MojoHost Ticket - 4hrs 22mins & Counting... - GoFuckYourself.com

pimp3611 · 10-28-2009, 02:33 PM

No drama here but having a ticket sit unanswered for 4+ hours is a bit ridiculous. Especially when I was told 5+ minutes is the norm when I signed up.

TidalWave · 10-28-2009, 02:33 PM

What is the ticket for though?

pimp3611 · 10-28-2009, 02:38 PM

Quote:

Originally Posted by TidalWave

What is the ticket for though?

It's regarding getting some of my sites from another server moved over to mojo.

Paper_Amar · 10-28-2009, 02:42 PM

drop them an icq/phone call... those guys are uber quick

sandman! · 10-28-2009, 02:48 PM

some scripts / sites take awile to move.

Sosa · 10-28-2009, 02:55 PM

Mojohost has always been quick for me. Give em a call or icq message.

pimp3611 · 10-28-2009, 03:01 PM

Quote:

Originally Posted by sandman!

some scripts / sites take awile to move.

I realize that. The ticket was simply a QUESTION about moving some stuff.

pimp3611 · 10-28-2009, 03:16 PM

Jim is on it

VIPimp · 10-28-2009, 03:20 PM

They are always really quick, great support

area51 - BANNED FOR LIFE · 10-28-2009, 03:29 PM

Quote:

Originally Posted by pimp3611

The ticket was simply a QUESTION about moving some stuff.

that is called low priority moron.

RuthB · 10-28-2009, 03:29 PM

I love Mojohost support, they always take care of my needs really fast

CyberHustler · 10-28-2009, 03:34 PM

Within 5 minutes at phatservers my ticket (no matter the priority) has already sent an instant reply email to me saying they received it and a rep has already emailed me back with an answer, or saying they fixed the problem, or are working on it. Oh yeah, I most likely already sent them a thank you email within that 5 minutes too. Sucks for you.

bbwdollars · 10-28-2009, 03:41 PM

Quote:

Originally Posted by CyberHustler

Within 5 minutes at phatservers my ticket (no matter the priority) has already sent an instant reply email to me saying they received it and a rep has already emailed me back with an answer, or saying they fixed the problem, or are working on it. Oh yeah, I most likely already sent them a thank you email within that 5 minutes too. Sucks for you.

i have this experience with them as well. amerinoc/phat for the win

Brad Mitchell · 10-28-2009, 06:24 PM

Quote:

Originally Posted by TidalWave

What is the ticket for though?

This customer wanted to get an ETA on a move of more sites from another web host to his managed MojoHost box.

Quote:

Originally Posted by sandman!

some scripts / sites take awile to move.

This wasn't an actual request for action, it was a question prior to making a request.

Quote:

Originally Posted by pimp3611

I realize that. The ticket was simply a QUESTION about moving some stuff.

I apologize that our answer was not timely. With 4 full time systems administrators on shift at the time the request was logged, this was especially inexcusable. I could have answered the ticket myself and I'm not the same kind of smart as our support team members. LOL

Pimp3611, as you discussed with Jim earlier, we can absolutely exceed expectations on your time frame.

Quote:

Originally Posted by area51

that is called low priority moron.

Every question and support request is important. We deliver exceptional support to all clients, regardless of priority or spend. Our customer is #1, definitely not a moron. Our response did not meet my level of expectation.

Quote:

Originally Posted by Paper_Amar

drop them an icq/phone call... those guys are uber quick

Quote:

Originally Posted by Sosa

Mojohost has always been quick for me. Give em a call or icq message.

Quote:

Originally Posted by VIPimp

They are always really quick, great support

Quote:

Originally Posted by RuthB

I love Mojohost support, they always take care of my needs really fast

Thank you everyone for the kind words and pimp3611 for being satisfied enough to entrust even more of your business to MojoHost since your initial move a few months back. I am excited that in this instance we are also able to generate yet another direct savings.

For the benefit of everyone reading this thread, live systems administrators are *always* available by phone. We encourage phone calls, they are an easy way to alleviate concerns anytime 24-7-365. Our team rotates through ICQ so that at any given time there is always 1 member available for chat by this method. For the purposes of tracking, training and accountability across our larger staff, most requests should be logged in a ticket (and emergencies set to status '1').

Sincerely,

Brad Mitchell

Atominder · 10-28-2009, 06:38 PM

I used to have a server with mojohost for 2 years and their support was very good. The only reason I stopped is that I didn't have need for that server. From what I recall out of personal experience is that my tickets were getting replied fast and based on their importance/priority. I always make sure to let the reader know if something is critical or if it can wait for a while. Hope that helped you.

GlobalCorp · 10-28-2009, 07:48 PM

Bump for MojoHost!

pornpf69 · 10-28-2009, 07:53 PM

problem solved right?

pimp3611 · 10-28-2009, 09:43 PM

Quote:

Originally Posted by pornpf69

problem solved right?

Brad has sorted everything out and to be fair I never should have created this thread in the first place. Sometimes we do stupid things when the days events boil over...

Running an online business and constantly communicating with others via email/ICQ/Forums had almost programmed me to not pick up the phone for business actives when in fact I should have placed a call to support before posting.

That being said I apologize to Brad for not using the appropriate methods in this case and look forward to doing more business together.

Iron Fist · 10-28-2009, 09:46 PM

Quote:

Originally Posted by pimp3611

No drama here but having a ticket sit unanswered for 4+ hours is a bit ridiculous. Especially when I was told 5+ minutes is the norm when I signed up.

Choker · 10-28-2009, 10:02 PM

Phone support with Mojo is amazing. Hell sometimes I call them up for phone sex, they always deliver. Brad's voice always give me that little extra push I need when porn just can't get the job done.

10-28-2009, 02:33 PM	#2
TidalWave Confirmed User Industry Role: Join Date: Sep 2007 Location: Los Angeles Posts: 2,706	What is the ticket for though? __________________ www.SwiftNode.com

10-28-2009, 02:42 PM	#4
Paper_Amar Confirmed User Join Date: Jun 2007 Location: North Miami Beach, Fl Posts: 2,607	drop them an icq/phone call... those guys are uber quick __________________ My icq; 4 4 7 5 4 2 1 2 8 Amar @ paper street cash .com

10-28-2009, 02:48 PM	#5
sandman! Icq: 14420613 Industry Role: Join Date: Mar 2001 Location: chicago Posts: 15,432	some scripts / sites take awile to move. __________________ Need WebHosting ? Email me for some great deals [email protected]

10-28-2009, 03:16 PM	#8
pimp3611 Confirmed User Join Date: Aug 2005 Location: Canada Posts: 357	Jim is on it __________________ :: ICQ: 272 198 634 ::

10-28-2009, 03:29 PM	#11
RuthB Let's Get Paxumized! Industry Role: Join Date: May 2005 Location: Vancouver, Canada Posts: 7,246	I love Mojohost support, they always take care of my needs really fast __________________ Send & Receive Mass Global Payments - Mass P2P/Wire/EFT/SEPA - Adult Industry Friendly - Award Winning Payment Service - Fast, Reliable & Secure! Paxum ...... Paxum Bank Email: [email protected] ~ Telegram: PaxumRuth

10-28-2009, 02:33 PM	#1
pimp3611 Confirmed User Join Date: Aug 2005 Location: Canada Posts: 357	MojoHost Ticket - 4hrs 22mins & Counting... No drama here but having a ticket sit unanswered for 4+ hours is a bit ridiculous. Especially when I was told 5+ minutes is the norm when I signed up. __________________ :: ICQ: 272 198 634 ::

10-28-2009, 02:55 PM	#6
Sosa In Tushy Land Join Date: Oct 2002 Location: Nebraska Posts: 40,149	Mojohost has always been quick for me. Give em a call or icq message.

10-28-2009, 03:20 PM	#9
VIPimp Marina WILL have my babies! Industry Role: Join Date: May 2003 Posts: 9,234	They are always really quick, great support

10-28-2009, 03:34 PM	#12
CyberHustler Unregistered Abuser Industry Role: Join Date: Feb 2006 Posts: 25,455	Within 5 minutes at phatservers my ticket (no matter the priority) has already sent an instant reply email to me saying they received it and a rep has already emailed me back with an answer, or saying they fixed the problem, or are working on it. Oh yeah, I most likely already sent them a thank you email within that 5 minutes too. Sucks for you.

10-28-2009, 06:38 PM	#15
Atominder Confirmed User Join Date: Aug 2009 Location: SOUL REBEL IN DA HOUSE! Posts: 113	I used to have a server with mojohost for 2 years and their support was very good. The only reason I stopped is that I didn't have need for that server. From what I recall out of personal experience is that my tickets were getting replied fast and based on their importance/priority. I always make sure to let the reader know if something is critical or if it can wait for a while. Hope that helped you. __________________ www.internext-expo.com In charge of www.avn.com, www.avnawards.com and all upcoming AVN digital ventures. / [email protected]

10-28-2009, 07:48 PM	#16
GlobalCorp Confirmed User Industry Role: Join Date: Mar 2009 Posts: 830	Bump for MojoHost!

10-28-2009, 07:53 PM	#17
pornpf69 Too lazy to set a custom title Join Date: Jun 2004 Location: Brasil Posts: 15,778	problem solved right? __________________ Do you need cheap, fast and reliable porn website hosting? Host Head is the way to go!! Asian Gay Special \| Live on MSN - Live Webcam Chat \| Live Adult Webcam Performances \| MY SWEET BLACKS LIVE ON CAM Cash X \| OK Pay \| Pukka Ropes \| Pukka Fetish \| STRAPED BLOG \| Male Bound and Fucked Pukka Tranny \| Tattooed Shemales \| She's A He \| Menu Porno \| Porn Performances \| All Chubby MY ICQ# 169833797

10-28-2009, 10:02 PM	#20
Choker Confirmed User Industry Role: Join Date: Apr 2001 Location: Orlando Posts: 9,024	Phone support with Mojo is amazing. Hell sometimes I call them up for phone sex, they always deliver. Brad's voice always give me that little extra push I need when porn just can't get the job done. __________________ ICQ me lets make a deal 116894466 Need dating, cam, or tube traffic? I got it.http://http://www.chokertraffic.com The Original http://www.chokertraffic.com/ Premium country pop-unders from $1.50 per k. I challenge you to compare this traffic to any other brokers. http://www.chokertraffic.com/public/tabs.php?t=o