Finally, A Real Solution To Bank Chargebacks

[shauna1978]

If you are in the Online Adult Entertainment business, it is almost certain that bank chargebacks are the bane of your existence. Not only are they costly, and cumbersome to deal with, but having a bank chargeback rate that is too high can spell real danger for your company.

Adult Support Systems is a full service, customer contact center, and we also specialize in bank chargeback management. We will do everything from talking to the banks, to gathering all of the required information needed to dispute your chargebacks on your behalf. In addition, we realize that when it comes to better management of bank chargebacks, knowledge is power. We will arm you with consistent, honest feedback to assist you in marketing, and delivering your product in a way that will reduce the number of chargebacks that you receive.

To top all of this off, we have recently incorporated some exciting new technology in to our already impressive line up of services. We are now able to receive notifications of potential chargebacks before they even happen! This will allow us to attempt resolution with the customer before they even have the chance to drive your chargeback ratio up.

When it comes to managing bank chargebacks, we are experts in our field. We want to dispute the chargebacks that you do get, and work with you to significantly reduce them in the long run.

Get in touch with us today for a free consultation.

Skype: laura.ass1
Email: [email protected]

[edgeprod]

Looks like this hasn't gotten much play, so let me spark some discussion:

What percentage of chargebacks do you "recover" for clients, and what does this process look like? Does the bank compromise and put back a month if 3 were charged back, or are people recovering 3-figures from this?

Why don't the banks ignore you like they ignore most people disputing chargebacks?

[spiederman]

hehe....ass

[TheSquealer]

Oh finally, the 1093rd company claiming they are the solution to chargebacks.

And just in the nick of time.

I mean visa changed their 2% threshold to 1% like what... ? last week? Oh... 10 years ago?

Why is it that every 6 months or so, a company launches claiming to have a solution to fighting chargebacks.. then disappears months later and no one EVER calls bullshit?

[iSpyCams]

I had a long discussion with a company like this once, they claimed to be able to intercept a good percentage of potential chargebacks by leveraging alerts they purchase from banks and issuing refunds before the pending chargeback is processed.

They wanted a significant setup fee (thousands) plus $50 per alert. It seemed very expensive to me, but doing the math it seemed like it might be worth it, so I asked them for a sample file of alerts for my descriptor and they sent me one.

And that's when I saw the catch, after going through the alerts one by one to see which of the alerts had actually become chargebacks, is where I saw the flaw in the plan.

Apparently not all alerts become chargebacks. In my case about 80% of them do not. I would have issued a literal flood of unnecessary refunds and been billed $50 per transaction for the privilege.

So the only real way to limit your chargebacks is the same as it always was, don't abuse your customers, review your transactions daily, vet your affiliates and engage and communicate with your customers at every opportunity.

[shauna1978]

Thanks for reading my post guys. When it comes to chargebacks, we're not a one step solution. It's not that simple. We start off by giving your customers easy, and efficient access to customer service they can trust. This way, many of them will opt to call us when they have a problem rather than getting frustrated and charging back. For the ones that do chargeback, we have a skilled competent risk management team who put the cases together and fight them on your behalf. We do also have the capability to receive alerts when a customer is about to chargeback. However, that is a small percentage of what we do, and we are able to keep your chargebacks low without it. Finally, I would never claim something that I couldn't also back up. I would love to give you some statistics and numbers to prove how we have lowered the the chargeback ratio for some of our customers. My Skype is shauna.ass, or you can email me at [email protected]

[edgeprod]

Originally Posted by shauna1978

Thanks for reading my post guys. When it comes to chargebacks, we're not a one step solution. It's not that simple. We start off by giving your customers easy, and efficient access to customer service they can trust. This way, many of them will opt to call us when they have a problem rather than getting frustrated and charging back. For the ones that do chargeback, we have a skilled competent risk management team who put the cases together and fight them on your behalf. We do also have the capability to receive alerts when a customer is about to chargeback. However, that is a small percentage of what we do, and we are able to keep your chargebacks low without it. Finally, I would never claim something that I couldn't also back up. I would love to give you some statistics and numbers to prove how we have lowered the the chargeback ratio for some of our customers. My Skype is shauna.ass, or you can email me at [email protected]

What percentage of chargebacks do you "recover" for clients, and what does this process look like, specifically when you dispute them with the bank? Why don't the banks ignore you like they ignore most people disputing chargebacks? Surely, not just because you're purchasing alerts.

What does your pricing model look like? Do you charge per alert, even though many (most, in some cases) alerts don't ever generate a chargeback?

[iSpyCams]

Originally Posted by edgeprod

What percentage of chargebacks do you "recover" for clients, and what does this process look like, specifically when you dispute them with the bank? Why don't the banks ignore you like they ignore most people disputing chargebacks? Surely, not just because you're purchasing alerts.

What does your pricing model look like? Do you charge per alert, even though many (most, in some cases) alerts don't ever generate a chargeback?

Yes also interested in success rates and pricing on disputed chargebacks.

[shauna1978]

Originally Posted by edgeprod

What percentage of chargebacks do you "recover" for clients, and what does this process look like, specifically when you dispute them with the bank? Why don't the banks ignore you like they ignore most people disputing chargebacks? Surely, not just because you're purchasing alerts.

What does your pricing model look like? Do you charge per alert, even though many (most, in some cases) alerts don't ever generate a chargeback?

We are about more than just recovering chargebacks. Our number one goal is to prevent them in the first place. We specialize in offering superior customer support to your customers so that they are less likely to become frustrated and chargeback. We also look out for potentially fraudulent accounts so that we can cancel and refund them before a chargeback becomes possible. Finally, if a chargeback does happen, we have a team dedicated to fighting it. We gather info like account use, communication between customer support and the customer, etc. I don't have our exact win numbers off hand because its Saturday and the numbers are in my office, but I believe it's around 20 to 30%. Please bare in mind though, that our goal is to lower the number of chargebacks that occur in the first place. We also provide regular feedback on what your customers are saying, and why they are charging back so that you may make changes to your product or service to further reduce the likelihood of receiving chargebacks. We do also offer alerts, but you do not have to subscribe to that service, and we can most certainly help you without them.

For our customer support, we charge per productive minute, and we have three pricing models to choose from for chargeback disputes. Why don't you give me your contact info or get in touch with me, and I'd love to talk to you in more detail about it.

[edgeprod]

Originally Posted by shauna1978

We are about more than just recovering chargebacks. Our number one goal is to prevent them in the first place.

You should be aware that your initial post was heavy on the "recovery" and light on the "prevention" aspect. Either way, I don't think you'll get much traction here for a few reasons:

1) What would seem to be your most appealing market -- high-volume sponsors -- either have put this in place over the past decade or don't care.

2) It's likely a daydream that sponsors would change their back-ends based on cancellation feedback, when many of them don't even do rudimentary A/B testing to fix their FRONT ends.

3) This is "been there, heard that" to a lot of people here, and trying to pitch chargeback alerts as "exciting new technology" they you're just now adding will probably set off people's bullshit detectors.

In any event, best of luck, hope some of this feedback helps.

[grumpy]

a chargeback is a sale you wouldnt make in the first place

[shauna1978]

Originally Posted by edgeprod

You should be aware that your initial post was heavy on the "recovery" and light on the "prevention" aspect. Either way, I don't think you'll get much traction here for a few reasons:

1) What would seem to be your most appealing market -- high-volume sponsors -- either have put this in place over the past decade or don't care.

2) It's likely a daydream that sponsors would change their back-ends based on cancellation feedback, when many of them don't even do rudimentary A/B testing to fix their FRONT ends.

3) This is "been there, heard that" to a lot of people here, and trying to pitch chargeback alerts as "exciting new technology" they you're just now adding will probably set off people's bullshit detectors.

In any event, best of luck, hope some of this feedback helps.

Thank you very much for your feedback. I will bare that in mind for the future. However, we aren't just talkers. We work very diligently with our current clients, and have significantly lowered their chargeback ratios.

In any event, my offer still stands, and I would love to talk in more depth with you about this, as well as the many other services we offer. I'm available pretty much any time.

Once again, thanks for the feedback, and for sparking this conversation in the first place.