Webair Support Ticket - GoFuckYourself.com

FreeHugeMovies · 08-21-2010, 09:06 AM

Subject: Add Domain

Sent Email at: 8/21/2010 11:12 AM EST.

Received Email at: Sat 8/21/2010 11:57 AM EST.

Hello,

www.blablabla.com has been added to your server. Let us know if anything else is needed.

As Always thanks Webair!

Vendzilla · 08-21-2010, 09:15 AM

Been with those guys for a long time, if I need something, either support ticket or live chat, always gets it done.

Barefootsies · 08-21-2010, 09:17 AM

It's always nice to read a positive love story.

Sly · 08-21-2010, 09:25 AM

40 minutes to add a domain doesn't really impress me.

Dvae · 08-21-2010, 09:43 AM

Quote:

Originally Posted by Sly

40 minutes to add a domain doesn't really impress me.

Some people don't have very high expectations, afterall its the wknd.

Supz · 08-21-2010, 09:49 AM

I just went through 10 of my Amerinoc Tickets and I cant see a response time of more then 13 minutes.

08-21-2010, 09:53 AM

always said it and i continue to say it, they are the best and their suppost is second to none

Barefootsies · 08-21-2010, 09:54 AM

Quote:

Originally Posted by Supz

I just went through 10 of my Amerinoc Tickets and I cant see a response time of more then 13 minutes.

Response times, and resolution times are two different things.

nico-t · 08-21-2010, 09:57 AM

so we should all make threads when hosting companies are doing what they are paid for?

Supz · 08-21-2010, 10:08 AM

Quote:

Originally Posted by Barefootsies

Response times, and resolution times are two different things.

I should have said response / resolution. I mean, If a host can't add a domain for you within the 1st response time you should probably host elsewhere as I would. I just went through the same tickets. Every single one had the first response as the resolution. I am not trying to knock webair as I have never hosted with them. But even in other tickets I have had with Amerinoc, if the response time was 5-10 minutes and they needed more time to fix it. It was still way under the 45 minute mark as the OP was bragging about.

rowan · 08-21-2010, 10:23 AM

Managed hosts probably have a scripted system that can add a domain to a customer's server with a few parameters and a click... wouldn't it make more sense to just let the customers to do this?

Agent 488 · 08-21-2010, 10:26 AM

wow mind blowing.

Barefootsies · 08-21-2010, 11:10 AM

Quote:

Originally Posted by rowan

wouldn't it make more sense to just let the customers to do this?

That is called unmanaged hosting. If you want to do it all yourself, then get an unmanaged box.

The price difference is not that big a difference typically, depending on the host, but some people do not want the hassle of doing it themselves. Even though some requests you can handled yourself in 1-15 minutes.

Some clients prefer or want to simply fire off a ticket, and be done with it.

Vendzilla · 08-21-2010, 11:25 AM

with Webairs custom panel, I can add a domain in seconds, I don't know how it is for a shared account
Same goes with a MySql database, email accounts, just about anything

greg80 · 08-21-2010, 05:09 PM

why don't you add it yourself using control panel??

HomerSimpson · 08-21-2010, 06:28 PM

webair sucks...

Zuzana Designs · 08-21-2010, 06:30 PM

I have been with Webair for over 6 years. They take care of anything I need done asap. I use the live help as I have a dedicated box. Two thumbs up for Mike and Webair.

Kelli58 · 08-21-2010, 06:38 PM

Less than an hour to answer and deal with a support ticket impresses the hell out of me ... especially considering that I've been waiting like 20 days for a rep from one affiliate program to answer my last email. LOL

Klen · 08-21-2010, 08:13 PM

Quote:

Originally Posted by HomerSimpson

webair sucks...

Fuck you.

woj · 08-21-2010, 08:34 PM

doesn't sound that impressive, it's a 5 min task top for even a junior tech...

Klen · 08-21-2010, 08:35 PM

Quote:

Originally Posted by woj

doesn't sound that impressive, it's a 5 min task top for even a junior tech...

It is ,but keep in mind there is tons of people who want same thing to be done.

imabro · 08-21-2010, 09:09 PM

Quote:

Originally Posted by Sly

40 minutes to add a domain doesn't really impress me.

new record

cess · 08-21-2010, 09:23 PM

Quote:

Originally Posted by woj

doesn't sound that impressive, it's a 5 min task top for even a junior tech...

Yep I'd be pissed if it took 40 mins to add a domain. Natnet has always done that for me within 5 mins or less, even at 3am. Hell I asked them to add a new user and 10 domains to it not that long ago, they did it in about 5 minutes.

heymatty · 08-21-2010, 09:34 PM

Damn. That would make me insanely mad. 40 minutes for a domain add.

baddog · 08-21-2010, 09:47 PM

Takes about 30 seconds with DirectAdmin.

icymelon · 08-22-2010, 02:31 AM

or cp.webair.com hit the add domain link and your good as soon as the dns updates.

Klen · 08-22-2010, 05:12 AM

Quote:

Originally Posted by baddog

Takes about 30 seconds with DirectAdmin.

Yep,even biggest noob should know to use control panel,no matter what control panel is used.Which is way i find it funny when someone post "omg the xxxhost created me mysql database in 5 minutes"

area51 - BANNED FOR LIFE · 08-22-2010, 05:23 AM

I'm surprised they know how to add domains

Dvae · 08-22-2010, 06:12 AM

28 posts later and dead silence from the OP

RyuLion · 08-22-2010, 12:49 PM

Support Ticket to Webair???
I haven't sent one to them in years..lol
Been with them for 9+ years..

Vendzilla · 08-22-2010, 01:03 PM

Quote:

Originally Posted by RyuLion

Support Ticket to Webair???
I haven't sent one to them in years..lol
Been with them for 9+ years..

You just put up ass biting pics

Marshal · 08-22-2010, 01:43 PM

never tried webair (a friend of mine is hosting with them for years and said they are pretty reliable).

i don't mean to be rude, but have anyone ever tried natnet? i bet they are used to their service in no-time. time for setting up a domain is less than 5 minutes (usually 2-3 minutes). they are also using the support ticket system. my two cents...

Jim_Gunn · 08-22-2010, 01:47 PM

I have a managed server with Phatservers and I prefer to add my own domians with DirectAdmin. And they are fast as hell with support for anything else.

2intense · 08-22-2010, 02:39 PM

Quote:

Originally Posted by HomerSimpson

webair sucks...

correct . UP time is a disaster

Zuzana Designs · 08-22-2010, 04:47 PM

I just needed something done with my dedicated server and hit up Webair's live support. It took less than 3 seconds to get a tech on and they did what I asked in less than 2 minutes. Thanks Webair.

18teens · 08-22-2010, 06:43 PM

Quote:

Originally Posted by Sly

40 minutes to add a domain doesn't really impress me.

Actually, 40 minutes is quite slow. People hosting with Webair have such low expectations.

cess · 08-23-2010, 04:05 AM

Quote:

Originally Posted by KlenTelaris

Yep,even biggest noob should know to use control panel,no matter what control panel is used.Which is way i find it funny when someone post "omg the xxxhost created me mysql database in 5 minutes"

Sometimes there isn't a control panel and most people don't have a clue without one. It could be they don't want to login and do it themselves if they don't have a control panel. I can understand why some host don't include one by default considering all the vulnerabilities some have or had over the years.

FreeHugeMovies · 08-23-2010, 08:41 AM

A lot of hate in this thread from some ppl. Maybe the example I gave wasn't the best, but some ppl complain about webair. I've been with them for 6+ years and never have had a problem!

hashbury · 08-23-2010, 08:59 AM

Quote:

Originally Posted by Sly

40 minutes to add a domain doesn't really impress me.

WebairGerard · 08-23-2010, 09:07 AM

Thanks for the positive comments FHM and others.

Yes all clients have the ability of adding domains via our proprietary control panel that is included FREE with all hosting plans as well. That said we are always here to assist clients directly 24/7 if they prefer.

I would be more than happy to assist anyone here with a discounted hosting plan so you can give us a try for yourselves. I will also be at the Qwebec Expo in Montreal later this week if anyone would like to meet with me personally to discuss.

Deej · 08-23-2010, 09:13 AM

Wieners n stuff

I am glad to see all webair threads these days are positive.

SykkBoy · 08-23-2010, 10:36 AM

I also have a couple boxes with webair and am happy with their support. Gerard is always reachable and great to deal with.

WebairGerard · 08-23-2010, 01:27 PM

Quote:

Originally Posted by area51

I'm surprised they know how to add domains

hmm is this the same area51 emailing us for server quotes last week?

Quote:

Originally Posted by 2intense

correct . UP time is a disaster

2intense you must have the wrong company...our uptime is 99.9999%

----------------------------------

Thanks again to everyone else for the positive vibes!

Recent changes we have been making to keep up with the tremendous growth Webair has experienced have greatly effected our response times and continue to do so:

- We have re-worked our ticket systems and hired additional techs so that tickets are responded to and worked on within minutes.

- With our latest office / datacenter acquisition we have consolidated a majority of our NY locations under one location, making management of our infrastructure much more efficient & effective.

- Improvements on our proprietary Control Panel that is included FREE with all hosting plans have decreased our support inquiries tremendously.

- We continue to offer NEW dedicated and VPS hosting plans along with new services such as our Cloud Hosting solutions, striving to provide the best services and support to our new and existing clients.

- Our new Website was recently launched and to celebrate you can win a FREE iPad:
http://www.gfy.com/fucking-around-and-business-discussion/980420-win-free-ipad-look-inside.html

Thanks again guys and stay tuned for upcoming press releases with more big news from Webair coming soon!

FreeHugeMovies · 08-23-2010, 01:33 PM

Don't take their shit Gerard!

DanielS · 08-23-2010, 10:43 PM

Their support always replied very fast and solved things like no other hosting company I've used in the last 9 years did.

08-21-2010, 09:06 AM	#1
FreeHugeMovies Too lazy to set a custom title Join Date: Dec 2001 Location: Charlotte, NC Posts: 14,137	Webair Support Ticket Subject: Add Domain Sent Email at: 8/21/2010 11:12 AM EST. Received Email at: Sat 8/21/2010 11:57 AM EST. Hello, www.blablabla.com has been added to your server. Let us know if anything else is needed. As Always thanks Webair!

08-21-2010, 09:15 AM	#2
Vendzilla Biker Gnome Industry Role: Join Date: Mar 2004 Location: cell#324 Posts: 23,200	Been with those guys for a long time, if I need something, either support ticket or live chat, always gets it done. __________________ Webair died? Carbon is not the problem, it makes up 0.041% of our atmosphere , 95% of that is from Volcanos and decomposing plants and stuff. So people in the US are responsible for 13% of the carbon in the atmosphere which 95% is not from Humans, like cars and trucks and stuff and they want to spend trillions to fix it while Solar Panel plants are powered by coal plants think about that

08-21-2010, 09:17 AM	#3
Barefootsies Choice is an Illusion Industry Role: Join Date: Feb 2005 Location: Land of Obama Posts: 42,635	It's always nice to read a positive love story. __________________ Should You Email Your Members? Link1 \| Link2 \| Link3 Enough Said. "Would you rather live like a king for a year or like a prince forever?"

08-21-2010, 09:25 AM	#4
Sly Let's do some business! Industry Role: Join Date: Sep 2004 Location: Austin, TX Posts: 31,294	40 minutes to add a domain doesn't really impress me. __________________ Vacares - Web Hosting, Domains, O365, Security & More - Paxum and BTC Accepted Windows VPS now available - just $50/mo Wanted: CCBill pay sites for sale

08-21-2010, 11:25 AM	#14
Vendzilla Biker Gnome Industry Role: Join Date: Mar 2004 Location: cell#324 Posts: 23,200	with Webairs custom panel, I can add a domain in seconds, I don't know how it is for a shared account Same goes with a MySql database, email accounts, just about anything __________________ Webair died? Carbon is not the problem, it makes up 0.041% of our atmosphere , 95% of that is from Volcanos and decomposing plants and stuff. So people in the US are responsible for 13% of the carbon in the atmosphere which 95% is not from Humans, like cars and trucks and stuff and they want to spend trillions to fix it while Solar Panel plants are powered by coal plants think about that

08-21-2010, 09:49 AM	#6
Supz Arthur Flegenheimer Industry Role: Join Date: Jul 2006 Location: New York City Posts: 11,056	I just went through 10 of my Amerinoc Tickets and I cant see a response time of more then 13 minutes.

08-21-2010, 09:53 AM	#7
Altwebdesign Guest Posts: n/a	always said it and i continue to say it, they are the best and their suppost is second to none

08-21-2010, 09:57 AM	#9
nico-t emperor of my world Join Date: Aug 2004 Location: nethalands Posts: 29,903	so we should all make threads when hosting companies are doing what they are paid for?

08-21-2010, 10:23 AM	#11
rowan Too lazy to set a custom title Join Date: Mar 2002 Location: Australia Posts: 17,393	Managed hosts probably have a scripted system that can add a domain to a customer's server with a few parameters and a click... wouldn't it make more sense to just let the customers to do this?

08-21-2010, 10:26 AM	#12
Agent 488 Registered User Industry Role: Join Date: Feb 2006 Posts: 22,511	wow mind blowing.

08-21-2010, 05:09 PM	#15
greg80 Confirmed User Industry Role: Join Date: May 2007 Posts: 1,644	why don't you add it yourself using control panel?? __________________ Say no to GoDaddy and high renewal prices! Go with NameSilo - FREE private whois for life, $8.99 regstrations and renewals. Free redirects, emails, great control panel and more! NameSilo rocks!

08-21-2010, 06:28 PM	#16
HomerSimpson Too lazy to set a custom title Industry Role: Join Date: Sep 2005 Location: Springfield Posts: 13,826	webair sucks... __________________ Make a bank with Chaturbate - the best selling webcam program Ads that can't be block with AdBlockers !!! /// Best paying popup program (Bitcoin payouts) !!! PHP, MySql, Smarty, CodeIgniter, Laravel, WordPress, NATS... fixing stuff, server migrations & optimizations... My ICQ: 27429884 \| Email:

08-21-2010, 06:30 PM	#17
Zuzana Designs All Your Design Needs Industry Role: Join Date: Feb 2005 Location: [email protected] Posts: 20,794	I have been with Webair for over 6 years. They take care of anything I need done asap. I use the live help as I have a dedicated box. Two thumbs up for Mike and Webair. __________________ Website Design - Consulting - Development sarah [at] zuzanadesigns.com - See Our Work Need a SFW landing page or tour for age verification?

08-21-2010, 06:38 PM	#18
Kelli58 Confirmed User Industry Role: Join Date: Aug 2006 Location: Texas Posts: 2,079	Less than an hour to answer and deal with a support ticket impresses the hell out of me ... especially considering that I've been waiting like 20 days for a rep from one affiliate program to answer my last email. LOL __________________ Kandy AI 🍭🍬 Take a bite out of censorship 🍭🍬 We believe in empowering adults to use AI as they see fit. 👉 Get AI to write your scene descriptions for you 👈

08-21-2010, 08:34 PM	#20
woj <&(©¿©)&> Industry Role: Join Date: Jul 2002 Location: Chicago Posts: 47,882	doesn't sound that impressive, it's a 5 min task top for even a junior tech... __________________ Custom Software Development, email: woj#at#wojfun#.#com to discuss details or skype: wojl2000 or gchat: wojfun or telegram: wojl2000 Affiliate program tools: Hosted Galleries Manager Banner Manager Video Manager Wordpress Affiliate Plugin Pic/Movie of the Day Fansign Generator Zip Manager

08-21-2010, 09:34 PM	#24
heymatty Confirmed User Join Date: Oct 2001 Location: Scottsdale :) Posts: 2,188	Damn. That would make me insanely mad. 40 minutes for a domain add. __________________ Cashlantis ~ Black Book Cash

08-21-2010, 09:47 PM	#25
baddog So Fucking Banned Industry Role: Join Date: Apr 2001 Location: the beach, SoCal Posts: 107,089	Takes about 30 seconds with DirectAdmin. Last edited by baddog; 08-21-2010 at 09:49 PM..

08-22-2010, 02:31 AM	#26
icymelon Confirmed User Industry Role: Join Date: Dec 2007 Location: Las Vegas Posts: 3,220	or cp.webair.com hit the add domain link and your good as soon as the dns updates. __________________ Network Of Adult Blogs With Hardlink Rentals Available

08-22-2010, 05:23 AM	#28
area51 - BANNED FOR LIFE So Fucking Banned Join Date: Aug 2009 Posts: 3,164	I'm surprised they know how to add domains

08-22-2010, 06:12 AM	#29
Dvae Confirmed User Industry Role: Join Date: Feb 2005 Location: US Posts: 5,326	28 posts later and dead silence from the OP

08-22-2010, 12:49 PM	#30
RyuLion ClubDomCash.com Industry Role: Join Date: Mar 2003 Location: San Diego Posts: 32,182	Support Ticket to Webair??? I haven't sent one to them in years..lol Been with them for 9+ years.. __________________ Adult Biz Consultant A tech head since 1995

08-22-2010, 01:43 PM	#32
Marshal Biz Dev and SEO Industry Role: Join Date: Jun 2005 Posts: 15,148	never tried webair (a friend of mine is hosting with them for years and said they are pretty reliable). i don't mean to be rude, but have anyone ever tried natnet? i bet they are used to their service in no-time. time for setting up a domain is less than 5 minutes (usually 2-3 minutes). they are also using the support ticket system. my two cents... __________________ --- Busy ranking websites on Google... Last edited by Marshal; 08-22-2010 at 01:45 PM..

08-22-2010, 01:47 PM	#33
Jim_Gunn Confirmed User Industry Role: Join Date: Feb 2003 Location: Where The Teens Are Posts: 5,702	I have a managed server with Phatservers and I prefer to add my own domians with DirectAdmin. And they are fast as hell with support for anything else. __________________ Jim Gunn Filming Cinematic Porn Skype JimGunnProductions

08-22-2010, 04:47 PM	#35
Zuzana Designs All Your Design Needs Industry Role: Join Date: Feb 2005 Location: [email protected] Posts: 20,794	I just needed something done with my dedicated server and hit up Webair's live support. It took less than 3 seconds to get a tech on and they did what I asked in less than 2 minutes. Thanks Webair. __________________ Website Design - Consulting - Development sarah [at] zuzanadesigns.com - See Our Work Need a SFW landing page or tour for age verification?

08-23-2010, 08:41 AM	#38
FreeHugeMovies Too lazy to set a custom title Join Date: Dec 2001 Location: Charlotte, NC Posts: 14,137	A lot of hate in this thread from some ppl. Maybe the example I gave wasn't the best, but some ppl complain about webair. I've been with them for 6+ years and never have had a problem!

08-23-2010, 09:07 AM	#40
WebairGerard Confirmed User Industry Role: Join Date: Sep 2005 Posts: 8,113	Thanks for the positive comments FHM and others. Yes all clients have the ability of adding domains via our proprietary control panel that is included FREE with all hosting plans as well. That said we are always here to assist clients directly 24/7 if they prefer. I would be more than happy to assist anyone here with a discounted hosting plan so you can give us a try for yourselves. I will also be at the Qwebec Expo in Montreal later this week if anyone would like to meet with me personally to discuss. __________________

08-23-2010, 09:13 AM	#41
Deej I make pixels work Industry Role: Join Date: Jun 2005 Location: I live here... Posts: 24,386	Wieners n stuff I am glad to see all webair threads these days are positive. __________________ Deej's Designs n' What Not Hit me up for Design, CSS & Photo Retouching Icq#30096880

08-23-2010, 10:36 AM	#42
SykkBoy Jesus loves bacon Industry Role: Join Date: Feb 2001 Location: Sin City, Motherfucker Posts: 19,969	I also have a couple boxes with webair and am happy with their support. Gerard is always reachable and great to deal with. __________________ Support my new movie “The Second Coming”

08-23-2010, 01:33 PM	#44
FreeHugeMovies Too lazy to set a custom title Join Date: Dec 2001 Location: Charlotte, NC Posts: 14,137	Don't take their shit Gerard!

08-23-2010, 10:43 PM	#45
DanielS Registered User Join Date: Apr 2003 Posts: 569	Their support always replied very fast and solved things like no other hosting company I've used in the last 9 years did.