DWB

100 billing problems.

Jesus.

That would be one of the issues I suppose.

BV

Don't be cute and try to put words in my mouth to flatter yourself.

You and SwirlyGirl are the attention whore ringleaders who are always trying to blame their low sales on CCBill.

I'm sick of it.

You are wasting your time. Look for the answer to your problems elsewhere.

dropped9

WOJ oh shit I mean JFK is crying somewhere in a corner cause you stole his spot

The Porn Nerd

LOL That issue was resolved almost immediately, and after checking reports and server logs it appears it was a one-time occurance. But thanks for spotting that.


I know - and I left it open for Woj (or JFK), sitting all pretty at #99 for him (them). Maybe they're actually getting laid instead of thread-staking. LOL Let's hope.

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NETbilling

BV

Promoting our companies is not bottom feeding. We are doing very very well and have been since 1998. You should give us a look at sometime.

I think you will be pleasantly surprised. I am not knocking CCbill at all or trying to jack their thread. We recommend new merchants to them regularly and have a great relationship with Ron and several of the long time employees there. We simply offer a different type of service, one that puts the merchant in control and gives them a great amount of flexibility. Some merchants can handle that and some just like others to run the show for them.

Thanks for the kind words Far-L and others. We are are always happy to help.

Mitch

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Transaction processing & 24/7 call center services with exceptional rates and flexibility, since 1998!

SwirlsGirl

Oh well since you are getting "sick" , I suppose in the interests of your health I may consider not "asking" anymore questions.

Well maybe I will ask just one more in spite of your sickness....Oh I know here's one...

When you submit an incomplete join form with a "bogus name", and a missing CV2 number...should you get a decline message that reads "you currently have a subscription and are unable to sign up"

I mean its like "asking" to see a birth certificate is twisted into accusing someone of fraud....

I am asking if you can submit an incomplete join form and get said results....and that question then gets twisted into whatever you want to twist it into.

I want a straight answer yes know,maybe,depends... but I don't expect to be called an attention whore for asking a question...that really starts to make you look as someone said on the "payroll"

There are other webmaster boards with current threads from this month asking the same questions by people who I am not familiar with, so to make it sound like its only 2 people in the adult biz asking thiese questions is a pathetic and futile attempt to distort and distract from serious questions

SwirlsGirl

one more question... How is it that thursday when you submit 10 or more test transactions...each submission has a corresponding form hit...

but then friday when you submit 10 or more test transactions...there is only 1 corresponding form hit?

Those are not accusations...those are questions... I can post the definition for "question" for anyone else who wants to suggest that a question is not a question...

so please help me understand a little better how the join form submission process works..

I thought if I submit an incomplete form... I would get prompted by ccbill to finish the form before it can be submitted...

however I tried this several times and the form was submitted and returned a confusing decline... the decline read "you currently have a subscription and are unable to sign up"

If something is causing incorrect decline messages or submissions of incompleted join forms I would think someone especially webmasters would want an explanation...just maybe just maybe ccbilll themselves would want to understand why this happen

barcodes

I can fill out your membership with my info or bogus info and a cc without the cv2 to see what happens so long as you agree to refund me if it somehow goes through :D. Maybe having a third party try will help everyone out.

SwirlsGirl

Hey barcode thanks so much for offering to help with this "question" As far as a refund goes I would just like to call ccbill and have them issue the refund, as I do not see an option for me to refund you within the admin.

Please submit a bogus name into my join form and leave the CV2 field blank, and please post back here what happens with your submission, if there is an approval... I will call ccbill and request they refund you immediately!

This action should be very helpful because according to Paul K of ccbill he could not submit an incomplete join form without ccbill prompting him to finish filling out the form.

He posted that for all to see, and I countered that by insisting that when I submitted my incomplete join form It got submitted and the following message was returned .... "you already have a membership and are unable to sign up" remember the form was incomplete no CV2 number provided and I was using a bogus name..

I did this 3 times twice with two different bogus names 3rd time with real name and info, and simply want to know why would I not be prompted on my join form to fill in the rest of the form...as Paul K stated happened to him.

If you get pet prompted to finish filling in your form submission than that may mean that someone or something is manipulating my form submissions..who knows..but I certainly would appreciate your help in figuring this out since I am getting no where with ccbill, and bombarded with insults from possible shill bots

DWB

The name used on the form is apparently irrelevant. I get bogus names from time to time. From "Joe Dirt" to "Mas Mas" to "Chase Chase" and anything else you can think of.

barcodes

I put in a bogus name, my info and left the cv2 info blank and was approved.

barcodes

Sent ya an email with the screenshot of what I put in, as well as the recipt I received after I was approved

barcodes

Not to pick a fight or anything but from what I am used to as far as filling out forms to buy anything online, if the cv2 isn't filled out you cant make the sale. The field has always been required.

SwirlsGirl

Barcodes I am extremely grateful to you for the help...this has proven to be most illuminating! Now not sure what to post next as I will need some time to analyze and digest this...in the mean time I will call immediately and ask that your purchase is immediately refunded!

Also let me post this quote....
this comes directly from Mr. ccbill himself

"I am honestly not sure why you received the errors that you did. I submitted your form with the CVV2 missing and I was asked for it straight away." ...Paul K of ccbill


Now in addtion to your efforts there is another thread of mine where someone else did it and their transaction was declined at pre atuh

to recap guys....

4 different individuals.... submitting my INCOMPLETE join form with out filling in CV2 numbers and using bogus names

RESULTING IN 4 DIFFERENT RESULTS

1. "You currently have a subscription and are unable to sign up"

2. "Your transaction is approved"

3." Card declined at Pre auth"

4."please finish filling out form before form can be submitted"

Now Mr. Bv when I call the 1 800 for client support could you please post your extension so you and Paul K can pull your resources and provide a reasonable explanation for the wide and varied results here?

nikki99

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SwirlsGirl

God bless you Barcodes your transaction has been refunded!

As you stated Barcodes in my world of purchasing online I have never been able to finish a transaction without CV2 number?

How ironic with all the so called fraud scrubbing in the world that transactions are being approved with bogus names, and missing CV2 fields....LOL HA HAHAHAHAHAHAHAAHAH

I suddenly have a sick and strange sensation of supreme anger, hostility, aggression, blended with a little bit of twisted humour,

what a tangled web we weave when we practice to decieve

barcodes

Hope it was helpful. In my experience, there are only really two issues the form can have. It isnt set as a required field or there is some other scripting somewhere on the page thats messing with the validation. To be honest, i think if you don't enter anything on your form, you get a prompt which means the form is validating, so it has to be that the cv2 field just isnt set to be required.

I suppose its possible that whatever formula it uses to validate the cvv against the card # could be interferred with by another script on the page but to be honest i dont have any of the code in front of me.

Note to Paul: I hope it doesn't seem as if I am against you or your company in any way. Right now I am but an affiliate web designer. I don't use your services as of yet but I plan to grow in the future (hopefully near future). The way I see it, if I help like this when I can, it improves your product, lets me know of any issues before i personally run into them later on down the road, and hopefully it helped swirl as well.

Also, I flood the QnA section with stupid newbie questions and get help all the time. If I can help anyone with anything it makes me feel like I am giving back and not just taking.

Best of luck with this guys. =D

barcodes

On a side not, I did just receive this email:

Dear jomamma,

Your subscription #: with http://www.saraswirls.com has been cancelled as of 2011-04-30.

Your last billing date was 2011-04-30, when you were charged the amount of $29.95.

If you wish to resubscribe to this website using a different billing method, you may do so by clicking on the website's link offered below.

http://www.saraswirls.com

For further details regarding this transaction and direct access to our online billing support services, available 24-hours a day, 365-days a year, please visit our support website.

Thank you for choosing CCBill as the e-merchant for your subscription!
---------------------------------------------------

Thanks for resolving this so quickly swirls, the bill was pending and now that it has been cancelled I suppose my funds will reappear in my account within a couple of days. I appreciate it. =D

VGeorgie

There is no requirement by a US-based merchant to use CVV2 validation, and is up to the merchant and the specific authorization gateway whether or not to require it. The lack of the number, or an incorrect number, can be used as a scoring mechanism. If other aspects of the transaction show a valid customer, not having a CVV2 number may indeed be permitted. It's all part of risk management, which at the end of the day is CCBill's business, just as it is with any company that deals with the flow of money.

Paul regularly uses his card for test transactions, so CCBill's own pre-auth screening will treat his card differently than yours.

The fact that it may have been required on some transactions through your site and not others only points to CCBill's likely use of a variety of gateways and acquiring banks, plus its own internal scoring mechanism (which is their trade secret).

Has it occurred to you that CCBill have even relaxed the banking rules for your site as a favor to you to reduce the declines? Now you're hitting them over the head with what you see as a discrepancy. Would you prefer their setting your banking rules to require a valid CVV2 on EVERY transaction for your site? Ask them; that could probably be arranged if you insist on it.

(How do I know all of this? Sorry, I'm not part of some vast CCBill conspiracy. It's only because I have my own merchant account, and I've chosen to educate myself about these issues.)

SwirlsGirl

EXCUSE ME FOR TYPING IN CAPS....BUT I NEED YOU TO STAY ON POINT!!

FACT:
1. I am not hitting anyone over the head with anything...I am asking questions about contradictions and discrepancies first.

2. Paul K stated matter of factly that he "COULD NOT" submit my join form without filling it out completely! his words not mine...okay?? He insisted that a prompt required him to fill out form completely before he could submit it......period,pure,plain,and simple!

3. 3 other individuals including myself submitted the form incompletely and WERE NOT asked to finish filling out form first.

ALL 3 INDIVIDUALS USED BOGUS NAMES AND GOT COMPLETELY DIFFERENT RESULTS WOULD YOU NOT THINK THIS SHOULD BE AFFORDED AN EXPLANATION???

HEY IF NOBODY FINDS THAT A TEENIE EENIE BIT BIZARRE OR QUESTIONABLE THEN OUR INDUSTRY IS IN WORSE SHAPE THEN EVEN I THOUGHT

By the way thanks for clarifying how you know so much about banking regs, compliance issues and other DETAILED INTRICACIES that the average person doesn't know. Sounded alot like a rep and I am sure you know that or you would not have specified you are not...LOL

So you are telling me that clear and concise contradictory information form Paul K (could be honest mistake I don't know...I am only accusing him of contradiction thats all)

So you are telling me with such glaring contradictions and bizarre form behavior...should not be a concern??

What else can be said? Is the flouridated water and high fructose corn syrup really that effective??

I am more bewildered by some of your blind religous and zealous defense of these anomalies then I am of the ACTUAL ANOMALIES

BV

SwirlyGirl,

I can't believe you do not know how to refund a transaction in the CCBill admin. Yet you are in here and dozens of other threads trashtalking CCBill constantly.

Let me explain how for future reference.

There are a few ways to get to where you can do it. ie: quick stats , transaction stats, or anywhere you can get to any sales stats, but your "lookup" report under home/reports/lookup probably makes the most sense. All you have to do is search for customer via name,username or subscription id, and find the sale, keep drilling down untill you can see the hyperlinked subscription id numbers, click on one and a new window will pop up with the customers details. At the bottom right you will see a "refund transaction" link.

as far as CVV2 goes, this is for visa only, mastercard uses cvc2 and depending on your forms setting in your admin it looks like you may or may not have it set to be required. So I'm not sure which is the case with barcodes's transaction.

from ccbill's website: http://ccbillhelp.ccbill.com/content/lay_frm_tls.htm

CVV2 Number - The setting CCBill has determined is in compliance with the client 's account, which displays the CVV2 number on the Signup Form. When it is set to Required, the customer is required to enter the number. When it is set to Display, the CVV2 number field will be shown, but the customer will not be required to enter the number. When it is set to None, the CVV2 number field will be hidden from the customer.

BV

I know you have a good company, I am not knocking your services (or NATS's).
I just think it's in very poor taste to offer them in this thread. Misterpeabody's contact info is very easy to find if you wanted to send him an email.
That is all.
BV

DWB

I'm not about names. Bogus ones. Not cv2.

SwirlsGirl

So just curious..another question...maybe I ask too many questions...LOL

1. How would you know intimately how Paul K's card will be treated differently??

and if Paul K's card is treated so differently than the average card...why would anyone want it used in testing??

This is not a card question this is a "FORM" question...the man stated he could not submit a form without it being filled out....thats not me beating him over the head...he said that before he could submit the form he was prompted to "COMPLETE" the form

I have proven this to be a contradiction.... I simply ask for clarity on the contradiction!

I have an approval today from a form submission with an incomplete field and bogus info (hello what happened to scrub)

I also have a pre auth decline with a form submitted with a bogus name and blank field

I also have a "you currently have a subscription and are unable to sign up" with BOGUS NAME and incomplete form

Then according to PAUL when he submitted on my same form ....The form demanded he complete form before it was submitted...

There should not be any two ways about it. SHOULD THE FORM BE SUBMITTED by ccbill OR NOT IF ITS INCOMPLETE IS THE QUESTION

If the form must be completed before submitting, why do I have approvals on incomplete forms?

If the form must not be completed before submitting, why would Paul state that his form would not submit without it being completed.

Look the onus is not on me..I have clearly and articulately laid out a very very disturbing discrepancy that remains unanswered logically!

If I am confused than explain it slowly and carefully so it makes sense why an incomplete join form with bogus information entered is yielding 4 different results?

Go ahead assemble the team...get the vice president, get the director, I don't care just give me a sensible explanation...that is my right to have this answered properly.

Will the real join form submission protocol step up and identify itself.

Nothing I have stated is an accusation and all of you know it...it is a valid question that deserves a straight answer

The Porn Nerd

Well now, this appears to be a case of THREAD JACKING.

Hey Swirlsgirl - stick to your own fucking thread asking your endless questions, okay? I am not your ally, I run my own business. I have communicated with you in private but now feel you are out of control with your endless questions.

Please ask them in your own thread. MY issues with CCBill are being resolved, and tho I ask questions when I see odd patterns I DO NOT go endlessly ON AND ON about it, nor hijack other people's threads with my "questions".

You have concerns, you think there is a GIANT CONSPIRACY going on, you want to TAKE CCBILL DOWN!!!!

My goals are and have always been to run MY business as well as I can, not to be an 'advocate" for any industry, person or website. I see patterns, I ask questions, I get reasonable answers back, I move on. I (and you, and everybody else) has CHOICES in this world so if CCBill is doing all these nefarious things to you I suggest you implement some of those other choices. I've said the same thing to you in private.

Do not send me ALL CAPS emails again, with paragraph after paragraph of your "proof", looking for me to chime in with you and be on your side. I am on the side of hard-working people - up to a point - but now you've gone WAY over the edge and I do NOT want anyone from CCBill, this GFY board or the fucking Universe to think you and I have anything to do with each other.

Post in your own thread or, as the OP, I will ask Eric to close this thread.

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SwirlsGirl

Ouch! I will admit that was a lethal blow, not sure what exactly set you off, was speaking to you from the heart, with sincerity, and with what in my mind was very reasonable suspicion of who knows what.

If you really feel that way, no worries you, me,gfy, ccbill will simply part ways... Life goes on, and questions will just stay unanswered

I suppose I am completely consumed and doing more damage than good and need to back out of this Fiasco.

best of luck to all of you

I wish all of you record sales,life,liberty, and happiness!
Best

Might as well close the thread...Peace

SDA CASH - Banned for Life AGAIN

FTV and CCbill have been together since day one in PHX, AZ hence "Cave Creek hosting and FTV"

Again FTV and CCbill are best of friends in all ways more than one. "Cave Creek hosting and FTV"

Let's just say there are leaks at CCbill i know this 100% first hand.

More on this later with facts......

DWB

I'd like to note that ccbill will not take a transaction from me. Epoch does, ccbill does not.

Go figure. I guess they consider me a risk.

Probono

We use ccbill. Our recent sales have been increasing not decreasing.

When we see a denial email it says why, sometimes is their scrub, usually a bank denial. In the past we did our own thing with our own merchant account, after moving to ccbill we did see a small decrease in percentages sold, we did see more scrubs from their fraud protection, but we also see no charge back fees and fewer charge backs because of their scrubbing. In the balance for us it has been a better system.

VGeorgie

Your problem -- and yes you have one -- is that you don't listen to the answers.

You can read through CCBill's online admin manual. It'll tell you a lot. You can research the use of CVV2 and credit card practice on numerous authoritative sites on the Web. You could get your own merchant account and learn all this by direct experience. I've done all three. How about you?

NOTHING that I wrote in any way absolves CCBill of having a buggy interface, or some tier 1 client service personnel that are not well trained. But your questions/complaints transcend that.

I gave you some simple facts regarding how different cards will have different scores, and virtually EVERY online retailer will handle the scoring parameters differently, especially for retries within the same session, or within a particular period of time. A US-based merchant can choose to deny a transaction based on an invalid security number, or not. (For my own online business I don't require it, and haven't for 15+ years.)

On your "already have a subscription" error. This is based on email address and/or credit card number. It has nothing to do with the name and address fields. CCBill can chose to decline or accept a transaction if the address and name verification check fails.

DarkJedi

another MisterPeabody sucess story