ridiculous support conversation ... - GoFuckYourself.com

Overload · 05-09-2010, 07:14 PM

well, on some days i ask myself ... "how on earth can such dumbwits get a job at the support center of a host?" here we go: ...

me: heyas
well, i wanna make www.mydomain.com a fully functional site with trade script and such, but need some info about the server specs ... for the trade script i'd need the OS (http://www.arrowscripts.com/atl3_dl.shtml) ... but first of all, i need to know if php and such is allowed at all :/ plz holla me TIA

support: The OS is FreeBSD 7.x. There should not be any problems with PHP at all, however we would need a list of requirements to give you an informed response.

me: thx for the fast response, much appreciated
however, the script only asks for certain OSs,
so i dunno what else might be needed :/ i'll
simply try and see if it works 8) if i get stuck,
i'll be back at ya

me: well, trying to load the scripts install.cgi, i am redirected to
***.com doesnt look like the cgi-bin dir i created is
really active or supported plz advise - tia

support: We'll have to make a few verifications on our end. Can you let us know how exactly to replicate the issue? We'll get back to you as soon as possible.

support: Do you happen to know what IP address mydomain.com used to point to previously, when it was working ?

me: well, altho chmodded to match the install manual for ATC,
http://www.mydomain.com/cgi-bin/atc/install.cgi brings
up www.***.com which clearly shows php or cgi (bin)
useage is not enabled by default ... but plz, hit me up on
ICQ to make it easier for both sides: ##########.. that way
i can report fail or success faster ;)

support: We will verify if it's possible and will get back to you asap.

support: Can you tell us how to replicate the issue? Where is install.cgi located? Are there credentials required?

me: huh? http://www.mydomain.com/ IS still working ... the problem is i am
redirected when trying to load the file install.cgi in the cgi-bin dir ... so, there
is no problem with dns or anything alike ... the prob IS the cgi-bin dir which
prolly isnt parsed and/or must be moved OUTSIDE the root ...

me: well, i am a lil frustrated ... i told ya the prob is with the CGI-BIN
and there is only ONE folder inside it ... ATC ... and inside that
is the install.cgi file :/ ... so, as mentioned before, the issue is
loading http://www.mydomain.com/cgi-bin/atc/install.cgi (as
mentioned in my mail yesterday)... it redirects to ***.com
which indicates that either a) cgi-bin dir must be outside root or
b) cgi aint enabled or c) attributes of the cgi-bin dir are wrong ...

support: The install.cgi script contains code that redirects you to the other site.

me: ehh? impossible! ANY file in the cgi-bin/atc/ dir redirects, so
its 100% a server setting and NOT in the script ... besides;
***.com is a XOXOXO site - why shud that trade script
redir to a - for the script - unknown site? doesnt make sense
at all ... someone hit me up plz: icq ###### ...

me: hey, simply try to load ANY file in the cgi-bin/atc/ dir and you
will ALWAYS be redirected to ***.com ... why dont you
look at the server config to check if cgi-bin is enabled?! it is
NOT a script error, but a server setting ... its plain to see so
why do ya think its the script?

what a pain in the ass ... still no-one on icq

how dumb can support be?

fatfoo · 05-09-2010, 08:06 PM

It sucks when the support is dumb. The support at justhost.com seems fine to me.

Barefootsies · 05-09-2010, 08:10 PM

Quote:

Originally Posted by fatfoo

It sucks when the support is dumb. The support at justhost.com seems fine to me.

zabijaq · 05-10-2010, 12:44 AM

Support employees are usually trained monkeys working for low sallary and having one of worst jobs. Nobody "normal" stays in such work for more then few months (2-4).

TrainWreckContent · 05-10-2010, 01:22 AM

there is nothing worse then calling support for help on something and you know more then the person you are talking to and you have to explain things to them

alias · 05-10-2010, 02:07 AM

Quote:

Originally Posted by riggo

there is nothing worse then calling support for help on something and you know more then the person you are talking to and you have to explain things to them

That does suck.

rowan · 05-10-2010, 02:10 AM

Quote:

Originally Posted by riggo

there is nothing worse then calling support for help on something and you know more then the person you are talking to and you have to explain things to them

There's also the other side of the coin where the tech does know what he's talking about, but the customer keeps trying to short cut the convo because he thinks he knows better...

(I'll have to admit I've been that customer a couple of times... when you're frustrated because things are broken you just want it fixed...

)

LoveSandra · 05-10-2010, 04:33 AM

Quote:

Originally Posted by zabijaq

Support employees are usually trained monkeys working for low sallary and having one of worst jobs. Nobody "normal" stays in such work for more then few months (2-4).

:thumbsu p

punkpred · 05-10-2010, 04:38 AM

Quote:

Originally Posted by zabijaq

Support employees are usually trained monkeys working for low sallary and having one of worst jobs. Nobody "normal" stays in such work for more then few months (2-4).

So fucking true

Overload · 05-10-2010, 06:48 AM

Quote:

Originally Posted by riggo

there is nothing worse then calling support for help on something and you know more then the person you are talking to and you have to explain things to them

thats why i was so frustrated and needed to vent

Oracle Porn · 05-10-2010, 06:52 AM

it doesn't seem like you are the sharpest tool is the drawer either

05-09-2010, 07:14 PM	#1
Overload Confirmed User Industry Role: Join Date: Jul 2005 Location: Beck's City, North Teutonia Posts: 3,185	ridiculous support conversation ... well, on some days i ask myself ... "how on earth can such dumbwits get a job at the support center of a host?" here we go: ... me: heyas well, i wanna make www.mydomain.com a fully functional site with trade script and such, but need some info about the server specs ... for the trade script i'd need the OS (http://www.arrowscripts.com/atl3_dl.shtml) ... but first of all, i need to know if php and such is allowed at all :/ plz holla me TIA support: The OS is FreeBSD 7.x. There should not be any problems with PHP at all, however we would need a list of requirements to give you an informed response. me: thx for the fast response, much appreciated however, the script only asks for certain OSs, so i dunno what else might be needed :/ i'll simply try and see if it works 8) if i get stuck, i'll be back at ya me: well, trying to load the scripts install.cgi, i am redirected to *.com doesnt look like the cgi-bin dir i created is really active or supported plz advise - tia support: We'll have to make a few verifications on our end. Can you let us know how exactly to replicate the issue? We'll get back to you as soon as possible. support: Do you happen to know what IP address mydomain.com used to point to previously, when it was working ? me: well, altho chmodded to match the install manual for ATC, http://www.mydomain.com/cgi-bin/atc/install.cgi brings up www..com which clearly shows php or cgi (bin) useage is not enabled by default ... but plz, hit me up on ICQ to make it easier for both sides: ##########.. that way i can report fail or success faster ;) support: We will verify if it's possible and will get back to you asap. support: Can you tell us how to replicate the issue? Where is install.cgi located? Are there credentials required? me: huh? http://www.mydomain.com/ IS still working ... the problem is i am redirected when trying to load the file install.cgi in the cgi-bin dir ... so, there is no problem with dns or anything alike ... the prob IS the cgi-bin dir which prolly isnt parsed and/or must be moved OUTSIDE the root ... me: well, i am a lil frustrated ... i told ya the prob is with the CGI-BIN and there is only ONE folder inside it ... ATC ... and inside that is the install.cgi file :/ ... so, as mentioned before, the issue is loading http://www.mydomain.com/cgi-bin/atc/install.cgi (as mentioned in my mail yesterday)... it redirects to .com which indicates that either a) cgi-bin dir must be outside root or b) cgi aint enabled or c) attributes of the cgi-bin dir are wrong ... support: The install.cgi script contains code that redirects you to the other site. me: ehh? impossible! ANY file in the cgi-bin/atc/ dir redirects, so its 100% a server setting and NOT in the script ... besides; .com is a XOXOXO site - why shud that trade script redir to a - for the script - unknown site? doesnt make sense at all ... someone hit me up plz: icq ###### ... me: hey, simply try to load ANY file in the cgi-bin/atc/ dir and you will ALWAYS be redirected to .com ... why dont you look at the server config to check if cgi-bin is enabled?! it is NOT a script error, but a server setting ... its plain to see so why do ya think its the script? what a pain in the ass ... still no-one on icq how dumb can support be? __________________ There aren't enough faces and palms on this planet for an appropriate reaction to religion.**

05-09-2010, 08:06 PM	#2
fatfoo ICQ:649699063 Industry Role: Join Date: Mar 2003 Posts: 27,763	It sucks when the support is dumb. The support at justhost.com seems fine to me. __________________ Send me an email: [email protected]

05-10-2010, 01:22 AM	#5
TrainWreckContent Confirmed User Industry Role: Join Date: Dec 2008 Location: Under a Train Wreck Posts: 8,127	there is nothing worse then calling support for help on something and you know more then the person you are talking to and you have to explain things to them __________________ Train Wreck Content Telegram @DanTrainwreck / Whatsapp TrainWreck / Email [email protected]

05-10-2010, 06:52 AM	#11
Oracle Porn Affiliate Industry Role: Join Date: Oct 2002 Location: Icq: 94-399-723 Posts: 24,432	it doesn't seem like you are the sharpest tool is the drawer either __________________

05-10-2010, 12:44 AM	#4
zabijaq So Fucking Banned Join Date: Jun 2006 Posts: 956	Support employees are usually trained monkeys working for low sallary and having one of worst jobs. Nobody "normal" stays in such work for more then few months (2-4).