What the hell happened to moniker support? - Page 2 - GoFuckYourself.com

cess · 06-10-2009, 05:01 PM

Funny all the "contact Bari post". In my first post I even said I know that's obviously what I have to do now. I did send in a email to her and no reply, guess I need to use ICQ.

The point I'm making here is it's ridiculous I have to contact someone on ICQ to get support. Why doesn't their support system work? Why has it been 10 days now and no response to my ticket? Shouldn't all tickets be answered and not just people that bitch about it?

cess · 06-10-2009, 05:13 PM

Quote:

Originally Posted by webair

Ok i gotta step in....

~ I JUST OPENED a ticket with them and it was answered within 60 seconds just to test it....

Well I'm glad you're in the bro club, others and myself are not. Bari wouldn't be in here telling ppl she can speed up the ticket response like it's a normal thing if it didn't usually take them a long time to answer tickets.

stickyfingerz · 06-10-2009, 05:17 PM

Quote:

Originally Posted by webair

I have nekked pics of her ill send em over... luscious boobage!

And those nippies have to be like half dollar size!

Fapping now.... thanks Mike for the pics...

I KID!! hehe She does have my neck pillow from Costa a few years ago still..

That was customs fault though not hers. I bought a new one so its all good hehe.

baddog · 06-10-2009, 06:13 PM

Quote:

Originally Posted by stickyfingerz

Bari answers me normally within 30 seconds, and withing 3 mins whatever I needed is done. Are you sending icq's starting with "you bitch" or something? lol The only time I had an issue was when I couldn't get logged in once and had just moved and my ip was diff. I called in and had the issue fixed withing a few minutes. Between them and godaddy or any one else Ill stick with them.

Did you bother to read her response?

stickyfingerz · 06-10-2009, 06:21 PM

Quote:

Originally Posted by baddog

Did you bother to read her response?

I was responding to Jdough....

Which btw she icq'd today and last I heard he had not responded to her.

stickyfingerz · 06-10-2009, 06:24 PM

Quote:

Originally Posted by jrzeygirl

Cess - as you can see I replied on this thread. I never received your email. Please send it again immediately or hit me up on ICQ!

And you may of missed her reply today also.

rowan · 06-11-2009, 09:16 AM

Just clocked over to day #3 now

I can't renew or buy new domains at the moment due to their system changing the entered expiry year of my card from 2013 to 2010. (??!!!???)

jrzeygirl · 06-11-2009, 09:21 AM

Quote:

Originally Posted by rowan

Just clocked over to day #3 now

I can't renew or buy new domains at the moment due to their system changing the entered expiry year of my card from 2013 to 2010. (??!!!???)

Hey Rowan - I posted yesterday and requested you email me directly with your help ticket # so I could assist. I'm still waiting..........

jrzeygirl · 06-11-2009, 09:23 AM

Quote:

Originally Posted by cess

Funny all the "contact Bari post". In my first post I even said I know that's obviously what I have to do now. I did send in a email to her and no reply, guess I need to use ICQ.

The point I'm making here is it's ridiculous I have to contact someone on ICQ to get support. Why doesn't their support system work? Why has it been 10 days now and no response to my ticket? Shouldn't all tickets be answered and not just people that bitch about it?

You're right Cess - The delay in support getting back to you is ridiculous and I'm sorry. I'm now waiting (almost) 2 days for you to contact me so I can assist you. I'm here when you're ready! See sig for details on how to reach me.

cess · 06-13-2009, 01:00 AM

Quote:

Originally Posted by jrzeygirl

You're right Cess - The delay in support getting back to you is ridiculous and I'm sorry. I'm now waiting (almost) 2 days for you to contact me so I can assist you. I'm here when you're ready! See sig for details on how to reach me.

Well I don't blame you, bitching at tech support isn't going to fix the long response time for tickets. Whoever is managing moniker should do something about it. I haven't tried to contact you on ICQ yet, I'm usually online at night.

The problem I'm having is nothing serious. I just don't understand why it's taking so long for tickets to be answered.

SeizeTheDomain · 06-14-2009, 12:42 PM

Hi Cess,

I never needed "support" from Moniker, beyond my occasional communications with them, regarding domains we had submitted or had listed in one of their auctions, adult or mainstream. So I cant say that I had a good or bad experience with their support structure.

I work mostly with GoDaddy, and really appreciate the 24/7 support line and chat they have. It can be 3am and I can reach someone. If you have enough domains with GoDaddy, they will assign you an AE to work with.

What I can say about Moniker is that my AE over there was Bari, and she does have quick fingers. I would write to her, and within a few minutes she got back to me, by email. The response didnt always match the question, but ..... she is FAST.

Instinct tells me, that Bari not only has a lot of clients that rely on her, but she wears many hats within the company.

For those that rely on Moniker for most of their services, it is about time Moniker rolls out 24/7 support.

Like having insurance, the true test of customer support is when you need them, they are around to help right away.

Domain Diva · 06-14-2009, 03:36 PM

Quote:

Originally Posted by SeizeTheDomain

I work mostly with GoDaddy, and really appreciate the 24/7 support line and chat they have. It can be 3am and I can reach someone. If you have enough domains with GoDaddy, they will assign you an AE to work with.

Many think you need to have a lot of domains to have your own Account Executive but actually you only need 1 domain or more....

06-10-2009, 05:01 PM	#51
cess Confirmed User Industry Role: Join Date: Sep 2006 Posts: 2,921	Funny all the "contact Bari post". In my first post I even said I know that's obviously what I have to do now. I did send in a email to her and no reply, guess I need to use ICQ. The point I'm making here is it's ridiculous I have to contact someone on ICQ to get support. Why doesn't their support system work? Why has it been 10 days now and no response to my ticket? Shouldn't all tickets be answered and not just people that bitch about it? __________________

06-14-2009, 12:42 PM	#61
SeizeTheDomain Confirmed User Join Date: Aug 2008 Location: FL and CA Posts: 753	Hi Cess, I never needed "support" from Moniker, beyond my occasional communications with them, regarding domains we had submitted or had listed in one of their auctions, adult or mainstream. So I cant say that I had a good or bad experience with their support structure. I work mostly with GoDaddy, and really appreciate the 24/7 support line and chat they have. It can be 3am and I can reach someone. If you have enough domains with GoDaddy, they will assign you an AE to work with. What I can say about Moniker is that my AE over there was Bari, and she does have quick fingers. I would write to her, and within a few minutes she got back to me, by email. The response didnt always match the question, but ..... she is FAST. Instinct tells me, that Bari not only has a lot of clients that rely on her, but she wears many hats within the company. For those that rely on Moniker for most of their services, it is about time Moniker rolls out 24/7 support. Like having insurance, the true test of customer support is when you need them, they are around to help right away. __________________ -- 0% Financing Available -- No Credit Applications -- No Credit Checks -- 1 Year Domain Trade In Policy -- Alex Richards - ICQ #445801946 - sales @ seizethedomain . com S6X.it/Adult URL Shortener l 24/7 Internet Radio l Hosting and IT l 2011 XBIZla Photos l NALEM

06-11-2009, 09:16 AM	#57
rowan Too lazy to set a custom title Join Date: Mar 2002 Location: Australia Posts: 17,393	Just clocked over to day #3 now I can't renew or buy new domains at the moment due to their system changing the entered expiry year of my card from 2013 to 2010. (??!!!???)