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Discuss what's fucking going on, and which programs are best and worst. One-time "program" announcements from "established" webmasters are allowed. |
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#1 |
Confirmed User
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Join Date: Apr 2008
Posts: 1,573
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$150 For Script Installation with Webair??? Since When?
I've been with Webair for over 3 years and have never once been charged for a basic 3rd party script installation.
Tonight I requested one be installed and 30+ minutes later I'm told there will be a $99 charge for the installation, but am told it's usually $150. The script's pretty basic and I can't imagine it would take them much more than 5 minutes. Before tonight I thought my server was fully managed and included installation of 3rd party scripts, since I've had them installed numerous times without any talk of a charge. Is anyone else unaware of such a charge?
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ICQ: 350-260-628 |
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#2 |
Confirmed User
Join Date: Feb 2007
Location: Sweden
Posts: 5,646
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Why dont you install it yourself?
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#3 |
Confirmed User
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Join Date: Apr 2008
Posts: 1,573
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Can anyone answer a question of this board anymore?
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ICQ: 350-260-628 |
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#4 |
Too lazy to set a custom title
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Join Date: Jul 2006
Location: A magical land
Posts: 15,808
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#5 |
Confirmed User
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Join Date: Oct 2001
Location: Toronto
Posts: 7,103
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#6 |
Confirmed User
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Join Date: Apr 2008
Posts: 1,573
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And for whatever reason it matters to you -- It's always been their job before this charge talk tonight. So why wouldn't I get them to install it and save myself the time?
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ICQ: 350-260-628 |
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#7 |
Industry Role:
Join Date: May 2003
Posts: 12,464
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Give some sigwhore here 10 bucks to install it.
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#8 |
Confirmed User
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Join Date: Apr 2008
Posts: 1,573
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lol, I hear you there. I just save everyone the headache nowadays.
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ICQ: 350-260-628 |
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#9 |
So Fucking Lame
Industry Role:
Join Date: Jun 2009
Location: St. Petersburg, FL
Posts: 12,156
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It's a managed dedicated?
Yeah, they should be installing that for free. |
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#10 |
Confirmed User
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Join Date: Apr 2008
Posts: 1,573
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yup it is.
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ICQ: 350-260-628 |
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#11 |
Too lazy to set a custom title
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Join Date: Sep 2002
Posts: 34,431
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i must be an idiot, i've never asked a hosting company to install a script for me.
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I moved my sites to Vacares Hosting. I've saved money, my hair is thicker, lost some weight too! Thanks Sly!
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#12 |
Confirmed User
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Join Date: Apr 2008
Posts: 1,573
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another useless member of this wonderful community enters the conversation, with more uselessness.
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ICQ: 350-260-628 |
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#13 |
Confirmed User
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Join Date: Apr 2008
Posts: 1,573
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some of us are actually busy ;)
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ICQ: 350-260-628 |
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#14 |
I am Amazing Content!
Industry Role:
Join Date: Feb 2004
Posts: 39,822
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never had that problem with techiemedia
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#15 |
Raise Your Weapon
Industry Role:
Join Date: Jun 2003
Location: Outback Australia
Posts: 15,601
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If it's a managed server and you're paying a premium already for it to be managed then I don't understand why they are charging you. Is there any mention on your plan documentation or contract of such charges ?
Did you raise your concerns about the charge with them then and there, if so what was the response ? |
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#16 |
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Join Date: Apr 2008
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Of course I raised my concerns with them and was told that's how it's always been and I may have had someone give me a freebie here and there, but it's not supposed to be that way. However I've been getting free installations for 3 years and have never heard the mention of a charge.
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ICQ: 350-260-628 |
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#17 |
Confirmed User
Join Date: Feb 2007
Location: www.BareBacked.com
Posts: 3,685
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Sign of the times. I have seen this happening with a ton of "service providers"
If they keep nickel and diming clients they are not going to have any left |
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#18 |
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Join Date: May 2003
Posts: 12,464
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#19 |
Coupon Guru
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Join Date: Mar 2009
Location: Minneapolis
Posts: 10,973
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I imagine it's the POINT that a managed server should be managed, not the fact that he could do it in five minutes himself.
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Webmaster Coupons Coupons and discounts for hosting, domains, SSL Certs, and more! AmeriNOC Coupons | Certified Hosting Coupons | Hosting Coupons | Domain Name Coupons ![]() |
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#20 |
Confirmed User
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Join Date: Apr 2008
Posts: 1,573
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thanks for another useless post. up that post count pal.
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ICQ: 350-260-628 |
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#21 |
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Join Date: May 2003
Posts: 12,464
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#22 |
♥♥♥ Likes Hugs ♥♥♥
Industry Role:
Join Date: Nov 2001
Location: /home
Posts: 15,841
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Why do lazy, incompetent people insist on trying to become webmasters? If only hosts wouldn't coddle them. Installing a script should never be a host's responsibility. How long until some of you inept motherfuckers want them to design and manage your site too? Dumbasses.
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I like pie. |
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#23 |
Confirmed User
Join Date: Oct 2002
Posts: 3,745
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I always looked at a managed server as meaning they'll manage the SERVER, not manage the sites or install and configure uninjured amounts of third party scripts.
Sure if you're a long term customer they might do one as a favor every now and again, but I wouldn't expect them to be doing it all the time without charging for it. This if only because some scripts can take an hour or more to set up, then the webmaster changes their mind and wants a different one, etc. I wouldn't WANT to pay enough of a premium to cover unlimited work like that. The 90% of customers who don't need the extra hand holding would be paying for what they don't need.
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For historical display only. This information is not current: support@bettercgi.com ICQ 7208627 Strongbox - The next generation in site security Throttlebox - The next generation in bandwidth control Clonebox - Backup and disaster recovery on steroids |
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#24 |
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Join Date: Feb 2005
Location: US
Posts: 5,326
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Another satisfied Webair customer
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#25 |
Amateur Gynecologist
Industry Role:
Join Date: May 2009
Location: Medellin
Posts: 4,436
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What is the script? is it 99dollarinstalltube ?
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#26 | |
Industry Role:
Join Date: May 2003
Posts: 12,464
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Quote:
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#27 |
Confirmed User
Industry Role:
Join Date: May 2010
Posts: 5,735
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If it will only take 5 minutes why not just install it yourself? While I agree Webair is bullshit for trying to charge you for installation if you have a fully managed server, just learn to do these things yourself.
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#28 |
So Fucking Banned
Industry Role:
Join Date: Nov 2011
Posts: 202
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SlammedCash = retarded
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#29 |
So Fucking Banned
Industry Role:
Join Date: Nov 2010
Posts: 3,618
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Things like this are the reason I host exclusively with geocities and blogspot.
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#30 | |
Confirmed User
Join Date: Dec 2002
Posts: 719
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Quote:
If you have ideas how to get traffic, how to convert that traffic and earn money, that doesn't mean you have to be geek in server management and be able to install all damn scripts. Sure I could install some custom script in hour or so, but why bother if somebody can do that in 5 mins? Especially if I pay them for such service? |
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#31 | |
♥♥♥ Likes Hugs ♥♥♥
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Join Date: Nov 2001
Location: /home
Posts: 15,841
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Quote:
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I like pie. |
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#33 |
Confirmed User
Join Date: Aug 2002
Posts: 2,781
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Really depends on the scripts requirements. Who knows what else will need to be setup for the script to work...
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#34 |
Confirmed User
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Join Date: Aug 2006
Location: Poland
Posts: 9,228
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I never really considered scritp installation as part of managed webhosting tbh. I always viewed it more as the webmasters responsibility, and managed hosting was more setting up emails domains etc
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Mechanical Bunny Media Mechbunny Tube Script | Mechbunny Webcam Aggregator Script | Custom Web Development |
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#35 | |
Junior Achiever
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Join Date: Nov 2004
Location: Walled Garden
Posts: 17,066
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Quote:
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#36 |
Junior Achiever
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Location: Walled Garden
Posts: 17,066
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#37 |
Confirmed User
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Join Date: Aug 2006
Location: Denmark
Posts: 1,272
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Man, i`m glad i host with Rackco.
Never had a problem with getting help on installs, tweaks, solving problems that is software releted. Allways great help on chat and ticket support ![]() Happy new year to you guys
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#39 |
Confirmed User
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Join Date: Aug 2006
Posts: 2,683
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Webair for the win!
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#40 |
Confirmed User
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Join Date: Mar 2011
Location: Florida
Posts: 2,040
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If I was going to get railo or coldfusion set up on the system I would want them to do it. If its like wordpress or magento or something, I don't mind doing it. If they don't have this already, maybe they could implement a simple scripts type of setup like bluehost has. Hostgator just started to use it in their cpanel, I forgot what they called theirs.
If it is something more obscure, and it wants me to fuck with settings or tweaking server files, I would probably want them to do it. As a managed service, I would expect it to be part of the plan. Usually in my experience with like a tube script or something, I will load the folders or install whatever I can and ask them to turn on or off any special settings mentioned in the how-to that I don't feel safe or really know how to mess with. As someone who works with clients that can never make up their minds, if they spend mass amounts of time asking for different things to be installed, there should be some a point where you can charge them extra. I don't know lol ![]() ![]() |
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#41 |
Confirmed User
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Join Date: Mar 2011
Location: Florida
Posts: 2,040
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I remember when I first started plaing with cfforms, you have to point a folder from the coldfusion admin to your site folder for it to work right.
I asked him to show me as I was curious. He went on to show me how to get in using remote access, creating folders in the site folder and setting the properties up, mime types and shit. He then went on showing me how to point the cflib folder to the newly created domain. I didn't retain any of that and the next time I needed it pointed, in fear of fucking something up on a 650/month dedicated unmanaged box... I just made him do it ![]() He still does it for me whenever it comes up Best of luck to everyone involved |
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#42 |
Confirmed User
Industry Role:
Join Date: Sep 2005
Posts: 8,113
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I am honestly surprised to see this post. Especially since after checking with the sales person who assisted you told me that he came to an agreement and to NOT CHARGE YOU for the installation once it was determined that the install should be fairly straight forward.
As many have mentioned already a Fully Managed server does not mean that we manage client websites and 3rd party scripts/products as that is the responsibility of the webmaster. If and when assistance is needed in that regard we of course can offer solutions to help and quote for the work/time to do so. Now if this was for something like adjustments to Apache, MySQL, etc, yes of course that is something that you would expect from a managed hosting service. Under our Fully Managed platform we manage the SERVER, and the infrastructure of your hosting environment (datacenter, redundant power, cooling, network connectivity, server hardware, 24x7 skilled technicians, physical security). In addition to:
Plus something to keep in mind all 3rd party scripts and installs are different (not counting standard programs like WordPress,etc.) and should be looked at as case by case. Something that you *think* may be just a few minutes to install can cause other issues on the server or site and now this few minute install can easily turn into a much larger project. ![]() All that said, I will wish everyone a Happy New Year! Peace, Love, and Happiness to all! ![]() |
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#43 |
Confirmed User
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Join Date: Feb 2007
Posts: 6,904
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#44 |
Confirmed User
Industry Role:
Join Date: Jun 2001
Location: Sunny Land
Posts: 5,593
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Take the money you save by not paying for any of your scraped content and hire a programmer to install a script
![]() Managed hosting doesn't mean custom script installs unless it's a server level script, that's the way it's always been, welcome to the internet.
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#45 |
Pay It Forward
Industry Role:
Join Date: Sep 2005
Location: Yo Mama House
Posts: 77,141
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its a free open source script
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#46 | |
Too lazy to set a custom title
Join Date: Jan 2003
Location: Los Angeles
Posts: 10,550
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Quote:
Ha, ha, count me in for the same plan, except it is Webair bailing me out. And, to the OP, seriously what kind of dick expects his host to do his basic script installs, has his host generously throw him a bunch of freebies, and then goes and bashes his host in public? Oh yeah, the kind of dick who steals all his content and still can't get an Alexa better than a million in the exgf niche.
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#47 |
So Fucking Lame
Industry Role:
Join Date: Jun 2009
Location: St. Petersburg, FL
Posts: 12,156
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Well I guess Naked Hosting goes above and beyond. They've installed anything I've asked for without charge and have even updated my WP installs so I didn't have to.
I'm spoiled. |
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#48 |
I make pixels work
Industry Role:
Join Date: Jun 2005
Location: I live here...
Posts: 24,386
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Que up Barefootsies ... im sure hes dying to tell you how thats always standard with hosting companies unless theyre well known and established and can afford to give away "hard work" like that.
meaning hes really just trying to sell you his sub par hosting and charge for something like that that takes literally a couple minutes.
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#49 | |
I make pixels work
Industry Role:
Join Date: Jun 2005
Location: I live here...
Posts: 24,386
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Quote:
Mojo has always been good to me as well! I dont think Ive ever waited for a ticket longer than 5 minutes from either company. Usually thats a "were finished, have a nice day" ticket back.
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#50 | |
Carpe Visio
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Join Date: Jul 2002
Location: New York
Posts: 43,058
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Quote:
I set up a friend at the same time...so she can backup my story. Top notch service. ![]() |
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