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Old 03-27-2012, 09:36 AM   #1
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Seriously CCBILL WTF

Fix your FUCKING system so your clients can check their stats. Is that too much to ask?

Its been a FUCKING MONTH and you've done nothing. Click, click, click and 10 mins later the stats finally show up.

With all this fucking money you're making hire some REAL FUCKING programmers and FIX your 1990s based, bug infested system.

For FUCK sake
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Old 03-27-2012, 09:37 AM   #2
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you mad?
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Old 03-27-2012, 09:39 AM   #3
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True story!
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Old 03-27-2012, 09:40 AM   #4
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Click, click, click and 10 mins later the stats finally show up.

With all this fucking money you're making hire some REAL FUCKING programmers
It LOOKS really cool, though. Sometimes I think there's an inverse correlation between how cool software looks and how well it works.
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Old 03-27-2012, 09:50 AM   #5
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Fix your FUCKING system so your clients can check their stats. Is that too much to ask?

Its been a FUCKING MONTH and you've done nothing. Click, click, click and 10 mins later the stats finally show up.

With all this fucking money you're making hire some REAL FUCKING programmers and FIX your 1990s based, bug infested system.

For FUCK sake
Is it too much to ask? Really? They are letting you process transactions. They are enabling your business. They are providing you with tools, people, advice and support to help you make money.

We have been using CCBill forever and are very happy with their system. Generating reports can take a few seconds sometimes but considering all the queries to all the tables of all the databases it probably has to make to provide Real Time data, there's nothing at all to complain about. And any time we had a problem. CCBill provided INSTANT support.

Maybe you should send an email to your CCBill rep, and politely ask him if CCBill's speed will improve in the near future. Your CCBill rep went out of his way to get you setup, and if the higher-ups at CCBill saw this post, they just might ask him why he stuck his neck out for you.

Not cool.
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Old 03-27-2012, 09:51 AM   #6
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We tried Sliiing out and are so glad we did....instant loading stats are a revolutionary and bold new concept for displaying stats

http://sliiing.com
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Old 03-27-2012, 09:58 AM   #7
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Is it too much to ask? Really? They are letting you process transactions. They are enabling your business. They are providing you with tools, people, advice and support to help you make money.

We have been using CCBill forever and are very happy with their system. Generating reports can take a few seconds sometimes but considering all the queries to all the tables of all the databases it probably has to make to provide Real Time data, there's nothing at all to complain about. And any time we had a problem. CCBill provided INSTANT support.

Maybe you should send an email to your CCBill rep, and politely ask him if CCBill's speed will improve in the near future. Your CCBill rep went out of his way to get you setup, and if the higher-ups at CCBill saw this post, they just might ask him why he stuck his neck out for you.

Not cool.
dude, srsly...

there are good peeps at CCBill and they know i like them - but still i would never praise their backend...
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Old 03-27-2012, 09:59 AM   #8
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Old 03-27-2012, 10:02 AM   #9
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Question of the Day: How many times do you push the "LOOKUP" button until your ccbill stats appear?
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Old 03-27-2012, 10:26 AM   #10
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dude, srsly...

there are good peeps at CCBill and they know i like them - but still i would never praise their backend...
So true
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Old 03-27-2012, 10:35 AM   #11
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My advice is to call CCBill so they can tracert your IP. Also, run short reports; CCBill should not allow those 2,3,4 year span reports because they will never compile. I use ccbill stats daily and they flat out work. 3rd party stats are huge pain in the ass, cost a lot of money, and do you really want to share your numbers and stats with someone else in the business? Not a good idea at all... Here is what you need to know hits:cash
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Old 03-27-2012, 11:03 AM   #12
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My stats almost always work fine. There is a 10 to 60 second delay when doing a lookup but it isn't a big deal. Keep in mind how much data those databases are holding. They have millions of sites, urls, transactions, and webmasters going back over a decade. Sales on the other hand are what I am most concerned with.

Last edited by signupdamnit; 03-27-2012 at 11:04 AM..
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Old 03-27-2012, 11:14 AM   #13
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My stats almost always work fine. There is a 10 to 60 second delay when doing a lookup but it isn't a big deal. Keep in mind how much data those databases are holding. They have millions of sites, urls, transactions, and webmasters going back over a decade. Sales on the other hand are what I am most concerned with.

Hey Signupdamnit, are your sales for today up or down compared to yesterday?
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Old 03-27-2012, 11:19 AM   #14
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dude, srsly...

there are good peeps at CCBill and they know i like them - but still i would never praise their backend...
All I'm saying is that CCBill's system is obivously complex, and have no complaints at all about speed. Sure I wish it were as fast as Google, but come on. So what if it takes a few SECONDS to generate a report? People need to chill.
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Old 03-27-2012, 11:25 AM   #15
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I hope manwin buys CCbill soon
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Old 03-27-2012, 11:26 AM   #16
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I hope manwin buys CCbill soon
maybe it would work then
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Old 03-27-2012, 11:30 AM   #17
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Question of the Day: How many times do you push the "LOOKUP" button until your ccbill stats appear?
5-8 times, and sometimes requires a refresh a couple times too
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Old 03-27-2012, 11:35 AM   #18
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Every morning I log on CCBill and open three windows for my daily reports. I input the parameters on one window for one report and click view report. I follow that process on the next two windows. I then go back to window one and my data is there! Same in windows two and three. I then enter the numbers into my Excel docs and check out my charts. Problem solved.

I never considered posting on boards and capitalizing curse words to my third party payment processor.
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Old 03-27-2012, 11:38 AM   #19
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Just asked our billing guy about this.

He's hasnt had any issues. Sales are up too.

FTW!
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Old 03-27-2012, 12:30 PM   #20
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Hey Signupdamnit, are your sales for today up or down compared to yesterday?
It's still too early to tell for me. Yesterday ended up being good after all.
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Old 03-27-2012, 12:32 PM   #21
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i concur
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Old 03-30-2012, 05:13 PM   #22
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I still need to click the 'lookup' button 20 times to get stats to load. #annoying
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Old 03-30-2012, 05:14 PM   #23
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True story!
I second that, but there service for stats has been pure shit for ever
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Old 03-30-2012, 05:15 PM   #24
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and where is the problem? ccbill is standart, just because some other systems are faster doesnt meand they must be faster too
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Old 03-30-2012, 05:23 PM   #25
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Every morning I log on CCBill and open three windows for my daily reports. I input the parameters on one window for one report and click view report. I follow that process on the next two windows. I then go back to window one and my data is there! Same in windows two and three. I then enter the numbers into my Excel docs and check out my charts. Problem solved.
Good idea.
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Old 03-30-2012, 05:36 PM   #26
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Old 03-30-2012, 06:16 PM   #27
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Couchbase, RTDW, XML feeds, datalink that allows more than 1 request an hour, API endpoints, export data on insertion, event queues, multi-platform delivery, IoS/mobile friendly front ends, analysis options on tracking, pass through parametrics, even some form of rudimentary caching, automated data export, menu system that makes sense, easy configuration of access control for administrators, graphical display of selected data, support that doesnt want your passport number every time you call them, sensible form creation options and ability to easily display non-US currencies and a cascade flow system that makes sense.
Hmmm, nope none of those but a nice fat double digit comission charge
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Old 03-30-2012, 06:18 PM   #28
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I had hardly any sales with CCBill in the beginning of the month and then all of a sudden I'm getting loads of them all at once, always seems like that happens with them.

But yeah their backend is a pain in the ass!
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Old 03-30-2012, 06:45 PM   #29
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I had hardly any sales with CCBill in the beginning of the month and then all of a sudden I'm getting loads of them all at once, always seems like that happens with them.
yes, i'm also curious to know the explanation of this.
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Old 03-31-2012, 01:00 AM   #30
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chrome

google chrome won't open stats from this month. Other browsers work fine.
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Old 03-31-2012, 04:17 AM   #31
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Is it too much to ask? Really? They are letting you process transactions. They are enabling your business. They are providing you with tools, people, advice and support to help you make money.

We have been using CCBill forever and are very happy with their system. Generating reports can take a few seconds sometimes but considering all the queries to all the tables of all the databases it probably has to make to provide Real Time data, there's nothing at all to complain about. And any time we had a problem. CCBill provided INSTANT support.

Maybe you should send an email to your CCBill rep, and politely ask him if CCBill's speed will improve in the near future. Your CCBill rep went out of his way to get you setup, and if the higher-ups at CCBill saw this post, they just might ask him why he stuck his neck out for you.

Not cool.
He's not referring to load times, he's referring to blank screen after blank screen when trying to view reports, we all know generating year on year reports takes time - totally acceptable, the sheer volume of available reports is also a great thing. But blank screens? being told to use IE over google chrome which is not exactly a new to the market browser - not too much to ask. They make millions... at least make it compatible with modern browsers.. thats all.

I tried to add a new account, pricing etc, a 10 minute job took well over an hour because pages wouldn't load, euro prices entered in as dollar, setting the affiliate payout to 50 in the field value wouldn't take because it wasn't numeric even though it was 50... these problems, although tedious, are a massive pain in the ass day to day, and there's no excuse for not fixing them.

CCBill have many great qualities, and we too have been with them for years and years. But it would be nice if they'd listen to customers once in a while, feels like we are ignored.
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Old 04-08-2012, 03:41 PM   #32
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Rolling in the 1990s like ccbill and mc hammer
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Old 04-08-2012, 03:43 PM   #33
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cant touch this
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Old 04-08-2012, 04:10 PM   #34
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yes, i'm also curious to know the explanation of this.
I have no idea if this is true, but it was said on another board by a very well respected person in the industry that they actually shut off billing at given times to keep their CBs in balance, as they have a bank to answer to and have to manager their CBs to them just as we do to CCbill.

That would explain the rush of sales after hours of nothing. Seems to be a trend for everyone who uses them. However, my test sales always go through. So who knows?
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Old 04-08-2012, 09:31 PM   #35
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i have been finding it better using Firefox than chrome
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Old 04-09-2012, 07:41 AM   #36
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yeah stats freeze for a longer time now.

also i noticed i have rebills this month for which i didn't have signups or rebills last month...

everything is ok at ccbill

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Old 04-09-2012, 08:01 AM   #37
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yeah stats freeze for a longer time now.

also i noticed i have rebills this month for which i didn't have signups or rebills last month...

everything is ok at ccbill

check your traffic, it definitely sounds like the traffic responsible for that...if not check your content...sometimes having fresh content can cause rebill errors
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Old 04-09-2012, 08:04 AM   #38
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check your traffic, it definitely sounds like the traffic responsible for that...if not check your content...sometimes having fresh content can cause rebill errors
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Old 04-09-2012, 08:06 AM   #39
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check your traffic, it definitely sounds like the traffic responsible for that...if not check your content...sometimes having fresh content can cause rebill errors
That really makes no sense at all in regards to what his problem was.
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Old 04-09-2012, 10:26 AM   #40
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That really makes no sense at all in regards to what his problem was.
It makes a ton of sense if you know what I know
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Old 04-09-2012, 10:36 AM   #41
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That really makes no sense at all in regards to what his problem was.
The right solution would be to unplug your computer for 60 seconds then check your modem and try again. You may also want to clear your cakes.

If that does not work try reinstall windows using your original floppy disks
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Old 04-09-2012, 10:42 AM   #42
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That really makes no sense at all in regards to what his problem was.
I was sense a whole heaping spoonful of sarcasm with her post.
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Old 04-09-2012, 10:54 AM   #43
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I was sense a whole heaping spoonful of sarcasm with her post.
I guess my sarcasm meter is off today!
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Old 04-09-2012, 11:31 AM   #44
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The right solution would be to unplug your computer for 60 seconds then check your modem and try again. You may also want to clear your cakes.

If that does not work try reinstall windows using your original floppy disks
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Old 04-09-2012, 11:35 AM   #45
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you ask this of a company that STILL cant even do direct deposit of funds?

REALLY?
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Old 04-09-2012, 11:59 AM   #46
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All I'm saying is that CCBill's system is obivously complex, and have no complaints at all about speed. Sure I wish it were as fast as Google, but come on. So what if it takes a few SECONDS to generate a report? People need to chill.
Bad analogy...

CCBill might be a bit slower, but they provide an accurate summation of the values for which you choose to search (except for the referring url - that's always pissed me off...)

Google, on the other hand, just spews out the most linked to and social media-ized results regardless of relevance.
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Old 04-09-2012, 12:02 PM   #47
SwirlsGirl
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The right solution would be to unplug your computer for 60 seconds then check your modem and try again. You may also want to clear your cakes.

If that does not work try reinstall windows using your original floppy disks

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Old 04-10-2012, 12:21 PM   #48
Fat Panda
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SERIOUSLY people. How many times do you have to push LOOKUP before your ccbill stats show? I just pushed the fucking button 20+ times before the data appeared.
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Old 04-10-2012, 12:57 PM   #49
V_RocKs
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Pushing it 20+ times is 19+ parts of the problem.
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Old 04-10-2012, 01:05 PM   #50
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No V_Rocks. Push...wait...nothing...blank white screen. Repeat 10/20/30 times finally produces data.

I guess what do you fucking expect from a company stuck in the 1990s that can't figure out how to do ach direct deposits.
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