Is this a reason to ask for a refund - GoFuckYourself.com

YellowDude · 06-02-2008, 07:28 AM

I bought a program (will not mention the company name) for 600 US promossing that that program will convert any file into flv or mpeg a tube a like program.

I run into converting problems there his program only support WMV8 and that is pretty outdated. We are using finalcut with sorenson pro and the lowest we can spit out is a WMV9.

The website is not talking or showing that WMV9 is not supported

So I bought myself a bummer

I consider too ask a refund there the program is not doing what it is saying.

Correct or .....

fris · 06-02-2008, 07:45 AM

I would.

things i use that might be useful

http://www.boilsoft.com/videosplitter/

to split members area content down to 60-120 sec promo

http://www.boilsoft.com/avi-mpeg-rm-joiner.html

to join 4 clips from movie hosted galleries into 1 file

http://www.frame-shots.com/

to grab thumbs from media

http://www.adobe.com/products/flash/

to convert into .flv format

YellowDude · 06-02-2008, 07:50 AM

Quote:

Originally Posted by Fris

I would.

things i use that might be useful

http://www.boilsoft.com/videosplitter/

to split members area content down to 60-120 sec promo

http://www.boilsoft.com/avi-mpeg-rm-joiner.html

to join 4 clips from movie hosted galleries into 1 file

http://www.frame-shots.com/

to grab thumbs from media

http://www.adobe.com/products/flash/

to convert into .flv format

Ok but the script is not editable so I can not use this. I have to use the build in converter and that is the mais problem.

jollyperv · 06-02-2008, 07:54 AM

http://www.erightsoft.com/SUPER.html

FREE

Odin · 06-02-2008, 07:55 AM

Ask rather nicely for a refund. If they don't oblige, start asking a bit more, like 'please guys, I don't want to have to make a chargeback on this one, it's bad for both of us', and so on. You should get your money back, I wouldn't be happy with a 600 dollar dud.

d-null · 06-02-2008, 07:57 AM

are they working on a patch to solve the problem?

Adultnet · 06-02-2008, 07:57 AM

get a refund

JamesK · 06-02-2008, 08:01 AM

Yeah get a refund.

G.A.F · 06-02-2008, 08:01 AM

It costed you 600usd and don't do what is supposed to do!

I'll surely ask for a refund or change it for another program that works the way you need.

As Chief said, you'll have all the chances if you ask politely. There's no point in demanding a refund at first sight. If you talk to them, I'm sure they'll like you and be willing to do their best to pleased you.

Good luck!

YellowDude · 06-02-2008, 08:06 AM

Quote:

Originally Posted by jetjet

are they working on a patch to solve the problem?

His answer:
That's because all the frames from the video could be read, because it was properly encoded in the first place. There's nothing me, the script, God, or anybody else can do, if the source videos contain frames which cannot be read.

And it doesn't matter if the video works on Youtube, because Youtube has it's own conversion technology. They have millions of dollars to invest and develop that, and don't need to rely on opensource/free software to handle the conversion.
The video actually gets converted, but the thumbnails cannot be created, and it most certainly it has to do with the encoding of the exported files.

When you export video files with that software, perhaps it has an option or something to allow you to export wmv8 video type, not wmv9. I'm not sure if this will work, but it's something worth trying.

---------------------------------------

Sorenson don't have this option but I guess it is also ridiculous to get back to WMV8, less quality in picture and sound. We are using Finalcur Pro and Sorenson Pro

YellowDude · 06-02-2008, 08:21 AM

So I guess no update or patch

YellowDude · 06-02-2008, 10:00 AM

His answer:

2. The fact thats file you encode with whatever software is causing problems is no reason for any refund. Especially since nobody else is having this "issue"
3. The product is non refundable, as clearly stated in the license agreement.

7. REFUND POLICY

Please take time and evaluate the software using our online demo or trial version. Before purchase, make sure that your server supports the software requirements. Refunds will not be given for reasons surrounding the user's lack of knowledge of the software's functionality, limitations, or restrictions, as we provided every opportunity to evaluate the software prior to purchase. If you have a question, please ask our staff before making your purchase. Complete source code is shipped with the software, the digital nature of the product makes it non-returnable; therefore all sales are final. Refunds are NOT given for installation fees or other non-product labor costs.

baddog · 06-02-2008, 10:03 AM

Did you test it before buying it?

YellowDude · 06-02-2008, 10:15 AM

No.... That the bummer but hey who is expecting WMV9 is not supported or at least mentioned at the site.

I did saw demos, other websites using it.

baddog · 06-02-2008, 10:31 AM

Quote:

Originally Posted by YellowDude

No.... That the bummer but hey who is expecting WMV9 is not supported or at least mentioned at the site.

I did saw demos, other websites using it.

Caveat emptor. Especially when they give you an opportunity to try it yourself. Just because it works for others doesn't mean it will work for you.

You blew it IMO.

tranza · 06-02-2008, 10:36 AM

Seems like you were played.

I'd demand a refund for sure.

payd2purv · 06-02-2008, 10:38 AM

It sounds like he doesn't understand your problem and can't offer you any good advice.

It doesn't make sense that he wouldn't want to update his $1000 program to work with WM9 but I don't know all the details..

RenegadeCash Mark · 06-02-2008, 10:39 AM

I would for sure contact them about the "issue" and ask them for their support
they may have a fix, or may offer you some kind of refund.

These are thing you really should have asked before purchasing a product for $600

I dont think it is purely their fault in the situation so if they dont offer you a full refund
i wouldnt be surprised.

Live and learn.

payd2purv · 06-02-2008, 10:46 AM

This is why chargebacks happen.

Princess Ellisa · 06-02-2008, 11:06 AM

Are you sure it is because it doesn't support wmv9 and not because you need to downgrade your MEncoder on your server?

czarina · 06-02-2008, 11:08 AM

yep, get a refund

YellowDude · 06-02-2008, 11:10 AM

Quote:

Originally Posted by Princess Ellisa

Are you sure it is because it doesn't support wmv9 and not because you need to downgrade your MEncoder on your server?

Well I payed for a full server setup, so he installed everything for me incl. the Mencoder.

Princess Ellisa · 06-02-2008, 11:16 AM

Quote:

Originally Posted by YellowDude

Well I payed for a full server setup, so he installed everything for me incl. the Mencoder.

I don't know for sure... because I am not technical at all and if my programmer were not on the road today I would have confirmed with him before writing anything on GFY about this.

That said, I have a software called www.CCBTools.com and one of the many tools we provide to programs through this software is something that will convert files from MPEG/WMV to FLV.

When we started installing it for people we discovered that there was a known flaw in the newest version of MEncoder with no date or plan to fix it.

So we had to ask for our client's host to downgrade their MEncoder to the previous version which solved the problem.

I am not sure if that could help you guys with your problem since as I disclosed I am not really very technical, I just regurgitate what my programmer tells me to say lol

YellowDude · 06-02-2008, 11:25 AM

Quote:

Originally Posted by Princess Ellisa

I don't know for sure... because I am not technical at all and if my programmer were not on the road today I would have confirmed with him before writing anything on GFY about this.

That said, I have a software called www.CCBTools.com and one of the many tools we provide to programs through this software is something that will convert files from MPEG/WMV to FLV.

When we started installing it for people we discovered that there was a known flaw in the newest version of MEncoder with no date or plan to fix it.

So we had to ask for our client's host to downgrade their MEncoder to the previous version which solved the problem.

I am not sure if that could help you guys with your problem since as I disclosed I am not really very technical, I just regurgitate what my programmer tells me to say lol

Thanks for the input, as a producer I am totally not into install these kind of programs.

I will ask my hosting company.

Princess Ellisa · 06-02-2008, 11:28 AM

Quote:

Originally Posted by YellowDude

Thanks for the input, as a producer I am totally not into install these kind of programs.

I will ask my hosting company.

Ya they will do it for you no problem as that would totally fall to hosting support.

Hope that helps. And if not hope you get a refund. Typically if you buy software that doesn't work for you the company will let you have a refund.

Anna_Miller · 06-02-2008, 12:10 PM

I'd get a refund or chargeback... if a softwrae has doesn't support all video types but "misses" mentioning that to its buyers, that definate grounds for a refund or a chargeback.

Lifer · 06-02-2008, 12:22 PM

Quote:

Originally Posted by baddog

You blew it IMO.

I agree with this

06-02-2008, 07:28 AM	#1
YellowDude Confirmed User Industry Role: Join Date: Mar 2006 Location: Breda Posts: 1,031	Is this a reason to ask for a refund I bought a program (will not mention the company name) for 600 US promossing that that program will convert any file into flv or mpeg a tube a like program. I run into converting problems there his program only support WMV8 and that is pretty outdated. We are using finalcut with sorenson pro and the lowest we can spit out is a WMV9. The website is not talking or showing that WMV9 is not supported So I bought myself a bummer I consider too ask a refund there the program is not doing what it is saying. Correct or ..... __________________ John Bols Productions Email: jaj.lambregts @ gmail.com

06-02-2008, 07:45 AM	#2
fris Too lazy to set a custom title Industry Role: Join Date: Aug 2002 Posts: 55,214	I would. things i use that might be useful http://www.boilsoft.com/videosplitter/ to split members area content down to 60-120 sec promo http://www.boilsoft.com/avi-mpeg-rm-joiner.html to join 4 clips from movie hosted galleries into 1 file http://www.frame-shots.com/ to grab thumbs from media http://www.adobe.com/products/flash/ to convert into .flv format __________________ Since 1999: 69 Adult Industry awards for Best Hosting Company and professional excellence. WP Stuff

06-02-2008, 07:57 AM	#6
d-null . . . Industry Role: Join Date: Apr 2007 Location: NY Posts: 13,724	are they working on a patch to solve the problem? __________________ __________________ Looking for a custom TUBE SCRIPT that supports massive traffic, load balancing, billing support, and h264 encoding? Hit up Konrad! Looking for designs for your websites or custom tubesite design? Hit up Zuzana Designs Check out the #1 WordPress SEO Plugin: CyberSEO Suite

06-02-2008, 07:57 AM	#7
Adultnet Confirmed User Join Date: Sep 2003 Posts: 8,713	get a refund __________________ TrafficCashGold Paying Webmasters Since 1996! Awesome Conversions! Fast Weekly Payments! Over 125 Tours!

06-02-2008, 08:01 AM	#8
JamesK hi Industry Role: Join Date: Jun 2002 Posts: 16,731	Yeah get a refund. __________________ M3Server - NATS Hosting

06-02-2008, 07:54 AM	#4
jollyperv Confirmed User Industry Role: Join Date: Nov 2001 Location: NYC Posts: 3,927	http://www.erightsoft.com/SUPER.html FREE

06-02-2008, 07:55 AM	#5
Odin Confirmed User Industry Role: Join Date: Jan 2004 Location: au Posts: 2,545	Ask rather nicely for a refund. If they don't oblige, start asking a bit more, like 'please guys, I don't want to have to make a chargeback on this one, it's bad for both of us', and so on. You should get your money back, I wouldn't be happy with a 600 dollar dud.

06-02-2008, 08:01 AM	#9
G.A.F Confirmed User Join Date: Feb 2008 Location: Andorra Posts: 370	It costed you 600usd and don't do what is supposed to do! I'll surely ask for a refund or change it for another program that works the way you need. As Chief said, you'll have all the chances if you ask politely. There's no point in demanding a refund at first sight. If you talk to them, I'm sure they'll like you and be willing to do their best to pleased you. Good luck! __________________ Phonebilling made simple - Use Pin 2 Enter No Chargeback deductions EVER - No Retentions - Premium Rate - Drop Charge - SMS - Weekly Payments - Worldwide Coverage, available in 20 languages and growing! Global Accés - GUARANTEED MINIMUM EARNINGS

06-02-2008, 08:21 AM	#11
YellowDude Confirmed User Industry Role: Join Date: Mar 2006 Location: Breda Posts: 1,031	So I guess no update or patch __________________ John Bols Productions Email: jaj.lambregts @ gmail.com

06-02-2008, 10:00 AM	#12
YellowDude Confirmed User Industry Role: Join Date: Mar 2006 Location: Breda Posts: 1,031	His answer: 2. The fact thats file you encode with whatever software is causing problems is no reason for any refund. Especially since nobody else is having this "issue" 3. The product is non refundable, as clearly stated in the license agreement. 7. REFUND POLICY Please take time and evaluate the software using our online demo or trial version. Before purchase, make sure that your server supports the software requirements. Refunds will not be given for reasons surrounding the user's lack of knowledge of the software's functionality, limitations, or restrictions, as we provided every opportunity to evaluate the software prior to purchase. If you have a question, please ask our staff before making your purchase. Complete source code is shipped with the software, the digital nature of the product makes it non-returnable; therefore all sales are final. Refunds are NOT given for installation fees or other non-product labor costs. __________________ John Bols Productions Email: jaj.lambregts @ gmail.com

06-02-2008, 10:03 AM	#13
baddog So Fucking Banned Industry Role: Join Date: Apr 2001 Location: the beach, SoCal Posts: 107,090	Did you test it before buying it?

06-02-2008, 10:15 AM	#14
YellowDude Confirmed User Industry Role: Join Date: Mar 2006 Location: Breda Posts: 1,031	No.... That the bummer but hey who is expecting WMV9 is not supported or at least mentioned at the site. I did saw demos, other websites using it. __________________ John Bols Productions Email: jaj.lambregts @ gmail.com

06-02-2008, 10:36 AM	#16
tranza ICQ: 197-556-237 Join Date: Jun 2003 Location: BRASIL !!! Posts: 57,559	Seems like you were played. I'd demand a refund for sure. __________________ I'm just a newbie.

06-02-2008, 10:38 AM	#17
payd2purv Too lazy to set a custom title Join Date: Jan 2008 Location: Toronto Posts: 2,727	It sounds like he doesn't understand your problem and can't offer you any good advice. It doesn't make sense that he wouldn't want to update his $1000 program to work with WM9 but I don't know all the details.. __________________

06-02-2008, 10:39 AM	#18
RenegadeCash Mark Confirmed User Join Date: Apr 2008 Location: Australia Posts: 1,002	I would for sure contact them about the "issue" and ask them for their support they may have a fix, or may offer you some kind of refund. These are thing you really should have asked before purchasing a product for $600 I dont think it is purely their fault in the situation so if they dont offer you a full refund i wouldnt be surprised. Live and learn. __________________ Make Real Money With Your Traffic! Promote Unsaturated High Converting Micro Niche Sites Pissing, Diapers, Teen, Amateur, Thai & More

06-02-2008, 10:46 AM	#19
payd2purv Too lazy to set a custom title Join Date: Jan 2008 Location: Toronto Posts: 2,727	This is why chargebacks happen. __________________

06-02-2008, 11:06 AM	#20
Princess Ellisa Confirmed User Industry Role: Join Date: Mar 2003 Location: In my own lil' bubble. Posts: 1,883	Are you sure it is because it doesn't support wmv9 and not because you need to downgrade your MEncoder on your server? __________________ Skype: PrincessEllisa1 ellisa at pink label dot .com Princess of Everything, Pink Label

06-02-2008, 11:08 AM	#21
czarina Webmaster Extraordinaire Industry Role: Join Date: Jul 2002 Location: A beautiful beach... Posts: 10,740	yep, get a refund

06-02-2008, 12:10 PM	#26
Anna_Miller Confirmed User Join Date: Apr 2004 Location: 4RealCash.com Posts: 697	I'd get a refund or chargeback... if a softwrae has doesn't support all video types but "misses" mentioning that to its buyers, that definate grounds for a refund or a chargeback. __________________ My Official Website Anna at 4RealCash dot com icq 610460777