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Welcome to the GoFuckYourself.com - Adult Webmaster Forum forums. You are currently viewing our boards as a guest which gives you limited access to view most discussions and access our other features. By joining our free community you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content and access many other special features. Registration is fast, simple and absolutely free so please, join our community today! If you have any problems with the registration process or your account login, please contact us. |
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| Discuss what's fucking going on, and which programs are best and worst. One-time "program" announcements from "established" webmasters are allowed. |
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05-25-2010, 03:19 AM
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#1 |
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Confirmed User
Join Date: Apr 2006
Location: Australia
Posts: 275
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Best customer support ticket system?
Hey, looking for a good php customer support ticket system, what do people use and how do they find it?
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Hot & wet, just what i'm looking for... |
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05-25-2010, 03:54 AM
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#2 |
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ORLY?
Industry Role:
Join Date: Oct 2005
Location: NL & US
Posts: 2,579
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i have worked with Kayako and Cerberus but we developed our own ticketing system as those software packages are mostly closed source and we needed several modifications, but for general usage, check kayako
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ICQ: 267-443-722 / leon [at] adulteuhost [dotcom]  Nominated for an XBIZ Award as "Webhost of the Year" in 2007, 2012, 2013 and 2014 
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05-25-2010, 04:13 AM
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#3 |
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Confirmed User
Industry Role:
Join Date: May 2007
Posts: 1,644
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I use osticket. Super light and does the job. I love it. And it's open source.
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05-25-2010, 04:22 AM
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#4 |
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Confirmed User
Join Date: Dec 2006
Posts: 2,084
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we can pretty much create you a TT system of your own if you'd like.
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05-25-2010, 04:47 AM
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#5 |
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Confirmed User
Industry Role:
Join Date: May 2009
Location: Onboard an airplane around the globe
Posts: 3,733
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Kayako, very good and surely does the trick for the majority of cases. At the very least you need to check it out.
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---------------------------------------------------------------------------------- The truth is not affected by the beliefs, or doubts, of the majority. |
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05-25-2010, 05:15 AM
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#6 |
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Confirmed User
Join Date: Apr 2002
Location: Minneapolis
Posts: 2,739
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We use this company wide. Great for assigning stuff to staff internally and creates cases for CS.
http://www.fogcreek.com/FogBugz/
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Adult is dead.... Want to push a mainstream product that works? Hit me up at adam @ Natures86 dot com |
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05-25-2010, 05:40 AM
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#7 |
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So Fucking Banned
Join Date: Aug 2008
Location: Just Blow Me
Posts: 10,551
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bump bump
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05-25-2010, 06:02 AM
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#8 |
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Confirmed User
Industry Role:
Join Date: Mar 2007
Location: Phoenix, Arizona
Posts: 1,724
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You can also check out SupportTrio from http://www.activecampaign.com/
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 FULLY Managed! FREE Control Panel! FREE Month on ALL Shared Accounts!!! ICQ: 169-554-261 Email: info[at]way3{dot}com |
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05-25-2010, 06:07 AM
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#9 |
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Confirmed User
Industry Role:
Join Date: Sep 2007
Posts: 6,497
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support bump here
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Adult SEO Labs * Buying Links * SEO 666-874 |
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05-25-2010, 07:04 AM
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#10 |
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Registered User
Join Date: May 2010
Posts: 66
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I have heard about osticket, but I haven't used it myself. It seems like a well developed Open Source framework.
osticket.com
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Best Regards, Eric |
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05-25-2010, 10:21 AM
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#11 |
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Confirmed User
Industry Role:
Join Date: May 2002
Location: California
Posts: 3,162
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Another bump for Kayako. Good luck with finding something that works for your needs
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ICQ: 61462417 |
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