Need call center service - GoFuckYourself.com

baycouples · 12-18-2009, 12:19 AM

I'm looking for a company that will be able to provide a 24/7 call center in Philipines ( or any other country where the accent is minimal ). I've had quotes for $700/mo. but I don't expect more than 500 calls per month. Is there someone who can provide that solution for a better rate? I'd also like them to have a LIVE HELP feature as well.

Please email at host at club fling dot com

Please NO IMs!!!!!!!!!!

SeizeTheDomain · 12-18-2009, 01:09 AM

email sent.

247Support_Ant · 12-18-2009, 02:22 AM

Greetings...

Email sent to you.
Thank you,
Anthony

asianseekerz · 12-18-2009, 03:09 AM

hi baycouples, still looking for 24/7 calll center, just feel free to PM me on my icq, so we could dicuss about the scope of work... we can provide you call center service

cheers,

bbwdollars · 12-18-2009, 12:20 PM

i sent you an email about http://www.coastaloutsource.com/ that's who we use

baycouples · 12-18-2009, 03:58 PM

Quote:

Originally Posted by bbwdollars

i sent you an email about http://www.coastaloutsource.com/ that's who we use

I'm talking to them right now but they are twice as price as most places. Any good reason to go with them for that price?

baycouples · 12-22-2009, 01:09 AM

So, I think I'm more educated on what I'm looking for:

- 24/7 call center
- LIVE HELP ability where you provide the software
- Reasonable price ( it can't be like $2 per call ) but I'm willing to entertain the "unlimited" package.

HouseHead · 12-22-2009, 01:28 AM

Quote:

Originally Posted by bbwdollars

i sent you an email about http://www.coastaloutsource.com/ that's who we use

What this guy said, I was thinking about the same mang!!

themadwriter · 12-22-2009, 02:42 AM

bump to you!

iSpyCams · 12-22-2009, 08:03 AM

So it sounds like you are looking for 24/7 service, minimal accent, and you think 700/mo is too much because you don't have any call volume?

As a call center owner I do not find this project interesting. Its not really enough work for one person, yet in order to cover the 24 hours I would have to hire 3, AND find something else for them to do when YOUR customers are NOT calling, but something that doesn't take so much focus that they could still answer your calls reasonably quickly.

What you need at this point is a secretary, and an answering machine. Look for a call center when the project requires more manpower than you can manage.

baycouples · 12-22-2009, 03:39 PM

Quote:

Originally Posted by pompousjohn

So it sounds like you are looking for 24/7 service, minimal accent, and you think 700/mo is too much because you don't have any call volume?

As a call center owner I do not find this project interesting. Its not really enough work for one person, yet in order to cover the 24 hours I would have to hire 3, AND find something else for them to do when YOUR customers are NOT calling, but something that doesn't take so much focus that they could still answer your calls reasonably quickly.

What you need at this point is a secretary, and an answering machine. Look for a call center when the project requires more manpower than you can manage.

So, what would be your advice and how much do you think I should pay?

iSpyCams · 12-22-2009, 04:29 PM

Well the lowest you can pay a 3rd world phone rep who speaks good English is like 400 bucks a month. You can go less, (maybe) but you are risking them finding a better job and suddenly leaving, rendering your training and any experience they have acquired useless. (to you)

That 400 is only the call centers direct labor cost, (for one shift) and doesn't cover any overhead, phone minutes, or margin.

Why don't you hit me up on ICQ at 353-496-007 and we can discuss in more detail. I may have some ideas that can help you, but I need to understand your needs better.

Essentially though, my feeling is that you are going to have to establish some customer service hours and drop the 24/7 requirement in order to bring the price closer to what you are looking to pay.

baycouples · 01-03-2010, 01:45 PM

I've tried one of the services and it turned out that their operators don't speak good enough English, have thick accents and can't follow a simple Q&A script. Can someone recommend a service that can accomplish that. I don't need the operators to do refunds, cancellations, upgrades, etc. They should just know a few answers to a few questions ( which I provide ).

Slappin Fish · 01-03-2010, 03:03 PM

Listen to the guy above you, and he is being conservative, to do true 24/7 you would need 4 agents, because you have to take into account cover for sickness, holidays... your low call volume doesn't change that.

The other solution is for them to cross train existing staff, so agents answer your calls between other clients calls, but for $700 a month I don't think a single company will go through the scheduling and training nightmare it entails.

fatfoo · 01-03-2010, 03:27 PM

ICQ conversations are cooler than phone calls. Why?

Because I can talk to 10 different people at the same time - that's harder with a phone.

Easier with text conversations.

baycouples · 01-03-2010, 03:31 PM

Quote:

Originally Posted by Slappin Fish

Listen to the guy above you, and he is being conservative, to do true 24/7 you would need 4 agents, because you have to take into account cover for sickness, holidays... your low call volume doesn't change that.

The other solution is for them to cross train existing staff, so agents answer your calls between other clients calls, but for $700 a month I don't think a single company will go through the scheduling and training nightmare it entails.

Fine but for the $700/month I'd need them to do much more and be very good with English and with customers in general.

Slappin Fish · 01-03-2010, 04:16 PM

Quote:

Originally Posted by baycouples

Fine but for the $700/month I'd need them to do much more and be very good with English and with customers in general.

I am not trying to sell you anything, just saying that low call volume has little incidence on price, and that if you don't change your 24/7 requirement it will be impossible for you to find what you are after

baycouples · 01-03-2010, 06:39 PM

Quote:

Originally Posted by Slappin Fish

I am not trying to sell you anything, just saying that low call volume has little incidence on price, and that if you don't change your 24/7 requirement it will be impossible for you to find what you are after

I understand now. Can you recommend one?

Sly · 01-03-2010, 06:44 PM

Quote:

Originally Posted by baycouples

I've tried one of the services and it turned out that their operators don't speak good enough English, have thick accents and can't follow a simple Q&A script. Can someone recommend a service that can accomplish that. I don't need the operators to do refunds, cancellations, upgrades, etc. They should just know a few answers to a few questions ( which I provide ).

Have you thought about setting up an automated menu system where people can use the keypad to find frequently asked questions along with answers? If you are only using the system for frequently asked questions and not any real "service", I would think that you could find a way to automate everything as much as possible and eliminate human interaction quite a bit.

jerk101 · 01-03-2010, 06:55 PM

http://etelecare.ph/

baycouples · 01-03-2010, 08:02 PM

Quote:

Originally Posted by Sly

Have you thought about setting up an automated menu system where people can use the keypad to find frequently asked questions along with answers? If you are only using the system for frequently asked questions and not any real "service", I would think that you could find a way to automate everything as much as possible and eliminate human interaction quite a bit.

Already done that. But I do want my customers to be able to have their questions answered at any time.

baycouples · 01-03-2010, 08:05 PM

Quote:

Originally Posted by jerk101

http://etelecare.ph/

You're not answering your ICQ and your contact form is broken. How do you expect me to trust you with my customer support?

baycouples · 01-04-2010, 01:13 AM

bump for me

angelsofporn · 01-04-2010, 01:42 AM

www.gcrsupport.com
costa rican..mostly medical students manning the phones..HQ.

12-18-2009, 12:19 AM	#1
baycouples Confirmed User Join Date: Mar 2004 Location: San Jose, CA Posts: 1,341	Need call center service I'm looking for a company that will be able to provide a 24/7 call center in Philipines ( or any other country where the accent is minimal ). I've had quotes for $700/mo. but I don't expect more than 500 calls per month. Is there someone who can provide that solution for a better rate? I'd also like them to have a LIVE HELP feature as well. Please email at host at club fling dot com Please NO IMs!!!!!!!!!!

12-18-2009, 01:09 AM	#2
SeizeTheDomain Confirmed User Join Date: Aug 2008 Location: FL and CA Posts: 753	email sent. __________________ -- 0% Financing Available -- No Credit Applications -- No Credit Checks -- 1 Year Domain Trade In Policy -- Alex Richards - ICQ #445801946 - sales @ seizethedomain . com S6X.it/Adult URL Shortener l 24/7 Internet Radio l Hosting and IT l 2011 XBIZla Photos l NALEM

12-18-2009, 02:22 AM	#3
247Support_Ant Registered User Industry Role: Join Date: Aug 2004 Location: Manila, Chicago, US Posts: 71	Greetings... Email sent to you. Thank you, Anthony __________________ 247 E-mail - 247 Live Chat & 247 Toll Free Support for your Network! Free247support.com ask me how Ant

12-18-2009, 03:09 AM	#4
asianseekerz Confirmed User Join Date: Aug 2008 Posts: 1,609	hi baycouples, still looking for 24/7 calll center, just feel free to PM me on my icq, so we could dicuss about the scope of work... we can provide you call center service cheers, __________________ LUSTY LIFES : Dad & Daughter Wild Adventures : Naughty Wild Sister Contact : ICQ : 372109 Email add: [email protected]

12-18-2009, 12:20 PM	#5
bbwdollars Confirmed User Industry Role: Join Date: Oct 2009 Location: 497218 Posts: 205	i sent you an email about http://www.coastaloutsource.com/ that's who we use __________________ BBW Dollars Earn $40PPS on $1 Trials and $50PPS on All BBW Cams icq: 497 218 - email: joe at bbwdollars dot com

12-22-2009, 01:09 AM	#7
baycouples Confirmed User Join Date: Mar 2004 Location: San Jose, CA Posts: 1,341	So, I think I'm more educated on what I'm looking for: - 24/7 call center - LIVE HELP ability where you provide the software - Reasonable price ( it can't be like $2 per call ) but I'm willing to entertain the "unlimited" package.

12-22-2009, 02:42 AM	#9
themadwriter Confirmed User Join Date: Aug 2009 Location: Experienced SEO Copywriter at your service! Posts: 1,427	bump to you! __________________ icq : 591247121 xxxcopywriters.com

12-22-2009, 08:03 AM	#10
iSpyCams Amateur Gynecologist Industry Role: Join Date: May 2009 Location: Medellin Posts: 4,436	So it sounds like you are looking for 24/7 service, minimal accent, and you think 700/mo is too much because you don't have any call volume? As a call center owner I do not find this project interesting. Its not really enough work for one person, yet in order to cover the 24 hours I would have to hire 3, AND find something else for them to do when YOUR customers are NOT calling, but something that doesn't take so much focus that they could still answer your calls reasonably quickly. What you need at this point is a secretary, and an answering machine. Look for a call center when the project requires more manpower than you can manage.

12-22-2009, 04:29 PM	#12
iSpyCams Amateur Gynecologist Industry Role: Join Date: May 2009 Location: Medellin Posts: 4,436	Well the lowest you can pay a 3rd world phone rep who speaks good English is like 400 bucks a month. You can go less, (maybe) but you are risking them finding a better job and suddenly leaving, rendering your training and any experience they have acquired useless. (to you) That 400 is only the call centers direct labor cost, (for one shift) and doesn't cover any overhead, phone minutes, or margin. Why don't you hit me up on ICQ at 353-496-007 and we can discuss in more detail. I may have some ideas that can help you, but I need to understand your needs better. Essentially though, my feeling is that you are going to have to establish some customer service hours and drop the 24/7 requirement in order to bring the price closer to what you are looking to pay.

01-03-2010, 01:45 PM	#13
baycouples Confirmed User Join Date: Mar 2004 Location: San Jose, CA Posts: 1,341	I've tried one of the services and it turned out that their operators don't speak good enough English, have thick accents and can't follow a simple Q&A script. Can someone recommend a service that can accomplish that. I don't need the operators to do refunds, cancellations, upgrades, etc. They should just know a few answers to a few questions ( which I provide ).

01-03-2010, 03:03 PM	#14
Slappin Fish Confirmed User Industry Role: Join Date: Jul 2007 Location: Thailand Posts: 2,512	Listen to the guy above you, and he is being conservative, to do true 24/7 you would need 4 agents, because you have to take into account cover for sickness, holidays... your low call volume doesn't change that. The other solution is for them to cross train existing staff, so agents answer your calls between other clients calls, but for $700 a month I don't think a single company will go through the scheduling and training nightmare it entails.

01-03-2010, 03:27 PM	#15
fatfoo ICQ:649699063 Industry Role: Join Date: Mar 2003 Posts: 27,763	ICQ conversations are cooler than phone calls. Why? Because I can talk to 10 different people at the same time - that's harder with a phone. Easier with text conversations. __________________ Send me an email: [email protected]

01-03-2010, 06:55 PM	#20
jerk101 Confirmed User Join Date: Dec 2006 Posts: 198	http://etelecare.ph/ __________________ NoyNoy for Pres!

01-04-2010, 01:13 AM	#23
baycouples Confirmed User Join Date: Mar 2004 Location: San Jose, CA Posts: 1,341	bump for me

01-04-2010, 01:42 AM	#24
angelsofporn Confirmed User Join Date: Mar 2002 Location: CA Posts: 3,218	www.gcrsupport.com costa rican..mostly medical students manning the phones..HQ.