 1,685	be nice/professional, deal with it as a cost of doing business, and worry about the important stuff. you can get unnecessarily stressed out if you dwell on stuff you cant really change much, some constant % will always be that way, hopefully its small __________________ Webmasterchecks Affiliate Payments - fully compatible with nats/mpa3

10-30-2008, 11:29 AM	#13
Barefootsies Choice is an Illusion Industry Role: Join Date: Feb 2005 Location: Land of Obama Posts: 42,635	When I get a bounced check, charge back or issues a refund.... I will write to CCB/Verotel instructing them to block this person's name, credit card, and IP from ever signing up again. Which I also CC to the customer. A few over the years have wrote me to complain, or plead their case. I refer them back to the original e-mail sent at the time of transaction, and hope they enjoyed their credit. __________________ Should You Email Your Members? Link1 \| Link2 \| Link3 Enough Said. "Would you rather live like a king for a year or like a prince forever?"

10-30-2008, 11:30 AM	#14
seeric .......... Industry Role: Join Date: Aug 2004 Location: .......... Posts: 41,917	we have a guy that we are almost about to get a restraining order against at the moment.

10-30-2008, 11:33 AM	#16
Sly Let's do some business! Industry Role: Join Date: Sep 2004 Location: Austin, TX Posts: 31,289	I can tell you one thing... it really makes you appreciate the good ones and those that say "thanks". Some people... you just scratch your head wondering where they grew up. __________________ Vacares - Web Hosting, Domains, O365, Security & More - Paxum and BTC Accepted Wanted: CCBill pay sites for sale

10-30-2008, 11:41 AM	#17
EmpireAutopilot Confirmed User Join Date: Apr 2008 Location: United States Posts: 404	I don't trust you to judge "trouble" customers. You are one of the most ignorant pieces of shit I've ever seen in my life. The fact that you are anywhere near customers is hilariously pathetic.

10-30-2008, 11:57 AM	#24
Redmanthatcould Confirmed User Industry Role: Join Date: Dec 2006 Posts: 2,771	We have customer service and fraud departments that handle that. So luckily, I don't handle any of it

10-30-2008, 12:03 PM	#25
2012 So Fucking What Industry Role: Join Date: Jul 2006 Posts: 17,189	Eat his liver with some farver beans and a nice chianti! __________________ best host: Webair \| best sponsor: Kink \| best coder: 688218966 \| Go Fuck Yourself

10-30-2008, 12:14 PM	#26
Jack Sparrow Almost goners.. Industry Role: Join Date: May 2008 Location: Netherlands Posts: 11,420	seriously: i will do everything to get them satisfied, because these assholes can damage your business for live.. not only surfers or customers, the worst people i get this shit with is fellow webmasters. Some will do anything to hurt anyones biz and they arent shy of spreading lies. But that aside. Try to keep them satisfied, make sure to safe your chatlogs. Thats my oponion ;)

10-30-2008, 12:18 PM	#28
HorseShit Too lazy to set a custom title Join Date: Dec 2004 Posts: 17,513	on the envelope to their house Joe Black <--name Attn: GUY WITH A SMALL DICK. ADDRESS INFO

10-30-2008, 01:17 PM	#33
GrouchyAdmin Now choke yourself! Industry Role: Join Date: Apr 2006 Posts: 12,085	I usually refuse to do future work for them. If they're no good for the payment, I refuse to support any product I've made for them and tell everyone else in the industry who do tasks similar to myself to avoid working with them. CB customers just get banned for life at the gateway level. Customer service, if they get to be more 'chatty' or problematic, are given the polite information that their issue has been dealt with, and they may utilize the full access of that which they paid for. If they get too creepy, or try to come on to any females who may be in CS, first they're politely asked to allow the service rep to return to their task, and worst case, a restraining order is threatened. __________________ AIM: GrouchyGfy

10-30-2008, 04:31 PM	#35
mrwilson mrwilson 2.0 Industry Role: Join Date: Jul 2007 Location: ICQ: 465406783 Posts: 5,122	a roll of duck tape a couple meters of rope a tube of lube and a large pineapple