nata25

It goes without saying that my responses are indicating my personal aversion to the facts misrepresentation. Exactly because I know how aWIZ support does work in reality.
The kind of support we are providing is estimated by our customers on our huge board and in testimonials section. Each opinion there has a website reference and webmaster's name, so it's easy to check. Facts does matter, not an idle talks

__________________
Web Design ~ Paysite Software ~ Cash
STABILITY & RESPONSIBILITY: OVER 15 YEARS IN THE INDUSTRY

nata25

Mr. LeRoy doesn't want to make things clearer as I asked, NP - I found this ticket by the quote since it were the only such answer during a years.
I'll skip all essential details to keep the professional ethics, but am forced to answer to the idle charge in any case.

So, to the ticket:
Question: [blah-blah]. Can this be done? (the question about nothing, no details, no problems. Just a general question)
Responded in 6 minutes (5:12 pm/5:18 pm).
Answer: Yes, it can be done.

Mr. LeRoy is asking again and in 7 minutes (7:23 pm/7:30 am) gets response to next general question and then (only then!) he is kindly asked to use support tickets when he have real support cases, i.e. any kind of problems with the script. Why so? The support board is especially for all general questions, not the support tickets.

The fact: Mr. LeRoy's question were never answered just "Let us know when you have a real problem" - as he tried to interpret here.

Besides this case, Mr. LeRoy for some reasons forgot that he filled a couple of other tickets before and after this one - and all of em were responded in all details, and all his problems were solved (although they were caused just by unattention, browser cache, billing's relations etc - and never by aWIZ script). So he knows perfectly that any substantial question gets fast and substantial answer in aWIZ support.

However that's all probably should be considered as a criminally bad, slow or boorish support

I just clicked the script link at the Mr. LeRoy's ticket - and of course the script is on the place.

One wise man said: the worse lie is a bit mutilated truth.

__________________
Web Design ~ Paysite Software ~ Cash
STABILITY & RESPONSIBILITY: OVER 15 YEARS IN THE INDUSTRY

Zuzana Designs

I have been working with AJ and ElevatedX for several months. If you're looking for a great cms with great support then Elevatedx is the script for you. They are constantly working with the industry to provide all the tools you need to run and manage a successful site. It’s great to see a company that understands what this industry needs and goes above and beyond to do that.

__________________

Website Design - Consulting - Development
sarah [at] zuzanadesigns.com - See Our Work
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Brad Mitchell

This is appearances only, just to simply things from the surfer perspective. Clients that choose any of these packages end up in direct relationships with both my company and ElevatedX. They pay MojoHost the prices shown on ElevatedX *LESS* $150 (which is what they pay directly to ElevatedX) and they pay their install fee direct to ElevatedX. All we have done here is made it easy for people to shop for these things and bundle them together. There has never been any financial relationship between MojoHost and ElevatedX outside of AJ paying us monthly for his own server rental.

I'm truly indifferent and impartial. All that is important to us is that our clients are happy with our service. As much as we are able to, we make our best effort to help and guide clients into other purchases which meet their goals and help them to grow their business - regardless of vendor selection.

MojoHost has never, and I mean NEVER received a referral commission for Manion, TMM, ElevatedX, PaysiteCMS, Awiz, Proxigence, Strongbox or any other company.

Cheers,

Brad

__________________
President at MojoHost | brad at mojohost dot com | Skype MojoHostBrad
71 industry awards for hosting and professional excellence since 1999

AJHall

Well said. I should also confirm that our position is the same. Elevated X DOES NOT receive any money or compensation for offering the hosted CMS packages from either MojoHost or Webair.

We still pay MojoHost $150 every month for our own Web hosting account.

Elevated X receives NO commission or incentive for any referrals we provide to Web hosts, feed companies, designers or script companies and has NEVER received a referral commission from anyone.

AJ

__________________
Owner, Elevated X - The 4 Time Award Winning Adult CMS Software Company Used by More Than 2000 Adult Sites.

CaroMark

Elevated X is a great product and is certainly what I would gravitate towards due to all of the good things and praise I have heard about it from very reputable sources.

__________________
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Ross the Boss

Now, I would not normally post in other product's threads, congratulations to dpapa for his decision. But I just could not let those accusations thrown on MAS and Mansion Productions without an answer.

If necessary, we can provide proof that this was not a simple server move. Many settings had been changed or screwed up, and it took multiple hours of the Mansion support team to fix. It has never been a secret that the assistance for a server move is a paid service. A work order for members area layout changes is also subject to additional charges if the customer does not choose to do it in-house following instructions and documentation. The delay in service must have been caused by a delay in getting the funds for these and other services completed by Mansion.

Yes, it can be done out-of-the-box in versions since 2005. Your last version upgrade is from April 2007. I have email to track that we helped you to your specifications with this.

I can find in emails/ticket history that you have requested and received the design sources for your affiliate system site (anotherprogram.com).

Have you ever asked for the sources of extremehole.com members area? I am sure they would have been sent to you if you had. Please do this, as we will send you your design.

Many other MAS customers do this, as they have taken the time to read the documentation, ask questions, and learn how to manipulate the software themselves. Some customers do not have the technical skills or the time to bother with it or learn even simple things. In these cases the client usually hires 3rd party webmasters/developers to do the job or pays Mansion Productions additional support fees for such work. I don't see anything wrong with this.

Now that really sounds ridiculous. If needed we can provide samples or put you in touch with people who are running 100s of sites within the same MAS installation, sharing completely or partially the same content. That has been a key feature for MAS from day one.

I don't remember such an issue... If you do have these e-mail screen shots or record of these ticket numbers, I would like to look into it because I absolutely believe in providing superior support to our clients.

Regarding no access to the ticket system - there has always been a working link for "Lost password" which you can use to regain access.

The $600 fee is a standard fee that we apply towards all customers in such situations. Most of the time server/hosting moves do not go smoothly and may need hours and days of communication between Mansion, the customer and the new host, plus fixing lots of paths in files, templates and symlinks. The customer is always given a choice though; the same had been suggested to you when you asked:


We can waive this reinstall fee ONLY if you are certain that the new server is a complete mirror of the old one, with regards to paths of the document roots for MAS and the sites powered by MAS, and with regards to the software and php settings required by MAS. If this is the case we only need the ssh login and the IPs assigned to the domains on the new server to do a superficial test and advise if it is ok to switch the DNS or there is work to be done first.


January this year you kindly asked for our services in the extremehole site redo and adding a streaminh H.264 option to all or part of your videos. But you never got back to us on this job after our reply, not even to say "no thank you".

I do not know how much more to emphasize that we've never refused support or advice to any current client. Even in cases when the client or their staff have made mistakes and caused a page to go down, Mansion support team has always been and will be here to react and fix it, no matter that it had not been caused by a malfunction of the software.

Cory, I really do not see any reason to continue a fight on the boards. If you have any issues with the CMS, or just want to say anything, you've always been welcome to use our emails and support system.

__________________
. .
Award-winning complete solution for paysite automation.

NetwErk GUrl

It is true that there haven’t been many ADVERTISED updates for MAS since 2005 and particularly true that the MAS promo site has not been updated recently. This doesn’t mean that the software itself has not been updated! All of our current MAS clients will confirm that every couple of months there have been minor features and improvements added into their standard release. At least twice a year there have also been major features developed and released, all into our current version and to the benefit of our client base.

While improving our live production line v.1.8 of MAS, with out a lot of press and fan-fare, we have been focused on developing the long anticipated version 2.0 of the product (featuring all that the latest v. 1.83 has plus more)! We’ve been saving up all of our bells and whistles press releases for the real deal and we admit this has been a reason for letting the promo site and the documentation lag behind.

But any customer who has asked for help or information, via support tickets or emails has always received it in full. No matter what the question, how to do anything, what recent features had been added, how best to use them and so on, our support staff has been responsive and helpful, and many times our support staff & webmasters have even completed the requested template jobs for free so that it is easier for the customer to see and learn from the completed example, always accompanied by thorough explanations.



The new major version release is on its way to be publicly announced at the very beginning of 2010.
And Brad, you can easily tell how short the "ages" of no updates has been by looking at the file modification dates of scripts within the MAS directories of the many MAS customers who host with MojoHost
But again I will say we honestly admit our fault for not updating the manuals and the promotional site as often as we should.

There is a lot of opinion in this thread that has me scratching my head. I know that we have tons of happy clients using MAS, so I guess it may just be a case of the squeaky wheel...

In any case we’re very excited about MAS 2.0 and I’m happy to discuss it with clients or potential clients at length so hit me up if you have questions. And of course, if you're having trouble with your MAS software PLEASE do feel free to contact me! It is my job to make it better.
Ananda

__________________
Ananda Sisk - Client Relations
RocketGate
Primary for high volume merchants across the industry
icq: 301-253-746 --- mobile: 1.916.342.4386 --- skype: ananda.sisk --- mail: [email protected]

Les Grossman

Wow, this thread spun a little left.

Brad Mitchell

Hi Ananda,

Let's sit me down in Vegas and teach me what I don't know about the current and coming soon versions of MAS. I'm always learning and appreciate having the most up to date information to share with our clients, when asked.

Brad

__________________
President at MojoHost | brad at mojohost dot com | Skype MojoHostBrad
71 industry awards for hosting and professional excellence since 1999

GrouchyAdmin

I've worked with both MAS and EX. They both have their upsides, and their downsides.

It all really depends on what your needs are - there is no such thing as a 'catch all'; there are always things you're not going to like.

End Statement: Ross and AJ are both wonderful to deal with, and will get the job done.

__________________

lazerbunny

I added my main sites content,(in about 2 days) and launched 4 new sites.. in a month.

__________________
Awesome Show, Great Job!
icq- 414 975 541
LazerBunny.com - Indie AltPorn
bunnybuxxx.com - The Alternative Affiliate Program
TrafficHolder.com - Buy/Sell Adult Traffic

OY

Brad,

That sounds good. I will be there too so that we can sit down and SHOW you the upcoming version 2.0 - I think you will be very impressed.

Sidenote: Interesting how quick threads die down once some truths comes into play

__________________
Around since 1997, and the company that introduced "Cascading Billing" in MPA3® Affiliate Management and Tracking Software

Outsourcing With A Norwegian Twist - NordBits - Inquire within!

MsCheyenne

Elevated X is the only cms I have used so I cannot offer a comparison. I can tell you that my experience with Elevated X has been very good. I am very happy with the product.

Cheyenne

__________________

OY

Sidenote on the sidenote: Thread did indeed die... Chickenshits.

__________________
Around since 1997, and the company that introduced "Cascading Billing" in MPA3® Affiliate Management and Tracking Software

Outsourcing With A Norwegian Twist - NordBits - Inquire within!

aniloscash

I never heard of smarty but it does look good.

__________________
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j (at)anilos (dot)com
http://www.aniloscash.com

Shoplifter

I see Awiz always getting a lot of heat on GFY, so I have to say I've been playing with Awiz on a new site and I have been impressed. Very easy to use and skin to make it look like whatever you want. We have the external updates incorporated into the join page and it looks pretty slick. If you are doing a straight pictures and video paysite it works great for the price.

jay23

In any CMS systems you buy you need to find out how much its going to cost to customize the product, for example do you need to work with the vendor or can you hire some one else. If you pay 1K for the product and then paying $150/hr to make changes then you have an issue, so sort out the details before you buy.

If you are looking for a CMS for a pay site then you only have 2 major products in adult, which is EX and MAS, the other option is you can develop custom, use some mainstream product or use some of the smaller scripts.

As a fellow programmer I am always impressed with AJ's coding skills, wish I was that good.

Jay
objectcube.com

PS: I develop VOD CMS but not taking any new clients.

AJHall

This is what the Elevated X CMS is all about. We've seen a lot of people go from just 1 site to several in a short time and some large programs double in size. Your stuff is great. I'm glad we met you. And glad we can be a part of it and help you grow your business. We look forward to seeing what new things you have planned in 2010!


Thanks Cheyenne, we're very happy to have you as a client and can't wait to see the new design for clubdom.com...and also a bit scared you might whip us or squeeze our balls


Smarty is a template method used by a lot of software programs. It loads fast and is easy to work with. You can edit the templates with regular HTML code. One of the best things about it is you don't have to write perfect code. Even if your HTML isn't perfect, pages will still load. You can edit the design of 1 section of a page by itself without having to work on a big page with a ton of programming code. And you don't have to be a programmer or have any tech skills to edit the design which is nice.


Thanks Jay. I'm not a programmer but as the architect and the designer of the CMS it makes me happy to read your good opinion of the CMS. Coming from you it's a huge compliment!

Happy New Year everyone

AJ

__________________
Owner, Elevated X - The 4 Time Award Winning Adult CMS Software Company Used by More Than 2000 Adult Sites.

NetwErk GUrl

Thank you, Jay, for counting us in this.

__________________
Ananda Sisk - Client Relations
RocketGate
Primary for high volume merchants across the industry
icq: 301-253-746 --- mobile: 1.916.342.4386 --- skype: ananda.sisk --- mail: [email protected]

Kelli58

I use Elevated X and run it with multiple sites without a problem. In fact, it makes managing multiple sites quite a bit easier.

As far as updates go, I've had the product since August of 2009 and in that time have had 2 updates. I especially like their recent Twitter update.

__________________
Kandy AI 🍭🍬 Take a bite out of censorship 🍭🍬 We believe in empowering adults to use AI as they see fit. 👉 Get AI to write your scene descriptions for you 👈

OY

Gerco still out there?

__________________
Around since 1997, and the company that introduced "Cascading Billing" in MPA3® Affiliate Management and Tracking Software

Outsourcing With A Norwegian Twist - NordBits - Inquire within!

2MuchMark

We just decided Today (Saturday Dec 2) to lease an ElevatedX license by sending an email to their support email. Less then a minute later I received a personal email back from AJ confirming the order. Now THAT is customer service. I'm already a happy customer.

__________________

Custom Software | Server Management | Integration and Technology Solutions
https://www.2much.net

purecharlie

I currently run 4 large paysites from the same MAS installation and they all work perfectly. I am absolutely astonished that someone (Gerco) has such bad things to say about Ross.
This is how I (as an actual MAS user) feel about Ross:-
(not forgetting the brilliant Dess as well!)
On several occasions Ross has gone WAY above and beyond the call of duty in sorting issues for me on new installations or customizations I wanted to make to my MAS program. I have nothing but the highest regard for him and can't recommend the MAS support highly enough. Take it from someone who actually uses the MAS software on a daily basis (a lot of people on here seem to comment on what they have "heard" rather than being actual users) . . if you buy MAS you won't be disappointed.

__________________

Ross the Boss

Thank you so much for the good words Charlie! It's been a pleasure to have you as a customer (although a demanding one, lol)

__________________
. .
Award-winning complete solution for paysite automation.

Gerco

Now, I would not normally post in other product's threads, congratulations to dpapa for his decision. But I just could not let those accusations thrown on MAS and Mansion Productions without an answer.

Quote:
Originally Posted by Gerco
...a ticket I had put in and PAID 500 bucks to do AFTER waiting for over 3 months to get it done. (It was a server move within the same hosting company, just a newer faster box and an edit to the members area layout which could only be done by Ross)
If necessary, we can provide proof that this was not a simple server move. Many settings had been changed or screwed up, and it took multiple hours of the Mansion support team to fix. It has never been a secret that the assistance for a server move is a paid service. A work order for members area layout changes is also subject to additional charges if the customer does not choose to do it in-house following instructions and documentation. The delay in service must have been caused by a delay in getting the funds for these and other services completed by Mansion.


----- Really? The funds where wired as per the quote on April 2nd 2007. I have proof of this. On April 10th I send you another email about this and your reply was "I have not received a confirmation from our accounting yet, I guess because of the holiday weekend.
We are checking again today, and either way, we will start looking at your new server today. I will let you know in case we need more info from you.
ha

Best regards,

Ross"

BTW, it took until October 27th to actually get the ticket closed and ONLY because I confronted Oystein at Internext directly about it.

Quote:
Originally Posted by Gerco
See, I had paid Ross (Mansion) extra back in the beginning to setup my members area so I could sort it via the different models we shot with. (I believe this may be able to be done in newer versions but not sure)
Yes, it can be done out-of-the-box in versions since 2005. Your last version upgrade is from April 2007. I have email to track that we helped you to your specifications with this.

----- Yes, that is correct, since you did setup my MAS. Every update since or change has become an issue as the MAS is not default but has your code in it. Maybe it would have just been best to reinstall of scratch when the option became available.

Quote:
Originally Posted by Gerco
They also did the design work inside the members area, and I don't have any of the design originals so I can't even edit it.) But, no designers seem to know how to design for MAS.
I can find in emails/ticket history that you have requested and received the design sources for your affiliate system site (anotherprogram.com).

Have you ever asked for the sources of extremehole.com members area? I am sure they would have been sent to you if you had. Please do this, as we will send you your design.

----- That would be great, but since I can not log into the ticket system again... that's a little hard to do isn't it.

Quote:
Originally Posted by Gerco
His (Ross) coding meant I could not just go in and do what I needed to to change the site. (the change was basically taking all the content and putting into one large video category. and to get the rotation working.)
Many other MAS customers do this, as they have taken the time to read the documentation, ask questions, and learn how to manipulate the software themselves. Some customers do not have the technical skills or the time to bother with it or learn even simple things. In these cases the client usually hires 3rd party webmasters/developers to do the job or pays Mansion Productions additional support fees for such work. I don't see anything wrong with this.

----- You know, I've read the documentation provided. I have had 2 server admins read the documentation provided, and I have had 2 Designers read the documentation you provided. I have a good friend who also uses MAS that you have worked with and he has read the documentation... yet none of these people can understand what the documentation says. I can understand the issue here. It's about money. If the documentation was clear, you would not be able to get clients who required the paid support.

Quote:
Originally Posted by Gerco
On that note, I have NEVER been able to run multiple sites. I tried once to setup a second site and wanted to use MAS as it's backend... even ROSS couldn't get it to work. (finally shelved it).
Now that really sounds ridiculous. If needed we can provide samples or put you in touch with people who are running 100s of sites within the same MAS installation, sharing completely or partially the same content. That has been a key feature for MAS from day one.

----- Yes I agree with you that this was suppose to be a key feature, and it is one of the main reasons I originally bought it. Are you now going to sit here and tell me that you yourself couldn't get the ipicture domain up and working on MAS? Refresh your memory and check the tickets. What I ended up with was a site that had no working gallery and ended up building using Iweb.

Quote:
Originally Posted by Gerco
When he finally did do it, it was not done right, (lost my actual video "page" where the video opened up in the player now it only pops up) enough to work so I just finally said screw it and let it go. In the ticket I literally laid it out step by step what I needed. I would post screen shots of the actual tickets and dates, but all I can access are my emails back and forth with them as my access to the ticket system seems to be out once again. (I just tried)

__________________
Http://www.extremehole.com

**** CLOSED ****

400 HOURS of exclusive custom extreme content, already on external HD in Raw DV ready to encode.
over 150,000 exclusive images and more.

Gerco

I don't remember such an issue... If you do have these e-mail screen shots or record of these ticket numbers, I would like to look into it because I absolutely believe in providing superior support to our clients.

------ Really? go take a look yourself and see what happens when you click a video in my members area. I have not touch the system since you last worked on it. Why do you think I finally gave up on you. Sure I could have had you guys do the FLV install for 150 bucks, but at this point I really don't care if you ever touch my server again.

Regarding no access to the ticket system - there has always been a working link for "Lost password" which you can use to regain access.

------ Yes the lost password option. Of course it only works if my email address is in your system, which by the looks of it is a big fat NO. I have tried every email address I have used in the last 8 years, there are only 4 of them and none work.

Quote:
Originally Posted by Gerco
Recently, (this spring) I move again to Mojohost. They (Mansion) wanted 600 bucks to move the script over. Mojohost did if for free and I don't think it took them all of 10 minutes to make it work.
The $600 fee is a standard fee that we apply towards all customers in such situations. Most of the time server/hosting moves do not go smoothly and may need hours and days of communication between Mansion, the customer and the new host, plus fixing lots of paths in files, templates and symlinks. The customer is always given a choice though; the same had been suggested to you when you asked:


We can waive this reinstall fee ONLY if you are certain that the new server is a complete mirror of the old one, with regards to paths of the document roots for MAS and the sites powered by MAS, and with regards to the software and php settings required by MAS. If this is the case we only need the ssh login and the IPs assigned to the domains on the new server to do a superficial test and advise if it is ok to switch the DNS or there is work to be done first.


------- Yet Mojohost was able to do this work in literally 10 minutes. on a not totally mirrored server free.

Quote:
Originally Posted by Gerco
But, at this point I'm afraid to touch anything in there for fear it will completely take down my site. (Like adding the JWplayer so I can do Flash video in the members area) Sure, they have some instructions for how to do it on Mansions support site, but with the history of this script changing one fricken period could spell disaster.
January this year you kindly asked for our services in the extremehole site redo and adding a streaminh H.264 option to all or part of your videos. But you never got back to us on this job after our reply, not even to say "no thank you".

-------- After the server move issue, I had second thoughts about doing anything with your guys period.

Actually, I emailed you guys about the FLV on august 29th of 2008, and had Garry send me a quote for the job on Jan 14th 2009. It got put on hold as the server move to Mojohost got planned out and started. which was around March. The move left such a bad taste in my mount it hard to explain. You wanting 600 bucks and then seeing Mojohost fix the issue in 10 minutes for free.

Quote:
Originally Posted by Gerco
Mojohost has offered to help and try to get the jwplayer installed so I can use the wowza server I have, I'm still just scared it will somehow take down the script and my business will be shutdown. And, even if they did get it working, there is no instructions on of course how to use it, or how to upload video so the script could see it etc.. it would be a total hack job at best and do I really feel like running a 6 thousand dollar hack job? (LOL don't twist my words, Mojohost's work wouldn't be any sort of hack, just the instructions that I have seen supplied my mansion to do this.)
I do not know how much more to emphasize that we've never refused support or advice to any current client. Even in cases when the client or their staff have made mistakes and caused a page to go down, Mansion support team has always been and will be here to react and fix it, no matter that it had not been caused by a malfunction of the software.

Cory, I really do not see any reason to continue a fight on the boards. If you have any issues with the CMS, or just want to say anything, you've always been welcome to use our emails and support system.


-------- 1. It's not a fight. It's me expressing my personal opinion after 5+ years of being your customer.
2. When I have asked for support and PAID for it, I have always felt like your condescending and rather rude with me. Believe me, I know others who feel exactly the same way but, I'm not going to drag them into some sort of pissing match.
3. Sit down someday and actually figure out the amount of money I have spend on you guys over the years. While your at it add any money for the other copies of MAS I directly helped you sell and that are also in use today and the support money they also paid in, cause with me you would not have seen any of it. On my part add up MAS, MPA3, Design work, custom programing etc. Then go over what tickets have actually been placed by me in your system for support issues. Maybe a dozen or so? I believe a few over issue that where caused not be me in the first place. Then see if the support I have received comes anywhere close to the mount of money I have spent.


Maybe this is why you have your ICQ set to invisible.

__________________
Http://www.extremehole.com

**** CLOSED ****

400 HOURS of exclusive custom extreme content, already on external HD in Raw DV ready to encode.
over 150,000 exclusive images and more.

Gerco

I'm a current user who totally disagrees. I've maybe had 3 updates done to my MAS install since I bought it 5+ years ago. The updates every couple of months is complete bullshit unless you just magically removing my installation and the installation of others I personally know running MAS from this update table.


OMG! again... not one thing has been done for MAS without me paying for it first. PERIOD. I'm guessing that this great release of version 2.0 will come with it own hefty upgrade price as well.

I don't know you. The people I have talked with at Mansion are Garry, Oystien, Ross, Papa Irry, Veliko, and MOM. Of that list I know at least 1 no long with Mansion. Ross has been the one with the most hands on my script from day 1. Don't get me wrong, you may be a great person, but it takes a lot to make a person like myself just scrap 8k in script and start over with someone new cause of the way I have seen the script work and the foot is already out the door.

__________________
Http://www.extremehole.com

**** CLOSED ****

400 HOURS of exclusive custom extreme content, already on external HD in Raw DV ready to encode.
over 150,000 exclusive images and more.

Gerco

Then I'm happy someone has had a good experience. I know for a fact of at least 2 other MAS installation with the exact opposite experience not including my own. I have logs directly from them with almost the exact complaints and issues I have had but I will not bring them into this.

I want my script to be able to do a few basic things.

1. Rotate my content. MAS does this, but only if Ross sets it up. Then there doesn't seem to be anyway to actually alter that rotation or add to it without them doing it for you.

2. Serve my video to the members. Again MAS can do this. Just not in a modern format like FLV without some custom programing at a cost.

3. This one I have asked for for YEARS, I would like my tour to reflect the updates in my members area so the tour stays fresh and shows the site being active. MAS can not do this.

4. Have a script I don't have to pay a designer 2k+ to skin if I can even find a designer that can do it in the first place. Why do you think my 2k+ members area skin was done by mansion themselves?

__________________
Http://www.extremehole.com

**** CLOSED ****

400 HOURS of exclusive custom extreme content, already on external HD in Raw DV ready to encode.
over 150,000 exclusive images and more.

Gerco

AND don't even get me started on the whole, I bought the damn script outright... not leased it, and yet I'm not allowed to sell it to someone else unless I sell them my whole company bullshit. For god sakes, imagine if Windows tried to pull that shit.

__________________
Http://www.extremehole.com

**** CLOSED ****

400 HOURS of exclusive custom extreme content, already on external HD in Raw DV ready to encode.
over 150,000 exclusive images and more.

NetwErk GUrl

Gerco, It is true that you and I haven't worked together through this, and that is a shame. As Client Relations Director for Mansion Productions it certainly looks like you're dissatisfied enough that I should be helping you! Some of the things you are saying like "MAS can't do this or that" are, simply put, completely untrue. I can see you're coming from a very unhappy position and you may have found someone else who has also been dissatisfied, but I assure you, sadly, you are in a tiny minority.

MAS does all the things that you wish it would for many, many of our clients in live, working environments. I'd like for you to set aside your disgruntled arguments and let the MAS team and myself see if we can't turn this around for you? If you aren't eager to scrap your investment, then you should be eager to accept my extended offer to look into your situation and seek improvement! It is my job to make your experience better if I am able.

Yes, it is true that the details about setting up rotation may sound confusing for some customers. But we have never refused to help anyone do it correctly, neither we have ever applied charges for this. My research into your troubles shows we set you up for rotation when requested but, at the time you realized you would not be posting new updates, you asked us to stop it because members noticed you were rotating old content in and not posting new updates.

We have a Knowledge Base article in the support site explaining how to do that, and many, really many customers were able to do it themselves. My research shows you solicited our webmaster services for this instead. We quoted out an install for the flash player in your templates for just 1 hour of custom work. You did not reply.

I went through your old ticket records and I could not find such a request from you. At one point you asked for a quote for a full tour redesign (the old tour was pure graphical, old-style static, with no place where to publish dynamic updates), but you did not agree to the quote.
Incidentally, here are some client tours that are updated by MAS:
http://www.purecfnm.com/tour.html
http://www.pornscenepass.com/
http://www.sandrawang.com/en/pictures.php
http://tour.ftvideo.com/
http://www.pantymaniacs.com/
http://www.lady-sonia.com/
http://www.plumperpass.com/t1/
http://www.naughtyjulie.com/1/
http://www.daddyaction.com/
http://www.femaledom.com/
http://www.femaleescapeartist.com/
http://www.meanbitches.com/

There are many more. Almost every MAS customer today automates their tours with MAS.



Design and implementation are two different things. Mansion design costs like 3k, yes. But implementation of a ready-made design (skinning) by our webmaster department starts from $600 for the simpler sites, and I do not think we have ever had a bigger quote than $1500 for one site.
Many customers can do it themselves, or using their inhouse employees, or hiring freelance webmasters for a cheaper price.

Gerco, I'd ask you to work with me for some solutions instead of spreading erroneous data to the boards. As you can see from my responses, some of the things you say MAS can't do are simply untrue. Rather than having a site that doesn't work to your liking and being bitter about it, please accept my genuine efforts to go over your history as a client and work with our team to improve your experience.

All my contact information is in my signature file, or I'd be happy to contact you at your ICQ, if you'd would rather.

__________________
Ananda Sisk - Client Relations
RocketGate
Primary for high volume merchants across the industry
icq: 301-253-746 --- mobile: 1.916.342.4386 --- skype: ananda.sisk --- mail: [email protected]

Catalyst

just get elevated x.. got the new update last week.. omg it is perfect.. it does everything and more..

Tanker

I personally own MAS outright and I am curious how much the new 2.0 upgrade is going to cost. I personally have no issues with my existing copy I have a custom copy of the script and its fine the way it is.


I am looking at Elevated X for its more advanced features and constant new improvements for a new project of mine. If I end up going with ElevatedX Ill start producing some video tutorials on setup as I go along in the process. I would say Half of my CCBTools clients use ElevatedX.



I have a copy of AdultsiteCMS that I am also working with now and building some great tutorials for. I like the easy of use and cost of this option I have a few clients that found this to work perfect for what they needed with little customization


As for Awiz I dont have any clients using and I have never worked with it so I cannot comment on this script.

__________________

Tanker
ICQ 3427575

CCBTools Now featured in the CCBill.com APP STORE

AJHall

Just to clarify - Elevated X does the entire setup process. We handle the installation of the CMS and setup the system for you.

We have very specific step by step "how to" guides for adding content, adding new sites, etc. This works well for most of our users. The number of people who have difficulty using the CMS is so small we can remember almost all of them by name. For those who do have trouble usually a quick phone call is all that's needed to sort things out.

Some people have an easier time watching a video than reading instructions. To make things even easier we're planning to add video tutorials for common tasks in 2010.

AJ

__________________
Owner, Elevated X - The 4 Time Award Winning Adult CMS Software Company Used by More Than 2000 Adult Sites.

Godsmack

I never used any other CMS than MAS but i gotta say that their support has always been top notch and swift! Also as a company they seem to take their shit seriously and they are about the only company that acted like professionals when we (smart scripts) needed some tech stuff implemented in our new product.
My MAS install is pretty old and has always been updated to latest versions, server moves were smooth as well. I will not stop recommending them when the question is dropped.

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Gerco

I'm taking Ananda up on her offer to fix my system. She has taken a look at the current issues and will be helping deal with them after Vegas. I look forward to finally getting this done.

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vibratecash

Hello.

Please see the following link:
https://gfy.com/showthread.php?t=990033

On Nov 1, 2010, we will no longer need our Carma license.

We originally purchased our Carma "One-Time License" from Toomuchmedia for $3,500.00

Toomuchmedia charges $500.00 to transfer the license, but they have agreed to waive this fee.

Our current annual support and upgrades contract does not expire until May 25, 2011. Toomuchmedia charges $750.00 for each annual support and upgrades contract.

Toomuchmedia charges $300.00 to move Carma install programs from our server to the buyers server, but if the buyer pays for another year support contract (until May 25, 2012), then they will waive this fee too.

This deal will save money for anyone with a current monthly lease for Carma or anyone interested in purchasing Carma directly from Toomuchmedia.

I am looking for $2,000.00 or best offer.

I will pay a $100 referral fee if you refer a buyer who purchases this Carma license.

Please send any offers, questions or comments to:
[email protected]

Thank you.

__________________
Best Regards,

Eric

Machete_

ElevatedX is good, but it's extremely hard to set up, and there are virtually no one who provides these set ups.

AJHall

I'm sorry you had this experience but this is an odd post for me to see considering we install and setup the CMS for every customer and have done so since 2006.

As far as "virtually no one" it all depends where you're looking.

We have 3 design companies listed on our site's FAQ page, all of which provide design and template integration/customization services. In addition we also have 4 other sources including management companies, freelancers and coders capable of full services and/or building and managing sites using Elevated X.

Please feel free to reach out to me directly and I'll be happy to provide as much help as I can.

AJ

__________________
Owner, Elevated X - The 4 Time Award Winning Adult CMS Software Company Used by More Than 2000 Adult Sites.

adultsitecms

To those looking for other options, try AdultSiteCMS. We just launched version 3.0.

You don't need to know how to edit code or have any programming knowledge in order to add updates and manage your content or website design. Changes can be made on the fly.

We can install AdultsiteCMS for you or you can install it on your own.

A product demo is available here.

__________________

MasterM

i have had 3 server moves with MAS did a lot of moving work myself and ross / dess and others did the finishing touch ! i like the support of MAS team and its good !


(though i am curious to the next version though)

SmutHammer

I have Elevated X. www.lilcandy.com members area runs through it. I'll give you my honest opinion.... I don't think alot of people do that as I was reading through this....

Elevated X is overall a great cms! it has a few problems, as anything does. I have heard from a number of people that smarty was a pain, my new webmaster didn't know smarty but said it was easy to learn and he likes it now. the quality it renders my vids in is amazing. much better than all the settings I have tried to do for flash using pinnacle.. alot of the features are hard to get intergrated. and for me it just has to many features which clutters the cms a bit. once you get everything set up it all works and runs great. the only problem I have is that for any customer support you have to submit tickets, and respond through submitting more tickets.... it's gotten to the point i'm looking at other cms's if they could fix thier costomer support I wouldn't have any issue's! I'm paying $200. a month, they could at leaste have a phone number to call, or instant msging tech support like ccbill has....

SmutHammer

I think the set up everyone is talking about is making thier tours and members area's not installing the cms. I'de love to see the vids he was talking about making for this.

AJHall

This is an old thread from 2010

I'm happy you're seeing some positives with our software with the video quality and overall use of the system.

The fact that you chose to bump a thread that's 7 months to post a negative review of our support is upsetting.

We're a software company and not a biller, ISP or Web host and we charge a TINY fraction of what those kind of companies charge.

I believe once you actually submitted a ticket and responded to us you saw that the response you got was pretty fast:

16 minutes for 1 ticket and 50 minutes for another.

We feel this response time is more than sufficient and often garners praise from the vast majority of our customers. Despite your complaint, as the owner of the company I'm quite happy with our average response time.

As I recall, you also received a good amount of support time over a weekend (when our offices were closed) for an "emergency CMS installation" you needed urgently due to a failed partnership.

I recall having my phone blown up, my staff paged and people working on a Saturday for something that was in no way shape or form an "emergency" as you were not even a customer of Elevated X at that point in time - BUT - we still worked and got your site up and running and provided you the best possible service we could on a day we're normally closed. Someone came in to work on their day off to help you before you were even our customer.

I think this says a lot about our support and I challenge you to look for another CMS company who will step up in the ways we have - AND one who offers its customers a high quality, feature rich product that's up to date, updated often and comes with professional US based support all for a base price of $150 a month.

Most of our customers appreciate this kind of thing. You seem to be one of the unfortunate exceptions to this and Elevated X is probably not a good fit for your needs.

AJ

__________________
Owner, Elevated X - The 4 Time Award Winning Adult CMS Software Company Used by More Than 2000 Adult Sites.

sweetums

We've been using the ElevatedX platform for over 2 years, and have gone through numerous upgrades and new feature installations. Suffice it to say...on the whole, I couldn't be happier with the product itself. Moreso, I've found the team at ElevatedX to be nothing but professional, attentive and responsive. They've really gone out of their way to accomodate our needs...and, for any critical issues, they've been there in a flash.

Of course there are times that I'd love to call and harass them about something I want done that minute...patience isn't always my strong suit. But, I recognize that they wouldn't be able to properly service all of their clients if everyone was doing that -and the ticketing system actually let's me keep track of the status of whatever is going on.

__________________
ICQ: 114549321

DWB

Hi AJ, I have not looked into any additions you may have made to EX. Do you offer encrypted (rmtpe) streaming with your videos yet (via through wowza or adobe media server), maybe with a security token or something along those lines?

I know you are on top of the ball and would like to see if what you've added to help combat piracy. We may be looking for an install on a new project coming up soon.

Phoenix

old thread for sure

seems many people are happy with elevated x

we would love to get our stuff ready so elevated x users can choose the content provider they wish to have in there.

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dyna mo

does elevatedx ever offer specials? like free install? wink wink nudge

Gerco

Funny this thread came back up... MANSION never did fix any of the issues. Nothing has changed. They came into the thread all " Lets work things out and make it right" and yet got the same run around as normal. Wait, they installed the update to the latest version of the script and played around with the wowza server for a bit.

On March 21st I got this email from them....

Dear Gerco,

I'm writing to inform you we've made some changes to the fees assessed to maintain all active MAS installations.

As of 2009, each MAS license fee includes a one year subscription for free support and upgrades. After the first year Licensee shall pay Licensor an annual maintenance fee of US$750 to maintain the operability of the Software.

The annual maintenance fees will be required to extend your support & upgrades subscription.

If you decide not to pay it at this moment, you are of course still allowed to use the MAS program you've purchased; however you will not be eligible to receive program upgrades, and we would be handling only support tickets for issues which have been directly caused by defects in our software. For any other issues or how-to questions we may apply per-hour charges instead of the annual fee. If you prefer to go this route, please note that our billable hours will come with an hourly rate of US$175.

Our records indicate that your MAS installation has been operational since January 2004, i.e. longer than a year and as such - subject to these new maintenance fees. Please know that we are applying this measure towards both new and existing MAS customers.

Once payment is recorded, your support will remain as you've experienced. In addition, you will have some of our new features installed as part of the regular service, and you will get the upgrade to v. 2.0 release later this year.

The current features available with support are:

Favorites module - allows members to add arbitrary content sets to their "Favorites" list and view or remove them from there. Completely templateable.
Comments module - allows members to leave comments on any content set.
The site admin can then approve, delete and moderate the comments before publishing. Published comments can also be viewed by tour visitors (non-members) but they cannot add their own.
Watermarks module - batch stamps an arbitrary number of photo galleries with a custom site logo, with fine control of the position and transparency. Optionally downscales the images to a chosen web-ready resolution (in case that was not done manually prior to uploading). The original, non-resized, non-watermarked images are kept intact to be used as a source for further operations.

Attached is your invoice for the year to cover maintenance on your active MAS installation, with these and future upgrades included, for the year.

Please remit payment at your convenience and submit a work order ticket for the new modules once you've paid. Alternately, please do inform us if you do not intend to cover our support fees so we can mark that accordingly in our client files.


By check:
Our address is:

Mansion Productions LLC
PO Box 452254
Los Angeles, CA, 90045
USA

By Wire:
Our Wire info is:

Bank: Wells Fargo Bank
Bank Address: San Francisco, CA
USA
Account #: 2296151968
Routing #: 121000248
Swift#. WFBIUS6S (International)

By Credit Card:

A credit card form has been attached to this email.
Please fill out your card details and fax back to us.
You will find the fax details on the form.

ALWAYS include the invoice number in the wire and please add a $10 wire transfer fee.

We appreciate your business!

Sincerely,
Ananda at Mansion Productions LLC
--
Ananda Sisk
Client Relations Director
Mansion Productions
[email protected]
mobile: 1.916.342.4386 --- ICQ: 301253746 --- skype: ananda.sisk

To which I replied,

Seriously? You realize that the last thing you helped me work on was never completed correct? Even after the long GFY thread about the issues etc.

And got the answer,


Hi there,

Yes, I know your specific case and circumstances.

The letter with the optional fees was not singled out one way or another to our clientele. It was provided to every MAS client as an option. It remains an option that you are welcome to consider.

In my records, we left the work undone at your request because it came to a point where you would need to do a site redesign, to improve the use of the "wish list" items, and then determined you did not want to invest the funds in the quoted design. The 3 "wish list" items were still available for "free" to make it right at that point.

Indeed, Ross would still do this work for free, as we promised, if you're interested. I believe to make it work correctly the site design would have be required, however, so that would remain the issue.

Please let me know if I can assist you further in our care for your case.

We would still like to improve your view of the product.

Sincerely,

Ananda

TO which I replied....

Yes, but at the last communication I had told you guys to just get the setup working. using default setups "no design" and then I would have the design done at a later time once I knew it was working. There is no sense me spending more money on something that does not work, and no way for me to have someone design for something that does not exists. Since that time, ElevatedX put there software on the server, and it worked flawlessly, doing everything I have asked all these years from the MAS right out of the gate. So I know this is not only possiable but at least obtainable with someone else...

The ONLY reason that I still have MAS running the site at this point is because of (NAME EDITED OUT FOR CONFIDENTIALITY) wanting to incorporate my site into his new program, which of course is running MAS (Only because back when he bought it I talked him into it..) I don't really understand why it would be so difficult to take the current layout that you have done on (NAME EDITED OUT FOR CONFIDENTIALITY) sites, and copy that layout to mine. The members area graphics could then be added as needed later.

Also since that time I have acquired the fistingsex.com domain and all of it's content for the last 14 years... Of course, since there is no way for us to add the site to MAS we are again forced to look elsewhere for a solution to get the site up and running. And before you say, "It's simple to add multiple sites into MAS" BS. Even ross himself could not get my copy to run a second domain the last time he tried. (The domain was (NAME EDITED OUT FOR CONFIDENTIALITY), and I wanted MAS at that time to handle the gallery). I've sat on multiple domains for many years and done nothing with them for this very reason. Assfull.com, fucktrip.com,samscams.com, ect, all just sitting cause they could not be setup in mas.

I'm going to talk to (NAME EDITED OUT FOR CONFIDENTIALITY) about our deal a little bit more, and if he's still not ready I'm just going to go ahead and follow my original plan of scrapping mas for elevatedx. At least then I can get my sites running correctly.

Followed of course by crickets.....

Ross did do some work to the server, not sure exactly what. I saw that he had wowza server working, but not as part of the script. No instruction as to what to actually do with it, add to it or actually use it.

To try and make things simpler, I put Ross into direct contact with the server guys over at Mojohost. On the mojohost side, it was simple and things Ross asked them for where done immediately.

During this time, I had ElevatedX installed on the server. It work right out of the box, serving up video in FLV format from the get go. The default template was even light years nicer than my current mess. Due to possible integration with another company that uses MAS I much to my distaste, had to abandon it and again refocus on MAS. Now that that project has failed to come to fruition, I'm again stuck looking at this MAS of crap. Good thing I left the install of Elevatedx on the server so I have something to at least work with.

On the fistingsex domain, I have had to resort to setting it up in iweb cause it will not (from past experience) work in my MAS.

All in all this is a fucking soup opera. And way to much bullshit considering we are talking about a SINGLE FUCKING SITE. Not a program of 100+ sites etc. 1 stupid simple fucking website that wants nothing more than to be able to put content into a CMS and serve it out to a member. At this point I don't even care about bells and whistles. I just want 1 fucking format of video. No clips, no download options, no bullshit that's going to be the next excuse as to why this can't be finished. I don't care if the members area template is boxes of black and white as long as the fucking content actually worked and could be updated.

Christ, I need to stop typing now, this thread has by blood pressure up so high I'm actually getting a twinge in my fucking arm and if I talk anymore I'm going to have a fucking heart attack over it.

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AJHall

We've made a lot of changes in the last year or so:
New CMS version with new design
Mobile Tours & Members Areas
iPad Compatiblility with HTML5
Tube Style Tour
Token Based VOD

For streaming video most of our customers are using Wowza which the CMS now has built in support for by default so there's no integration needed. Wowza is pretty cheap and so far has worked extremely well. I've only heard positive feedback on it.

We also have some users on Adobe or Windows streaming servers and can provide quotes for integrating any streaming setup you have into the CMS if you prefer that to Wowza.

You can register here for a demo to check everything out:
http://www.elevatedx.com/paysitedemo.php

We'd love to have you on board for the new project

AJ

__________________
Owner, Elevated X - The 4 Time Award Winning Adult CMS Software Company Used by More Than 2000 Adult Sites.