Day 13 of Missed Zombaio Payout with little to no answers - WHERE'S OUR MONEY!?

[jreg81]

Ok, I usually refrain for this type of thing, but enough is enough. We've asked nicely for 2 weeks, we've played the "hurry up and wait" game, and we were finally told last Friday (November 4th) that we'd finally see OUR money on Monday, November 7th.

Monday came and went. Still no money.

I chatted with Zombaio customer support once again (taking away more time I should be focusing on my sites and business).

Here are the facts:

We were supposed to receive a payout on October 27th. It did not come.

I contacted Zombaio chat support and was told they would "put a trace on it". A few days later still no money. Was then told again, "they'd put a trace on it". Wait, I thought you did that already? Lots of confusion, lots of uncertainty. Ok, was told the trace was put on, but might take 3 to 4 business days. Check back then.

3 to 4 business days pass. Still no money.

Was told they need to check with accounting. Find out what happened. We'll email you when we hear something.

No email. No money.

Mid-week last week, we send an email to one of Zombaio's reps, I believe he's here on GFY too. Got referred to another lady who supposedly handles things. Apologies for the inconvenience. But..........still no money.

Then last Friday, November 4th, we're told that they don't know what happened to the original payout, but that a new one has been set-up, and it will be sent via ACH and should see it by Monday (November 7th).

November 7th, yesterday. Still no money.

So I get on with them yet again yesterday and ask what is going on. Basically tell me they don't know, need to check with somebody, but they will email us an answer. So I make sure to give them our email address (as if they don't have it) and tell them to please yes email us about what's going on with OUR money.

Today, close-of-business, November 8th. No email.......and, you guessed it, NO MONEY.

All of the above is recorded in the chat transcripts and emails.

So it's now Day 13 past when we should have had OUR money.

I don't appreciate being blown off. And when someone holding OUR money tells me they're going to go find out what's going on, then email us----and DOESN'T email us, I can't help but feel I've been blown off.

Fortunately, we're running NATS, and we have two other very solid billers to turn to. (who've actually kicked ass sales-wise the past 2 weeks ironically enough)

We also were able to "flip the Zombaio switch" to the OFF position in the cascade on October 28th after the missed payout.

Not going to pay us our money on time? Fine....you're turned OFF.

Not going to give us solid answers after repeated chat and email support inquiries? Or email us when you said you would? Fine, I'll open up a GFY support ticket to see if that will work better.

But what it basically boils down to is, it's OUR money. You work for US. Not the other way around.

Fix your problems that cause this, get us our money, respond to us when you say you will, or........................................

[_Richard_]

sucks to hear.. bump for you

[BIGTYMER]

Maybe the problem is with you and your bank?

I personally can't say enough good things about Zombaio.

[jreg81]

No it is not. We've been receiving payouts to this same bank account from Zombaio, Epoch, Verotel, Ccbill, Netbilling and various affiliate programs for years now just fine.

Furthermore, we (surprisingly) received this past weeks payout from Zombaio (November 3rd) just fine also. So it was just this one October 27th payout that has gone missing.....or, dare I say, been "in motion".

I dont know about you, but I like to get my money on-time, and when its not, I prefer solid answers on why not and expect to be responded to when I am told I will get a response.

It's business. There's bills to pay, like hosting, producers, designers, registrants, DMCA enforcers, employees and lest I mention affiliates.

And if you cant say enough good things about Zombaio, you either havent been using them long or were one of the lucky ones left not affected by any of the several, well publicized problems theyve had since launching over the past 2 years.

[amateurcanada]

Zombaio is a very computer automated company it seems - everytime we need a unique request it takes weeks

[Michael O]

jreg81
Please email me your Merchant ID to [email protected] then I will look into this and get back to you within 24 hours.

I do not know the circumstances regarding your issue but since you received your wire from Nov 3rd I assume its a wire issue with one of the banks involved. Unfortunately these things happen and tracing a wire can take some time.

[LeRoy]

I knew this shit would come up sooner or later

bullshit after bullshit.

That's why I dont like to deal with anything related to them

[Michael O]

Originally Posted by LeRoy

I knew this shit would come up sooner or later

bullshit after bullshit.

That's why I dont like to deal with anything related to them

It is one wire that he is missing he got a wire sent a week later beside the support he have been receiving being inadequate I don't see your point.

[Imortyl Pussycat]

hope they get this handled for you now....."GFY support ticket"..that line killed me

not laughing at your situation...you will prevail

[LeRoy]

Originally Posted by Michael O

It is one wire that he is missing he got a wire sent a week later beside the support he have been receiving being inadequate I don't see your point.

I hear too many complaints, im over it nuff said

[jreg81]

Micheal,
We've already had emails from Thomas and Sandra about this back on November 3rd. Emails and chat support hasnt resolved anything, and certainly hasnt gotten us our money any faster.
What really put it over the top was when I was told I would get an email back yesterday with some answers and I did not.

So, sorry, I have no confidence in getting any support from Zombaio via email.

In the mean time, new sales through our sites are still very much "in motion"..............................just not with Zombaio until we get our money.

[LeRoy]

Originally Posted by jreg81

Micheal,
We've already had emails from Thomas and Sandra about this back on November 3rd. Emails and chat support hasnt resolved anything, and certainly hasnt gotten us our money any faster.
What really put it over the top was when I was told I would get an email back yesterday with some answers and I did not.

So, sorry, I have no confidence in getting any support from Zombaio via email.

In the mean time, new sales through our sites are still very much "in motion"..............................just not with Zombaio until we get our money.

This is what you pay low prices for

Everytime I hear someone same "these guys have lower rates"

I'll remember your post here on GFY

Not having confidence with billing email support

[Michael O]

Originally Posted by jreg81

Micheal,
We've already had emails from Thomas and Sandra about this back on November 3rd. Emails and chat support hasnt resolved anything, and certainly hasnt gotten us our money any faster.
What really put it over the top was when I was told I would get an email back yesterday with some answers and I did not.

So, sorry, I have no confidence in getting any support from Zombaio via email.

In the mean time, new sales through our sites are still very much "in motion"..............................just not with Zombaio until we get our money.

OK you come here and open a support thread as you call and I try to assist you but you decline my help. I agree with you on the support you have received have been inadequate thats why I posted here and getting hold of someone from Zombaio I assume were the purpose of this thread.

If you do not want to email I can be reached by you and anyone else at:
Phone: +66880447643
ICQ: 628746487
Skype: Spacey

Or if you want me to contact you another way please put your contact information here.

I am out of this thread since I consider this GFY support thread closed from my point of view.

[spunky99]

Originally Posted by jreg81

Micheal,
We've already had emails from Thomas and Sandra about this back on November 3rd. Emails and chat support hasnt resolved anything, and certainly hasnt gotten us our money any faster.
What really put it over the top was when I was told I would get an email back yesterday with some answers and I did not.

So, sorry, I have no confidence in getting any support from Zombaio via email.

In the mean time, new sales through our sites are still very much "in motion"..............................just not with Zombaio until we get our money.

really? your turning down help?

[Arton]

Crappy times when you need ask for your money,
hope you get your money soon

[Zombaio_Tomas]

jreg81,
This is very unfortunate but sometimes wires over swift is not placed and settled by the bank and are bouncing which happened in this case. When we put a trace on those payments, our banking partner can re-settle them back to our account faster.

What we did in your case was to switch over this bounced payment via ACH (for your convenience) this Monday and if you look in ZOA you will actually see a new settlement date for the ACH which is 2011-11-17. However, you will probably get this a lot faster since we have flagged it as express.

The one with settlement date 2011-11-03 is cleared on our end and we have an settlement response from your bank on this, so I hope this is cleared on your end. If not, let us know and we will send over the settlement note (receipt) to you.

We can only guarantee that the payments will go from us latest at the settlement date, but we can never guarantee any settlement cycles with all banks around the world. Just an MT901 message (trace) takes a couple of days for some banks and weeks for other banks. This is one of the reasons we recently implemented more payout methods (ACH and SEPA).

Another problem in this specific case is that you have asked for support from accounting, from me, from first line and second line support and of course every time you go to a new person they have to go through your case and sometimes you might get different answers. The best here would be to always go through the same channel for support and let us do the transfers to another department if needed. That way we can ensure that you will get the best support and most accurate answers.

If you got further questions about this, don't hesitate to contact me directly.

[shade001]

Looks like the GFY support system works a hell of a lot better than their support system.

[Zombaio_Tomas]

Originally Posted by shade001

Looks like the GFY support system works a hell of a lot better than their support system.

First of all, we will of course try to answer as many GFY inquiries as possible, but we can never guarantee that we see your thread nor that we have time for GFY browsing. The problem here is that we don't always know who the merchant behind the nick is, we cannot discuss details, and we cannot track if you have got support or not.

Going through our support system through one channel would have been much more effective. You have internal tracking of your ticket, you can see and follow status, we can share documents and we can discuss details about your account. We can instantly see if you have answered a ticket and in that way give you much faster support.

This issues was actually solved BEFORE this "GFY ticket" was posted (Monday).

Anyway, I now just hope the money will clear for jreg81 as soon as possible via ACH and I would want some feedback direct to my email about the int. wire.

[Zombaio_Tomas]

Just going through this case for quality assurance and I found that no support ticket was created in ZOA. This does not mean that you won't get support without the ZOA ticket, but it will help us a lot to give you accurate and fast support.

To all clients: Please create the ZOA ticket before the "GFY ticket" then we would be really thankful.

[SwirlsGirl]

Originally Posted by jreg81

No it is not. We've been receiving payouts to this same bank account from Zombaio, Epoch, Verotel, Ccbill, Netbilling and various affiliate programs for years now just fine.

Furthermore, we (surprisingly) received this past weeks payout from Zombaio (November 3rd) just fine also. So it was just this one October 27th payout that has gone missing.....or, dare I say, been "in motion".

I dont know about you, but I like to get my money on-time, and when its not, I prefer solid answers on why not and expect to be responded to when I am told I will get a response.

It's business. There's bills to pay, like hosting, producers, designers, registrants, DMCA enforcers, employees and lest I mention affiliates.

And if you cant say enough good things about Zombaio, you either havent been using them long or were one of the lucky ones left not affected by any of the several, well publicized problems theyve had since launching over the past 2 years.

Jreg I know your pain, and passion all too well...sadly you are dealing with pseudo bankers...you must understand its deeper than a 3rd party biller....these guys are parasites by nature and will sell out their own mother for an extra account to steal from

I feel your sorrow bu must tell you that this is what happens when we sit by idly and make jokes at swirlsgirl when she calls out billing companies for late payments, and constant lies, and shady stats, and stuttering lying billing reps

As an industry GFY is as close as we get to having an association to represent our interests...and you know thats sad enough but "gfy support tickets" are the best remedy and the parasites would rather you keep your gripes about non payment out of the general public for obvious selfish reasons

Bottom line is they screwed me royally and we were solid,steady,fraud free, and chargeback free

the company is run by bold faced liars, and sorry you chose to sit by and not contribute to past threads but that is our lesson to be learned

NO ONE WANTS TO SPEAK UP UNTIL IT HAPPENS TO THEM PERSONALLY but when it happens to other sincere webmasters its joke time, and everything else

You probabally will get your money a day late and a few dollars short but now you know the power of the GFY support ticket!!!!!!!!!!!!!!!!

OUR industry suffers because when one webmaster gets burned most of us don't have the intelligence to take it personally

I like how you phrased "they work for us, not the other way around....sound slike you read a few of my threads...LOL but I iwsh to shatter your hallucination....

if you are using 3rd party parasites you really do work for them, and not the other way around...

TRUST ME...I am almost at the point where I make a documentary and show all the dirty tricks I have uncovered with respect to the 3rd party approval,denial,stats tracking, and fraud processes....just gathering a little more data that should be in within days

[adultzone]

Thomas,

While searching zombaio all the time there is missing payment issue it is for the "Bank's Fault" nor "SWIFT Not in placed correctly" WTF? CCBILL can process their payouts weekly and you guys cant do that? WTF? If someone did not post here in GFY about their payments you wont take any further action? That guy is waiting for 13 days without response at all. After he posted here, and you guys respond very quick? LOL

[cherrylula]

Originally Posted by jreg81

Furthermore, we (surprisingly) received this past weeks payout from Zombaio (November 3rd) just fine also. So it was just this one October 27th payout that has gone missing.....or, dare I say, been "in motion".

This thread makes it sound like they are not paying you at all.

So you have received a payment from them while an older payment is missing. Understandable you are upset. But making a thread like this "Where's our money" when they have paid you something isn't really too cool.

Things happen, mistakes, banks, mail, etc and payments do get lost. But they're not just not paying you at all. And I am glad I actually read this thread or I would have just assumed they are ripping everyone off.

Thread fail, you should revise this people are going to now think they just aren't paying at all.

edit: it usually takes about 30 days in normal business terms to resolve an issue like this. good luck.

[Michael O]

Originally Posted by adultzone

Thomas,

While searching zombaio all the time there is missing payment issue it is for the "Bank's Fault" nor "SWIFT Not in placed correctly" WTF? CCBILL can process their payouts weekly and you guys cant do that? WTF? If someone did not post here in GFY about their payments you wont take any further action? That guy is waiting for 13 days without response at all. After he posted here, and you guys respond very quick? LOL

'

Everyone doing wires on a frequent basis knows that issues happens and solving wires issues really depend on how quickly the intermediary and receiving banks are willing to respond it takes from hours to weeks depending on the bank.
If you look at Tomas response the money owed were sent via ACH on Monday and us using the express option to get the money to our client as quickly as possible, so this thread did not make a difference in when he will receive his money.

The problem have been we have not communicated well enough with this client for different reasons and we will review this case and try to improve.

[CaptainHowdy]

More power to GFY ...

[Jack Sparrow]

You turned down the man that always has a fast solution.
Thats not smart.

[TubeSubmitters]

The money is in motion, sent by redpass, you didn't get it???

[Fletch XXX]

Originally Posted by jreg81

I dont know about you, but I like to get my money on-time, and when its not, I prefer solid answers on why not and expect to be responded to when I am told I will get a response.

It's business. There's bills to pay, like hosting, producers, designers, registrants, DMCA enforcers, employees and lest I mention affiliates.

[96ukssob]

Originally Posted by jreg81

Micheal,
We've already had emails from Thomas and Sandra about this back on November 3rd. Emails and chat support hasnt resolved anything, and certainly hasnt gotten us our money any faster.
What really put it over the top was when I was told I would get an email back yesterday with some answers and I did not.

So, sorry, I have no confidence in getting any support from Zombaio via email.

In the mean time, new sales through our sites are still very much "in motion"..............................just not with Zombaio until we get our money.

uh oh... not that phrase again...

[porn500]

Originally Posted by cherrylula

This thread makes it sound like they are not paying you at all.

So you have received a payment from them while an older payment is missing. Understandable you are upset. But making a thread like this "Where's our money" when they have paid you something isn't really too cool.

Things happen, mistakes, banks, mail, etc and payments do get lost. But they're not just not paying you at all. And I am glad I actually read this thread or I would have just assumed they are ripping everyone off.

Thread fail, you should revise this people are going to now think they just aren't paying at all.

edit: it usually takes about 30 days in normal business terms to resolve an issue like this. good luck.

Glad to see there are some business men in here and not only a bunch of wannabes

[jreg81]

Originally Posted by Michael O

'The problem have been we have not communicated well enough with this client for different reasons and we will review this case and try to improve.

I would agree with that observation.

[jreg81]

Originally Posted by cherrylula

This thread makes it sound like they are not paying you at all.

So you have received a payment from them while an older payment is missing. Understandable you are upset. But making a thread like this "Where's our money" when they have paid you something isn't really too cool.

Things happen, mistakes, banks, mail, etc and payments do get lost. But they're not just not paying you at all. And I am glad I actually read this thread or I would have just assumed they are ripping everyone off.

Thread fail, you should revise this people are going to now think they just aren't paying at all.

edit: it usually takes about 30 days in normal business terms to resolve an issue like this. good luck.

Reply Fail.

The post title clearly says "Missed Zombaio PayOUT", indicating one single payment to any intelligent reader. Also, "Where's our money?" is very much accurate as well. It's our money. We want it on time. We want better answers when we don't have it on time.

It's pretty simple,

Do we have OUR money? Yes or no?
NO.

Did we repeatedly contact Zombaio support for explanations/answers over the past 13 days? Yes or no?
YES.

Did we receive clear explanations/answers? Yes or no?
NO.

Did we receive an email Monday when we were told we would? Yes or no?
NO.

Mistake happen? Mail gets lost? Payments get lost? Really?
Well in the the 5 years we've used CCBill and the 1 year we've used Epoch, we've never had a payment late or lost from either of them. Oh, and throw in Verotel there too.

Again, very thankful we use NATS and multiple billers so we can turn one off at the very first hint of "mistakes" or "bank, mail, etc" issues.

Sad it has to be that way....but, it's business.

We just like to have the money our sites earn and have it on-time.

Like I said, it's simple.

[jreg81]

Originally Posted by Zombaio_Tomas

Just going through this case for quality assurance and I found that no support ticket was created in ZOA. This does not mean that you won't get support without the ZOA ticket, but it will help us a lot to give you accurate and fast support.

To all clients: Please create the ZOA ticket before the "GFY ticket" then we would be really thankful.

Thomas,
I tried using the Zombaio Support Ticket function in the past and it's terribly inadequate. You have to get on with chat or call to let someone know you opened the support ticket, and even then, it takes days to get attention or updates to it. When I----and most customers I think----want support, I want it NOW or in near real-time.

Zombaio needs major improvement there if you're going to push use of that Support Ticket avenue.

[jreg81]

Originally Posted by shade001

Looks like the GFY support system works a hell of a lot better than their support system.

Unfortunate, but accurate. And as I mentioned, it was not my first resort. I waited 13 days for answers and/or money and got neither.

Hope things can improve in the future.

[bigluv]

If a support ticket is needed for this company to give support properly, then one of the many employees you spoke with should have created one. Idiots.

[Robbie]

Originally Posted by jreg81

Well in the the 5 years we've used CCBill .

I'd just like to point out that CCBill is a great company...BUT I have had an issue in the past with money.

It wasn't a merchant payment, but an affiliate check.

In 2006, for some reason a check they sent to me got returned as "undeliverable". It was just a glitch at the post office because I had the same address and had gotten checks from them there for years.

Well...to protect my money...they just stopped sending me checks! They didn't tell me anything or email me. They just stopped sending checks. lol

About a month and half went by and I was looking over my deposit slips and it occurred to me that I wasn't seeing any CC Bill checks there.

Keep in mind I get a dozen checks in the mail every day and promote hundreds of programs so I literally just didn't notice it.

I got in touch with them and they cut me a big check for over $30,000 that was what I was owed over the previous few weeks.

Happy ending to the story. Just like you will have a happy ending to this one too.

But I just wanted to point out...that money that CC Bill had was MY money. And they should have at the very least gave me a call. They know who I am and have all my contact info. So just to stop paying me and not tell me wasn't the best way to handle it.

But I don't think they are a "bad" company because of it. And I just wanted to point out that "yes" other companies DO have similar fuck ups from time to time that can cause you to have a delay on your money.

[Robbie]

Originally Posted by jreg81

Zombaio needs major improvement there if you're going to push use of that Support Ticket avenue.

Agreed.

Though I will say that there is a guy there named David who does a great job. If he gets your support ticket it gets taken care of properly and quickly.

They need to hire a few more "Davids" and move the other people working support out of that dept.

[blackmonsters]

Originally Posted by BIGTYMER

Maybe the problem is with you and your bank?

I personally can't say enough good things about Zombaio.

OK, but you say the same thing in every thread when someone complains.

I mean, WTF?

Are you like a "positivity troll"?

[jreg81]

Originally Posted by Robbie

But I don't think they are a "bad" company because of it. And I just wanted to point out that "yes" other companies DO have similar fuck ups from time to time that can cause you to have a delay on your money.

Robbie,

I wasn't saying that other billers like CCBill could never possibly have similar screw-ups, I was just stating that in our experiences thus far, they have not. I wouldn't say Zombaio is a "bad" company either; we've been relatively happy with them since we got them.

However, this is certainly NOT the first time there's been a screw-up, so that is more to the point of my post here. If it were the first time, I probably would have just shook it off as one of those few-and-far between screw-ups that can happen to anyone and just waited until the money finally came in.

There was the big rebill fiasco this past June I think it was, and then the big Xmas/New Years screw-up last year, with a few other smaller issues scattered about as well. I don't want to rehash it all here, but the point is, this certainly was not a first-time occurrence.

Hence, the added frustration and concern, leading to the eventual opening of this thread. (which, for better or worse, did garner more attention than other more traditional methods)

[Harmon]

As much as I KNOW that Michael O had nothing to do with Epassporte, he fed everybody bullshit for the longest time. I am not saying this is the case here, but in all actuality I wouldn't go near anything or take anything he says as etched in stone. He is known in my book to stick up for con artists and thieves. That's his label... again, in my book.

Take it for what it's worth.

As for those ripping on this guy because he is missing money? What are the excuses? This is what I hear "SHIT HAPPENS".

Fuck that. People need their money. Pay the fucking guy even if you have to send a Mexican on a mule straight to his house with the cash. These are people's livelihoods. Don't downplay a situation around these parts. Most of you people that saw where that got us... Thank you Mr. Mallick, for making me a jaded douchebag.

[jreg81]

Originally Posted by Harmon

As much as I KNOW that Michael O had nothing to do with Epassporte, he fed everybody bullshit for the longest time. I am not saying this is the case here, but in all actuality I wouldn't go near anything or take anything he says as etched in stone. He is known in my book to stick up for con artists and thieves. That's his label... again, in my book.

Take it for what it's worth.

As for those ripping on this guy because he is missing money? What are the excuses? This is what I hear "SHIT HAPPENS".

Fuck that. People need their money. Pay the fucking guy even if you have to send a Mexican on a mule straight to his house with the cash. These are people's livelihoods. Don't downplay a situation around these parts. Most of you people that saw where that got us... Thank you Mr. Mallick, for making me a jaded douchebag.

That's exactly right Harmon.

I didn't like the lackadaisical attitude about this from Zombaio every time I contacted them over the past 13 days. It was kinda like a "don't call us, we'll call you" type of sentiment I felt.

If I was in the business of processing payments for clients and getting them their money on-time, and for whatever reason, that failed, I'd make it a HUGE priority to get it resolved---and fast. I don't care what you need to do, get on the phone, call somebody, WAKE somebody up in Netherlands or Sweden or the Cayman Islands, or wherever the heck they are and GET SOME ANSWERS and then relay them back to your client with conviction.

Not good when it comes to money. As you said, it's a business. Hard to run a business when you don't have your money on time that you counted on. Lack of confidence that you'll get your money on time is a BAD thing in business in my "wannabe businessman" point of view.

Also don't quite get some of the "blame-the-victim" replies here, but chalking them up mostly to typical GFY trolling. I'm pretty sure if it was YOUR money, you'd be upset about it too; and probably much sooner than 13 days.

I'm assuming most of those blame-the-victim replies are from those who don't run their own programs or sites, but rather are of the affiliate model. In which case, it's still quite ironic, because if the programs aren't getting paid on time, do you think you will too, as an affiliate?

Sure, you might not be an affiliate of my particular program, but speaking in general terms here.

Pretty silly to side with a biller who missed paying out a sponsor on time. Not sure what circumstance would make that a logical position of any sensible affiliate webmaster.

[CyberHustler]

Originally Posted by Harmon

As much as I KNOW that Michael O had nothing to do with Epassporte, he fed everybody bullshit for the longest time. I am not saying this is the case here, but in all actuality I wouldn't go near anything or take anything he says as etched in stone. He is known in my book to stick up for con artists and thieves. That's his label... again, in my book.

Take it for what it's worth.

As for those ripping on this guy because he is missing money? What are the excuses? This is what I hear "SHIT HAPPENS".

Fuck that. People need their money. Pay the fucking guy even if you have to send a Mexican on a mule straight to his house with the cash. These are people's livelihoods. Don't downplay a situation around these parts. Most of you people that saw where that got us... Thank you Mr. Mallick, for making me a jaded douchebag.

[SwirlsGirl]

Originally Posted by Harmon

As much as I KNOW that Michael O had nothing to do with Epassporte, he fed everybody bullshit for the longest time. I am not saying this is the case here, but in all actuality I wouldn't go near anything or take anything he says as etched in stone. He is known in my book to stick up for con artists and thieves. That's his label... again, in my book.

Take it for what it's worth.

As for those ripping on this guy because he is missing money? What are the excuses? This is what I hear "SHIT HAPPENS".

Fuck that. People need their money. Pay the fucking guy even if you have to send a Mexican on a mule straight to his house with the cash. These are people's livelihoods. Don't downplay a situation around these parts. Most of you people that saw where that got us... Thank you Mr. Mallick, for making me a jaded douchebag.

Cosign....ditto....roger that.....copy like amother fucker...props to Harmon calling a spade a spade and speaking from the PROPER merchant context and posture....could not have said it better myself...

I cosign that guy running the show at zombaio is bad news for us and zombaio....most of this BULLSHIT did not start until he walked into the place....screw him and others who defend him and are like him

P.S. don;t play hardball with them/him unless you know what you are doing, they will go over your site with a fine tooth comb and if you use paypal for anything be careful to disassociate it from your site, they will call paypal up personally and see that your account gets shut down...

Also if you have a merchant account DO NOT GIVE THOSE BASTARDS AT ZOMBAIO ANY private DETAILS OF YOUR MERCAHNT ACCOUNT...no matter what they tell you...do it if you want and you may have your merchant account shut down also...just a warning

[SwirlsGirl]

Originally Posted by jreg81

That's exactly right Harmon.

I didn't like the lackadaisical attitude about this from Zombaio every time I contacted them over the past 13 days. It was kinda like a "don't call us, we'll call you" type of sentiment I felt.

If I was in the business of processing payments for clients and getting them their money on-time, and for whatever reason, that failed, I'd make it a HUGE priority to get it resolved---and fast. I don't care what you need to do, get on the phone, call somebody, WAKE somebody up in Netherlands or Sweden or the Cayman Islands, or wherever the heck they are and GET SOME ANSWERS and then relay them back to your client with conviction.

Not good when it comes to money. As you said, it's a business. Hard to run a business when you don't have your money on time that you counted on. Lack of confidence that you'll get your money on time is a BAD thing in business in my "wannabe businessman" point of view.

Also don't quite get some of the "blame-the-victim" replies here, but chalking them up mostly to typical GFY trolling. I'm pretty sure if it was YOUR money, you'd be upset about it too; and probably much sooner than 13 days.

I'm assuming most of those blame-the-victim replies are from those who don't run their own programs or sites, but rather are of the affiliate model. In which case, it's still quite ironic, because if the programs aren't getting paid on time, do you think you will too, as an affiliate?

Sure, you might not be an affiliate of my particular program, but speaking in general terms here.

Pretty silly to side with a biller who missed paying out a sponsor on time. Not sure what circumstance would make that a logical position of any sensible affiliate webmaster.

The part where you mentioned GFY trolling and people blaimg the victim, well you might be shocked to know that some of these are not trolls at all, but very complex software that can create not only message board profiles, but actual personas...

This software can then be used to make a person like yourself COMPLAINING ABOUT NOT GETTING YOUR MONEY...yes it will help make you look like the only one with the problem, and cause the public reading the boards to rethink and side with the bots....

very very masterful at the stunts they pull, you guys just don't give them enough credit...they have resources and contacts and they use them all

[BIGTYMER]

Originally Posted by blackmonsters

OK, but you say the same thing in every thread when someone complains.

I mean, WTF?

Are you like a "positivity troll"?

I just really like them. In the year I've used them they were late on one payment. I love my rates too. Some people are just drama queens or extra needy. All my support tickets have been answered promptly.

So I guess I'm a fanboy.

[BIGTYMER]

Originally Posted by SwirlsGirl

The part where you mentioned GFY trolling and people blaimg the victim, well you might be shocked to know that some of these are not trolls at all, but very complex software that can create not only message board profiles, but actual personas...

This software can then be used to make a person like yourself COMPLAINING ABOUT NOT GETTING YOUR MONEY...yes it will help make you look like the only one with the problem, and cause the public reading the boards to rethink and side with the bots....

very very masterful at the stunts they pull, you guys just don't give them enough credit...they have resources and contacts and they use them all

Smoke some more crack dude!

[PromoterX]

Good luck to all

[jreg81]

Originally Posted by BIGTYMER

I just really like them. In the year I've used them they were late on one payment. I love my rates too. Some people are just drama queens or extra needy. All my support tickets have been answered promptly.

So I guess I'm a fanboy.

Call me a drama-boy or "extra-needy" or whatever you want. Means nothing Big Boy.

We still don't have our money. That is all that matters.

Day 14.

[Jel]

Originally Posted by SwirlsGirl

The part where you mentioned GFY trolling and people blaimg the victim, well you might be shocked to know that some of these are not trolls at all, but very complex software that can create not only message board profiles, but actual personas...

This software can then be used to make a person like yourself COMPLAINING ABOUT NOT GETTING YOUR MONEY...yes it will help make you look like the only one with the problem, and cause the public reading the boards to rethink and side with the bots....

very very masterful at the stunts they pull, you guys just don't give them enough credit...they have resources and contacts and they use them all

whut teh fukk...

[porn500]

Originally Posted by Jel

whut teh fukk...

She's just a fucking retard, ignore her.

[porn500]

Originally Posted by jreg81

Call me a drama-boy or "extra-needy" or whatever you want. Means nothing Big Boy.

We still don't have our money. That is all that matters.

Day 14.

What part in their response did you not understand!?

Originally Posted by Zombaio_Tomas

What we did in your case was to switch over this bounced payment via ACH (for your convenience) this Monday and if you look in ZOA you will actually see a new settlement date for the ACH which is 2011-11-17. However, you will probably get this a lot faster since we have flagged it as express.

We can only guarantee that the payments will go from us latest at the settlement date, but we can never guarantee any settlement cycles with all banks around the world.

In the "normal business world" things like this takes weeks to solve (B2B). Take it easy man.... get back here if you have not received the payment after the 17th.