2MuchMark

That is a mistake. You shouldn't drop or blame the processor for slow sales. You should blame the merchants and blame yourself.

Take the time to contact the people you send traffic to and go over your stats and banners. You'll find your answers there.

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ruff

I use CC Bill and have no problems. Sales are typical for this time of year. It would not seem to be a good idea for CC Bill to scrub itself out of business. So I don't see that as the issue. The credit card companies have tighten everything up and have been doing so since July. The new CC regs went into effect the latter part of February as well.

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mayabong

Get the fuck out of here ok i'll try.

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noize

Could there be a new hack people are exploiting, that could be taking away from sales?

My other post about casual mention of getting my site hacked.

https://gfy.com/showthread.php?p=16936092#post16936092

RegUser

No, it has something to do with cc companie cracking the whip. I have sales drop to 1/3rd of usual in a matter of 72 hours. my prediction is that ccbill wont survive this year and that will be end of argument whether tube sites are good or bad for this industry.

Argos88

Sales were normal... when they changed to WMS, sales almost stopped.. a few days ago, they changed back to normal CCBILL and sales started to come in again (in the sponsors im promoting).

But again I'm talking as an average CCBILL affiliate.. would be good to have any of these CCBILL Sponsor's owners guys/girls come in and give their opinions.. since they are more MACRO based in terms of numbers.

mmcfadden

2 days ago good... yesterday, today hit a brick wall as the op suggested. I'm totally not satisfied things are normal.

mmcfadden

Stats:
Yesterday: Form Hits/Submissions/Approvals 336/16/3
Today so far: 303/5/0

2MuchMark

Woohoo!!

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2MuchMark

By the way, there's another solution: Create an account over at Segpay and plug them into CCBill's cascade billing program. This should help you figure out if the problem is really with denials or not.

Good luck!

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MsCheyenne

Wasn't Segpay formed by a group of folks from Ibill?

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ColetteX

fucking shit my ass is wet

Domain Broker

Why does ccbill never comment in these threads it seems like?

ColetteX

because they care so much about your sunday family tea party

corvette

let me comment here, if anybody has a concern about sales and wants to test it out, let me know and i will do a test through your affiliate link/signup page as a consumer would right now to verify its working.

if there are issues affecting sales, we want to know about them as much or more than you do

[email protected]

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VGeorgie

For my site:

3/8: 36/11/9
3/9: 28/4/4
3/10 (so far): 26/4/3

The 3-5 daily sales is about right this time of the month, at least these days. A year ago average low was maybe 8-10 sales a day; two years ago average low 12-15 sales/daily. How times change

On another note, why do you have so many form hits to submissions? Do your surfers have to go to the form to find out the cost?

I'd be VERY concerned about your denials ratio. Definitely would be calling up CCBill on that one. Seems REALLY bad.

spooky181

It's not the whole industry, why do my sites that use Verotel make sales non stop 24 hrs a day all year long, yet my CCBill sales are almost non existent??

mmcfadden

I have called them up many times. My form hits would likely be about 150-175 without my new custom form which allows to navigate from cc to ck. So I now have 300 and today will have likely 500 because a shitload more traffic from a good affiliate.

I had 3 denial emails yesterday stating...

"You are receiving this email to let you know that xxx xxxxxx attempted to
subscribe to account 935699-0000 and was declined due to We are unable to process
your transaction at this time. Please try again at a later time.."

Called about that and records for that denial were untraceable.

My solution at least at this time is to:

1) put a contact email right by the "complete this purchase" directly to me stating...
"Having problems completing this purchase click here to email and report
the problem"
2) cascade to another processor

I have called likely 35 times over the past month and a half because when I see low, low approvals something appears amiss.

SwirlsGirl

For those who have suggested that because there sales are normal, there is nothing wrong with ccbill but something must be wrong with us...

please consider the following very carefully...

At the beginning of 2009 my ccbill declines were completely through the roof (like triple the normal amount) and it caused me to start a thread saying..."ccbill let my people jerk... or something like that"

Of course one of the ccbill guys came into gfy and said give me your client account # and we will take a look at it.

So I did. I cannot recall which gentlemen I spoke with but it was one of the guys who come in here and respond to the concerns.

Now here is where it gets REALLY INTERESTING to me personally, sorry if many of you cannot make the connection.

After reviewing my account ccbill concluded that YES my account WAS set to SCRUB a little higher than normal, but they said "we will go ahead and make some changes to the settings for you!!!!!!"

Now at the time I didn't think much of it, because I was elated that they made the adjustments to my client account, and almost immediately the declines went down and I actually saw an uptick in sales for a brief two month period or so.

So I began to wonder in the back of my mind these things..

1. Who decided that my account needed higher fraud scrubbing settings?

2.Why didn't anyone from ccbill bother to tell me that my account settings were changed?

3.How many of my denials were actually because of fraud scrubbing?

4.Wouldn't that pose some conflict of interest if ccbill reps,mangers or whomever could go into my account or some of your accounts for that matter, and turn up, or down your fraud scrub settings without your consent or knowledge.

5.Was this the only time in 5 years of my own ccbill processing that my account settings were adjusted without me being notified prior to or after the changes were made, or were there other times as well?

You see it started opening up a lot more questions than I had answers for, but I sat on them until lately seeing all of the ccbill threads

Hell I don't know whats going on I just know something is not adding up!

I see many of you including me will have days where ccbill join form drops to zero, but on that same day your back processor will get some activity.

Is that a ccbill glitch, I mean many of us have seen this first hand and have made threads about it, but at the end of the day nothing is ever found to be working improperly.

Now understanding those facts of which I am not making up (why would I) I have nothing to gain and everything to lose from making this up.

So I am not saying that proves anything malicious, but it does show that just because you say your ccbill sales are fine, and your ccbill data reporting is fine... it does not mean it is fine for all of us!

I am very rational contrary to popular opinion and I can say that the economy is far worse than most of us care to acknowledge or admit.

I am seeing stores and shops that were around for decades closing up in my neck of the woods. I am aware that this nation is losing an average of several thousand jobs a day.

I am aware of the file sharing problem, the tube site problem, I am affected by these demons as well.

I don't know exactly whats going on with ccbill, I like many of you can see things that are obvious to us because we monitor stats for so long and become used to fluctuations,slow periods, and all of that.

I talked to a good friend in the business who helped me get started and he tells me that his last check from ccbill was the lowest in 10 years and he just experienced for the first time ever a day with Zero Sales!

I don't know maybe things are just that bad and we are in denial. Maybe we need to accept it, or maybe there is something going on here that we and ccbill are not aware of.

That is a real possibility as well.

Beerbar

2.35% form submissions so far today, this is not a trend, this is a total crash in a short period of time for me anyways.

GotGauge

I noticed yesterday and today sometimes very slow loading ccbill join form pages.
I figured it was my ISP!

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2MuchMark

I don't think so, but it doesn't matter. There are several billers you can use with CCBill's cascade billing. Contact your CCBill Rep and ask him or her for more info.

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VGeorgie

My understanding is that the banking and scrub rules can be modified any time due to trends, for your site, others like yours, and all sites as a whole. I can imagine scrub rules may be higher for a site that has affiliates versus one (like mine) that generates all sales internally. Or, if your chargebacks get too high in any specific period of time the scrub may automatically get set higher.

The reason for the denial is always listed, and you can look these up in the admin. It's only scrub if it says "Pre-Auth." Those never get to the bank. Bank denials say things like Insufficient Funds, or the all-purpose "Transaction Denied by Bank."

The folks there to ask are not the general Client Support guys, but Client Risk - fraud at ccbill.com. I once had a long and fruitful phone discussion with the head of the department. They seem a reasonable bunch of folks to work with, and if your account has some settings that are negatively affecting you, it pays to ask directly. You are giving them 15% of your money, after all, which makes it their fiduciary duty to do the best by you.

VGeorgie

I see this claim from time to time, but I wonder if it's the type of site you have with Verotel, versus those with CCBill. Do you have any sites where Verotel is in the cascade?

I would imagine a pissing and fisting site will get more loyal buyers (assuming the right traffic), but CCBill will not process for a pissing site.

I think Sara has CCBill as one of her processors (just checked; yes, that's the case), in addition to two others. Would be interesting to see a rundown of actual figures of form hits/submissions/signups.

Joshua G

These threads singling out CCBill are ridiculous. If you don't like your conversions with CCBill, theres plenty of other processors to switch to.

All i know is that CCBill always cuts their checks on time, & everytime i had an issue, they solved it promptly. The service provided by Corvette & CCbill Paul here are impressive.

When i was a consumer, a site using CCBill made me comfortable i wasnt going to get mystery charges. as a webmaster, i like that they cut checks to affiliates & i dont have to deal with that, & affiliates know im not fucking them over.

So if you think you will do better with another processor, then quit whining & use another biller.

VGeorgie

I'd be on the warpath if my declines were so high, but I imagine if it's 5:0 that could actually be one surfer trying five times. Some of these guys just don't get it, and they keep trying, even after CCBill tells them "You've tried too many times recently."

Is your custom signup page your sales closer? I imagine it is if it's getting so many hits versus submits. On my site I have a closer page that leads to the CCBill signup page. My preferred method because the CCBill pages can sometimes be slow loading, even with their load balancing.

Beerbar

I don't think people whining nor for me is this a fuck ccbill issue. I like ccbill just as much as you do for all the same reasons that you have listed and is the reason why I'm trying to figure it out rather then just jumping ship. But your right I do have other processors, and as of today I'll will make a EU company my primary and see how that goes.

Horny Alf

0 sales and 0 rebills for ccbill yesterday. This hasn't happened for me in over a year! And stats werent showing up in my statsremote. I dont know whats going on, but im not liking it

SwirlsGirl

Hey VGeorge I am sure CCBILL appreciates you putting this to rest for them but you completely missed the point.

If my scrub settings were adjusted for trends,charge backs,refunds,suspicious activity, or any legitimate reason in the first place...then why would they return my account to normal status in one phone call.

And if settings were changed for something improper or suspicious, wouldn't they have told me sorry your account is a little risky and we need to leave the scrub settings up

no they just turned the scrub settings back to normal, and down went the denials, and up went the sales, at virtually the press of a button or mouse click.

I guess many see nothing wrong with someone going in and arbitrarily maxing out scrub settings for select ccbill client accounts without notice, without consent,without reason, and then being able to go back in and change the settings to normal...

Before you ask me why would ccbill want to reduce sales,why would they do that blah blah blah...

brilliant question, they did it, and I wish I knew why they chose to ramp up my scrub settings out of the blue, there were no excess chargebacks,voids,or refunds that would warrant it.

I am saying if they did it to me, by their own admission they can do this individually or maybe collectively...

maybe its being done to some of you with all the denials reported, hell I don't know but at least I am asking questions trying to understand.

But if I am the only one that finds that curious then I am definitely done with anymore ccbill posts or threads.

Everything is fine nothing else to see here issue settled, every denial is valid, every 0% form submission is valid, every login/pass error is valid, every thing is fine

Happy Processing

MrDeiz

why always new regulations affect legit companies, but never those scammers banging credit cards

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DWB

I use CCbill as well (and believe they are solid), but where there is smoke, there is usually a fire.

With all the threads popping up about them, I find it hard to believe everything is OK over there. I also don't believe if there were massive problems going on that they would alert everyone about it, as that possibly would cause a panic situation and many would drop them.

There are simply too many complaints about them right now for everything to be business as usual. Whatever the case, I do hope they fix it soon.

DWB

Funny how that works huh?

Another thing I've never understood is, the "Visa Rules" some of the 3rd party billers hide behind. They say you can't do this, you can't do that, can't say this, can't say that, all "Visa rules" they claim, not theirs. Yet, if you get your own merchant account you still have to get approved by Visa, yet you can get away with 95% of the things you were told were against Visa rules.

Patrik_Ryan

We have regularly users complaining (!!! that they can still login after expiration... They are afraid to be re-billed, so they complain, but this shows that the system is far from being perfect.

Very interesting thread so far

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spooky181

I promote CCbill sites that are more hardcore than my Verotel sites. eg www.latexangel.com www.extremehole.com www.laylaextreme.com all used to convert 1/500 for years but now they have all gone to the crapper. I have not had one sale to Extremehole.com for over 1 month NOT ONE!!!! and I used to get 15 sales per day for those three sites....

THERE IS SOMETHING DRASTICALLY WRONG WITH CCBILL!!!!!!!!!!!!

MediaGuy

LOL contact me we're building and refreshing the affiliate program and I can provide some stuff custom if you need ;)

:D

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Shoplifter

The biggest issue in all of this is the lack of transparency for the end users of any of the billing companies. No one is ever going to tell you about the scrub algorithm, whether or not there is temporal scrubbing or even what the global probability of a rebill is across their system. You can never find out which banks they are using so you can research policy there. All of this stuff is deeply proprietary.

So the big downside to all of this is that you cannot plan your business effectively. You never know how a processor performs until you are sending them volume, and by then if it isn't what you had expected you are in deep trouble. I would like to see a little more leeway put into making expected numbers happen. For example if I have a rebill probability of .55 at processor x, I want to know why that isn't happening at processor y and how it can be fixed. It shouldn't just be a black box that traffic goes into.

Anyway, that's my issue. It's not necessarily a CCBill issue but I think it is a large part of what people are complaining about here.

Gerco

HMMM I'm tending to agree with you. After seeing this I called Ccbill and am talking with Charles H. After digging he found a sharp decrease in affiliate payout that started in November. Mind you nothing has changed with my program as far as current affiliates are concerned. I did take my affiliate program private and am only allowing in invited affiliates at this point, and my program was switched over to wms, and then this week back to the old system again.

What I need from you is some specific urls my content as your using it so I can give those to Charles and have them investigate what this issue is.

Minds are wondering.

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stever

spooky i have been promoting latexangel and laylaextreme as well
and noticed the same thing

i believe the problem might be tracking? maybe the sales are still being made but just not getting the proper credit for them?

btw can you email me 200x300 banner or a 250x250 for your site featuring fisting and big toys ? to webmaster at meltingimages dot com

I will send you more traffic to compare instead of these other ccb sites

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VGeorgie

Of course I didn't miss it, but I figured the solution was obvious: just ASK them.

And please, no BS about not responding here. No processor in its right mind is going to reveal in public their security policies. Your account is between you and them.

Your account may have been under review because of some patterns their system picked up. Who knows. Since they are working for you, you have the right to ask them questions so you know where your money is going. They may not be willing to reveal the exact metrics they use, but I've never found them to not tell be upfront about an issue.

It could turn out your scrub was set high because of a glitch. Theirs is an almost completely automated system, and like I said in my first post in the thread, it's imperfect and has bugs. While they process for you, each of us has a responsibility to monitor our accounts.

No self-respecting business just "goes along" with what a vendor or bank says.

VGeorgie

I think it matters what form activity you're getting, not just that you aren't getting sales.

First to do - if you haven't already - is get subscription confirmation and denial e-mails sent to you. The denial e-mails will indicate why a transaction was not approved. If you have a question regarding what a denial explanation means, ask them. There's really only about 5-6 that regularly come up anyway.

Log into your admin and send yourself a test signup. Their help explains how to do it. This checks that your form is correctly set up - and in fact that that subaccount is still active.

It seems to me that if you don't get even denial emails but people are hitting your forms then they're just not deciding to buy, or there is something wrong with your subaccount. Even if CCBill scrubs a customer out you'll get an email about it.

I'm no CCBill expert, but if I had no sales for even one day I'd be on the phone with them asking why. I'd ask them to do a system check, independently verify my forms, and look at my banking rules. I'm not in this for the fun of it, and I expect them to earn their 15%. (And so far I've never had them decline to help me, so I'm fine for now.)

spooky181

Hi, I have sent off a few banners for you...

stever

thanks got them
will send some traffic soon

btw you can try our sites too, we use nats and only ccb as a backup

also you might want to fix the link in your sig
http://www.cheatingxxxwife.com/extremecash.htm
is an invalid url

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goldfish

OK I am going to say this and probably get banned but oh well it needs to be said.

We all know that CCBills new WMS is fucked, hell they came here and admitted it was a mess basically.

Has anyone at CCBill ever thought that maybe that maybe their scrub was just as screwed?

It is so up and down, one day sales are good the next they fall off completely, CCBill sales are like a freakin' rollercoaster. So much of a roller coaster that I stopped pushing sites that have CCBill as their only processor almost 6 months ago.

I have been in this business twelve very long years and I have NEVER seen such a roller coaster in sales as I do with CCBill. Predicably my traffic produces x number of sales a day give or take 1 or 2 with every other processor out there, with CCBill it is a freakin crap shoot.

So CCBill how many of these threads are you guys going to blow off and just look at individual accounts before you take a look at the BIG PICTURE, your overall scrub and see what where the error lies? Or are you going to just ignore it and scrub yourself out of business?

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mmcfadden

You ain't gonna get banned for that. Needs to be said

This is now day 3 with almost extinct sales on my end. Very, very unusual. It is not just this dry spell as you mentioned, but more of a crap shoot is likely the best analogy.

I have an email in to markg and am awaiting answers. I suggest everyone do the same... obviously tomorrow or the next day after I get my answers

goldfish

No probably not(because I did some editing a long the way, it wasn't very nice the first time I typed it out) but I am not normally one to shout, so to speak, but jesus this is getting ridiculous, every day the same shit and CCBills same lame freakin response, it is getting old and normally I am one to give a lot of chances but how many fucking chances does CCBill need, how many times do webmasters and owners have to say, "THERE IS SOMETHING WRONG WITH CCBILLS SCRUB" before someone at CCBill actually listens.

There is such a thing as a business being to big for the brains behind it and my personal opinion is CCBIll is there. There is also a lot of credence in "Where there is smoke there is fire", accept I am not seeing smoke anymore I am seeing flames shooting out the freaking windows!

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SwirlsGirl

GOLDFISH YOU ROCK!!!! Very well said, you are not alone in heavily editing your posts either...

corvette

Golfish, we keep a close eye on our entire account. That?s akin to a webmaster watching sales stats. All I can respond with is this, we do everything we can to try to maximize throughput while mitigating risk. Over the years we have only gone down in our decline rates.

Its as frustrating to me as it is to you to see these threads. Ive been at CCBill 11 years and for most of it was the point man (as well as in charge of the risk department) for these sort of issues. We do everything we can to determine ways we can increase throughput/client revenue or find problems that we can fix to make things better, and when we see complaints like this, we run tons of reports to break things down and try to find something.

That said, you see patterns emerge, such as early jan breaking records, fluctuations around spring break (now), tax time, mid-may, etc...

And again, my offer stands to do tests with my personal card on a link or signup page to test from a real-world perspective...and if anyone would like to send us information to look at, please send to [email protected]

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VGeorgie

If you're a paysite owner you have the opportunity to look at the decline reasons. I am a paysite owner, and my sales are down the past three days, too (precisely three days; four days ago I had a pretty good day).

Of the couple of declines I've had in this dry spell/roller coaster/whatever, none have indicated they were declined because of scrub. The reasons were because of bank declines, such as Insufficient Funds. You see that a lot these days.

If, like Sara, you see a lot of scrubs the natural thing to do is ask them why. They have the ability to make individual changes to global settings. My account has a longer posting time than most, for example, because I asked for it. It allows me to have a bit longer time to identify fraudulent transactions and void them, rather than having to refund them. (Voids always are better than refunds.)

If you're an affiliate of a program that uses CCBill you can't see the decline reasons, but you can always send off an email to the site and ask if they've noticed a change. Hopefully they can inquire on your behalf.

I may be wrong but my assumption has been that RonC would like for his company to continue to make money. Would be hard if they were simply ignoring a problem such as unnecessarily high fraud scrubbing. I'm pretty sure Ron wants to make as much money as he can, but I could be mistaken about that.

goldfish

Corvette, you can't have this many ppl saying something is wrong and pull the old tech support routiune saying it is not our fault, hit us up and we will look into it, there are to many ppl saying something is wrong!

CCbills system was built many many years ago, yes, it is an ever changing structure, but that brings a few questions to mind.

Was it ever meant to accommodate the volume of processing it does, the number of affiliate transaction it handles daily, the number of sites it manages? No. No one could have ever imagined that CCBill would become as big as it has.

Which brings us too what happens when you change something to accommodate an ever growing "population" that the system was never developed for in the first place? Well, it is just like an old computer, there are bits and pieces left behind that muck up the system, slow it down, make things go wrong and in the end make the system unusable. In my opinion that is where CCBill is at. The best programmers in the world can't keep that from happening, just ask Microsoft. Why do you think they keep coming up with new OS's?

Your going to site scalable here, but I'm sorry nothing is scalable to this size, the size that CCbill has become.

Now I understand that was probably the purpose (partially anyways) of CCBills new WMS but it failed miserably. A system can only be reworked so many times before it is time to scrap it and start from square one. It just isn't possible to make a system that was never designed for the amount of owners, affiliates and consumers that CCBill has scalable and not have issues. Issues are going to show up and in my opinion they are starting to now.

But honestly how many times can you say "we keep a close eye on our entire account" or "I'll do test with my own personal card" before you or someone at CCBill realizes that you are spending all your time tracking down the same issue?

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RegUser

the truth of the matter is that end is near...of all porn pay sites and that of ccbill. once they are gone there will be hardly any processors left standing
make hay while the sun sets...