CCBill Payment Problems? - GoFuckYourself.com

robertstacksghost · 01-06-2010, 12:03 AM

Saw some other CCBill WMS-related threads and I thought I'd throw my hat in and ask if anyone's having the same CCBill problem I am. Ever since January, my checks are coming with about 70% less money in them than I've actually earned. My sales still show correctly within CCBill's reporting, but the checks that come are incredibly low -- about 70% light.

I contacted CCBill about it last week. The live-chat help girl said yeah, they were working on it, and that's about it. No way to track the problem or anything. I had a hard time believing that they were gonna try and just leave it at that when we're talking about over $1,000 per week that's being wrongly withheld. So I called the phone support -- and the same chick from chat picked up the phone. She was nice and all, but that wasn't reassuring.

I'm told the issue has been logged under ID #39651, and that "I'll be contacted when it's fixed." Just wondered if anyone else out there is having the same problem. Not real happy about giving CCBill an indefinite, interest-free loan of a few grand.

Anyone else getting light checks?

digitaldivas · 01-06-2010, 12:11 AM

god that sucks, bump for you.

JimmiDean · 01-06-2010, 04:13 AM

Been paid one time and the exact amount owed for eight years straight without ever missing a beat.
All the stats are in the admin panel and even the payout dates not sure what your issue is.

andrej_NDC · 01-06-2010, 06:10 AM

70% of what the check amount says in their admin? Or 70% of their stats?

TheDA · 01-06-2010, 06:45 AM

Quote:

Originally Posted by robertstacksghost

Saw some other CCBill WMS-related threads and I thought I'd throw my hat in and ask if anyone's having the same CCBill problem I am. Ever since January, my checks are coming with about 70% less money in them than I've actually earned. My sales still show correctly within CCBill's reporting, but the checks that come are incredibly low -- about 70% light.

I contacted CCBill about it last week. The live-chat help girl said yeah, they were working on it, and that's about it. No way to track the problem or anything. I had a hard time believing that they were gonna try and just leave it at that when we're talking about over $1,000 per week that's being wrongly withheld. So I called the phone support -- and the same chick from chat picked up the phone. She was nice and all, but that wasn't reassuring.

I'm told the issue has been logged under ID #39651, and that "I'll be contacted when it's fixed." Just wondered if anyone else out there is having the same problem. Not real happy about giving CCBill an indefinite, interest-free loan of a few grand.

Anyone else getting light checks?

I saw the other peoples threads that were having similar problems last week. Not sure if they are resolved or not. I know someone reliable was looking at at least one of the cases.

Hope you get it resolved.

Jensen · 01-06-2010, 07:06 AM

wires have been paid like normal to me, but would be really annoying getting 70% less...

corvette · 01-06-2010, 07:57 AM

Quote:

Originally Posted by robertstacksghost

Saw some other CCBill WMS-related threads and I thought I'd throw my hat in and ask if anyone's having the same CCBill problem I am. Ever since January, my checks are coming with about 70% less money in them than I've actually earned. My sales still show correctly within CCBill's reporting, but the checks that come are incredibly low -- about 70% light.

I contacted CCBill about it last week. The live-chat help girl said yeah, they were working on it, and that's about it. No way to track the problem or anything. I had a hard time believing that they were gonna try and just leave it at that when we're talking about over $1,000 per week that's being wrongly withheld. So I called the phone support -- and the same chick from chat picked up the phone. She was nice and all, but that wasn't reassuring.

I'm told the issue has been logged under ID #39651, and that "I'll be contacted when it's fixed." Just wondered if anyone else out there is having the same problem. Not real happy about giving CCBill an indefinite, interest-free loan of a few grand.

Anyone else getting light checks?

please forward me information about your issue, well make sure it gets looked at and resolved asap

[email protected]

thanks

Iron Fist · 01-06-2010, 08:26 AM

That the January Sale.... 70% off all payouts. Limited time offer!

StaceyJo · 01-06-2010, 09:50 AM

That sucks! Hope it will be settled soon.

WeDesignet Lisa · 01-06-2010, 09:52 AM

Corvette, if you could post the resolution here, that'd be great, so we can all breath easier. thanks, babe!

robertstacksghost · 01-06-2010, 12:47 PM

Quote:

Originally Posted by JimmiDean

Been paid one time and the exact amount owed for eight years straight without ever missing a beat.
All the stats are in the admin panel and even the payout dates not sure what your issue is.

Me too, Jimmi -- well, five years, anyway. Hence the oddness. The sales stats are accurate in the admin panel; the checks just don't reflect them.

robertstacksghost · 01-06-2010, 12:47 PM

Quote:

Originally Posted by corvette

please forward me information about your issue, well make sure it gets looked at and resolved asap

[email protected]

thanks

Will do right now, Mark. Thanks very much!

Trixie · 01-06-2010, 01:06 PM

I posted about this (or something similar as a sponsor) in this thread:

http://www.gofuckyourself.com/showpo...3&postcount=16

pornmasta · 01-06-2010, 08:36 PM

Mine was:
http://www.gofuckyourself.com/showthread.php?t=939233

CCbill answered and they explained that they are correcting the error, so let's wait

AZNNC · 01-06-2010, 08:43 PM

Same issue i've been having.
Just got an email about it.

pornmasta · 01-06-2010, 08:46 PM

(well in fact, in their mail the issue started before it is written it started, but let's wait)

jdotdepp · 01-06-2010, 08:48 PM

a whole day and no reply?

Luscious Media · 01-06-2010, 09:03 PM

I'm having the exact same issue. I called CCBill today and they acknowledged the problem was on their end, assured me I would be paid and said they would get back to me tomorrow. I'm not overly concerned right now but the timing couldn't have been worse...with the holidays and all.

AZNNC · 01-06-2010, 11:26 PM

Dear CCBill WMS Affiliate:

We wanted to contact you regarding an issue we discovered with the CCBill WMS Affiliate sales payouts to your account. After careful review, we have determined that your WMS Affiliate Account was underpaid for your referred WMS Affiliate sales for the time period from November 29, 2009 to December 26, 2009.

To resolve this issue, we will return the identified funds to your account as soon as possible. These funds will be deposited back into your account in the CCBill sales period of 12/27/09 - 1/02/10; and paid out in the weekly sales check dated 1/11/10.

Please note: Because our payout system performs weekly reconciliations based on each CCBill sales period, we will send you a follow up email notification with the exact amount you are owed soon after the completion of that period's reconciliation process on 1/08/10.

Thank you for your patience in this matter, and please know that we truly value your affiliate business, and we have taken every step to identify and resolve this issue completely.

If you have any questions regarding the resolution of this issue, our Client Support Team is available 24 hours a day, 7 days a week to assist you. They can be reached toll-free at 800.510.2859, on LIVE CHAT in our Web Admin, or by email at [email protected],

Thank you and we wish you the happiest of New Years!

CCBill Management

Fat Panda · 01-06-2010, 11:30 PM

bump for some cash

sicone · 01-06-2010, 11:41 PM

Quote:

Originally Posted by jdotdepp

a whole day and no reply?

51 cards short of a full deck are ya?

Dirty Dane · 01-07-2010, 01:57 AM

You might check the details. I think this might go further back than the period mentioned above. I have now checked each week of 2009, and there is a general mismatch between the sales reported and paid amount. Not at high as 70%, but some weeks like 20%... Will forward this to ccbill, so they can have a look at it.

andrej_NDC · 01-07-2010, 03:38 AM

Quote:

Originally Posted by Dirty Dane

You might check the details. I think this might go further back than the period mentioned above. I have now checked each week of 2009, and there is a general mismatch between the sales reported and paid amount. Not at high as 70%, but some weeks like 20%... Will forward this to ccbill, so they can have a look at it.

Those are fees, some sponsors let you pay those.

Dirty Dane · 01-07-2010, 05:04 AM

Quote:

Originally Posted by andrej_NDC

Those are fees, some sponsors let you pay those.

No, why would they let let me pay fees some weeks, and some weeks not?
I compared the numbers before fees/bonus etc. (Subtotal on statement vs. reconcile Total). Further, I have picked some random weeks from earlier years, and can't find mismatches, when comparing same data.

Will wait and see if the 'underpaid' deposited amount above match my findings. If that is the case, then I know this goes way further back.

andrej_NDC · 01-07-2010, 06:54 AM

Quote:

Originally Posted by Dirty Dane

No, why would they let let me pay fees some weeks, and some weeks not?
I compared the numbers before fees/bonus etc. (Subtotal on statement vs. reconcile Total). Further, I have picked some random weeks from earlier years, and can't find mismatches, when comparing same data.

Will wait and see if the 'underpaid' deposited amount above match my findings. If that is the case, then I know this goes way further back.

Check your sponsor details, if the fees are shared or not...maybe you tried some new sponsors with different settings. If not, it must be a bug, yes.

Marialovesporn · 01-07-2010, 06:55 AM

This is getting very interesting......

Dirty Dane · 01-07-2010, 07:17 AM

Quote:

Originally Posted by andrej_NDC

Check your sponsor details, if the fees are shared or not...maybe you tried some new sponsors with different settings. If not, it must be a bug, yes.

The "problem" is that with merged account, we can't see who is paying what. But I have checked some amounts if they were related to some specific sponsor(s), but can't point out any specific sponsor or see some pattern.

There are other similar threads, where ccbill have said there is a "known issue". But not what. I suspect it has something to do with introduction of cascade billing (it getting mixed up) but that is just speculation from my side. For now

burntfilm · 01-07-2010, 09:29 AM

They fucked up, plain and simple. they emailed me and said they'd fix it up on the next pay out. No explanation.

robertstacksghost · 01-07-2010, 10:34 AM

Update on my end: I got a personal email from Mike saying that the unpaid balance will be included in the check that goes out this Monday. I also got the CCBill broadcast email that was reprinted above by AZNNC. Will let you guys all know when the cash is received. Thanks for the bumps!

pornmasta · 01-08-2010, 11:16 AM

They added some money, but the money that i made with a sponsor from week 2009-10-11 to week 2009-11-22 (11/28/2009 23h59) is still missing.

AZNNC · 01-08-2010, 11:17 AM

Quote:

Originally Posted by pornmasta

They added some money, but the money that i made with a sponsor from week 2009-10-11 to week 2009-11-22 (11/28/2009 23h59) is still missing.

where did they add money for you?

pornmasta · 01-08-2010, 11:25 AM

i compared the subtotal for the week on the check statement with the money that i earned for the week ( transaction for 2009-12-27 00:00 to 2010-01-02 23:59, reconcile date) and i noticed that there is more money on the subtotal.

AZNNC · 01-08-2010, 12:12 PM

Strange, mine is $108 lower.
Fees have never been that high.

pornmasta · 01-08-2010, 12:39 PM

Quote:

Originally Posted by pornmasta

i compared the subtotal for the week on the check statement with the money that i earned for the week ( transaction for 2009-12-27 00:00 to 2010-01-02 23:59, reconcile date) and i noticed that there is more money on the subtotal.

ccbill answer:

Quote:

The email you received was regarding your WMS accounts, The other funds were submitted via bug id [censored] which at this time is still unresolved.

DavieVegas · 01-08-2010, 02:51 PM

Just keeps getting better and better this ccbill issues..Glad im seeing this before i choose who i want to go with..

01-06-2010, 12:03 AM	#1
robertstacksghost Registered User Join Date: Jun 2005 Location: Rapid City, SD Posts: 11	CCBill Payment Problems? Saw some other CCBill WMS-related threads and I thought I'd throw my hat in and ask if anyone's having the same CCBill problem I am. Ever since January, my checks are coming with about 70% less money in them than I've actually earned. My sales still show correctly within CCBill's reporting, but the checks that come are incredibly low -- about 70% light. I contacted CCBill about it last week. The live-chat help girl said yeah, they were working on it, and that's about it. No way to track the problem or anything. I had a hard time believing that they were gonna try and just leave it at that when we're talking about over $1,000 per week that's being wrongly withheld. So I called the phone support -- and the same chick from chat picked up the phone. She was nice and all, but that wasn't reassuring. I'm told the issue has been logged under ID #39651, and that "I'll be contacted when it's fixed." Just wondered if anyone else out there is having the same problem. Not real happy about giving CCBill an indefinite, interest-free loan of a few grand. Anyone else getting light checks?

01-06-2010, 12:11 AM	#2
digitaldivas ..I Heart Cannibal Corpse Industry Role: Join Date: Sep 2007 Location: California Posts: 4,327	god that sucks, bump for you. __________________ ...

01-06-2010, 08:26 AM	#8
Iron Fist Too lazy to set a custom title Join Date: Dec 2006 Posts: 23,400	That the January Sale.... 70% off all payouts. Limited time offer! __________________ i like waffles

01-06-2010, 09:50 AM	#9
StaceyJo Confirmed User Join Date: Mar 2008 Posts: 8,960	That sucks! Hope it will be settled soon. __________________ /_______ WebCashMaker ______\ \| _TeenageDecadence - Young Board Naked Teens. \| \| ____ NonNudeGirls - Female Puberty Photos. ____ \| \| _ HerSelfPics - The ORIGINAL exGF SelfPic site. __ \| \.______ xPosing - Wife Photosharing site. _______./

01-06-2010, 09:52 AM	#10
WeDesignet Lisa Confirmed User Join Date: Oct 2009 Posts: 182	Corvette, if you could post the resolution here, that'd be great, so we can all breath easier. thanks, babe! __________________ WeDesig.net - How Can We Web You? Let us design your next Awesome Website, just email me: Lisa(at)wedesig.net

01-06-2010, 04:13 AM	#3
JimmiDean Confirmed User Join Date: Nov 2004 Location: Margarittaville Posts: 3,433	Been paid one time and the exact amount owed for eight years straight without ever missing a beat. All the stats are in the admin panel and even the payout dates not sure what your issue is. __________________ My God there's Porn on here! Still on the Beach !!!

01-06-2010, 06:10 AM	#4
andrej_NDC Registered User Industry Role: Join Date: May 2004 Posts: 7,760	70% of what the check amount says in their admin? Or 70% of their stats?

01-06-2010, 07:06 AM	#6
Jensen Confirmed User Join Date: Apr 2001 Location: Norway Posts: 3,790	wires have been paid like normal to me, but would be really annoying getting 70% less...

01-06-2010, 01:06 PM	#13
Trixie Confirmed User Join Date: Oct 2002 Location: near Seattle, WA Posts: 1,850	I posted about this (or something similar as a sponsor) in this thread: http://www.gofuckyourself.com/showpo...3&postcount=16 __________________ WebWhoreBucks: Girls, a guy and a tranny -- unique indie porn!

01-06-2010, 08:36 PM	#14
pornmasta Too lazy to set a custom title Join Date: Jun 2006 Posts: 18,939	Mine was: http://www.gofuckyourself.com/showthread.php?t=939233 CCbill answered and they explained that they are correcting the error, so let's wait

01-06-2010, 08:43 PM	#15
AZNNC Confirmed User Join Date: Jan 2005 Posts: 592	Same issue i've been having. Just got an email about it.

01-06-2010, 08:46 PM	#16
pornmasta Too lazy to set a custom title Join Date: Jun 2006 Posts: 18,939	(well in fact, in their mail the issue started before it is written it started, but let's wait)

01-06-2010, 08:48 PM	#17
jdotdepp Registered User Join Date: Jun 2009 Location: At The Bank Posts: 81	a whole day and no reply?

01-06-2010, 09:03 PM	#18
Luscious Media Confirmed User Industry Role: Join Date: Feb 2005 Location: Foxwoods Posts: 785	I'm having the exact same issue. I called CCBill today and they acknowledged the problem was on their end, assured me I would be paid and said they would get back to me tomorrow. I'm not overly concerned right now but the timing couldn't have been worse...with the holidays and all. __________________ Luscious Media ICQ: 293-550-859 CFNM Cash

01-06-2010, 11:26 PM	#19
AZNNC Confirmed User Join Date: Jan 2005 Posts: 592	Dear CCBill WMS Affiliate: We wanted to contact you regarding an issue we discovered with the CCBill WMS Affiliate sales payouts to your account. After careful review, we have determined that your WMS Affiliate Account was underpaid for your referred WMS Affiliate sales for the time period from November 29, 2009 to December 26, 2009. To resolve this issue, we will return the identified funds to your account as soon as possible. These funds will be deposited back into your account in the CCBill sales period of 12/27/09 - 1/02/10; and paid out in the weekly sales check dated 1/11/10. Please note: Because our payout system performs weekly reconciliations based on each CCBill sales period, we will send you a follow up email notification with the exact amount you are owed soon after the completion of that period's reconciliation process on 1/08/10. Thank you for your patience in this matter, and please know that we truly value your affiliate business, and we have taken every step to identify and resolve this issue completely. If you have any questions regarding the resolution of this issue, our Client Support Team is available 24 hours a day, 7 days a week to assist you. They can be reached toll-free at 800.510.2859, on LIVE CHAT in our Web Admin, or by email at [email protected], Thank you and we wish you the happiest of New Years! CCBill Management

01-06-2010, 11:30 PM	#20
Fat Panda Porn is Dead. Move along. Industry Role: Join Date: Aug 2006 Posts: 13,295	bump for some cash

01-07-2010, 01:57 AM	#22
Dirty Dane Sick Fuck Industry Role: Join Date: Feb 2004 Location: www Posts: 9,491	You might check the details. I think this might go further back than the period mentioned above. I have now checked each week of 2009, and there is a general mismatch between the sales reported and paid amount. Not at high as 70%, but some weeks like 20%... Will forward this to ccbill, so they can have a look at it. Last edited by Dirty Dane; 01-07-2010 at 01:58 AM..

01-07-2010, 06:55 AM	#26
Marialovesporn Confirmed User Join Date: Feb 2007 Posts: 579	This is getting very interesting......

01-07-2010, 09:29 AM	#28
burntfilm Confirmed User Join Date: Feb 2008 Location: Brooklyn NY, Providence, RI Posts: 972	They fucked up, plain and simple. they emailed me and said they'd fix it up on the next pay out. No explanation. __________________ Sorta... Last edited by burntfilm; 01-07-2010 at 09:32 AM..

01-07-2010, 10:34 AM	#29
robertstacksghost Registered User Join Date: Jun 2005 Location: Rapid City, SD Posts: 11	Update on my end: I got a personal email from Mike saying that the unpaid balance will be included in the check that goes out this Monday. I also got the CCBill broadcast email that was reprinted above by AZNNC. Will let you guys all know when the cash is received. Thanks for the bumps!

01-08-2010, 11:16 AM	#30
pornmasta Too lazy to set a custom title Join Date: Jun 2006 Posts: 18,939	They added some money, but the money that i made with a sponsor from week 2009-10-11 to week 2009-11-22 (11/28/2009 23h59) is still missing.

01-08-2010, 11:25 AM	#32
pornmasta Too lazy to set a custom title Join Date: Jun 2006 Posts: 18,939	i compared the subtotal for the week on the check statement with the money that i earned for the week ( transaction for 2009-12-27 00:00 to 2010-01-02 23:59, reconcile date) and i noticed that there is more money on the subtotal.

01-08-2010, 12:12 PM	#33
AZNNC Confirmed User Join Date: Jan 2005 Posts: 592	Strange, mine is $108 lower. Fees have never been that high.

01-08-2010, 02:51 PM	#35
DavieVegas Confirmed User Industry Role: Join Date: Jun 2004 Location: Las Vegas Posts: 6,116	Just keeps getting better and better this ccbill issues..Glad im seeing this before i choose who i want to go with.. __________________ SKYPE#: davievegas - email: ddmedia702[at]mail[.]com