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Discuss what's fucking going on, and which programs are best and worst. One-time "program" announcements from "established" webmasters are allowed. |
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#1 |
Confirmed User
Join Date: Jan 2005
Location: Austin, TX
Posts: 513
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Webair
Has anyone else been having problems with webair support lately?
I've been hosting with them since 2007 with no real complaints, but I have had nothing but problems lately. |
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#2 |
Too lazy to set a custom title
Industry Role:
Join Date: Dec 2009
Location: Google
Posts: 12,442
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welcome to webair
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Most Affordable Firewall & Malware Protection for Linux Servers |
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#3 |
♥♥♥ Likes Hugs ♥♥♥
Industry Role:
Join Date: Nov 2001
Location: /home
Posts: 15,841
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Haha, do some searching on GFY. There is constant trouble with Weberror.
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I like pie. |
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#4 |
Confirmed User
Join Date: Jan 2005
Location: Austin, TX
Posts: 513
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#5 |
Confirmed User
Join Date: Jan 2005
Location: Austin, TX
Posts: 513
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Ya, I can see that... I wish I would have kept up with GFY before it cost me 5-figures.
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#6 |
Confirmed User
Join Date: Feb 2007
Location: Sweden
Posts: 5,623
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Only with domains-support, not the live-support.
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#7 |
Confirmed User
Industry Role:
Join Date: Mar 2003
Location: Seattle, WA
Posts: 1,771
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Had them add a few features this week. Completed within 10-20 minutes.
Had a couple changes need on those features. Completes within 10 minutes. Not bad I would say.
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#8 |
Confirmed User
Industry Role:
Join Date: Aug 2003
Posts: 177
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No complaints here, been with Mike for over 12 years now and I always seem to get what I need done pretty quickly!
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Contact me at: ezarizona {at} gmail.com Skype: twasula http://johnnyandkissa.com/ |
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#9 | |
58008 53773
Industry Role:
Join Date: Jul 2005
Location: Australia
Posts: 9,864
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Quote:
Shot out a support ticket, however I guess it will take a whileto answer judging by the threads I am finding now ![]()
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TripleXPrint on Megan Fox "I would STILL suck her pussy until her face caved in. And then blow her up and do it again!" |
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#10 |
Confirmed User
Industry Role:
Join Date: Aug 2006
Location: Texas
Posts: 2,065
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Been with them for years. Nothing but amazingly fast support. Couldn't be happier.
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#11 |
So Fucking What
Industry Role:
Join Date: Jul 2006
Posts: 17,189
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This post troubles me. I hope all parties here get it resolved.
![]() ![]() in the future ... go fucketh thine self ![]()
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best host: Webair | best sponsor: Kink | best coder: 688218966 | Go Fuck Yourself ![]() |
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#12 | |
Confirmed User
Industry Role:
Join Date: Mar 2003
Location: Seattle, WA
Posts: 1,771
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Quote:
http://www.webair.com/live-chat.html Can usually get things done in a matter of minutes.
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#13 | |
Confirmed User
Industry Role:
Join Date: Jul 2008
Location: Los Angeles
Posts: 942
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Quote:
We've been with them for many, many years and are extremely happy. It also helps if you pick up a phone and call them. They are around on ICQ and other instant messages.
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#14 |
Likes Pie
Industry Role:
Join Date: Dec 2007
Location: The land that liberated porn
Posts: 12,402
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Webair again...
Just go with Amerinoc ![]() |
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#15 |
Affiliate
Industry Role:
Join Date: Oct 2002
Location: Icq: 94-399-723
Posts: 24,432
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Been with webair for a large number of year, no problems.
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#16 |
Confirmed User
Industry Role:
Join Date: Apr 2006
Posts: 8,776
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Same here
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Convert your East European traffic |
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#17 |
emperor of my world
Join Date: Aug 2004
Location: nethalands
Posts: 29,903
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another webair success story
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#18 |
Confirmed User
Join Date: Jan 2005
Location: Austin, TX
Posts: 513
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nice sig
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#19 |
Confirmed User
Join Date: Jan 2008
Posts: 835
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we tried going with webair, it took 6 months to not even be live with their 'managed' service, they took 2 months pay for the privilege as well...... another webair success story
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#20 | |
Confirmed User
Join Date: Jan 2005
Location: Austin, TX
Posts: 513
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Quote:
This is only one of many examples of their horrible support. |
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#21 |
Confirmed User
Join Date: Jan 2005
Location: Austin, TX
Posts: 513
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WEBAIR - give me root access to my servers!
It has now been almost 40hrs since I requested root access to all of my servers.
I have called and even sent a text to Mike... yet they just keep dropping the ball. |
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#22 |
So Fucking Banned
Industry Role:
Join Date: Dec 2011
Location: On the Beach
Posts: 673
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Webair is a great hosting company. I would refer them to anyone who needs great hosting and customer support.
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#23 |
Too lazy to set a custom title
Industry Role:
Join Date: Oct 2001
Location: ┌∩┐ ◣_◢ ┌∩┐
Posts: 46,909
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I would post and tell you all once again that Webair sucks but considering how many threads on GFY already state this, you would have to be ignorant to all their issues, getting bribed by free hosting, or a complete fool to use their services.
Use the GFY search feature and check out ANY hosting company you are considering doing business with. You will find more complaints about Webair than any other host out there. ![]() |
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#24 | |
Confirmed User
Industry Role:
Join Date: May 2005
Posts: 196
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Quote:
Same people slamming them again and again, seems they have a ulterior motive. or maybe it's coincidence Aaron posts in every webair thread, very unprofessional if you ask me. ![]()
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just a naughty girl who LOVES making money on the Interweb! ![]() |
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#25 | |
Choice is an Illusion
Industry Role:
Join Date: Feb 2005
Location: Land of Obama
Posts: 42,635
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Quote:
However, that above is simply not true. By volume you can find companies like Burst, DreamHost, among many others with a lot more complaints by volume than webair. I am not saying webair is a dandy. Simply saying there are many much worse. ![]() |
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#26 | |
Too lazy to set a custom title
Industry Role:
Join Date: Oct 2001
Location: ┌∩┐ ◣_◢ ┌∩┐
Posts: 46,909
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Quote:
I do? Not hardly although I've been posting in more of them over the last year since Mike came out as a complete douche bag. I will "slam" them again, and again, and again. Why? Because not only did they lose my entire members area but the owner of the company can't differentiate between good business and the twitching that goes on in his pants. The company sucks, their support sucks, their security sucks, and the owner sucks. That's 4 strikes. Once again, I suggest you use the search feature and compare the number of Webair complaints to any other hosting company. Don't take my word for it or try trolling me when there is plenty of documentation out there. P.S. Like I give a fuck what YOU think is unprofessional. I'm not here for you business or that of anybody else. |
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#27 | |
Too lazy to set a custom title
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Join Date: Oct 2001
Location: ┌∩┐ ◣_◢ ┌∩┐
Posts: 46,909
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Quote:
Although I didn't search Burst, mainly because I've never even heard of them, I just searched DreamHost and in the first page of results, not ONE of the thread titles mentions any complaints about the company. Now, go search Webair and tell me if you find the same results. |
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#28 |
Choice is an Illusion
Industry Role:
Join Date: Feb 2005
Location: Land of Obama
Posts: 42,635
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![]() I stand corrected.
I thought you were talking about "hosting companies in general", meaning the whole web included regarding complaints. I have now re-read your initial remarks. From them, you were actually talking about (adult) web hosting companies on GFY only. In that context, you're spot on about a GFY search. My apologies to you fine sire. ![]() |
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#29 | |
Confirmed User
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Join Date: May 2005
Posts: 196
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Quote:
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just a naughty girl who LOVES making money on the Interweb! ![]() |
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#30 | |
Too lazy to set a custom title
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Quote:
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#31 | |
Too lazy to set a custom title
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Join Date: Oct 2001
Location: ┌∩┐ ◣_◢ ┌∩┐
Posts: 46,909
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Quote:
I've had my share of mainstream hosting problems too but none of them were assholes to me. Webair is "special" |
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#32 |
Choice is an Illusion
Industry Role:
Join Date: Feb 2005
Location: Land of Obama
Posts: 42,635
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#33 |
Marketing & Strategy
Industry Role:
Join Date: Jun 2001
Location: Former nomad
Posts: 14,293
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Whitehat is for chumps If you don't do it, somebody else will - true story!
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#34 | |
Confirmed User
Join Date: Jan 2005
Location: Austin, TX
Posts: 513
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Quote:
30min later and still no word from him, I called. When I spoke the same technician he told me he was looking into it still. When I asked him what he was doing specifically, he said he was looking at the error logs to determine the problem. I said "We have daily backups, please just restore to yesterday and get us back up" He said he would do this and call me back.... 30min later, I called back. I asked to speak to the same technician, I was put on hold for a couple minutes and the same person came back to me and said "he is still working on it" "What could he possibly be working on? He should have been able to restore and get the site back up" He put me on hold again and I was able to speak the original technician. When I asked him what is taking so long, his response was "I'm talking to 10 other clients" I then asked if he had even started the restore and he said "not yet" It took me contacting everyone I knew at Webair to finally get it restored and live again... and suddenly I can no longer acces my servers via SSH and they can't seem to get me the root access I've been asking for. I've been hosting with them for 5yrs and I can tell you that everything is fine until you have an urgent problem. DO NOT expect them to make you a priority or communicate with you the way anyone would expect. This is NOT the first time this has happened, but it is definitely the last. This incident is so minor compared to the nightmares I've experienced recently with Webair's horrible support. |
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#35 | |
Confirmed User
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Join Date: May 2005
Posts: 196
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Quote:
I'm happy ![]()
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#36 | |
Confirmed User
Join Date: Jan 2005
Location: Austin, TX
Posts: 513
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Quote:
Do you have dedicated servers with them? |
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#37 |
Confirmed User
Join Date: Jan 2005
Location: Austin, TX
Posts: 513
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Oh, and I have made countless efforts to contact them with all of my issues with no real resolution other than smoke and mirrors.
I don't care WHAT causes an issue, you want to feel like they take ownership and keep you up to date. I had a site go down once, and the webair technician that spent hours working on the problem literally left without calling me back like he promised. He assumed it was resolved when he restored from a backup... 30min later, I had to start all over with another technician. Same thing happened another time when a webair technician upgraded apache and left his shift before realizing he took the entire server down. I was down for almost 12hrs until he was able to resolve it. No one cares how much you know until they know how much you care. |
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#38 |
Confirmed User
Join Date: Nov 2008
Posts: 3,184
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They are going down. i was a happy customer now i am not.
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#39 |
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Join Date: Nov 2008
Posts: 3,184
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Ps whats up with all these webair trolls ?
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#40 |
Confirmed User
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Join Date: May 2005
Posts: 196
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Yes i have multiple dedicated servers with them and a few cloud servers as well as some CDN. I have had a few issues in the past due to things i tried to install myself that i shouldn't ave, but they fixed all issues i had quickly. As i mention earlier I also know a lot of people that host with them mostly affiliate marketing that have nothing but praise for them. Great company as far as i am concerned.
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#41 |
Confirmed User
Join Date: Jan 2005
Location: Austin, TX
Posts: 513
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Ya, I was a happy customer too.
I had occasional problems-- shit happens. They were usually quick to handle tasks/problems and always seemed like they were on top of things, but their support has really gone downhill quickly. I'm a pretty laid back and very forgiving person, but webair seriously blew it. |
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#42 | |
Confirmed User
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Join Date: May 2005
Posts: 196
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Quote:
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just a naughty girl who LOVES making money on the Interweb! ![]() |
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#43 | |
Confirmed User
Join Date: Jan 2005
Location: Austin, TX
Posts: 513
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Quote:
Making an entire move is a nightmare, but staying with Webair would be a foolish business move. Webair should take this as a lesson and fire all their frontline techs and completely redevelop their support processes and guidelines. Proper documentation should be strictly enforced. If they don't have enough time to document, hire more technicians. Every technician should be trained on customer service FIRST and learn to take ownership of every client's problem. This is the key to keeping clients around. |
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#44 | |||
Confirmed User
Industry Role:
Join Date: Dec 2002
Posts: 1,605
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Quote:
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#45 | |
Confirmed User
Industry Role:
Join Date: Dec 2002
Posts: 1,605
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Quote:
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#46 | |
Confirmed User
Join Date: Jan 2005
Location: Austin, TX
Posts: 513
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Quote:
I suddenly lost SSH access to one of my servers today and fighting their layers of incompetent support is ridiculous. Seems like Gerard and Mike have to step in to get anything done in a timely manner. |
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#47 |
Confirmed User
Industry Role:
Join Date: Dec 2002
Posts: 1,605
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Wow, I just scrolled up and noticed that no one from Webair even bothered to post in this thread after over 2 weeks.
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#48 | |
Confirmed User
Join Date: Jan 2005
Location: Austin, TX
Posts: 513
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Quote:
I do find it ironic that a majority of your recent posts are praising Mike and Webair... I guess fake nicks are still good for boosting integrity ![]() https://gfy.com/showthread.php?p=18741323#post18741323 https://gfy.com/showthread.php?p=18721867#post18721867 https://gfy.com/showthread.php?p=18716182#post18716182 https://gfy.com/showthread.php?p=18708569#post18708569 https://gfy.com/showthread.php?p=18640267#post18640267 https://gfy.com/showthread.php?p=18581498#post18581498 https://gfy.com/showthread.php?p=18579111#post18579111 https://gfy.com/showthread.php?p=18377588#post18377588 https://gfy.com/showthread.php?p=18327052#post18327052 https://gfy.com/showthread.php?p=18314341#post18314341 Way to bump your own thread, Mike: https://gfy.com/showthread.php?p=18765928#post18765928 You even speak so highly of yourself: https://gfy.com/showthread.php?p=18820635#post18820635 Like I said to you on the phone yesterday, I seriously feel bad for you and Gerard... this is embarrassing. |
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#49 |
Too lazy to set a custom title
Industry Role:
Join Date: Sep 2005
Location: Springfield
Posts: 13,826
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just another webair thread...
passing by...
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Make a bank with Chaturbate - the best selling webcam program ![]() ![]() ![]() Ads that can't be block with AdBlockers !!! /// Best paying popup program (Bitcoin payouts) !!! PHP, MySql, Smarty, CodeIgniter, Laravel, WordPress, NATS... fixing stuff, server migrations & optimizations... My ICQ: 27429884 | Email: ![]() |
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