JFK

Fitty late payouts

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Zombaio_Tomas

Yes, and that is 50 more than it should have been!

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MainManRay

Lets get some "real" clear answers from Zobie-o instead of "soon" and "coming days" whatever those terms imply ....

1/ What payout dates are affected - please list each one and the exact payment date that payments will resume to normal as usual ie. 14 day delay.

2/ Has every missed payments been re-sent? Please List a date when each payment was re-sent.

3/ Are you refunding the wire costs of these missed payments since im sure some webmasters have incurred loss of interest and possible bank charges as a result?

4/ The US and western EU banks were closed from 24th-28th and re-opened yesterday the 29th. I make that 3 business days including today (23rd,29th,30th) from the 23rd when you say you discovered the error. Any wires re-sent immediately would have started appearing today and latest tomorrow but they aren't.

5/ Why didnt you pay the extra cost of using international priority wires which in most cases are same day?

6/ Why did you not notify anyone of the error until yesterday and only sent out an email today with yesterdays date?

7/ Why are wires still saying payment cleared and your support seem clueless as to when wires will arrive? You are based in Sweden it appears and its the end of the day there and still your information is inaccurate and vague.

Zombaio_Tomas

1/ Affected payments are marked as late in ZOA

2/ Yes (see ZOA)

3/ Yes, we have internal discussion about compensations

4/ No, we are not talking about ACH payments that are going off next day. We are talking about SWIFT payments (international wires) that will take a few more days, due to Bank settlement, Swift settlement and also some banks are not members of Swift and uses intermediate banks.

5/ We are sending the wires as corporate express, but that only saves time within swift.

6/ I don't know what time zone you are in but we sent out an notification yesterday

7/ See ZOA, yes the time is 10.03 pm here and accounting just updated the last payouts.

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lazycash

I really like their new design, the voiceover is a nice reassuring touch. www.zombaio.com

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JFK

shit happens

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MainManRay

Zoa I assume you mean the webmaster admin?

2/ You didnt answer - You avoided the question! We see the multiple payment dates marked as late and "sent for clearing" BUT you havent revised the settlement dates (clearing date) ie the date they are expected to arrive like you did and do with the other non late payments so half a job and the questions remains unanswered

3/ what date will this be decided?

4/ yes ACH should have already arrived and International SWIFT payments today or tomorrow if you re-sent when you discovered the error on the 23rd so why is your support advising the wires will finally arrive weeks late sometime mid to late next week (if you had answered 2/ fully then this comment wouldnt be required.)

My advice to you is brush of the snow, pack away the christmas tree and get the bank to our money to us this week to prove it really was a genuine error.

Ive seen this many times befrore - and if you dont want a mass exodus of members on the scale of ibill and left holding a bag of bones and shreded reputation (especially after 2 weeks of missed payments, raising your processing rates and introducing a reserve all within a month), answer the questions fully and clearly and get our money to us NOW

Zombaio_Tomas

2/ Yes, i did, all payments in the batch that was corrupt was re-sent. In the batch there is payout dates, some of them are up to 14 days in advance, and some of them a few days in advance depending on settings and processing history. You can see which payments that were in the batch in ZOA (Zombaio Online Administrator), they are marked with "late". If you need further information about YOUR payouts, you should contact the support. I don't think you want a list over gfy?

3/ We are not talking dates, we are talking hours.

4/ Yes, Swift EU IBAN could clear earliest on monday (tomorrow is also a holyday)


You know what MainManRay. The fact that we are late with payments are sad, and makes me very upset. I don't have to tell you that we are looking over internal routines for input of bank details (which lead to the halt in the swift system).


But after 3 years with 600k+ payments on time we are a couple of days late now without any trust that this is caused by a genuine error, is also very sad.

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cjhmdm

Have you not been around for the past... oh, couple of years?
While it may be no fault of yours, but there is a reason people are so quick to remove trust from people who are handling their money.

Recent events in case you missed them... Epassporte. They pretty much gave us all the same assurances you just did... "funds are in motion", "you'll get your money soon", etc etc etc. And looked what happened.

If you're expecting any sympathy then, well, you're in for a long road because people have been screwed over countless times over the years, and it pretty much always starts with some downplaying of "late payments".

IMHO, if you want trust, then you need to be as transparent as possible instead of playing the pity card and hoping people will juyst take your word for it.


Here's what I don't understand as well.. I looked in our zoa area and see a note of "late for NEXT WEEKS check. Now, you're saying this has all been cleared up, then why is our check for NEXT WEEK (03 January 2011) also being delayed?

ID - Payout type - Created - Settlement - Amount - To Reserve - From Reserve - Total - Status
989xxxx - Wire - 2010-12-20 - 2011-01-03 - $xxxx.xx - $-0.00 - $0.00 - $xxxx.xx - Payout sent for clearing (Late)
989xxxx - Wire - 2010-12-13 - 2010-12-27 - $xxxx.xx - $-0.00 - $0.00 - $xxxx.xx - Payout sent for clearing (Late)

What I don't get is how is our payment that is supposed to be sent out AFTER the "holydays" being affected by this "corrupted swift file"?

If you really wanted to make this right, you could do same day wires and correct this error that you admit is your own fault.. but instead, you give us epassporte lines like "soon" and, (paraphrasing) "funds are in motion". And then you expect people to not be concerned? Are you serious?

Agent 488

beginning of the end.

PornMD

Forget the Zombaio shit - I'm more interested in this dramas. Charger?

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Robbie

I just looked in mine as well. I'm seeing the "Created" dates all marked as "Late"
My last "Created" date was 12-22 and is supposed to be "Settled" (sent to me) on Jan. 5 So that means that yes it would be part of the problem they are having as it would have been involved in the corrupted files right before Christmas.

My assumption is that it's not the date you're supposed to get your money...but the date that the payment was originally created that is the deciding factor in this mess. That would be the answer to your question I believe.

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-Robbie
ClaudiaMarie.Com

cjhmdm

Right, but the first late payment was created on 13 December 2010 which should have been paid out on 27 December 2010 (which has been confirmed as late). Then we're told that these checks should be received some time "soon". Which creates the confusion because if this mess has been cleared up and we should be receiving our money "soon", then why is a check that isn't even meant to be paid out until next week also being marked as late. Which raises the next question... when will we see that (next week's) check?

Zombaio_Tomas

Yes that is correct, the creation date is the key here.

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marktruman

Tomas, your system seems very laggy at the moment, Im getting critical response times with my server, and user details not being added even though they are signing up, routing problem?

Zombaio_Tomas

I have not heard anything about that:
https://www.zombaio.com/uptime.asp

http://www.pingdom.com/reports/pqhj6...ombaio+Gateway

Support should be able to help you trouble shoot.

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marktruman

Im getting critical response times on all my new users, and your script times out when I try to manually add a user, I put up a support ticket, you should get them on it, as it may be happening with everyone

Robbie

I had a couple of those as well today.

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-Robbie
ClaudiaMarie.Com

cjhmdm

Since you seem to have selective reading...

If you really wanted to make this right, you could do same day wires and correct this error that you admit is your own fault.. but instead, you give us epassporte lines like "soon" and "funds are in motion". And then you expect people to not be concerned? Are you serious?

I would like an exact date on when last weeks check and next weeks check are expected to be in my bank account. "Soon" just isn't good enough for me. You know.. businesses have bills to pay as well, and, for instance, we can't simply tell our server host that we'll pay for ours servers "soon".

marktruman

try and manually add a user in the zombaio user section, it says script has timed out, same for you?

cjhmdm

I can't even get that far most of the time today.. just a bunch of "waiting for secure.zombaio.com..."

marktruman

everything was fine up until 9pm, then any add users it created it didnt even show in realtime callback monitor, its normally instant. I have a user signed up at 11.59 and still hasnt shown in realtime callback, it's now 12.10

Robbie

Damn, I'm trying...but now I can't get to the site at all. That's been going on all day on and off...

Oh wait, it finally got there after about a minute of trying...let's see...

Fuck...it's taking forever. I think it's gonna time out

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-Robbie
ClaudiaMarie.Com

Robbie

Here's what I got (user/pass redacted):
Add user to site...
Provided username: xxxxxxx...
Provided password: xxxxxxx...
Executing Password management script...

Active Server Pages error 'ASP 0113'

Script timed out

/ZOA/tool__account_subscriptions_add.asp

The maximum amount of time for a script to execute was exceeded. You can change this limit by specifying a new value for the property Server.ScriptTimeout or by changing the value in the IIS administration tools.


Definitely a problem with that today. I guess when it rains it pours.

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-Robbie
ClaudiaMarie.Com

marktruman

I got the same too, so that means I have to add all users manually, sucks. Lets hope I dont see any chargebacks because of this

NaughtyVisions

I think Tomas using the phrase "your funds are in motion" was his attempt at a bit of humor to lighten the situation. Probably not the wisest choice of joke topics, but I got it.

If I were them, I wouldn't give an exact date of when you should expect the money in your account. If they sent it on their end, it's out of their hands. If I were them, I'd over estimate the expected date. If I thought your money was going to be there Tuesday of next week, I'd say by the end of the week. If he says Tuesday, and it shows up Wednesday, you know the shit will hit the fan here for those 24 hours. If he says the end of the week, and you get it Tuesday or Wednesday, it's early in your eyes, on time in his, and no one is screaming Mallick.

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cjhmdm

Right, but at the same time people are already screaming Mallick because so far, we've been getting Mallick type answers. I recall hearing "next week" "soon" and "funds are in motion" quite a lot and then all of a sudden.. bam, epassporte was gone and people were screwed out of millions.

And yes, I got the very poor humor.. but that's exactly what it is.. very poor humor. You think my server host would laugh if I said "don't cut my servers off bro, your funds are in motion"? No, they wouldn't. And we, as clients of Zombaio whouldn't have to settle for bad jokes when it comes to our money. Especially when history has repeated itself far too many times while all were singing the same "soon" tune.

In the end, I really don't understand why our concerns are being downplayed and made into bad jokes.

edit: before I get flamed.. no, I'm not having trouble paying the bills due to these late payments.. we have about half of our processing split between ccbill and zombaio for the very reason of not putting all of our eggs in one basket. What irritates me the most though? CCBill pretty much has the highest fees in the industry... but they pay on time. We've been using ccbill since 2005 (less a few months in 2010) and I don't recall us ever getting a check late. This weeks ccbill check was in the bank bright and early monday morning, just like it is every single week.

PornAddict

The Zombaio site is timing out insanely for me and has been for the last few hours. I can't even add a manual username because the script keeps timing out.

This sucks...

marktruman

same here, read up. every user that signs up I have to manually enter the username/password

PornAddict

I can't even manually enter the UN/PW. I get timed out...

CHARGER

same here

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PornAddict

Sometimes, I get the feeling Zombaio is a one man operation... like when the dude goes to lunch, the whole places shuts down. If this were CCBill, someone would have made a post giving us an update as to what's going on... but it's like Zombaio is closed for the night.

marktruman

I made a ticket and it's been assigned, so at least they know about it now

Robbie

That ain't true. CC Bill does a good job. But I've seen a lot of posts on here directed at CC Bill and they lag just as bad addressing them.

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-Robbie
ClaudiaMarie.Com

marktruman

removing users is fine, it's adding them thats the problem

marktruman

they have technicians working on it

PornAddict

I think today is just a bad day for me. All this is happening at the worse time. It's not so much the money because my payout is minimal and if I were to lose it, it would suck... but it's far from the end of the world.

It's the timing of their site lagging that is bumming me out. I just finished a new project that I'm eager to get pushing and I can't because of the admin issues.

I may be unfairly harsh on Zombaio today... and for that, I'm sorry. This is the first time I've experienced any major issue with them so I'll give them the benefit of the doubt. They've done right by me thus far, so it's only fair.

Sorry Zombaio... but please fix your shit so I can keep on porning!

NaughtyVisions

Spoken like a true man.

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lagcam

Tomas

Zombaio have always paid me on time, and on the odd occasions a wire went missing it was resent very promptly, so I accept the explanation at face value and understand that at this time of year, an unexpected blip can quickly become a major inconvenience and I do not blame you for this. It could have happened to anybody.

HOWEVER, what I believe you have done wrong in handling this situation is that instead of resubmitting the whole 14 day advance batch which now had many days overdue, you should have MANUALLY sent the overdue ones and only resubmitted a batch for the future dated ones.

Next time you screw up, please do this. You will find less grief.

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CHARGER

according to the admin area they will be starting the payouts again after the 6th of january

the weird part is why not tomorrow or monday

i know the 14 days thing but since this is for sure affecting their business why not to forget about that 14 days thing

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will76

epass pulled the "holidays" card too. How convenient that shit happens during the holidays ?

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Agent 488

zombaio guy making a movie as well?

CHARGER

yeah THE CENTER MAN

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lagcam

In fairness to them Will, any business who pays out as well as receives in knows that moving money around internationally between Christmas and New Year can be a lot more challenging with different countries bank closures on different days, especially as this year when the key days fall on weekends.

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Agent 488

CHARGER

Dude all the banks of the world are open today thurs and tomorrow friday why to wait until the next friday 7th to start again according to their admin area?

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BIGTYMER

I've had nothing but love for Zombaio up until this issue. Even with the new rates they are still the cheapest. I just hope they drop or lower the reserve one day.

lagcam

Not all banks in the world are open on Friday mate, and in the UK, and i believe most of Europe for example, they were closed on Monday and Tuesday of this week and will be closed on Monday of next week. US banks were closed on 24th I believe, anyway the point is that managing multiple international payouts at this time of year is not easy.

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will76

Time will tell if this is the beginning of a huge problem or if it was just a little blurp on the map for them. However, when wiring money and being late for several days, it is a huge mistake you dont want to make. When it's a 3rd party billing company you need to make even more sure to not let it happen. How many other companies are missing wires because of the holidays??? any others ?

Just gives flashbacks to epass and their bullshit with the "delay" being due to the holiday weekend.

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will76

here is the message:

Dear Customer,
Due to a technical failure with the SWIFT network for international wire payments, our payment files sent from the 20th of December was altered and flagged as corrupt. Due to the global holyday season, we did not get this information before the 23rd of December and called in techs to send new payment instructions.

Due to late bank deployment of the files (holydays) we got confirmation on the files today (the 29th of December) and clients should see payments the coming days.

We apologize with all our heart! This was the worst time for both you and us due to the holydays with lack of staff and also one of the most important periods of the year to get the payment in time for Christmas.

Best Regards
Zombaio Operations Department

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