Phatservers/Amerinoc - GoFuckYourself.com

nolongerexists · 09-21-2009, 03:16 AM

Hey, I would have used your Ticket system... but well, it doesnt work (error "License Validation Failed."). Your server (and my Virtual acc.) has been down for a couple of hours (and counting).

It's named nefarian.amerinoc.com. I think you will need to move me elsewhere because it's not the first time.

area51 - BANNED FOR LIFE · 09-21-2009, 03:18 AM

send an email to [email protected] or call them moron

nolongerexists · 09-21-2009, 03:22 AM

Didn't see it @ http://amerinoc.com/support.html

Thank tho, moron. :-)

09-21-2009, 06:38 AM

Uhh, AmeriNOC was PhatServers before they were AmeriNOC, and PhatServers is still up, so [email protected] will work just as good as [email protected] so try those emails out.. Mike and the team are not hard to get a hold of.

nolongerexists · 09-21-2009, 06:53 AM

Seems it was kind of hard to monitor apache on this particular machine. Sent emails to both addresses a few hours ago and just received a reply. Anyway I'm up already... and not too happy.

18teens · 09-21-2009, 07:34 AM

Quote:

Originally Posted by blindzior

Seems it was kind of hard to monitor apache on this particular machine. Sent emails to both addresses a few hours ago and just received a reply. Anyway I'm up already... and not too happy.

Strange, support normally responds within a few minutes.

nolongerexists · 09-21-2009, 07:38 AM

Quote:

Originally Posted by 18teens

Strange, support normally responds within a few minutes.

To be honest I have never experienced such quick replies. Maybe because I'm not overusing the Priority function with tickets. Anyway it was something around 6h of downtime becasue of some hardware issues... And logging into support area where you can issue Urgent tickets is impossible.

Not good

chemicaleyes · 09-21-2009, 07:41 AM

Always get a support reply within about 10 mins and no need to change the ticket priority.

18teens · 09-21-2009, 09:03 AM

Quote:

Originally Posted by blindzior

To be honest I have never experienced such quick replies. Maybe because I'm not overusing the Priority function with tickets. Anyway it was something around 6h of downtime becasue of some hardware issues... And logging into support area where you can issue Urgent tickets is impossible.

Not good

All I ever do is email them.

09-21-2009, 12:50 PM

Quote:

Originally Posted by blindzior

To be honest I have never experienced such quick replies. Maybe because I'm not overusing the Priority function with tickets. Anyway it was something around 6h of downtime becasue of some hardware issues... And logging into support area where you can issue Urgent tickets is impossible.

Not good

Well, it's a once in a while thing that happens, I've been hosting with AmeriNOC/PhatServers for years, and only pay $9.95/mo and get instant replies from both tickets and emails, longest I ever waited was 10 minutes...

gornyhuy · 09-21-2009, 01:02 PM

I've never used a ticket at all, so never even dealt with 'priority' levels. Just email support from your regular email that is associated with the account and you are fixed lightening fast.

I got the same fast insane tech support when I was on $9 hosting as now when I have multiple dedicated boxes. They don't seem to differentiate.

Angry Jew Cat - Banned for Life · 09-21-2009, 01:07 PM

phatservers has always been very prompt replying to my support emails.

nolongerexists · 09-21-2009, 01:10 PM

Well, it has been fixed eventually. As I said in #5, the regular mail to support@ has been sent and reply was nowhere near 10-30-60 minutes ;-)

It's all good now, tho. Just a little bad taste in mouth

09-21-2009, 03:16 AM	#1
nolongerexists Confirmed User Industry Role: Join Date: Apr 2003 Posts: 1,096	Phatservers/Amerinoc Hey, I would have used your Ticket system... but well, it doesnt work (error "License Validation Failed."). Your server (and my Virtual acc.) has been down for a couple of hours (and counting). It's named nefarian.amerinoc.com. I think you will need to move me elsewhere because it's not the first time. __________________ work smart not hard ;)

09-21-2009, 03:22 AM	#3
nolongerexists Confirmed User Industry Role: Join Date: Apr 2003 Posts: 1,096	Didn't see it @ http://amerinoc.com/support.html Thank tho, moron. :-) __________________ work smart not hard ;)

09-21-2009, 07:41 AM	#8
chemicaleyes UNSTOPPABLE Join Date: Aug 2003 Location: UK :: ICQ# 156068 Posts: 11,569	Always get a support reply within about 10 mins and no need to change the ticket priority. __________________ No way as way, No limitation as limitation. AmeriNOC formally PhatServers

09-21-2009, 01:02 PM	#11
gornyhuy Chafed. Join Date: May 2002 Location: Face Down in Pussy Posts: 18,041	I've never used a ticket at all, so never even dealt with 'priority' levels. Just email support from your regular email that is associated with the account and you are fixed lightening fast. I got the same fast insane tech support when I was on $9 hosting as now when I have multiple dedicated boxes. They don't seem to differentiate. __________________ icq:159548293

09-21-2009, 01:10 PM	#13
nolongerexists Confirmed User Industry Role: Join Date: Apr 2003 Posts: 1,096	Well, it has been fixed eventually. As I said in #5, the regular mail to support@ has been sent and reply was nowhere near 10-30-60 minutes ;-) It's all good now, tho. Just a little bad taste in mouth __________________ work smart not hard ;)

09-21-2009, 03:18 AM	#2
area51 - BANNED FOR LIFE So Fucking Banned Join Date: Aug 2009 Posts: 3,164	send an email to [email protected] or call them moron

09-21-2009, 06:38 AM	#4
Killswitch - BANNED FOR LIFE Guest Posts: n/a	Uhh, AmeriNOC was PhatServers before they were AmeriNOC, and PhatServers is still up, so [email protected] will work just as good as [email protected] so try those emails out.. Mike and the team are not hard to get a hold of.

09-21-2009, 06:53 AM	#5
nolongerexists Confirmed User Industry Role: Join Date: Apr 2003 Posts: 1,096	Seems it was kind of hard to monitor apache on this particular machine. Sent emails to both addresses a few hours ago and just received a reply. Anyway I'm up already... and not too happy. __________________ work smart not hard ;)

09-21-2009, 01:07 PM	#12
Angry Jew Cat - Banned for Life (felis madjewicus) Industry Role: Join Date: Jul 2006 Location: In Mom & Dad's Basement Posts: 20,368	phatservers has always been very prompt replying to my support emails.