Why are customer support reps always busy?? - GoFuckYourself.com

lil2rich4u2 · 11-06-2004, 03:33 PM

Nomatter what fucking company you call, it says "all representatives are currently assisting other customers, please hold for the next available representative."

WHAT THE FUCK??

arent they ever just sitting there not doing anything?

and if the companies CSR department is too busy, why dont they double the staff?? Isnt customer service very important anymore??

FACK!

Jace · 11-06-2004, 03:34 PM

that is why I never call...i try and find other ways to get in touch

detoxed · 11-06-2004, 03:35 PM

I cancel my account with a company if I cant reach someone within 1 minute on the phone.

Furious_Female · 11-06-2004, 03:39 PM

Forget hold times... I consider it lucky just to get someone from the US on the phone and not someone I can't even understand in India

EscortBiz · 11-06-2004, 03:41 PM

Quote:

Originally posted by detoxed
I cancel my account with a company if I cant reach someone within 1 minute on the phone.

Your approx. hold time is

154541 Minutes

NoHassleSteve · 11-06-2004, 03:43 PM

The best is when they say "your call is important to us".

No. If it was important, I'd be talking to someone

It's just like the supermarket or a restaurant.
They'd rather have people wait than have excess payroll standing around.

Well, for clubs and restaurants, that's the "velvet rope" mindset, too. The most "successful" ones still make sure to keep that line rather than just expand to meet the demand,

lil2rich4u2 · 11-06-2004, 07:55 PM

Quote:

Originally posted by NoHassleSteve
The best is when they say "your call is important to us".

No. If it was important, I'd be talking to someone

Xenophage · 11-06-2004, 07:56 PM

cuzz their all on my website trying to get the camgirls naked

detoxed · 11-06-2004, 08:01 PM

Quote:

Originally posted by EscortBiz
Your approx. hold time is

154541 Minutes

Cancelled 2 phone companies because of that shit. They are a goddamn phone company and cant get someone on the fucking phone?

Dalai lama · 11-06-2004, 08:02 PM

because you are not the only one promoting them

The Other Sweetie · 11-06-2004, 08:06 PM

They're too busy reading Customer Support 4 Dummies to be disturbed by something so menial like answering the phones.

sickkittens · 11-06-2004, 08:08 PM

Quote:

Originally posted by Furious_Female
Forget hold times... I consider it lucky just to get someone from the US on the phone and not someone I can't even understand in India

No shit. And they either fuck something up or they're completely useless.

sickkittens · 11-06-2004, 08:10 PM

Quote:

Originally posted by Furious_Female
Forget hold times... I consider it lucky just to get someone from the US on the phone and not someone I can't even understand in India

Another thing that bothers me is how they don't answer questions that you ask them. They're constantly reading scripts....and I love how they're given "American" names.

Hab-je and Rabji are now Kevin and David.

Alex · 11-06-2004, 08:14 PM

Quote:

Originally posted by detoxed
I cancel my account with a company if I cant reach someone within 1 minute on the phone.

Or if they are outsourced. I cant get tech support by a person with broken english and i my computer skills are twice of the supports.

Best thing to do is call and say you are Ordering a product.

Someone in Sales is always open.

xclusive · 11-06-2004, 08:21 PM

Sometimes when you need a company it's because a server is down and that could be the problem for a thousand of thier webmasters at the same time so sometimes it's not possible for them to answer all the calls...

Theo · 11-06-2004, 08:23 PM

Cause their are lazy fucks and they don't respond on time as they should. They barely worth a fraction of the money they are getting paid.

Few days ago Diz messaged me cause he was looking for someone to provide some extra support to his webmasters and monitor the boards for sponsor requests. I told him I'll check if someone I know can fill these requirements, but after a while I said fuck it, I can do that easily and better IMO than many of the sponsor reps. I'm busy blah blah I'll get back to you in few hours or receiving a reply every 20min are 99% of the time cheap excuses.

30min ago I was talking with 3 friends, while replying to a sponsor request, talking with a coder about 2 scripts and checking the board, my email and stats at the same time. Webmasters have been messaging me for years and there was not a single time to remember I replied to someone back I'm not available at the moment or ignore him .

Theo · 11-06-2004, 08:27 PM

And the same applies to most CS/reps cases. I've seen with my eyes employees putting on hold for long time to BS around or even go make a coffee and I've heard innumerable similar cases from others.

Furious_Female · 11-06-2004, 09:55 PM

Quote:

Originally posted by sickkittens
Another thing that bothers me is how they don't answer questions that you ask them. They're constantly reading scripts....and I love how they're given "American" names.

Hab-je and Rabji are now Kevin and David.

ROFL I didn't notice that. Giving them American names sounds like slavery. Their "slave name."

OMG the scripts... they recite like 4 pages of canned crap to you in 25 seconds and none of it pertains to what you called for. Then they put you on hold while they ask someone who actually speaks fluent English and when all else fails, they transfer you to a US call center, where you have to wait at least 18 minutes for your call to be answered.

Oh, when you want to pay a bill over the phone you ALWAYS get a US based, clear English speaking person on the phone and your call is answered instantly.

media · 11-06-2004, 09:57 PM

They are always busy because stupid customers ask stupid questions like the one in this thread... lol

Rankings · 11-06-2004, 09:58 PM

cause there is never enough of them

Rinaldo · 11-06-2004, 10:01 PM

I"m always available !

Zprogramz · 11-06-2004, 10:04 PM

Quote:

Originally posted by detoxed
I cancel my account with a company if I cant reach someone within 1 minute on the phone.

Ever try calling your phone company? Sometimes CSRs are just busy especially during heavy call times. One minute or cancel is not a good rule. You may be throwing away a good company because you lack patience. It's the companies that answer right away that you have to be worried about sometimes.

Z

broke · 11-06-2004, 10:24 PM

Quote:

Originally posted by Zprogramz
Ever try calling your phone company? Sometimes CSRs are just busy especially during heavy call times. One minute or cancel is not a good rule. You may be throwing away a good company because you lack patience. It's the companies that answer right away that you have to be worried about sometimes.

Fuck that noise...

Get me a fucking english speaking person on the phone when I call -- and do it NOW!

I just had Dish Network come and rip all their shit out of my house after their computers called me for the second time while I was asleep.

Took three hours to get someone on the phone and 4 days to get it done, but I'm glad I did it and would do it again.

Babagirls · 11-06-2004, 10:26 PM

the longest hold time i have ever had was last month. i was on the phone with a Fish Tank Filter company (my filter thingy wasnt working)

They said my Approx. hold time was 42 mins!!!!!!!!!

FOR A FUCKIN FISH TANK FILTER COMAPNY!!!!!!!!!!!!

Repetitive Monkey · 11-06-2004, 10:30 PM

Quote:

Originally posted by LegendaryLars
cuzz their all on my website trying to get the camgirls naked

Why would they try if the camgirls are paid to get naked to begin with?

I still have much to learn about the force, master.

lil2rich4u2 · 11-07-2004, 01:56 AM

Quote:

Originally posted by Babagirls
the longest hold time i have ever had was last month. i was on the phone with a Fish Tank Filter company (my filter thingy wasnt working)

They said my Approx. hold time was 42 mins!!!!!!!!!

FOR A FUCKIN FISH TANK FILTER COMAPNY!!!!!!!!!!!!

thats exactly what i am talking about!!!

i wish ALL companies, even mainstream ... would mimic the support system of www.isprime.com

those fuckers are ALWAYS awake lol.

can you imagine being able to ICQ your phone companies help desk??

they would be able to help like 5 people at a time!!

Vitasoy · 11-07-2004, 02:18 AM

Quote:

Originally posted by media
They are always busy because stupid customers ask stupid questions

I think that's the main reason.

Alky · 11-07-2004, 02:20 AM

only so many people in third world countries who speak english

11-06-2004, 03:33 PM	#1
lil2rich4u2 ICQ: 175171926 Join Date: Oct 2002 Location: New York, NY Posts: 11,046	Why are customer support reps always busy?? Nomatter what fucking company you call, it says "all representatives are currently assisting other customers, please hold for the next available representative." WHAT THE FUCK?? arent they ever just sitting there not doing anything? and if the companies CSR department is too busy, why dont they double the staff?? Isnt customer service very important anymore?? FACK! __________________ HEY!! Unbeatable hosting! Customer service is top notch! --> ISPrime <-- Do a search on any board, their reputation is rock solid .. for years!!

11-06-2004, 03:39 PM	#4
Furious_Female Confirmed User Industry Role: Join Date: Oct 2002 Location: Upstate, New York Posts: 8,187	Forget hold times... I consider it lucky just to get someone from the US on the phone and not someone I can't even understand in India __________________ Skype: j3nn.com ICQ 160370494 My current favorite high-converting sponsor: CrakRevenue

11-06-2004, 03:43 PM	#6
NoHassleSteve Confirmed User Join Date: Jul 2004 Location: South Florida Posts: 450	The best is when they say "your call is important to us". No. If it was important, I'd be talking to someone It's just like the supermarket or a restaurant. They'd rather have people wait than have excess payroll standing around. Well, for clubs and restaurants, that's the "velvet rope" mindset, too. The most "successful" ones still make sure to keep that line rather than just expand to meet the demand, __________________ Tai Lynn - Asian model with 50% revshare Teen Dolls with Alyssa Doll -- 60% payouts Spunkbucks PPS and Revshare NS Cash -- sites with pornstars and fresh faces -- 60% payouts

11-06-2004, 08:02 PM	#10
Dalai lama Strength and Honor Join Date: Jul 2004 Location: Europe Posts: 16,540	because you are not the only one promoting them __________________ A program you can trust. Gallerybooster Run multiply TGPs of 1 script

11-06-2004, 08:21 PM	#15
xclusive Too lazy to set a custom title Join Date: Apr 2004 Location: Buffalo, NY Posts: 35,218	Sometimes when you need a company it's because a server is down and that could be the problem for a thousand of thier webmasters at the same time so sometimes it's not possible for them to answer all the calls... __________________ I support MediumPimpin.com / Shemp's Outlawtgp.com /

11-06-2004, 03:34 PM	#2
Jace FBOP Class Of 2013 Industry Role: Join Date: Jan 2004 Location: bumfuck, ky Posts: 35,562	that is why I never call...i try and find other ways to get in touch

11-06-2004, 03:35 PM	#3
detoxed vip member Join Date: Jan 2003 Posts: 17,798	I cancel my account with a company if I cant reach someone within 1 minute on the phone.

11-06-2004, 07:56 PM	#8
Xenophage Registered User Industry Role: Join Date: Oct 2001 Posts: 12,122	cuzz their all on my website trying to get the camgirls naked

11-06-2004, 08:06 PM	#11
The Other Sweetie Confirmed User Join Date: Apr 2003 Location: East Coast Posts: 453	They're too busy reading Customer Support 4 Dummies to be disturbed by something so menial like answering the phones.

11-06-2004, 08:23 PM	#16
Theo HAL 9000 Industry Role: Join Date: May 2001 Posts: 34,524	Cause their are lazy fucks and they don't respond on time as they should. They barely worth a fraction of the money they are getting paid. Few days ago Diz messaged me cause he was looking for someone to provide some extra support to his webmasters and monitor the boards for sponsor requests. I told him I'll check if someone I know can fill these requirements, but after a while I said fuck it, I can do that easily and better IMO than many of the sponsor reps. I'm busy blah blah I'll get back to you in few hours or receiving a reply every 20min are 99% of the time cheap excuses. 30min ago I was talking with 3 friends, while replying to a sponsor request, talking with a coder about 2 scripts and checking the board, my email and stats at the same time. Webmasters have been messaging me for years and there was not a single time to remember I replied to someone back I'm not available at the moment or ignore him .

11-06-2004, 08:27 PM	#17
Theo HAL 9000 Industry Role: Join Date: May 2001 Posts: 34,524	And the same applies to most CS/reps cases. I've seen with my eyes employees putting on hold for long time to BS around or even go make a coffee and I've heard innumerable similar cases from others.

11-06-2004, 09:57 PM	#19
media Confirmed Moneymaker Industry Role: Join Date: Apr 2002 Location: Eugene, OR It's Like Jail, Only with Trees! Posts: 9,851	They are always busy because stupid customers ask stupid questions like the one in this thread... lol __________________ I'm here for the violence!

11-06-2004, 09:58 PM	#20
Rankings Adult SEO Industry Role: Join Date: Jan 2004 Location: A cat with three legs cannot bury shit in a frozen pond. In addition to that, can you cry underwater? Posts: 10,633	cause there is never enough of them __________________ Your leader for Adult SEO Services 19+ Years Serving the Adult/SEO Industry ICQ: 610-814 Skype: xratedseo

11-06-2004, 10:01 PM	#21
Rinaldo Confirmed User Join Date: Sep 2003 Location: South Florida Posts: 5,086	I"m always available !

11-06-2004, 10:26 PM	#24
Babagirls Text Writer Join Date: Feb 2001 Location: Wisconsin Posts: 18,812	the longest hold time i have ever had was last month. i was on the phone with a Fish Tank Filter company (my filter thingy wasnt working) They said my Approx. hold time was 42 mins!!!!!!!!! FOR A FUCKIN FISH TANK FILTER COMAPNY!!!!!!!!!!!! __________________ Need a Text Writer? Blogs\|Reviews\|Descriptions\|Paysites\|TGP's\|Stories ICQ: 397892500

11-07-2004, 02:20 AM	#28
Alky Confirmed User Join Date: Apr 2002 Location: Houston Posts: 5,651	only so many people in third world countries who speak english