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Old 09-09-2010, 12:02 PM   #1
Michael O
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Statement from ePassporte. Please Read

We at ePassporte are as distressed as you, our valued cardholders, over an action that we did not see coming and as of today we still have received no good basis for it.

First, be assured that your funds are fully safe and protected. You are owed that and it will be fulfilled. The funds are secure.

Second, ePassporte is working with the St. Kitts bank to work out how all payments will be made and when. The details are complicated, because there are funds in motion and where and when they settle requires us to all be careful that we fully and properly account for all those funds and their rightful owner. This issue stems from our processing and reporting ability through the Visa system and their processor.

Third, ePassporte's most important asset has always been our account holder's. We are not going to undermine that asset by treating cardholders in any manner other than the best we can.

Most of us have had the unfortunate experience of dealing with banks and card associations that simply ?cut us off? and did not pay us. Those actions were limited to card acquiring (merchant accounts), not card issuing, which is what we do. We can all take some comfort in the fact that this situation is not anything like the acquiring side of the business.

We all fully understand that communication to our cardholders is critical. However, it does not help any of us if we are constantly updating you on the basis of the calls that take place almost hourly. It seems to us that giving you facts, based on agreements we are working on is the best form of communication. This is what we will be doing. When we know something, that is a fact, we will report it, quickly. Our staff is all working diligently to resolve these issues and the many moving and complicated parts of getting the funds returned. Therefore, please do not mistake our silence as ?hiding?, ?avoiding? or ?stringing you along?. We too have funds that are stuck in the system, as well as massive costs of operation without any income.

Rest assured that when we know, you will know and you will all be satisfied with the results. Again, your money is safe.

For those of you that have been in the industry for many years, I hope you will recall that I have a very strong track record of fighting for the rights of webmasters, program sponsors, billing companies, merchants and the industry; that dedication continues.

Thanks you for your understanding in this difficult time and for your support over the last 8 years of our operations.

Chris Mallick
For ePassporte
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Old 09-09-2010, 12:03 PM   #2
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Good news
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Old 09-09-2010, 12:04 PM   #3
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Hopefully all goes well.
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Old 09-09-2010, 12:04 PM   #4
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Good to hear at least something
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Old 09-09-2010, 12:04 PM   #5
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so no any real news...
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Old 09-09-2010, 12:04 PM   #6
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Old 09-09-2010, 12:05 PM   #7
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Thanks for the update...
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Old 09-09-2010, 12:05 PM   #8
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Thank you for the updates!
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Old 09-09-2010, 12:05 PM   #9
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Old 09-09-2010, 12:05 PM   #10
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Old 09-09-2010, 12:05 PM   #11
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Same old same old?
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Old 09-09-2010, 12:05 PM   #12
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Good luck with getting the issues resolved in a timely manner.
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Old 09-09-2010, 12:05 PM   #13
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Well that's that.
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Old 09-09-2010, 12:05 PM   #14
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Old 09-09-2010, 12:06 PM   #15
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I hope this all works out.



...
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Old 09-09-2010, 12:06 PM   #16
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well well well....
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Old 09-09-2010, 12:06 PM   #17
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Old 09-09-2010, 12:07 PM   #18
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after a week you must know what caused the problems, or did i miss something?!
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Old 09-09-2010, 12:07 PM   #19
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this is the statement?
and still no post from chris himself?

should we not think this is ......
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Old 09-09-2010, 12:07 PM   #20
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Translation: we have absolutely no news.
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Old 09-09-2010, 12:07 PM   #21
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So basically it's just a long winded way of saying nothing at all?

Looks like you guys just passed the original "official statement" through an article rewriter and added a few extra sentences.

Last edited by vdbucks; 09-09-2010 at 12:14 PM..
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Old 09-09-2010, 12:07 PM   #22
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God damn it. Nothing new... great.
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Old 09-09-2010, 12:07 PM   #23
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This still doesn't tell us much in regards to time frame. Though it does sound as though we will get our funds (at some point). Let's hope for a resolution sooner than later.
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Old 09-09-2010, 12:08 PM   #24
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Ok that's the statement..wow, Nothing!
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Old 09-09-2010, 12:08 PM   #25
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So the official statement is that nothing has changed and you still know nothing?
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Old 09-09-2010, 12:09 PM   #26
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Finally an official response with some real info.
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Old 09-09-2010, 12:09 PM   #27
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sounds like the same ole same ole
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Old 09-09-2010, 12:09 PM   #28
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Old 09-09-2010, 12:10 PM   #29
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Old 09-09-2010, 12:10 PM   #30
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So the news is : "Your money is safe"
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Old 09-09-2010, 12:10 PM   #31
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Old 09-09-2010, 12:10 PM   #32
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So where the fuck does that leave us!? Same place as this time last week!
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Old 09-09-2010, 12:10 PM   #33
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Thank you for the updates!
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Old 09-09-2010, 12:11 PM   #34
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WHATS NEW HERE?
I have asked to get a wire 6 days ago (WALLET) and its still didnt go out. Whats going on?
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Old 09-09-2010, 12:11 PM   #35
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Old 09-09-2010, 12:11 PM   #36
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ok see you next week then next week and next..
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Old 09-09-2010, 12:11 PM   #37
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Old 09-09-2010, 12:11 PM   #38
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what the fuck kind of statement is this?
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Old 09-09-2010, 12:11 PM   #39
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So...you have no idea when our money will be available? Good to hear.
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Old 09-09-2010, 12:11 PM   #40
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the question is still when?
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Old 09-09-2010, 12:12 PM   #41
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WHATS NEW HERE?
I have asked to get a wire 6 days ago (WALLET) and its still didnt go out. Whats going on?
Michael O. - questions like this above NEED TO BE RESPONDED
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Old 09-09-2010, 12:12 PM   #42
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Old 09-09-2010, 12:12 PM   #43
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This stuff takes time but at least michael is talking to everyone through what I am sure is a tough time.
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Old 09-09-2010, 12:12 PM   #44
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Michael I appreciate that. I think a few of us would like an update to wires. if they are going to go out as we were promised last week I'd like to know when. And if they aren't going out right now please just tell us. The waiting game is really tough. I'd rather here there is a freeze and NO wires are going out. Instead of sitting around wondering if today is the day.
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Old 09-09-2010, 12:12 PM   #45
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Sounds like lawyer time, might be the only way anyone actually gets some facts here.

Only really one reason to not answer some of these questions, and its not because you don't know the answers Michael, THEY DO.

EDIT - Thanks Michael, I know you can only post what they give you, but they need to give you more or post themselves.

Where the fuck is anyone at Epass with answers? Even shitty answers, but something.

The main office hasnt been sitting there for 7 days getting NO answers and still wondering why its not working.
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Old 09-09-2010, 12:12 PM   #46
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Second, ePassporte is working with the St. Kitts bank to work out how all payments will be made and when. The details are complicated, because there are funds in motion and where and when they settle requires us to all be careful that we fully and properly account for all those funds and their rightful owner. This issue stems from our processing and reporting ability through the Visa system and their processor.
this is reasonable. if they are working thru the bank to get people's money back in their hands it is no doubt a complex process with no immediate "okay this is exactly how and when you are getting paid" type of scenario.

it will take some time but i am now satisfied they are working on it.
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Old 09-09-2010, 12:12 PM   #47
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What's that smell? Same old BULLSHIT!
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Old 09-09-2010, 12:12 PM   #48
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bump for good news, god speed in releasing the funds
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Old 09-09-2010, 12:13 PM   #49
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The details are complicated, because there are funds in motion and where and when they settle requires us to all be careful that we fully and properly account for all those funds and their rightful owner.
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Old 09-09-2010, 12:13 PM   #50
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Hope it all works out for everyone depending on that money.
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