Epassporte + Their HORRIBLE sales/CS service [for BUSINESS clients!!!] + 9% charge?!? - GoFuckYourself.com

ContentPimp · 02-02-2010, 02:47 AM

NOTE: Michael O can't help me here, because this is not his department. So please, read on!

I emailed Epassporte 2 weeks ago, inquiring to open a business account, 10 days later I get a reply. I write back, and now I have to wait an other 10 days to get a simple answer. Where the FUCK is the customer service??

Business Epassporte charges 9% (apparently) if a personal account goes to send funds to a business account. 9%!!!!

This is ludicrously high fee compared to competing merchant accounts in the first place, BUT OK.... AT LEAST they could provide some proper customer service, hell I am making a SALES inquiry and it takes WEEKs to get an answer, even though it should take a day or two!!!

Lets not get started on their horrible Me-Speaky-No-Englishy support!!!

Michael O · 02-02-2010, 03:27 AM

I apologize for the issues you have had please forward the latest email you have sent to [email protected] and I will make sure you get an answer today.

seeandsee · 02-02-2010, 04:04 AM

MO the KING

ContentPimp · 02-02-2010, 04:23 AM

Dang MO is fast, and has always been.

One thing I would like to know, what is the underlying problem with epass, how come NONE of the other departments/contacts can answer emails promptly...

lagcam · 02-02-2010, 05:49 AM

Quote:

Originally Posted by tinafaye

NOTE: Michael O can't help me here, because this is not his department. So please, read on!

I emailed Epassporte 2 weeks ago, inquiring to open a business account, 10 days later I get a reply. I write back, and now I have to wait an other 10 days to get a simple answer. Where the FUCK is the customer service??

Business Epassporte charges 9% (apparently) if a personal account goes to send funds to a business account. 9%!!!!

This is ludicrously high fee compared to competing merchant accounts in the first place, BUT OK.... AT LEAST they could provide some proper customer service, hell I am making a SALES inquiry and it takes WEEKs to get an answer, even though it should take a day or two!!!

Lets not get started on their horrible Me-Speaky-No-Englishy support!!!

I think you are missing the REAL point of having an epassporte business account.

It is not to receive money in, but to easily and cheaply pay money out (at $2 a payment)

Unless I am mistaken, there is presently no other system around that lets you pay out to webmasters all over the world in seconds, at a cost of just $2 payment. You can make payments from a personal account also, but with personal accounts certain high risk countries including Philippines and parts of Eastern Europe (see epassporte.com for the full list) are off limits and you cannot pay to them.

It is true general epassporte customer service could be better, but for that alone, epassporte is WORTH all the headache to get a business account.

It actually took me about 6 months !! but as I say was worth it in the end.

ContentPimp · 02-02-2010, 05:58 AM

Quote:

Originally Posted by lagcam

I think you are missing the REAL point of having an epassporte business account.

It is not to receive money in, but to easily and cheaply pay money out (at $2 a payment)

Unless I am mistaken, there is presently no other system around that lets you pay out to webmasters all over the world in seconds, at a cost of just $2 payment. You can make payments from a personal account also, but with personal accounts certain high risk countries including Philippines and parts of Eastern Europe (see epassporte.com for the full list) are off limits and you cannot pay to them.

It is true general epassporte customer service could be better, but for that alone, epassporte is WORTH all the headache to get a business account.

It actually took me about 6 months !! but as I say was worth it in the end.

Not missing the point at all, It's a totally different scenario...

I want to open a BUSINESS account for my BUSINESS to accept payment from my CUSTOMERS wishing to pay via epass

ToBad · 02-02-2010, 08:25 AM

I am still waiting to hear from ePassporte is on my business account application. It's been about 25 days with no email or phone call. Have almost forgotten about my application until I read this thread.

Michael O · 02-02-2010, 05:03 PM

Quote:

Originally Posted by ToBad

I am still waiting to hear from ePassporte is on my business account application. It's been about 25 days with no email or phone call. Have almost forgotten about my application until I read this thread.

I apologize for this please email me your email, name/company name and I will look into it

Octopus · 02-05-2010, 02:46 AM

Michael O can solve any problem with epassporte! Thank you Michael!

02-02-2010, 02:47 AM	#1
ContentPimp Confirmed User Join Date: Nov 2008 Posts: 3,184	Epassporte + Their HORRIBLE sales/CS service [for BUSINESS clients!!!] + 9% charge?!? NOTE: Michael O can't help me here, because this is not his department. So please, read on! I emailed Epassporte 2 weeks ago, inquiring to open a business account, 10 days later I get a reply. I write back, and now I have to wait an other 10 days to get a simple answer. Where the FUCK is the customer service?? Business Epassporte charges 9% (apparently) if a personal account goes to send funds to a business account. 9%!!!! This is ludicrously high fee compared to competing merchant accounts in the first place, BUT OK.... AT LEAST they could provide some proper customer service, hell I am making a SALES inquiry and it takes WEEKs to get an answer, even though it should take a day or two!!! Lets not get started on their horrible Me-Speaky-No-Englishy support!!!

02-02-2010, 03:27 AM	#2
Michael O More Cowbell Industry Role: Join Date: Jul 2001 Location: Nakhom Nowhere Posts: 10,607	I apologize for the issues you have had please forward the latest email you have sent to [email protected] and I will make sure you get an answer today. __________________ Truth Teller

02-02-2010, 04:04 AM	#3
seeandsee Check SIG! Industry Role: Join Date: Mar 2006 Location: Europe (Skype: gojkoas) Posts: 50,945	MO the KING __________________ BUY MY SIG - 50$/Year Contact here

02-02-2010, 04:23 AM	#4
ContentPimp Confirmed User Join Date: Nov 2008 Posts: 3,184	Dang MO is fast, and has always been. One thing I would like to know, what is the underlying problem with epass, how come NONE of the other departments/contacts can answer emails promptly...

02-02-2010, 08:25 AM	#7
ToBad Confirmed User Industry Role: Join Date: Jul 2002 Posts: 319	I am still waiting to hear from ePassporte is on my business account application. It's been about 25 days with no email or phone call. Have almost forgotten about my application until I read this thread.

02-05-2010, 02:46 AM	#9
Octopus Confirmed User Join Date: Feb 2007 Posts: 1,436	Michael O can solve any problem with epassporte! Thank you Michael!